Quick Quack Car Wash

Review: In March I had damage done to my vehicle from the car wash. It took over a month to finally get my car into the shop to get fixed, which they did not fix everything, and I had to get a rental car for three days, which the manager at Quick Quack agreed to pay for. I sent a copy of the receipt on May 5th to be reimbursed, and have yet to see the funds. I have been in contact with the corporate office, several times and they said they have been forwarding my messages to the manager. The manager and I have played phone tag a few times and on June 30th I had called and asked him to mail the check to me. He asked if this was my cell number and to text him my address and he would put the check in the mail. A week later and I still do not have a check. It has been two months since the receipt was submitting, I have also requested the owner to contact me and have not received any calls back.Desired Settlement: I want the check that the manager says he has for me!

Consumer

Response:

Hi,

Review: The cashier sent me into the wash knowing that it was not working right. He assured me that he made a phone call to the manager and tha it had been reset so there would be no problem. As I went through the wash my car was damaged because the brushes were spinning in place and didn't move as they should have. When I reported it, the manager finally showed up and told me that he would say his brushes did not cause any damage. I have video of the manager admiring he knew the wash was not working properly and he was not at the location when the incedent took place.Desired Settlement: I would like for the company to fix the damages they caused to my car.

Business

Response:

After meeting with the customer and reviewing video footage, we both came to an agreement that the damage was not caused by the wash. The customer and I agreed to a free month worth of protect washes for the inconvenience.

Consumer

Response:

I am rejecting this response because:i did not agree that the brushes didn't damage my car

Review: The automated car wash severely damaged the bumper on my car. They refuse to repair the damages or let me review the tape they claim shows no issue

I went in on Friday 11/1/XXXX X:XXPM to get a car wash in their automated wash. It was $14.99. The attendant took my money, (Credit card transaction at a kiosk) and directed me into the wash. Another attendant sprinked water on my car and told me to put it in neutral once I drove onto the track.

From what I surmise the first roller of the wash goes down the back of my car, and simultaneously pushes down on my bumper, this is where some automated error must have occurred as the track pulled my car forward, while the roller was still engaged with my bumper, turning the "Soft Foam" brushes into paint strippers. On a modern car the downward slope of the trunk indicates the end of the car, but on a bug, the bumper is not incorporated into the back of the car. I am not sure of the exact mechanics of their system and how it reacted to my car, but if there was an incompatibility they should have told me and I would not have went into the wash. My bumper has about 36 stripes of paint stripped off, the exact size and shape of the rollers brushes in their wash.

I then talked to the attendant and he filled out a form getting my name, telephone, and location of the damage, and he tells me The magaer will call after he reviews the tape. (I guess this is part of their denying responsibility as now I have left their premesis and they can say the damage was caused elsewhere?) Monday the Manager [redacted] calls me and asks for me to leave work early and rush down there so he can evaluate the damage. Once I get there at 5:30Pm on 11/4/2013 he alread has a "Denial of Damages" form printed, filled out, and signed by him (I never signed anything) and for 30 minutes he repeated "It's impossible for this wash to damage a car except for ripped off mirrors and antannaes". [redacted] states that he reviewed the tape and nothing happened in the video, so I asked to see the video, and he refused stating its against Quick Quack Policy. So now I just have to take his word about what he "saw in the video" I call his regional manager [redacted] and he parrots the exact same message "It's impossible for this wash to damage a car except for ripped off mirrors and antannaes" and refuses to let me see the video as well, and tells me to get a lawyer. If this was one or two small scratches I would just live with it but My car has had the same beautiful professional paint job for over ten years, I have taken it through other car washes many times (I even took it through this specific wash before) and the damage is extremely evident. I am not sure what kind of malfunction happened but they refuse to even acknowledge it or cover the cost of repairing my bumper.

The only signage warning of potential damage is in regards to add on hardware and antannaes. Nowhere does it say "This may rip the paint off your car" or "No VW Bugs".Desired Settlement: I want them to pay for a paint shop to re-paint my bumper and a refund for the $14.99 car wash.

Business

Response:

Initial Business Response

We are in contact with the customer and we have agreed to repaint the bumper even though the vehicle is over 5 years old and does not have factory paint per our disclaimers and policies.

Final Consumer Response

(The consumer indicated he/she ACCEPTED the response from the business.)

I accept this resolution as long as it is actually completed. Please contact me with any more information I need to move forward with the repair.

XXX-XXX-XXXX

[redacted]@gmail.com

Review: drivers side mirror broken off my 2003 mustang convertible in the car wash on Sunday 4/19/15, they keep saying they will have the manager contact me. I called them yesterday and again today and got the same story. They have both my phone numbers.Desired Settlement: I want them to repair the mirror that was broken off, I have taken the car through this car wash before with no problem. I did notice they had installed new brushes since my last visit.

Consumer

Response:

Consumer states that the business has contacted him directly and paid for the body shop to fix the issues with his vehicle. Consumer considers the matter resolved.

Review: Complaint Statement:

"I have had a wash card since about April 2013. I gave them draft priviledges for $14.99 and about July I started receiving word that my card wouldn't clear. I didn't understand why and after talking with several employees here, including several managers, I was told they couldn't fix it here because they didn't know about the computer and I should call California. Reluctantly I did and it cleared up for a while. However, during all this my credit card was again entered in the computer, resulting in double billing for a few months. I complained again and got account refunds for those months. Now it's happening again! My wash card is being refused. I was supposed to see the District Manager, apparently here out of Amarillo, but he ever called or left any message on my phone. I have always had money in my bank account, so what's the problem?"Desired Settlement: DesiredSettlementID: Other (requires explanation)

Statement of settlement:

"A free card would be nice for all the time and trouble I've been thru."

Business

Response:

We at Quick Quack Car Wash take each customer concern with the highest of importance. Though there was an issue with this account in July, that we addressed and resolved, our investigation has shown that our system has not caused any further issues regarding this account. As we investigated this account, it appears that we have not received payment since the end of October. We have reached out to this customer in an attempt to resolve payment, but have yet to receive a response. Though this type of situation is regrettable, and we may have to reinforce training at the cashier level to properly investigate the reasons as to why an account is inactive, we are proud, that in such circumstances, we erred on the side of customer service. In this case, the customer had received more than a months worth of free washes.

Review: While at the car wash getting a super wash, I noticed a worker spraying my wheels with something. The wheels are custom spoke wheels which cost me 571.98. When my car came out of the wash the wheels looked terrible. The color was definitely different. The person I talked with declared that nothing was done to my wheels. I took my car back to where I purchased the wheels and also to another place that sells wheels and they both told me and showed me that my wheels had been sprayed with something that damaged their appearance. The car wash finally agreed to try and fix the damaged wheels but was unable to do so.Desired Settlement: Replace all 4 wheels with new ones the only way to fix the problem.

Business

Response:

Business' Initial Response

The customer is claiming that we damaged his wheels because we sprayed tire shine onto the tires. We tried explaining to the customer that tire shine cannot cause oxidation, We also tested it on another customer's vehicle and nothing happened. We showed the customer that this was not possible. After all this the story has changed by saying that maybe it happened before. That was the only liquid we sprayed which would not have damage any rims.

Review: My paint was damaged due to the car wash, the whole paint job is chipped/scrapped, there is damage to my windshield and scrapes to my t-tops.

I went into you Quick Quack location in Amarillo Texas on Georgia St on Saturday 7/13/2013 at 2:40pm and damage was done to my car. I did not notice until I got home but my car is covered in scrapes and my whole paint job is chipped. Before I took my car through the wash she did not have a single scratch on her! This car is my baby, there is even damage to my windshield and scratches on my t-tops! I can assure you that this damage was not there before I went into the wash and it did not happen on my drive home, I fully expect this to be resolved as this was clearly an issue on your part. The spoiler of the car is chipped all over and so it the hood and the top of the car, there are also scratches on the sides of the car and the top. Im not sure if this has anything to do with me getting the Lucky Duck wash but I want this resolved quickly. I went back on Saturday and filed a claim report and they told me it would be about 4 business days before I was contacted! I understand that this was on a Saturday but this to me is not a quick turnaround time to me on something that is a HUGE issue. Desired Settlement: I have looked in to having the damages repaired I expect my car to be restored back to the pristine conditions she was in before the wash. There was no scratches to my paint or damage to my windshield or t-tops, I have called around and due to the extent of the damage a whole new paint job will be required. A new front windshield and possible t-top replacements. As you can tell this is not going to cheap. This was is my baby and I full expect it to be repaired or be reimbursed for the damages.

Business

Response:

Business' Initial Response

The manager, [redacted] met with the customer and looked over the car and determined that it is clear we did not cause any of the damage. He had also spoken to her insurance company the same day and they were wanting to see a copy of the camera footage, so he made them a copy on CD. They told him not to do anything until they are able to look things over. This was last week and we have not heard anything back yet.