Queen City XpressFax Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below. I received a shipment from Rue21 on 12/20/16 fro the partial amount of the order for  $105.85.  I am okay with the said order as long as no other duplicate orders are being processed on the same ticket.  The last time I talked with an supervisor Mattie L. I received an screen shot of what order you had for me which was one now and that my other items will be shipped once available in the amount of $32.02. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The message I read said for this event the $40 RueBucks would be good off of an order of at least $40.
Regards,
[redacted]

Our website has been updated to reflect a 3-4 day processing time and our social media pages have posted several times about the delay in shipping.  Thank you for contacting rue21 about your recent order. We’re excited to announce that we recently changed our delivery process for...

rue21.com to make online ordering easier and faster! But we’re also sorry to say it’s caused some unexpected delays in shipping, as well as answering customer emails and phone calls. We know a lot of you are frustrated, as our standard processing time is 1-2 business days. Our distribution center has been working around the clock to get all orders processed and shipped as quickly as possible, so please know we are working hard to get back up and running. We should be back on track in the next few day. Thank you all for your patience. Soon, rue21.com will soon be stronger and faster than ever!  Thank you for being a part of the rue21 brand!Customer Service

In accordance with the FAQs on our website..... What should I do if my shipment is lost/stolen?rue21 is not responsible for lost or stolen packages when a delivery notice has been received from the carrier. In the event that your package was not received and no delivery notice has been sent, please...

contact Customer Service at ###-###-#### or email Customer Service for further assistance. Any returned packages due to undeliverable addresses will be treated as cancellations and the merchandise cost will be refunded to the account on the order. With any gift card return or refund, a new gift card will be mailed to you. We will make a 1 time exception and issue you a refund.  Please note, We will process your return for the order not received. However, for all future orders, you will need to ship to a more secure address as we are not responsible for lost/stolen packages.

Revdex.com: 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I can certainly issue a refund, once I have the new order number.  The order number provided is from the 1st order where the boots were cancelled.

According to the tracking information on the right hand side we selected 2day UPS air for delivery.

Please note, that most our coupons have exclusions that are listed in the fine print and noted by the asterisk. The majority of our coupons state “Amount of deduction will be given at the point of sale pretax and net of discounts. Limit one coupon per customer. Coupon must be turned it at time of...

purchase. Not valid with any other coupons. No cash value. Excludes 40% off or more and buy one get one free items. Some price points lower than 40% off excluded.”  Please feel free to reference the asterisk for exclusions on rue21 coupons.

full refund was issued on December 3rd to original form of payment

There were several attempted orders placed all of which were not successfully placed.  The preauth hold is placed on the funds to reserve them by the bank.  The bank will remove the hold if an order or transaction is not completed.  Typical bank holds are 3-5 days, but that is the...

financial institutions discretion.  It appears that the customer had filed chargebacks against rue21, as a result of the chargebacks the customer can not place online order with rue21.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It is now, 10/13/15 and I have still yet to receive my refund for the original $100 that was taken out of my bank account on 8/22/15. The last conversation that I had with Katie was on 9/28/15 and she stated that the check was being processed and should be mailed that week, that was 15 days ago. I will agree to the gift card for $40 when they inform me when the refund check was sent.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.All I'm asking for is a refund of $17.00 for the second day air, which clearly shows it was sent standard ground or I'll just return the whole package to the local store for a full refund of $108.35
Thanks,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received one phone call on a number that I did not leave as a contact number, I received two emails from Katie, I did not respond to the first email I called. As for the second email I did respond within hours and asked for a response and I then received none. It has been almost 2 months since this company has taken my money and I as of today 10/1/15 still do not have my refund. They took the money out of my account in less then 24 hours and now I have to wait 2 months to get my money back and compensation for my time spent dealing with this.
Regards,
[redacted]

The Customer called our Call Center and the information was sent to our District Manager. The District Manager made several attempts to reach the Customer at the number she provided via email (###-###-####) with no returned phone calls from the customer.

If you could please fill out a contact up page email with the order number and skus missing we would gladly apply the adjustment. The 3rd order [redacted] for $171.78 via PayPal shipped [redacted]

A full refund was issued on Feb 16th.  If you are not seeing the refund you will need to file a dispute with the bank or card financial institution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

In reviewing the order, there was a verification issue that resulted in further review by an agent.  The order was accepted and processed.  It certainly shipped after the expected time frame and the $17.00 2 day shipping has been refunded to the customer.  The order is shipped and in...

transit to the customers home.

It sounds like you earned during our DOUBLE rueBUCKS EVENT!!Typically during earnings for every $40 you spend you earn 1 rueBUCKS for $20 off $40 during a redemption phase.  During DOUBLE EARNINGS for every $40 you spend you earn 2 rueBUCKS for $20 off $40 during a redemption phase If you...

have $40 in rueBUCKS  we would be more than happy to honor the $40 off an $80 order.  You would need to spend the minimum to have the rueBUCKS honored and a price adjustment made.

Good morning. Rue 21 cancelled my order. They sent me email confirmation this morning. Thank you.