Quest Diagnostics

I normally don't do reviews, but this location takes the crappy piece of cake. The location in 3700 Washington St, Suite 102, Hollywood, FL 33021 deserves a no star! Star-less human beings at this office.

I didn't know that this location was by appointment only. There should have been clear clarification of that instead of nasty attitudes. The imitation security guard and staff there were unprofessional, they all lacked people skills, and were extremely rude and careless.

The audacity and the tone of one of the workers there. A woman had the nerve to yell at me. Without a greeting and said to me "Get out of the office!?" How rude can you be! She was very hostile! I hope she gets reprimanded. That's not how you talk to a patient or anyone as a matter of fact. I had a question to ask them. Just one question. No one responded but then they responded to me in a very nasty tone.

Also the tone of the supervisor, she was careless of what she had to say to me outside of the office. Then she chimed in to talk to another patient outside while talking to me. Very rude on her part. Learn some respect and be civil to the patients. Go back to school and learn how to be "educated professionals" because you guys are not. You guys need to reference all of your resources and information back to your training manuals. In fact all of the workers there should be reprimanded and get disciplinary action.

If you guys want to treat someone with a nasty attitude. Expect the same treatment and response. Avoid this location at all cost and go to another location where they treat you like a human being. The misery of the staff is unreal there. I'll take my business elsewhere.

I am in receipt of your email regarding a complaint your office received from Ms*** It seems her husband provided his credit card as part of our "Easy Pay Program” The Easy Pay Program allows patients to provide their credit card information at the time of service so that if they have a co-pay/deductible, the card can be charged and the patient will not be billed The maximum debited is $60.00, and any balance over that would be billed to the patient directly In addition, the card is not debited until a response is received from the insurance carrier It is also not held while we wait to hear from the insurance carrier If the services are paid in full, the card is not charged and the credit card information is destroyed The Easy Pay Program is optional and not required to have testing performed It is our policy to ask for the credit card at the time of serviceIf Mror Mrs [redacted] do not wish to provide their credit card, they can decline doing so and will still be able to have their testing performed If you have any further questions or concerns, please let me know

According to MsM [redacted] , she was promised a refund and a transfer of your laboratory charges to your insurance carrier, Cigna on August 28, when she contacted our Customer Service Department We reviewed her invoice and found neither the refund nor the transfer was completed I spoke to the Director of the Billing Department who personally made sure that her credit card was refunded today The tracking number assigned to her refund transaction on her Visa credit card is # [redacted] , and it was processed on 10/17/at 12:pm In addition, she counseled the representative responsible for processing your refund Please forward MsM [redacted] our sincere apologies and assure her that we have transferred her claim to Cigna and will follow up to ensure Cigna acknowledges receipt of the claim

I am rejecting this response because:I contacted them on December 22, and was promised a print of my results No action Contacted them again on January 29, 2015, no one could find any action taken, it had been "escalated as high as it could go" and the rep claimed there was nothing she could do, call back in a week Called back on February 5, 2015, but it was after the supervisors had all gone home, but [redacted] ordered another print - why that couldn't have been done when it was originally promised, no one can answer, and why the second request wasn't submitted in January 29th hasn't been answered either Called back on the 6th, the request had just been submitted that morning (probably because the after-hours timing of the input), and I was told 2-WEEKS before I would get it No one cared to call back until I called and asked for their city so I could accurately enter this complaint Then [redacted] called at 1:my time on the 6th, and promised she would see what she could do to expedite it, and said she would call back no later than Monday the 9th to give me a status update I called 2-10-at approximately 2:pm my time, could not talk to [redacted] , [redacted] promised to leave a message to have her call me, as of right now (9:am 2-11-15) I have received NO call back You can see from the bare bones response, no acknowledgement of the calls I've made, or the promises I've been given Their customer service is non-existant - customer frustration is the order of the day You cannot talk to anyone but the person you managed to get on the line, you cannot get a time frame as to when a supervisor will call you back - at THEIR convenience!! Even when a call is promised, it does not happen I will wait until Monday, February 16th If the report has been delivered, I will close this complaint, if not, I will see what my next options are It should not take a complaint to the Revdex.com to get a simple print out

Complaint: [redacted] I am rejecting this response because: There was no deductible with lab works associated with routine doctor visits after copayment was made with the doctor's officeAlso, I already met all deductibles since May Regards, [redacted] ***

I reviewed Ms [redacted] 's account and found we billed Medicare with the diagnosis codes her referring physician provided Medicare denied $of the testing performed Ms [redacted] was informed prior to having the services performed that Medicare would not cover the tests in question She agreed to have the testing performed and accepted financial responsibility for the testing As a courtesy, we reduced the charges to the Medicare rate of $ If an error was made by her physician's office in providing incorrect diagnosis information, the physician would have to contact us to correct their mistake We do not solicit payable diagnosis codes just so the claim can be paid

I am in receipt of your email dated 4/16/regarding a ***laint your office received from Ms***.With [redacted] a general estimate of patient responsibility comes up at our Patient Service Centers to provide members This is not available to UHC members as we are unable to determine the estimated responsibility It is the patient's responsibility to verify their benefits prior to having services performed Pricing is available upon request for patient's who determine their insurance will not cover their services and they will be responsible We do not offer settlements, however we do offer a payment plan which Ms [redacted] has taken advantage of We also have a Patient Financial Assistance Program she can apply for Depending on qualification, her invoice may be discounted or waived

I reviewed Ms [redacted] 's invoice and found we billed her insurance with the four diagnosis codes the referring physician provided The insurance responded denying the services indicating they are not covered for her diagnosis If she feels her physician misdiagnosed her, she would need to contact them directly and they would need to contact Quest Diagnostics to correct their error There is no record of the physician contacting us to indicate what they provided was wrong

Check # [redacted] payable to [redacted] dated 8/21/in the amount of $cleared 9/2/

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Attached is the application that was mailed last week

Complaint: [redacted] I am rejecting this response because: I need the following: 1.) A paper letter, on letterhead, sent to my home address stating that the bill was sent, in error, to the wrong address for two years, and then went into collections because I never received the invoicesThis letter needs to be sent to: [redacted] (AN ONLINE LETTER WILL NOT SUFFICE.) 2.) A copy of the bill sent to the address above, not the address at [redacted] ***, where I've never lived Once these two conditions are met, I will declare the complaint resolved Regards, [redacted] ***

Dear [redacted] I am in receipt of your email regarding a complaint your office received from [redacted] Upon review, I found a refund to [redacted] credit card was ordered yesterday It should appear on his next month's statement I've informed the Manager of the delay and they are addressing it with the staff Please extend my sincerely apologies for the lack of Customer Service [redacted] experienced Sincerely, [redacted] Patient Advocate

Please advise if the patient received her results or not? I do not see any follow up from her on the 16th

I am in receipt of your email regarding a complaint your office received from [redacted] Upon review, I pulled a copy of the order Ms [redacted] brought to our Collegeville, PA Patient Service Center I found the diagnosis code provided by Dr [redacted] was invalid (not enough digits) A request was sent to Dr [redacted] after testing was performed for a valid diagnosis code They responded with a code and the services were billed to Blue Shield Blue Shield responded applying $to Ms [redacted] 's annual deductible We billed Ms [redacted] 's credit card based on the pre-authorization she provided at the time of service If an email address is provided, an email is sent hours prior to charging the credit card, as a notification to patients If she provided an email, a notification would have been sent On 8/1/we received an additional diagnosis code from Dr***'s office and we submitted this information to insurance for reconsideration of the claim They responded on 8/13/making a payment of $and leaving Ms [redacted] responsible for $ A refund has been ordered to be put back on Ms [redacted] 's credit card in the amount of $ She should see this on her next month credit card statement At know time did we bill her insurance with information All information billed was received from Dr***'s office It is our policy to ask for a credit card at the time of service for any services that may not be covered by insurance

Dear [redacted] I reviewed [redacted] invoice for services performed on 10/14/and found $was applied toward his deductible per *** claim # [redacted] No payment from *** was received If he has an Explanation of Benefits that indicates something different, please provide me with a copy Sincerely, [redacted] Patient Advocate

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will once again contact the physician's office for the 4th time

Dear [redacted] We have sent a letter and an invoice per [redacted] recent request She should receive them within the next few days We are closing this matter Sincerely, [redacted] Patient Advocate

I am rejecting this response because: Why in God's name would I accept financial responsibility for over $in blood tests when I was originally told my debt would be $70.00! I HAVE never received the installment papers the employee of Quest said she was mailing!

I am rejecting this response because: each and every time I go to the Quest Labs a copy of my card is taken and scannedI find it hard to believe that Quest would not have a number for [redacted] given the amount of times I have had my card copiedBut since Quest does not seem to keep their information organized (given the fact that you were able to find an address and an ID number of the same card that has the phone number and submit a hard copy claim) I will provide the number again and expect to have this matter resolvedIn addition, I was surprised when they rep I spoke to was against calling [redacted] to find out what information was missing given that I believe I called a billing question numberThis is a repeated problem I am having to deal with and maybe Quest should add the number for [redacted] since they seem to have communication issues and I do not know which one is telling the truth since [redacted] claims they did send denials with explanations and what needed to be corrected to have the claim resubmitted and paid