Quarry Granite

The 2 year time frame has nothing to do with a warranty situation. (I checked my records & the granite is actually 1 1/2 yrs old-installed July 2014) The under qualified person they sent to my home caused the damage to my granite. The damage in question did not exist prior to May 29, 2015.I do not feel the business is trying to resolve the issue. They have never called me to keep me updated on the situation. My husband and I have always had to contact them. I have numerous dates and times over the last 8 mths that we have contacted either through email or phone calls in an attempt  to get this resolved. They sent someone to my home September 22, 2015. They too were not qualified to repair it. On that day, I texted photos to Tim (the person they sent to repair it) so that he could show his boss & have him get in contact with us. We have never received a call or follow up appointment. We have asked to speak to the owner, Mike on several occasions also. We have never received a call from him. I feel we have been more than patient on getting someone there to handle this matter. They have acknowledged that they have performed installs/templates in my area recently, but they have never set up a time or date to resolve my issue.  If the business is concerned about making their customers happy, I feel we have given them a long enough time to try and do so.
Regards,[redacted]

Company has agreed on a $300 credit back to my account and also have someone come out on 09/29th to fix the sink issues.

The customer has been taken care of and the issue resolved.  We strive to address issues in a timely fashion and in this case it took longer than anticipated.

Good afternoon,  We at Quarry Granite are very sorry to hear this. We've been in contact with Mrs. [redacted] several times and have made an effort to try and satisfy her needs. We've called Mrs. [redacted] and received no answer and we've left multiple messages she has yet to return our calls. We want...

Mrs. Hughes  happy and satisfied with our work. If she would like to discuss a day and time when we can come out to address these issues we would love to talk with her . Our business phone number is ###-###-#### our office hours are Monday - Friday 9am - 5pm   Thank you, Quarry Granite

We are  sorry that this complaint was filed. We are doing everything we can to ensure that our customer is happy and satisfied. We have been in constant contact with both Mr. and Mrs. [redacted] and assure them we will be there today to address these issues. I spoke with Mr....

[redacted] this morning at 9:30 am our installation crew should be arriving to their address shortly. If you have any questions or concerns please contact Kim B[redacted] our  Quarry Granite [redacted] at ###-###-#### Thank you, Quarry Granite

To whom it may concern:We here at Quarry Granite are very apologetic for any disappointment during the installation process of this customer's countertops.  We also strive to make our customers happy, so with having said that we are more than happy to come out and do anything necessary to...

correct the problem.  We firmly believe that this is a situation in which we can send our fabricator and/or installers out to repair.Please advise us on the convenience of the customer's schedule. Thank you, and have a great day! Sincerely, Chrissy M[redacted]Quarry Granite[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.  I acknowledge the business's resolution agreeing to the $541 discount; therefore, no further payments or installments will be paid to the business.  As a result of initiating the complaint, I did receive a phone call from the manager.  I will save the voicemail but am unsure at this time if I will return the call; I will need some time to think on my decision on that.  In reference to the business's response to my complaint and the voice mail from the manager, I appreciate the effort and intent to finish this out; however, due to two unsuccessful attempts by the business to find a company to repair the floors and no attempted communication whatsoever until today, I will work myself to find a company on my own. As stated above, I accept the business's resolution and consider this resolved.  There is no need for me (the customer) or the business to waste any further time.  I wish the business the best from this point forward and hope this was taken as a learning experience and not entirely negatively.
Regards,
[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. The manger , Michael will be arriving on Oct 26 to review and re measure the bath counter top. At which time I expect a re-cut of the exciting top. If re-cut is completed properly this business has done all that is asked of them and any complaint should be revised to reflect complete satisfaction with the workmanship of Quarry Granite. 
Regards,
[redacted]

the sink fell out and they did not consult with us as to how the installation would be done.  Pictures and information is attached.

Attached is my contract and information regarding my complaint. Thank youBeth Geho

This customer was scheduled for Friday July 3rd.  All issues were taken care of based on a comprehensive list the customer had supplied.  While employee vacations left us somewhat shorthanded it took us some extra time to resolve everything, but strive to make sure we have a happy customer...

in the end.

We have scheduled an appointment to have the business owner go out Friday, January 13th to meet with Mr. [redacted] at his residence to assess the overall situation, and see what arrangements and/or solutions can be drawn for the discussion.

Good afternoon, We are very sorry to hear that Mr. [redacted] is unhappy. We did silicone all of his sinks before leaving his residence and Mr. [redacted] signed off on his customer checklist. Mr. [redacted] did call and ask for us to return to silicone the sinks for him again and we were happy to reschedule...

him. Unfortunately the day of 10/14/15 we had two of our crew member's involved in an accident the night before we tried to call Mr. [redacted] we were unable to reach him . Mr. [redacted] called on Thursday 10/13/15 at 12:04 pm I asked to schedule him and he refused due to his work schedule I offered to have a crew member come on a Saturday or even a Sunday he simply refused. Mr. [redacted] wanted to speak with Management , our management did contact Mr. [redacted] and offered to come out immediately Mr. [redacted] refused, he claimed he had someone silicone his sinks for $320.00. We at Quarry Granite want our customers happy we were more then willing to fix the issue at hand Mr. [redacted] refused for us to schedule him and add more silicone to his sinks. We did try to satisfy Mr. [redacted] unfortunately we wasn't able to have the chance.Thank you, Quarry Granite

Per our conversation this afternoon we are aware of the situation with regard to your install, and we have scheduled a time to send the manager out to your residence to address the issue first hand.  Hopefully once he has been out to see you we can put the matter behind us, and you will be a...

satisfied customer.Thank you for your patience,Chrissy M[redacted]

Good Morning:My name is [redacted], and I am the [redacted] for Quarry Granite who has recently taken up the responsibility and task of handling consumer disputes/resolutions.  With having said that, I unfortunately have not heard any previous complaints from Mrs. [redacted]. ...

We would like to first and foremost extend our sincerest apologies for the misunderstanding, and lack of communication.  We would be more than happy to schedule a time to visit with Mrs. [redacted] to address any and all concerns she may have.  Let's please get in touch so that we may schedule a time convenient for you! Regards, [redacted]

Hi, I have sent a response and have not heard anything from the seller with regard to redoing the granite work they did not do well. This company uses delay tactics and is evident they do not intend to fix anything but delay until I go away. Please keep this as an unresolved complaint against them so other consumers can see for themselves the interaction occuring

Good afternoon.  We had a visitor today on behalf of Mr. and Mrs. [redacted] this morning we have assured them we would address the issue on 10/23/15 and they agreed to the promised date.   Thank you , Quarry Granite

The sink in this case was installed properly using industry standard procedure for such a large sink.  Pictures sent from the customer showed the sink installed, but we said we would send a crew to double check the installation.  Customer informed  us that his contractor advised the...

sink was installed incorrectly which was not the case.  Our crew was en route when the customer advised not to send them.  We are happy to make sure the sink is installed properly when we are in this area.  Had the crew that was en route been allowed to continue to the customers home the issue would have been solved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]