Dear Valued Member: I apologize for the confusion and frustration you have experiencedAn official grievance has been opened on your behalf and my team is currently reviewing your file to uncover the root causeRest assured we will continue to work diligently with you to resolve this matter However, because Ambetter from Coordinated Care is dedicated to protecting your personal health information I am unable to go into specifics about your case hereWe will reach out to you via the contact information we have on file and provide you with an update on our investigation within a week We appreciate your patronage and thank you for bringing this situation to our attention Respectfully, Dean RS [redacted] Director, Operations [redacted] Tacoma, WA
Dear Valued Member:I apologize for the frustration and inconvenience you have experienced in attempt to resolve this issueMy team has reviewed your information and I am confident we have corrected the issueAmbetter from Coordinated Care is dedicated to protecting your personal health information, so I am unable to go into specifics about the resolution hereHowever, we do show your issue was resolved on 2/4/Please call our customer service at [redacted] if you have any questions.We appreciate your patronage and thank you for bringing these issues to our attention
Dear Valued Member:I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issuesMy team has reviewed your information and I am confident we have corrected the issuesAmbetter from Coordinated Care is dedicated to protecting your personal health information, so I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on file.We appreciate your patronage and thank you for bringing these issues to our attention.Respectfully,Dean S*Director, Operations [redacted] ***
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issuesMy team has reviewed your information and I am confident we have addressed the issuesAmbetter from Coordinated Care is dedicated to protecting your personal health information, so I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on fileWe appreciate your patronage and thank you for bringing these issues to our attention Respectfully, Dean S [redacted] Senior Director, Operations Broadway Suite Tacoma, WA
This letter is in response to a complaint you received from [redacted] , [redacted] ***, Fort Wayne, IN Ms [redacted] requested a refundfor certain months premiums paid during which she claims she was not insured.In the interest of maintaining protection of Ms [redacted] health information,great detail is not being provided in this communicationHowever, I will confirmthat Ms [redacted] was advised she would be receiving a refundThe check wasmailed on 3/18/and she was told to allow seven to ten days for receiptWediscussed this with Ms [redacted] , and she stated that she will cash the checkand consider this matter closed.If you have additional information, please feel free to contact me at the numberbelow Sincerely, Scott L [redacted] Director of Compliance & Counsel
Dear Valued Member, We appreciate you taking the time to inform of us your less than satisfactory experience in trying to locate a suitable location to fulfill your eye care needs (lenses and frames)We have identified four Optical Centers immediately available that are located in your vicinity We will be reaching out to you immediately to relay these locations and answer any questions you may haveWe sincerely apologize for this inconvenience and look forward to speaking with youRespectfully,Dean RS***Director of OperationsAmbetter from Coordinated Care
Subject: Re: Revdex.com COMPLAINT # [redacted] VS AMBETTER FROM COORDINATED CAREYes, those issues were resolved, eventually, after about one month and multiple calls.I've since switched insurance companies due to their completely inept customer service and incompetent claims processing procedures[redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issues My team has reviewed your information and I am confident we have corrected the issues Ambetter from Coordinated Care is dedicated to protecting your personal health information, so I am unable to go into specifics about the resolution here However, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on file We appreciate your patronage and thank you for bringing these issues to our attention Respectfully, Dean S [redacted] Director, Operations [redacted] Tacoma, WA
Dear Mr [redacted] : Again, I sincerely apologize for the frustration and inconvenience you have experiencedWe have resolved the issueCoordinated Care is dedicated to protecting your personal health information, so I am unable to go into specifics about the resolution hereWe are responding in writing with further resolution addressing your concerns at the address we have on fileWe appreciate your patronage Respectfully, Dean S [redacted] Senior Director, Operations Broadway Suite Tacoma, WA
Dear Valued Member:
I apologize for the frustration and inconvenience you have experienced in attempt to settle this claimMy team has reviewed your files and I am confident we have corrected the issueAmbetter from Coordinated Care is dedicated to protecting your personal health information so
I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding your enrollment was sent directly to you at the address we have on file.
We appreciate your patronage and thank you for bringing this situation to our attention.
Respectfully,
Dean RS***
Director, Operations
*** *** *** ***
Tacoma, WA
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issuesMy team has reviewed your information and I am confident we have corrected the issuesAmbetter from Coordinated Care is dedicated to protecting your personal health
information, so I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding the issues you reported was sent directly to you at the email address we have on fileWe appreciate your patronage and thank you for bringing these issues to our attention Respectfully, Dean S*** Senior Director, Operations Broadway Suite Tacoma, WA
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and will await postal mail they state includes the resolution.Sincerely, *** ***
Complaint: ***I am rejecting this response because: They still haven'the resolved the issueThey are in fact creating moreDean S*** the Superior Director of Operations asked me to call him and he gave me useless contact informationIt is impossible for me as a customer and the the call center agents to contact himI have once again wasted time trying to give them another chanceI have attached the bill that still needs to be paidThis company needs to be held accountable for not doing what they have been paid for in a timely matter.Sincerely,*** ***
Dear Valued Member:
I apologize for the confusion and frustration you have experienced in attempt to settle this claimMy team has reviewed your files and I am confident we have corrected the issueAmbetter from Coordinated Care is dedicated to protecting your personal health
information so I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding your claims was sent directly to you at the address we have on file.
We appreciate your patronage and thank you for bringing this situation to our attention.
Respectfully,
Dean RS***
Director, Operations
Broadway
Suite
Tacoma, WA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Dear Valued Member:
I apologize for the delay and inconvenience you have experienced in attempt to settle this matterMy team has reviewed your files and I am confident we have corrected the issueAmbetter from Coordinated Care is dedicated to protecting your personal health information so I
am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding your enrollment was sent directly to you at the address we have on file.
We appreciate your patronage and thank you for bringing this situation to our attention.
Respectfully,
Dean RS***
Director, Operations
*** *** *** ***
Tacoma, WA
Dear Valued Member:
I appreciate you taking my call last week and allowing me the opportunity to better understand your concerns I sincerely appreciated our candid conversation concerning your experience and thank you for your feedback. You have my direct number and email. Please contact me if you should ever have any additional feedback or comments. Ambetter from Coordinated Care is dedicated to protecting your personal health information, so I am unable to go into specifics concerning our conversation
Thank you for bringing these issues to our attention, we appreciate your patronage
Respectfully,
Dean S***
Senior Director, Operations
*** *** *** *** *** ** ***
Dear Valued Member:
I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issuesMy team has reviewed your information and I am confident we have corrected the issuesAmbetter from Coordinated Care is dedicated to protecting your personal
health information, so I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on file
We appreciate your patronage and thank you for bringing these issues to our attention
Respectfully,
Dean S***
Director, Operations*** ***
*** ***
*** ** ***
Complaint: ***
I am rejecting this response because:I received the letter and again it is them making excuses on why it is someone elses job. It is telling me to do the same thing that I have tried dozens of times to do, calling them on the phone and telling them to fix it. IF that were the solution then it would have already been fixed and I wouldn't have made this complaint in the first place.Again, the Coordinated care and all other entities invovled in this need to stop making excuses and passing it on to others. They need to get this fixed so that I can have health care. The letter refusing to do anything and just telling me to call an number accomplishes nothing. Both this Dean S*** and Terri S have done nothing and haven't even made an attempt at fixing this problem that should be a simple fix. Seriously, come on, it has been years and they do NOTHING
Sincerely,
*** ***
Dear Valued Member: I apologize for the confusion and frustration you have experiencedAn official grievance has been opened on your behalf and my team is currently reviewing your file to uncover the root causeRest assured we will continue to work diligently with you to resolve this matter However, because Ambetter from Coordinated Care is dedicated to protecting your personal health information I am unable to go into specifics about your case hereWe will reach out to you via the contact information we have on file and provide you with an update on our investigation within a week We appreciate your patronage and thank you for bringing this situation to our attention Respectfully, Dean RS [redacted] Director, Operations [redacted] Tacoma, WA
Dear Valued Member:I apologize for the frustration and inconvenience you have experienced in attempt to resolve this issueMy team has reviewed your information and I am confident we have corrected the issueAmbetter from Coordinated Care is dedicated to protecting your personal health information, so I am unable to go into specifics about the resolution hereHowever, we do show your issue was resolved on 2/4/Please call our customer service at [redacted] if you have any questions.We appreciate your patronage and thank you for bringing these issues to our attention
Dear Valued Member:I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issuesMy team has reviewed your information and I am confident we have corrected the issuesAmbetter from Coordinated Care is dedicated to protecting your personal health information, so I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on file.We appreciate your patronage and thank you for bringing these issues to our attention.Respectfully,Dean S
*Director, Operations [redacted] ***
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issuesMy team has reviewed your information and I am confident we have addressed the issuesAmbetter from Coordinated Care is dedicated to protecting your personal health information, so I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on fileWe appreciate your patronage and thank you for bringing these issues to our attention Respectfully, Dean S [redacted] Senior Director, Operations Broadway Suite Tacoma, WA
This letter is in response to a complaint you received from [redacted] , [redacted] ***, Fort Wayne, IN Ms [redacted] requested a refundfor certain months premiums paid during which she claims she was not insured.In the interest of maintaining protection of Ms [redacted] health information,great detail is not being provided in this communicationHowever, I will confirmthat Ms [redacted] was advised she would be receiving a refundThe check wasmailed on 3/18/and she was told to allow seven to ten days for receiptWediscussed this with Ms [redacted] , and she stated that she will cash the checkand consider this matter closed.If you have additional information, please feel free to contact me at the numberbelow Sincerely, Scott L [redacted] Director of Compliance & Counsel
Dear Valued Member, We appreciate you taking the time to inform of us your less than satisfactory experience in trying to locate a suitable location to fulfill your eye care needs (lenses and frames)We have identified four Optical Centers immediately available that are located in your vicinity We will be reaching out to you immediately to relay these locations and answer any questions you may haveWe sincerely apologize for this inconvenience and look forward to speaking with youRespectfully,Dean RS***Director of OperationsAmbetter from Coordinated Care
Subject: Re: Revdex.com COMPLAINT # [redacted] VS AMBETTER FROM COORDINATED CAREYes, those issues were resolved, eventually, after about one month and multiple calls.I've since switched insurance companies due to their completely inept customer service and incompetent claims processing procedures[redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issues My team has reviewed your information and I am confident we have corrected the issues Ambetter from Coordinated Care is dedicated to protecting your personal health information, so I am unable to go into specifics about the resolution here However, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on file We appreciate your patronage and thank you for bringing these issues to our attention Respectfully, Dean S [redacted] Director, Operations [redacted] Tacoma, WA
Dear Mr [redacted] : Again, I sincerely apologize for the frustration and inconvenience you have experiencedWe have resolved the issueCoordinated Care is dedicated to protecting your personal health information, so I am unable to go into specifics about the resolution hereWe are responding in writing with further resolution addressing your concerns at the address we have on fileWe appreciate your patronage Respectfully, Dean S [redacted] Senior Director, Operations Broadway Suite Tacoma, WA
Dear Valued Member:
I apologize for the frustration and inconvenience you have experienced in attempt to settle this claimMy team has reviewed your files and I am confident we have corrected the issueAmbetter from Coordinated Care is dedicated to protecting your personal health information so
I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding your enrollment was sent directly to you at the address we have on file.
We appreciate your patronage and thank you for bringing this situation to our attention.
Respectfully,
Dean RS***
Director, Operations
*** *** *** ***
Tacoma, WA
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issuesMy team has reviewed your information and I am confident we have corrected the issuesAmbetter from Coordinated Care is dedicated to protecting your personal health
information, so I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding the issues you reported was sent directly to you at the email address we have on fileWe appreciate your patronage and thank you for bringing these issues to our attention Respectfully, Dean S*** Senior Director, Operations Broadway Suite Tacoma, WA
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and will await postal mail they state includes the resolution.Sincerely, *** ***
Complaint: ***I am rejecting this response because: They still haven'the resolved the issueThey are in fact creating moreDean S*** the Superior Director of Operations asked me to call him and he gave me useless contact informationIt is impossible for me as a customer and the the call center agents to contact himI have once again wasted time trying to give them another chanceI have attached the bill that still needs to be paidThis company needs to be held accountable for not doing what they have been paid for in a timely matter.Sincerely,*** ***
Dear Valued Member:
I apologize for the confusion and frustration you have experienced in attempt to settle this claimMy team has reviewed your files and I am confident we have corrected the issueAmbetter from Coordinated Care is dedicated to protecting your personal health
information so I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding your claims was sent directly to you at the address we have on file.
We appreciate your patronage and thank you for bringing this situation to our attention.
Respectfully,
Dean RS***
Director, Operations
Broadway
Suite
Tacoma, WA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Dear Valued Member:
I apologize for the delay and inconvenience you have experienced in attempt to settle this matterMy team has reviewed your files and I am confident we have corrected the issueAmbetter from Coordinated Care is dedicated to protecting your personal health information so I
am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding your enrollment was sent directly to you at the address we have on file.
We appreciate your patronage and thank you for bringing this situation to our attention.
Respectfully,
Dean RS***
Director, Operations
*** *** *** ***
Tacoma, WA
Dear Valued Member:
I appreciate you taking my call last week and allowing me the opportunity to better understand your concerns I sincerely appreciated our candid conversation concerning your experience and thank you for your feedback. You have my direct number and email. Please contact me if you should ever have any additional feedback or comments. Ambetter from Coordinated Care is dedicated to protecting your personal health information, so I am unable to go into specifics concerning our conversation
Thank you for bringing these issues to our attention, we appreciate your patronage
Respectfully,
Dean S***
Senior Director, Operations
*** *** *** *** *** ** ***
Dear Valued Member:
I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issuesMy team has reviewed your information and I am confident we have corrected the issuesAmbetter from Coordinated Care is dedicated to protecting your personal
health information, so I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on file
We appreciate your patronage and thank you for bringing these issues to our attention
Respectfully,
Dean S***
Director, Operations*** ***
*** ***
*** ** ***
Complaint: ***
I am rejecting this response because:I received the letter and again it is them making excuses on why it is someone elses job. It is telling me to do the same thing that I have tried dozens of times to do, calling them on the phone and telling them to fix it. IF that were the solution then it would have already been fixed and I wouldn't have made this complaint in the first place.Again, the Coordinated care and all other entities invovled in this need to stop making excuses and passing it on to others. They need to get this fixed so that I can have health care. The letter refusing to do anything and just telling me to call an number accomplishes nothing. Both this Dean S*** and Terri S have done nothing and haven't even made an attempt at fixing this problem that should be a simple fix. Seriously, come on, it has been years and they do NOTHING
Sincerely,
*** ***