Ms [redacted] ,We are cancelling your policy as of December 30th, (which is when you said that you first sent in the cancellation paperwork) Your pro-rated refund check will be sent out this Friday (11/20/2015) in the amount of $1,111.19.We cannot issue a full refund because you had your policy since 4/17/and did not send cancellation paperwork until 12/30/2014.We apologize that you have to wait this long to receive your refund, but that was because you had sent the paperwork to the incorrect company and we did not receive it until just recently.Also, if you did not receive the policy book/ID card for some reason, you should have notified us or Auto Protection Department, and we would have immediately resent that information to youHowever, our records show that this information was sent and delivered to you twice - once on 4/25/and again on 4/29/2013.We hope that you will be satisfied with this refund, as it seems to us to be the most fair resolution of your complaint As I stated before, if you would like to discuss this over the phone with a representative, we can be reached at ###-###-####.Thank you,***Omega Autocare Customer Care###-###-####
Ms [redacted] , We are sorry to hear that you have had a bad experienceWe have been in contact with the company that sold your policy, and we are going to make sure that you receive a full refund of any money you have paid into this policyIf you have already received the refund, you can disregard this responseIf not, we will have them send that to you as quickly as possiblePlease let us know if you have any other questions or concernsOur number is ###-###-####Thank youRegards,Omega customer care###-###-####
Hello,The customer thought the dealership had sent in the trapaperwork, but it had not been received The customer then requested that the dealership fax it in, and it has now been receivedThe cancellation is in processing and he will have his check by the beginning of July The customer has been advised of all of this, and is satisfied with the result.Thanks,Omega Autocare
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear Mr [redacted] , We are very sorry to hear about the difficulty you had in cancelling and receiving a refund of your Omega policyWe have spoken with the company that sold your policy and it seems that it may have been an oversight on their endThey have cancelled your policy effective immediately and have agreed to refund both your down payment of $and your three monthly payments totaling $(for a total refund of $366.97)The down payment should have been already credited back to your credit card, and the rest of the money will be mailed to you in the form of a check either tomorrow (5/19/17) or Saturday.Once again, we apologize for the inconvenience you have experienced, and if you have any further questions or concerns, please give us a call at ###-###-####Thank youRegards,Omega customer care###-###-####
Hello,We have contacted the company that sold this customer his policy, and they have canceled the policy and issued a full refund of all money he has paid, as of November 7thPlease let us know if there is anything else we can doRegards,Omega Customer Support###-###-####
Hello, We have contacted the company that sold this policy, and they have assured us that this customer's policy has been canceled and refunded They have tried calling her in order to make sure she is satisfied, but have been unable to get a hold of her.Hopefully, this issue is now resolvedLet us know if there is anything else we can doThanks,Omega Auto Care###-###-####
I believe this complaint has been resolved We spoke with [redacted] and he was going to retract the complaint against Omega Autocare, since we were not the company that contacted him If there is anything else we can do, please let us know and we will do what we can to help.Thank you,***Omega Autocare [redacted]
We reached out the company that sold this policy, and they responded:"This policy was cancelled and refunded earlier this morningBeing that we spoke with her on Friday evening and informed her that we would be cancelling her policy and she would see her refund appear back on her card on Monday (today) I was confused as to why she would of filed a complaint except for to make sure that cancelling the policy was not going to effect her credit ratingSo, we called her and she said that she filed the complaint before she spoke to us on Friday night and that she will be calling the Revdex.com to drop the complaintBottomline, this policy has already been cancelled and refunded and she will be contacting the Revdex.com regarding the resolution and request to have it dropped." I hope that this resolves this issueThank you,Omega Auto Care###-###-####
Ms [redacted] ,We are cancelling your policy as of December 30th, (which is when you said that you first sent in the cancellation paperwork) Your pro-rated refund check will be sent out this Friday (11/20/2015) in the amount of $1,111.19.We cannot issue a full refund because you had your policy since 4/17/and did not send cancellation paperwork until 12/30/2014.We apologize that you have to wait this long to receive your refund, but that was because you had sent the paperwork to the incorrect company and we did not receive it until just recently.Also, if you did not receive the policy book/ID card for some reason, you should have notified us or Auto Protection Department, and we would have immediately resent that information to youHowever, our records show that this information was sent and delivered to you twice - once on 4/25/and again on 4/29/2013.We hope that you will be satisfied with this refund, as it seems to us to be the most fair resolution of your complaint As I stated before, if you would like to discuss this over the phone with a representative, we can be reached at ###-###-####.Thank you,***Omega Autocare Customer Care###-###-####
Ms [redacted] , We are sorry to hear that you have had a bad experienceWe have been in contact with the company that sold your policy, and we are going to make sure that you receive a full refund of any money you have paid into this policyIf you have already received the refund, you can disregard this responseIf not, we will have them send that to you as quickly as possiblePlease let us know if you have any other questions or concernsOur number is ###-###-####Thank youRegards,Omega customer care###-###-####
Hello,The customer thought the dealership had sent in the trapaperwork, but it had not been received The customer then requested that the dealership fax it in, and it has now been receivedThe cancellation is in processing and he will have his check by the beginning of July The customer has been advised of all of this, and is satisfied with the result.Thanks,Omega Autocare
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear Mr [redacted] , We are very sorry to hear about the difficulty you had in cancelling and receiving a refund of your Omega policyWe have spoken with the company that sold your policy and it seems that it may have been an oversight on their endThey have cancelled your policy effective immediately and have agreed to refund both your down payment of $and your three monthly payments totaling $(for a total refund of $366.97)The down payment should have been already credited back to your credit card, and the rest of the money will be mailed to you in the form of a check either tomorrow (5/19/17) or Saturday.Once again, we apologize for the inconvenience you have experienced, and if you have any further questions or concerns, please give us a call at ###-###-####Thank youRegards,Omega customer care###-###-####
Hello,We have contacted the company that sold this customer his policy, and they have canceled the policy and issued a full refund of all money he has paid, as of November 7thPlease let us know if there is anything else we can doRegards,Omega Customer Support###-###-####
Hello, We have contacted the company that sold this policy, and they have assured us that this customer's policy has been canceled and refunded They have tried calling her in order to make sure she is satisfied, but have been unable to get a hold of her.Hopefully, this issue is now resolvedLet us know if there is anything else we can doThanks,Omega Auto Care###-###-####
I believe this complaint has been resolved We spoke with [redacted] and he was going to retract the complaint against Omega Autocare, since we were not the company that contacted him If there is anything else we can do, please let us know and we will do what we can to help.Thank you,***Omega Autocare [redacted]
We reached out the company that sold this policy, and they responded:"This policy was cancelled and refunded earlier this morningBeing that we spoke with her on Friday evening and informed her that we would be cancelling her policy and she would see her refund appear back on her card on Monday (today) I was confused as to why she would of filed a complaint except for to make sure that cancelling the policy was not going to effect her credit ratingSo, we called her and she said that she filed the complaint before she spoke to us on Friday night and that she will be calling the Revdex.com to drop the complaintBottomline, this policy has already been cancelled and refunded and she will be contacting the Revdex.com regarding the resolution and request to have it dropped." I hope that this resolves this issueThank you,Omega Auto Care###-###-####