Ms [redacted] , I am very sorry to hear about the troubles you have had using your Omega policyWe have spoken with the company that sold your policy, as well as our claims department, and they have agreed to cover your repair out of good willUnless you have already done so, please have your shop contact us so that we can continue with the repair.I hope that this will be to your liking and will satisfy the complaint that you had with our company.Customer service is a top priority for us, and we value you as a customerPlease let us know if there is anything else we can doThank youRegards,***Omega customer care###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] r [redacted]
Mr [redacted] , Upon your request, we have reinspected your vehicle and found that there was leakage from the drum shaft which would not allow enough pressure to apply to the clutches which in turn could prematurely burn up the clutchesWe have moved ahead with your claim and paid $2,to your shop toward the replacement of your transmissionWe hope that this issue has now been resolved to your satisfactionPlease let us know if you have any more questions or concernsWe pride ourselves on our customer service and strive to treat all customers fairly and respectfullyThank you for bringing this issue to our attention and we hope you have a wonderful holiday season Regards, Omega customer care ###-###-####
Hello, We contacted the company that was interacting with Ms [redacted] and this was their response: This customer called in on 8/8/to set up coverageAt the time, she did not have the full down payment but wanted to get coverageIn order to set up coverage, we accepted $down and set up a post date for 8/19/for the remainder of the down payment and finalization of the sale She later called back in an attempt to cancel the policy because she said she had coverage on the car through the manufacturerIn an attempt to ensure that she had the highest level of coverage, we asked her to compare coverages since she qualified for Exclusionary coverage through usShe also advised our company that she could not afford the current plan, so we made it more affordable as well as made an adjustment for the remainder of her down payment in order to help her keep the coverage She called us back on 8/24/and advised that she had done as we suggested and talked with the dealer and discovered that she had more than powertrain coverage, she also stated that she hadn’t received our paperwork yet to compare the coveragesWe apologized for the delay and offered to send out a sample copy so she could see the coverage that day and take to the dealershipWe suggested to compare the policies side by side and call us back once she had compared (which is denoted in her complaint)We were simply waiting on a return call from the customer to make a final decision.In an attempt to resolve the complaint, it has been cancelled and refundedThe transaction receipt is attachedTransaction Details-----------------------Date: 08/25/14:12:32Merchant: NVSAType: C - Credit Card Refund (Credit) [redacted] [redacted] Let me know if there is anything else we can doThank you, ***Omega Auto Care###-###-####
Hello, We have refunded this customer the disputed amount - $ This check was put in the mail on 4/22/ The customer should have received this check by now Hopefully we can consider this issue now resolved If there are any other questions or concerns, please do not hesitate to let us know - ###-###-#### Thank you, Omega Autocare customer service###-###-####
Mr [redacted] ' contract has been cancelled as he requested and the refund has been processedEverything was done according to procedure by our claims departmentThe customer's shop first called in on 9-26-16, and we asked for tear down authorizationAn inspection was ordered 10-7-16, once the shop completed the tear downThe inspection was back to us on 10-11-16.As we indicated in our previous response, Mr [redacted] ' claim on his transfer case was denied for long-term failure which caused a lack of lubricationGelling of the transfer case fluid lead to failureBasically, it was ran low on fluid and the residual fluid hardened and destroyed the transfer case.Our claims department spoke to the customer and advised him that the pictures from the inspection report clearly show the long term leak that caused this failure.His policy has been canceled and his refund has been processedThank you,Omega Auto Care###-###-####
Mr [redacted] , We are very sorry to hear about this issue you are havingOmega does NOT make solicitation or marketing calls, so this was not us who called youWe attempted to locate your information in our system but were unable to do soWe would very much like to help you in finding out who called you so that we can let them know that you no longer wish to be contactedPlease give us a call at ###-###-#### and we will be happy to helpThank youRegards,Omega customer care###-###-####
Ms [redacted] , I understand that you are upset about this situation and I assure you that we are handling it as quickly as possibleI have been informed that your claim has been approved and is being paid for by us 100% and your rental car bill is being covered as wellIf you and/or your shop have not received this payment yet, then it is still being process and they should receive it very soon.We will be in touch with you very soon to make sure everything is satisfactory to youIn the meantime, if you have any questions or concerns, please to not hesitate to give us a call at ###-###-#### 8am to 5:30pm (cst)Thank you***Omega customer care###-###-####
Hello, We have spoken to the company that took the down payment from MsCurryThey have canceled her policy and refunded the $back to her cardPlease allow 2-business days for this to processPlease let us know if there is anything else needed to resolve this issueThanks,Omega customer support###-###-####
[redacted] , They told me that they are a representaive for you and other extended warranty companiesI was told that paylink is what would show up my creditcard statement if was to purchase the product Here is a list number they have used in the last month [redacted] , [redacted] 0, [redacted] 5, [redacted] 2, [redacted] 4, [redacted] 1, [redacted] Anytime you call these numbers back they are disconnected What is odd is that they have all my vehicle info and claim to part of the GM servicing dept.I have requested to not be called anymore and just get hung up onHowever sometimes I am given the option in some of the automated calls to be put on the do not call listGenerally there is someone on the line Please let me know if you find a solution as I would love to have this issue resolvedRegards, [redacted]
Mr [redacted] , We are sorry to hear you are unsatisfied with your Omega coverageWe have reviewed you claim again that was submitted on 5/2/and found that the initial decision reached by our claims department was justifiable under the terms of your contractThe photographs that your mechanic sent to us indicate that there was long term leakage affecting the AC evaporatorSince your vehicle was only and days miles outside of the validation period, there was no question that this was pre-existing and occurred before the policy was activeIf you have any additional question about this claim denial, please give us a call at ###-###-#### and we would be happy to discuss with youThank you Regards, Omega customer care ###-###-####
Mr***, We are very sorry to hear that you were not satisfied with your Omega coverageWe have been in contact with the company that sold your policy, and they have assured us that they have canceled your policy and refunded your down payment of $They said that refund was processed todayIf you do not see that amount in your account within the next few business days, please let us knowThank youRegards,Omega customer care###-###-####
MsSwamy, We are very sorry to hear that you had a bad experience using your Omega Auto Care policyWe have reviewed your claim and have found that it was denied correctlyThis was determined to be a preexisting condition by the inspection report that was completed on 1/5/The inspector reported that there was CONVERTER CLUTCH FAILURE WITH SUB DAMAGE TO THE CLUTCH PACKS DUE TO DEBRIS CONTAMINATION IN THE VALVE BODY CAUSING A PSI LOSSThis was determined to be preexisting since this kind of damage only happens over a long period of timeSince the failure was reported only days out of the validation period, it would have started occurring before the policy was purchasedWe cannot offer a full refund of this policy, since you had it longer than the allowed days (the time window for receiving a full refund)However, we will make sure that your pro-rated refund is sent to you as quickly as possible and we are in contact with the company that sold you the policy to make sure that they get you this refund in a timely mannerWe are sincerely sorry that this policy did not work out for you, but we always strive to treat all of our customers fairly and according to the terms of the agreementIf you have any other questions or concerns, please do not hesitate to give us a call at ###-###-####Thank you Regards, Omega customer care ###-###-####
Hey ***,Thanks again for your time, it was a pleasure speaking with youI tried calling the number you provided: ###-###-####, to no availAttached you'll find a few sample policies of oursBeing in the auto business, I'm sure you're familiar with similar products and services and will know the difference between a good policy and a bad policyHere is our website:www.omegaautocare.comWe take these complaints very serious and will continue to research the number you provided meIt's extremely frustrating for Omega Auto Care to hear that someone is using our brand to solicit customers.At the bottom of this email you will find a few online companies that we use to not only give customers an outlet to write positive reviews, but we also want customers to have an opportunity to vent and share negative feedback so we can learn from it and become a better company.Thanks again for taking the time to share your experience with us, and for providing me with further information to research and track down the company that called youPleas let me know if you continue to receive these annoying callsIf you have any other numbers you would like me to send to our marketers to make sure you do not receive any calls from our marketing companies, please feel free to send me any number you wish to stop receiving calls on.Enjoy your holiday weekend!
Hello,Omega Auto Care does not make solicitation calls, so we are not the company that was calling Mr [redacted] We do not have his information in our system anywhere.If he would like further assistance or has any other questions for us, he can give us a call at ###-###-#### and we would be happy to help.Thank you,Omega Auto Care###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Mr [redacted] repair has been taken care of by us even though it was proven to be a preexisting conditionHe has informed me that he is completely satisfied and wrote a review to that factPlease see positive review!
Hello,This contract has been canceled and the refund is being processedThe customer will be receiving a pro-rated refund soon She originally sent the cancel request to the incorrect administrator, EFG Companies, and that is why we did not receive her cancellation request until very recently.We apologize that she had to wait this long, but we were not aware of her cancellation request Her policy will be canceled as of December 30th, 2014.If the customer has any further questions, she can call our customer service department at ###-###-#### and we will be more than happy to assist her.Thank you,Omega Customer Care
Mr [redacted] , We have thoroughly reviewed your claim, and we have found that it was adjudicated and denied correctlyLift kits and oversize tires are not accepted per the exclusions in your contractThis should be part of exclusion #in your policy: THIS AGREEMENT DOES NOT PROVIDE COVERAGE: FOR REPAIR COSTS OR EXPENSES IF YOU CANNOT PROVIDE TO THE ADMINISTRATOR ACCURATE RECORDS PROVING THAT YOU HAVE MAINTAINED THE VEHICLE IN ACCORDANCE WITH THE MANUFACTURER’S SPECIFICATIONS AND INSTRUCTIONS, OR IF ANY MECHANICAL OR ELECTRICAL ALTERATIONS HAVE BEEN MADE TO THE VEHICLE INCLUDING, BUT NOT LIMITED TO, THE USE OF OVERSIZED TIRES, INSTALLATION OF HEADER PIPES OR LIFT KITS, AND REMOVAL OF ANY EMISSION CONTROL PARTS SYSTEM; We will typically allow some room for error on the tires (allowing up to 3%)However, the tires that are currently installed on your Wrangler are 5.24% oversized (or inches)Since this policy is not valid due to the modifications, we will be cancelling your policy, and we have requested that your selling agent do the same and issue you a full refund of all money you have paid towards this policyIf you have any questions about this, please give us a call at ###-###-####Thank you Regards, Omega customer care ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Ms [redacted] , I am very sorry to hear about the troubles you have had using your Omega policyWe have spoken with the company that sold your policy, as well as our claims department, and they have agreed to cover your repair out of good willUnless you have already done so, please have your shop contact us so that we can continue with the repair.I hope that this will be to your liking and will satisfy the complaint that you had with our company.Customer service is a top priority for us, and we value you as a customerPlease let us know if there is anything else we can doThank youRegards,***Omega customer care###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] r [redacted]
Mr [redacted] , Upon your request, we have reinspected your vehicle and found that there was leakage from the drum shaft which would not allow enough pressure to apply to the clutches which in turn could prematurely burn up the clutchesWe have moved ahead with your claim and paid $2,to your shop toward the replacement of your transmissionWe hope that this issue has now been resolved to your satisfactionPlease let us know if you have any more questions or concernsWe pride ourselves on our customer service and strive to treat all customers fairly and respectfullyThank you for bringing this issue to our attention and we hope you have a wonderful holiday season Regards, Omega customer care ###-###-####
Hello, We contacted the company that was interacting with Ms [redacted] and this was their response: This customer called in on 8/8/to set up coverageAt the time, she did not have the full down payment but wanted to get coverageIn order to set up coverage, we accepted $down and set up a post date for 8/19/for the remainder of the down payment and finalization of the sale She later called back in an attempt to cancel the policy because she said she had coverage on the car through the manufacturerIn an attempt to ensure that she had the highest level of coverage, we asked her to compare coverages since she qualified for Exclusionary coverage through usShe also advised our company that she could not afford the current plan, so we made it more affordable as well as made an adjustment for the remainder of her down payment in order to help her keep the coverage She called us back on 8/24/and advised that she had done as we suggested and talked with the dealer and discovered that she had more than powertrain coverage, she also stated that she hadn’t received our paperwork yet to compare the coveragesWe apologized for the delay and offered to send out a sample copy so she could see the coverage that day and take to the dealershipWe suggested to compare the policies side by side and call us back once she had compared (which is denoted in her complaint)We were simply waiting on a return call from the customer to make a final decision.In an attempt to resolve the complaint, it has been cancelled and refundedThe transaction receipt is attachedTransaction Details-----------------------Date: 08/25/14:12:32Merchant: NVSAType: C - Credit Card Refund (Credit) [redacted] [redacted] Let me know if there is anything else we can doThank you, ***Omega Auto Care###-###-####
Hello, We have refunded this customer the disputed amount - $ This check was put in the mail on 4/22/ The customer should have received this check by now Hopefully we can consider this issue now resolved If there are any other questions or concerns, please do not hesitate to let us know - ###-###-#### Thank you, Omega Autocare customer service###-###-####
Mr [redacted] ' contract has been cancelled as he requested and the refund has been processedEverything was done according to procedure by our claims departmentThe customer's shop first called in on 9-26-16, and we asked for tear down authorizationAn inspection was ordered 10-7-16, once the shop completed the tear downThe inspection was back to us on 10-11-16.As we indicated in our previous response, Mr [redacted] ' claim on his transfer case was denied for long-term failure which caused a lack of lubricationGelling of the transfer case fluid lead to failureBasically, it was ran low on fluid and the residual fluid hardened and destroyed the transfer case.Our claims department spoke to the customer and advised him that the pictures from the inspection report clearly show the long term leak that caused this failure.His policy has been canceled and his refund has been processedThank you,Omega Auto Care###-###-####
Mr [redacted] , We are very sorry to hear about this issue you are havingOmega does NOT make solicitation or marketing calls, so this was not us who called youWe attempted to locate your information in our system but were unable to do soWe would very much like to help you in finding out who called you so that we can let them know that you no longer wish to be contactedPlease give us a call at ###-###-#### and we will be happy to helpThank youRegards,Omega customer care###-###-####
Ms [redacted] , I understand that you are upset about this situation and I assure you that we are handling it as quickly as possibleI have been informed that your claim has been approved and is being paid for by us 100% and your rental car bill is being covered as wellIf you and/or your shop have not received this payment yet, then it is still being process and they should receive it very soon.We will be in touch with you very soon to make sure everything is satisfactory to youIn the meantime, if you have any questions or concerns, please to not hesitate to give us a call at ###-###-#### 8am to 5:30pm (cst)Thank you***Omega customer care###-###-####
Hello, We have spoken to the company that took the down payment from MsCurryThey have canceled her policy and refunded the $back to her cardPlease allow 2-business days for this to processPlease let us know if there is anything else needed to resolve this issueThanks,Omega customer support###-###-####
[redacted] , They told me that they are a representaive for you and other extended warranty companiesI was told that paylink is what would show up my creditcard statement if was to purchase the product Here is a list number they have used in the last month [redacted] , [redacted] 0, [redacted] 5, [redacted] 2, [redacted] 4, [redacted] 1, [redacted] Anytime you call these numbers back they are disconnected What is odd is that they have all my vehicle info and claim to part of the GM servicing dept.I have requested to not be called anymore and just get hung up onHowever sometimes I am given the option in some of the automated calls to be put on the do not call listGenerally there is someone on the line Please let me know if you find a solution as I would love to have this issue resolvedRegards, [redacted]
Mr [redacted] , We are sorry to hear you are unsatisfied with your Omega coverageWe have reviewed you claim again that was submitted on 5/2/and found that the initial decision reached by our claims department was justifiable under the terms of your contractThe photographs that your mechanic sent to us indicate that there was long term leakage affecting the AC evaporatorSince your vehicle was only and days miles outside of the validation period, there was no question that this was pre-existing and occurred before the policy was activeIf you have any additional question about this claim denial, please give us a call at ###-###-#### and we would be happy to discuss with youThank you Regards, Omega customer care ###-###-####
Mr***, We are very sorry to hear that you were not satisfied with your Omega coverageWe have been in contact with the company that sold your policy, and they have assured us that they have canceled your policy and refunded your down payment of $They said that refund was processed todayIf you do not see that amount in your account within the next few business days, please let us knowThank youRegards,Omega customer care###-###-####
MsSwamy, We are very sorry to hear that you had a bad experience using your Omega Auto Care policyWe have reviewed your claim and have found that it was denied correctlyThis was determined to be a preexisting condition by the inspection report that was completed on 1/5/The inspector reported that there was CONVERTER CLUTCH FAILURE WITH SUB DAMAGE TO THE CLUTCH PACKS DUE TO DEBRIS CONTAMINATION IN THE VALVE BODY CAUSING A PSI LOSSThis was determined to be preexisting since this kind of damage only happens over a long period of timeSince the failure was reported only days out of the validation period, it would have started occurring before the policy was purchasedWe cannot offer a full refund of this policy, since you had it longer than the allowed days (the time window for receiving a full refund)However, we will make sure that your pro-rated refund is sent to you as quickly as possible and we are in contact with the company that sold you the policy to make sure that they get you this refund in a timely mannerWe are sincerely sorry that this policy did not work out for you, but we always strive to treat all of our customers fairly and according to the terms of the agreementIf you have any other questions or concerns, please do not hesitate to give us a call at ###-###-####Thank you Regards, Omega customer care ###-###-####
Hey ***,Thanks again for your time, it was a pleasure speaking with youI tried calling the number you provided: ###-###-####, to no availAttached you'll find a few sample policies of oursBeing in the auto business, I'm sure you're familiar with similar products and services and will know the difference between a good policy and a bad policyHere is our website:www.omegaautocare.comWe take these complaints very serious and will continue to research the number you provided meIt's extremely frustrating for Omega Auto Care to hear that someone is using our brand to solicit customers.At the bottom of this email you will find a few online companies that we use to not only give customers an outlet to write positive reviews, but we also want customers to have an opportunity to vent and share negative feedback so we can learn from it and become a better company.Thanks again for taking the time to share your experience with us, and for providing me with further information to research and track down the company that called youPleas let me know if you continue to receive these annoying callsIf you have any other numbers you would like me to send to our marketers to make sure you do not receive any calls from our marketing companies, please feel free to send me any number you wish to stop receiving calls on.Enjoy your holiday weekend!
Hello,Omega Auto Care does not make solicitation calls, so we are not the company that was calling Mr [redacted] We do not have his information in our system anywhere.If he would like further assistance or has any other questions for us, he can give us a call at ###-###-#### and we would be happy to help.Thank you,Omega Auto Care###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Mr [redacted] repair has been taken care of by us even though it was proven to be a preexisting conditionHe has informed me that he is completely satisfied and wrote a review to that factPlease see positive review!
Hello,This contract has been canceled and the refund is being processedThe customer will be receiving a pro-rated refund soon She originally sent the cancel request to the incorrect administrator, EFG Companies, and that is why we did not receive her cancellation request until very recently.We apologize that she had to wait this long, but we were not aware of her cancellation request Her policy will be canceled as of December 30th, 2014.If the customer has any further questions, she can call our customer service department at ###-###-#### and we will be more than happy to assist her.Thank you,Omega Customer Care
Mr [redacted] , We have thoroughly reviewed your claim, and we have found that it was adjudicated and denied correctlyLift kits and oversize tires are not accepted per the exclusions in your contractThis should be part of exclusion #in your policy: THIS AGREEMENT DOES NOT PROVIDE COVERAGE: FOR REPAIR COSTS OR EXPENSES IF YOU CANNOT PROVIDE TO THE ADMINISTRATOR ACCURATE RECORDS PROVING THAT YOU HAVE MAINTAINED THE VEHICLE IN ACCORDANCE WITH THE MANUFACTURER’S SPECIFICATIONS AND INSTRUCTIONS, OR IF ANY MECHANICAL OR ELECTRICAL ALTERATIONS HAVE BEEN MADE TO THE VEHICLE INCLUDING, BUT NOT LIMITED TO, THE USE OF OVERSIZED TIRES, INSTALLATION OF HEADER PIPES OR LIFT KITS, AND REMOVAL OF ANY EMISSION CONTROL PARTS SYSTEM; We will typically allow some room for error on the tires (allowing up to 3%)However, the tires that are currently installed on your Wrangler are 5.24% oversized (or inches)Since this policy is not valid due to the modifications, we will be cancelling your policy, and we have requested that your selling agent do the same and issue you a full refund of all money you have paid towards this policyIf you have any questions about this, please give us a call at ###-###-####Thank you Regards, Omega customer care ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***