Complaint: ***I am rejecting this response because: You say this is "resolved" just because after putting a FIRE under you through the Revdex.com you decided that four months was long enough to NOT send me out the rewards card I had earned
I failed to mention that the card I was supposedly sent in March, that I never received, could have gained me quite a bit of rewards money As I have a wellness check up every year, a flu shot, and have belonged to a gym all my adult life In reality I should have more money coming that I never knew about because I didn't know about the rewards service that Ambetter had
You explained that you can't waive a months premium I'm not asking for that I said in my last message I would settle for a pre-paid visa card Any business can supply that to their customers
I would like someone higher up in the company to review my complaint so this can be resolved
In good faith Ambetter owes me this for making me wait so many months and gave me terrible customer service the entire time
AGAIN, had I not taken this to the Revdex.com I would still be waiting for my rewards card In my eyes, this wasn't "resolved", but you were forced to send me out my card
This will be resolved with you sending me out a pre-paid visa card with the equivalent of at least a months worth of what I have paid in premiums ($135.00)
Sincerely,*** ***
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve this issueMy team has reviewed your information and I am confident we have corrected the issueAmbetter from Coordinated Care is dedicated to protecting your personal health
information, so I am unable to go into specifics about the resolution hereHowever, we do show your issue was resolved on 2/17/and that a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on filePlease call our customer service at *** if you have any questionsWe appreciate your patronage and thank you for bringing these issues to our attention
Dear Valued Member:
I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issuesMy team has reviewed your information and I am confident we have corrected the issuesAmbetter from Coordinated Care is dedicated to protecting your personal health
information, so I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding the issues you reported will be sent directly to you at the address we have on file
We appreciate your patronage and thank you for bringing these issues to our attention
Respectfully,
Dean S***
Senior Director, Operations
Broadway
Suite
Tacoma, WA
Dear Valued Member, We appreciate you taking the time to inform of us your less than satisfactory experience in trying to locate a suitable location to fulfill your eye care needs (lenses and frames). We have identified four Optical Centers immediately available that are located
in your vicinity. We will be reaching out to you immediately to relay these locations and answer any questions you may have. We sincerely apologize for this inconvenience and look forward to speaking with you. Respectfully,Dean RS***Director of OperationsAmbetter from Coordinated Care
Dear Mr***:
I apologize for the delay and inconvenience you have experienced in attempt to settle this matterMy team has reviewed your files and I am confident we have corrected the issueAmbetter from Coordinated Care is dedicated to protecting your personal health information so
I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding cancellation of your enrollment was sent directly to you at the address we have on file.
Thank you for bringing this situation to our attention.
Respectfully,
Dean RS***
Director, Operations
Broadway
Suite
Tacoma, WA
Complaint: ***I am rejecting this response because: I need to know exactly how this will be resolved and see that it is resolvedI've been promised more than once that this will be taken care of and it hasn't beenSincerely,** ***
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issuesMy team has reviewed your information and I am confident we have corrected the issuesAmbetter from Coordinated Care is dedicated to protecting your personal health
information, so I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on fileWe appreciate your patronage and thank you for bringing these issues to our attention Respectfully, Dean S*Senior Director, Operations Broadway Suite Tacoma, WA
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***The company is making things clear nowIt is unfortunate that it took this kind of action to get competent people to address my concern.Sincerely, *** ***
Revdex.com:
While it is unfortunate that I had to resort to the Revdex.com, the Office of the Insurance Commisioner, and file a claim with my bank to receive a satisfactory response from Ambetter, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, despite an obvious injusticeIf I were to steal money from someone and refuse to give it back without involvement from authorities I'd be sent to jail.
Sincerely,
*** ***
Dear Valued Member:
I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issuesMy team has reviewed your information and I am confident we have corrected the issuesAmbetter from Coordinated Care is dedicated to protecting your personal health
information, so I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on file
We appreciate your patronage and thank you for bringing these issues to our attention
Respectfully,
Dean S***
Senior Director, Operations
Broadway
Suite
Tacoma, WA
Dear Valued Member,I sincerely apologize for the confusion and frustration you have experienced in attempting to settle this claim issue. My team has been reviewing this incident and we are confident we have corrected the issue. We will be reprocessing the claim to adjudicate
correctly.One of my team members will be contacting you next week after the claim has adjudicated to ensure you are properly informed of the situation and to answer any additional questions you may have.We appreciate your patronage and thank you for bringing this situation to our attention.Respectfully,Dean * S*Director, Operations*** *** *** *** Tacoma, WA 98402***@coordinatedcarehealth.com | CoordinatedCareHealth.com
Dear Mr***:
A comprehensive response was mailed to you at the address we have on fileAgain, I am not at liberty to speak about your case specifically on this public forumHowever I can tell you that it is not Ambetter’s policy to report account information to credit agencies
If our resolution meets with your satisfaction, we would appreciate you notifying the Revdex.com and closing your complaintThank you for your patience and your patronage
Respectfully,
Dean RS***
Director, Operations
Broadway
Suite
Tacoma, WA
Complaint: ***I am rejecting this response because:Sincerely,** ***
I read your letter and see that you are refusing to pay for the physical therapyI understand that it is not covered but your employee told me it was and I would have never done it had I received correct informationI think the least you could do is acknowledge your part in this and pay halfI also see that payment is still pending on my counseling appointments and have been for over a weekI would feel more comfortable accepting your response once those have gone through
Thank you, ** ***
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve this issueMy team has reviewed your information and I am confident we have corrected the issueAmbetter from Coordinated Care is dedicated to protecting your personal health
information, so I am unable to go into specifics about the resolution hereHowever, we do show your issue was resolved on 1/27/Please call our customer service at 1-877-687-if you have any questionsWe appreciate your patronage and thank you for bringing these issues to our attention Respectfully, Dean S*** Director, Operations Broadway Suite Tacoma, WA
Dear Valued Member:I apologize for the frustration and inconvenience you have experienced in attempt to resolve this issueMy team has reviewed your information and I am confident we have corrected the issueAmbetter from Coordinated Care is dedicated to protecting your personal health
information, so I am unable to go into specifics about the resolution hereHowever, we do show your issue was resolved on 2/4/Please call our customer service at *** if you have any questions.We appreciate your patronage and thank you for bringing these issues to our attention
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issuesMy team has reviewed your information and I am confident we have corrected the issuesAmbetter from Coordinated Care is dedicated to protecting your personal health
information, so I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on fileShould you have further questions please contact our customer service department, they are available 8:am-5:pm PST at 1-877-687-We appreciate your patronage and thank you for bringing these issues to our attention Respectfully, Dean S*** Senior Director, Operations Broadway Suite Tacoma, WA
Dear Mr***: Again, I sincerely apologize for the frustration and inconvenience you have experiencedWe have resolved the issueCoordinated Care is dedicated to protecting your personal health information, so I am unable to go into specifics about the resolution hereWe are responding in writing with further resolution addressing your concerns at the address we have on fileWe appreciate your patronage Respectfully, Dean S*** Senior Director, Operations Broadway Suite Tacoma, WA
Complaint: ***I am rejecting this response because: You say this is "resolved" just because after putting a FIRE under you through the Revdex.com you decided that four months was long enough to NOT send me out the rewards card I had earned
I failed to mention that the card I was supposedly sent in March, that I never received, could have gained me quite a bit of rewards money As I have a wellness check up every year, a flu shot, and have belonged to a gym all my adult life In reality I should have more money coming that I never knew about because I didn't know about the rewards service that Ambetter had
You explained that you can't waive a months premium I'm not asking for that I said in my last message I would settle for a pre-paid visa card Any business can supply that to their customers
I would like someone higher up in the company to review my complaint so this can be resolved
In good faith Ambetter owes me this for making me wait so many months and gave me terrible customer service the entire time
AGAIN, had I not taken this to the Revdex.com I would still be waiting for my rewards card In my eyes, this wasn't "resolved", but you were forced to send me out my card
This will be resolved with you sending me out a pre-paid visa card with the equivalent of at least a months worth of what I have paid in premiums ($135.00)
Sincerely,*** ***
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve this issueMy team has reviewed your information and I am confident we have corrected the issueAmbetter from Coordinated Care is dedicated to protecting your personal health
information, so I am unable to go into specifics about the resolution hereHowever, we do show your issue was resolved on 2/17/and that a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on filePlease call our customer service at *** if you have any questionsWe appreciate your patronage and thank you for bringing these issues to our attention
Dear Valued Member:
I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issuesMy team has reviewed your information and I am confident we have corrected the issuesAmbetter from Coordinated Care is dedicated to protecting your personal health
information, so I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding the issues you reported will be sent directly to you at the address we have on file
We appreciate your patronage and thank you for bringing these issues to our attention
Respectfully,
Dean S***
Senior Director, Operations
Broadway
Suite
Tacoma, WA
Dear Valued Member, We appreciate you taking the time to inform of us your less than satisfactory experience in trying to locate a suitable location to fulfill your eye care needs (lenses and frames). We have identified four Optical Centers immediately available that are located
in your vicinity. We will be reaching out to you immediately to relay these locations and answer any questions you may have. We sincerely apologize for this inconvenience and look forward to speaking with you. Respectfully,Dean RS***Director of OperationsAmbetter from Coordinated Care
Dear Mr***:
I apologize for the delay and inconvenience you have experienced in attempt to settle this matterMy team has reviewed your files and I am confident we have corrected the issueAmbetter from Coordinated Care is dedicated to protecting your personal health information so
I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding cancellation of your enrollment was sent directly to you at the address we have on file.
Thank you for bringing this situation to our attention.
Respectfully,
Dean RS***
Director, Operations
Broadway
Suite
Tacoma, WA
Complaint: ***I am rejecting this response because: I need to know exactly how this will be resolved and see that it is resolvedI've been promised more than once that this will be taken care of and it hasn't beenSincerely,** ***
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issuesMy team has reviewed your information and I am confident we have corrected the issuesAmbetter from Coordinated Care is dedicated to protecting your personal health
*Senior Director, Operations Broadway Suite Tacoma, WA
information, so I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on fileWe appreciate your patronage and thank you for bringing these issues to our attention Respectfully, Dean S
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***The company is making things clear nowIt is unfortunate that it took this kind of action to get competent people to address my concern.Sincerely, *** ***
Revdex.com:
While it is unfortunate that I had to resort to the Revdex.com, the Office of the Insurance Commisioner, and file a claim with my bank to receive a satisfactory response from Ambetter, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, despite an obvious injusticeIf I were to steal money from someone and refuse to give it back without involvement from authorities I'd be sent to jail.
Sincerely,
*** ***
Dear Valued Member:
I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issuesMy team has reviewed your information and I am confident we have corrected the issuesAmbetter from Coordinated Care is dedicated to protecting your personal health
information, so I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on file
We appreciate your patronage and thank you for bringing these issues to our attention
Respectfully,
Dean S***
Senior Director, Operations
Broadway
Suite
Tacoma, WA
Dear Valued Member,I sincerely apologize for the confusion and frustration you have experienced in attempting to settle this claim issue. My team has been reviewing this incident and we are confident we have corrected the issue. We will be reprocessing the claim to adjudicate
*Director, Operations*** *** *** *** Tacoma, WA 98402***@coordinatedcarehealth.com | CoordinatedCareHealth.com
correctly.One of my team members will be contacting you next week after the claim has adjudicated to ensure you are properly informed of the situation and to answer any additional questions you may have.We appreciate your patronage and thank you for bringing this situation to our attention.Respectfully,Dean * S
Dear Mr***:
A comprehensive response was mailed to you at the address we have on fileAgain, I am not at liberty to speak about your case specifically on this public forumHowever I can tell you that it is not Ambetter’s policy to report account information to credit agencies
If our resolution meets with your satisfaction, we would appreciate you notifying the Revdex.com and closing your complaintThank you for your patience and your patronage
Respectfully,
Dean RS***
Director, Operations
Broadway
Suite
Tacoma, WA
Complaint: ***I am rejecting this response because:Sincerely,** ***
I read your letter and see that you are refusing to pay for the physical therapyI understand that it is not covered but your employee told me it was and I would have never done it had I received correct informationI think the least you could do is acknowledge your part in this and pay halfI also see that payment is still pending on my counseling appointments and have been for over a weekI would feel more comfortable accepting your response once those have gone through
Thank you, ** ***
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve this issueMy team has reviewed your information and I am confident we have corrected the issueAmbetter from Coordinated Care is dedicated to protecting your personal health
information, so I am unable to go into specifics about the resolution hereHowever, we do show your issue was resolved on 1/27/Please call our customer service at 1-877-687-if you have any questionsWe appreciate your patronage and thank you for bringing these issues to our attention Respectfully, Dean S*** Director, Operations Broadway Suite Tacoma, WA
Dear Valued Member:I apologize for the frustration and inconvenience you have experienced in attempt to resolve this issueMy team has reviewed your information and I am confident we have corrected the issueAmbetter from Coordinated Care is dedicated to protecting your personal health
information, so I am unable to go into specifics about the resolution hereHowever, we do show your issue was resolved on 2/4/Please call our customer service at *** if you have any questions.We appreciate your patronage and thank you for bringing these issues to our attention
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issuesMy team has reviewed your information and I am confident we have corrected the issuesAmbetter from Coordinated Care is dedicated to protecting your personal health
information, so I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on fileShould you have further questions please contact our customer service department, they are available 8:am-5:pm PST at 1-877-687-We appreciate your patronage and thank you for bringing these issues to our attention Respectfully, Dean S*** Senior Director, Operations Broadway Suite Tacoma, WA
Dear Mr***: Again, I sincerely apologize for the frustration and inconvenience you have experiencedWe have resolved the issueCoordinated Care is dedicated to protecting your personal health information, so I am unable to go into specifics about the resolution hereWe are responding in writing with further resolution addressing your concerns at the address we have on fileWe appreciate your patronage Respectfully, Dean S*** Senior Director, Operations Broadway Suite Tacoma, WA