Quest Diagnostics

I am in receipt of your email dated 6/23/15 regarding a complaint your office received from Dr[redacted].  In order to investigate Dr. [redacted] complaint further, I will need to know the patient name's along with their dates of service where he did not receive their results in a timely...

manner.Upon receipt of this information, I will be happy to investigate further.

[redacted] Quest Diagnostics contract with [redacted] provides pre-negotiated pricing on covered services only.  All non-covered services are billable to the member at the same list price we bill to the insurance plans and uninsured patients.  It is the patient's responsibility to...

verify their benefits prior to having services provided with their insurance carrier.

I found [redacted] did not update the invoice number when making his payment online, therefore, his payment of $8.68 was received under invoice [redacted] for date of service 6/3/16.  This caused an over payment on that account.  We refunded him this payment and he cashed the check on...

10/19/16.  No payment has been received to date for invoice # [redacted] for services performed on 5/14/16.Sincerely,Maegan M[redacted]

Dear Ms. [redacted]: As I stated previously, there is no record of receiving copies of her cancelled checks prior.  In order to assist her with her concerns I will need this information. Sincerely,Maegan [redacted]