worst dealership experience, trade in a car on the 5th of October with days payoff paid upfront at the closingwhen I called in to inquire about my new license platessales man want me to pay another for the payoff differencetalk to the manager and explain him the situationfinally got my platessketchy dealer ever*** ***
On August 27, I came in to Century Auto group to purchase a vehicleThe sales rep that assisted me was Garrick S***, though he refers to himself as GaryI purchased a Mercedes Benz C Class 4MaticThe entire process was gruelingGary assured me that he would take care of everything, and while I was in the office trying to establish a finance contract, he was "making sure" the vehicle was ready to go off the lot
Within a few days I received my registration and then had to get the car inspectedUpon inspection, they told me that I would have to replace tires and had an issue with the tire pressure monitering system, TPMSI was extremely shocked and disappointed, because the car was brand new and I had spent over $20,I immediately called Century auto group and requested to speak to GaryHe was not availableI made several calls and left several messages until someone finally called me back--days laterWhen I told Gary what happened, he responded
I purchased a used vehicle at Century Auto Group in Springfield, NJ The seller did not honor the listed online price and charged additional money, saying that I did not qualify for rebates that were not advertised online In addition, they steered me toward unfavorable financing and explained that they get a kickback from the lenders for doing so Perhaps most problematic, the vehicle had major engine problems that my mechanic said were covered up through tampering with the vehicle
Robert at Century Auto Group lied and told me that my loan was approved and to purchase the insurance for the car I seen and was going to getAfter selling the car he led me to believe was mine after driving two hours to get it, he advised me to call my insurance agent and give them the lien holders informationHe then proceeded to tell me the car was sold 6+ hours prior to me coming to NJ from PA
Moving forward, I called the insurance agent to cancel the insurance for the car I never purchasedThe insurance agent advised me that I need a letter of None Possession from the dealershipI have been calling the dealership since Monday 6/12/and everyday I have been getting a different story about Robert and his whereaboutsI've been told I was going to get a call back none receivedThen I was told he was not in and then he was sick and has not been in all week
The manager has done a horrible job at trying to resolve this situation for meIn fact, I was told that he ca
My wife and I were at your dealership todayWe were there to purchase a Xthat we saw on your websiteOur salesman was Eric, who was very nice and helpfulEric and I sat down to discuss price on the vehicle and came to an agreementDeal was madeHe ran my credit and my credit score was more than acceptableSo we were now the owners of a BMW XOr so I thoughtAfter half hour of waiting around for the car to be removed from the showroom so I could test drive it, I saw Eric and one of the managers walking towards the carI did not get the managers name but it was a white haired older gentlemanIt looked to me right away that there was a problemSo I walked over to them to ask if everything was alrightThe manager didn't even respond or look at meJust walked awayEric said something about the manager not being able to find the car listing online Then suddenly the manager and Eric came walking towards my wife and I with my debit card I had given Eric earlie
On 07/27/18, I called the business to see the availability on a Mercedes-Benz GLand was told the vehicle was sold and no longer available On On 07/31/18, I received a call at work from salesman David H*** that the vehicle was available and he did not know whom or why I was told the vehicle wasn't available H*** told me that people had inquired about the car and I needed to use my credit card and send $to hold the vehicle, which I did On 08/01/18, I drove from CT to NJ to purchase a vehicle from 21st Century Auto Group H*** told me the original price of the vehicle was $13,885, but that was just an Internet price H*** told me that my Dodge minivan could be used as a trade in for $to $1,dollars The Mercedes price jumped to over $18,and I would only get $for my trade in The deal was rushed and he sent me to the finance office The next thing I knew, the total for the vehicle was almost $25, I felt like I was completely take
I traded in a car at 21st century auto group and did not receive a odometer statement from my trade it I have called 21st century times for this and they have not/will not provide it
We had purchased a car from them in March and same time they gave us a service contract of years from *** *** for which they charged USD but as they had explained it will be just to usd for months and for years it will come around around usd, and even they told we can cancel it if we dont want anytime in future We took the service contract and when we got the papers in hand and when we saw it was USD for years and we were just shocked and so we went ahead the very next day to cancel it, but they said finance team concern person is not available and asked us to return after week and when we went again back for cancellation, the concern person *** refused to cancel and said it is under loan we took for car and she cannot refund it back though it is clearly written in document it can be cancelledLater we called *** *** who agreed to cancel it and they told we will get back full refund and asked to get in touch with 21st au
I purchased a *** ** *** from 21st Century Auto Group on Wednesday 2/17/and also purchased an extended car warrantyI shopped around the next day and found a better deal on a car warranty for a cheaper price and a longer term then the one I purchased from 21st century autoI read the contract for the warranty from *** *** and It said I can contact the issuing dealer within the first days and cancel and terminate the contractI either emailed, called or texted the finance guy in charge or the person who sold me the car starting Monday 2/22/and it's Wednesday 2/24/and all I been doing is getting the run aroundThey say I have to talk to this person and that person and they will call me back and say my guy said our warranty is better you should keep it because the warranty I'm trying to get I can't take my car to the *** dealership and in reality I can and he went on to say if you cancel you will have to pay a penalty I told him I don't care I want to c
I got great Mercedes Benz S weeks ago from this dealershipMy sales man was Nick and he is really know his jobThe best deal for meGreat car, great price, great stuffTHAN YOU NICK!
If I could give no stars I would! I found a car online for a very good price It was a lexus GS I emailed and called about the car on numerous occasions They car fax online was clean and the price was right I called and asked about the price and they told me that was the price I asked if the car fax was correct and no issues They said it was good to go I told them I was coming from Maryland and it was a hour drive I asked if they could hold the vehicle and they said no because it has high traffic and is a hot car I decided to take my chances and drive up there to get the car When I finally made it up there, they tried the old bait and switch! They said they could not sell me the one lexus because it has frame damage They told me they were aware of the damage but the girls in the front desk answering the phone did not They should not be giving information if they are not familiar! They then said they could sell me the same exact car, same color, same interior but it had 5,less miles for only $9,more
I told them I wanted the advertised price and the price I was told of $21, They said that included ALL their incentives which was military, recent graduate AND loyalty reward Since I didn't qualify for any of these that $21,would be $24k if it didn't have the frame damage This place uses deceitful tactics to bait customers In addition, they had been advertising a car with frame damage at a low price and then had the audacity to try and make it sound like I should have known that car would never sell for that low Well you should not be advertising that car at that price!!!! Someone needs to do something about their deceitful practices, their advertisement and their lack of disclosure online regarding issues with their cars I see they have some pending charges against them and I am curious to see how that pans out! DO NOT BUY FROM THIS COMPANY!
We went to buy Toyota Corolla S at 21st Century Auto GroupPrice advertised on the website was different than the dealer asked when we went to check the vehicleBut the sales guy convinced us to pay the higher price as the vehicle is in excellent state and they give full buy back guarantee if there are any issues with the vehicleWe saw some water and some sticky substance in the trunk when we checked the vehicleWe were told that that is happened while cleaning the carOverall the customer service was terribleWe dealt with rude sales manager and forced us to finance the vehicle even though we were ready to pay in cashWe noticed after coming home that the odometer reading is much higher than the one they mentioned on all the documents we signedWe went to *** *** *** *** for vehicle inspection where they found some issues with the brakes and tires which will cost around dollarsSo we contacted the dealer ship about those repairs needed and asked them if they
I went to 21st century auto group last week with my mother to look at vehicles and potentially purchase them Upon finally selecting a vehicle that I like and did not have any issues(I test drove suvs one of which had missing buttons and the center console fell out and the other had an issue with acceleration)we sat down to discuss priceThe price that is listed online is not the correct price that is listed on ***, *** also has no disclosures to the price listed but if you go to the dealership website in tiny tiny letters they insinuate that the price is subject to one "rebate" I would first like to say that the wording is tricky and confusing at best and when read at what it says indicates that there may be one rebate which would result in the price, regardless, in addition to these"rebates" which total they have an additional dollars in fees that they charge you for documentation, and insinuate that these numbers are not negotiableIn order to negotiate
Diego was AWESOME!!!! He listened to my requests and addressed all needs....he actually exceeded themThis was my first experience at a dealership in yearsNeedless to say I was overwhelmed but Diego made the experience painlessI went in to purchase a reasonably priced pre-owned vehicleI drove away feeling accomplishedIf you are in the market for a pre-owned or new vehicle stop by and ask for Diego at 21st century auto group
this people charged a extra cover for my car telling me that in days I can canceled the extra cover when I went in days the lie to me say they are unable to give me back the found for the extra cover!!!!!! please need your help he trow me out f the business and keep my hundred dollars
There is no true way to receive the advertised price
I went to purchase a vehicle and when I arrived I was told that the price advertised is after application of rebatesI asked about the rebates and realized I qualified for of the rebates after which I was told you cannot combine any of the rebates to a single purchase
I then asked a very specific question which was "If the price is after rebates, yet the most about of rebates I am allowed to apply is 1, How can I get the advertised price?" and I was LITERALLY told by the salesman "You can't, but we can negotiate a price with youWe advertise those prices to stay in competition with other dealers in the area."
Purchased a car and they never disclosed prior vehicle damage Apparently they have settled with the NDCA prior for bad sales practices http://www.nj.com/suburbannews/index.ssf/2014/10/used_luxury_car_dealer_settles....⇄
They are holding my plates on my car and will not give the to me without I gave a dollar down Payment and now they want more money even though the bank has approved the loan and I am making payments on the car
These people ran my mother’s credit fraugently timesThey dont care about anything other than making moneyStay away from themThey are fraud
worst dealership experience, trade in a car on the 5th of October with days payoff paid upfront at the closingwhen I called in to inquire about my new license platessales man want me to pay another for the payoff differencetalk to the manager and explain him the situationfinally got my platessketchy dealer ever*** ***
On August 27, I came in to Century Auto group to purchase a vehicleThe sales rep that assisted me was Garrick S***, though he refers to himself as GaryI purchased a Mercedes Benz C Class 4MaticThe entire process was gruelingGary assured me that he would take care of everything, and while I was in the office trying to establish a finance contract, he was "making sure" the vehicle was ready to go off the lot
Within a few days I received my registration and then had to get the car inspectedUpon inspection, they told me that I would have to replace tires and had an issue with the tire pressure monitering system, TPMSI was extremely shocked and disappointed, because the car was brand new and I had spent over $20,I immediately called Century auto group and requested to speak to GaryHe was not availableI made several calls and left several messages until someone finally called me back--days laterWhen I told Gary what happened, he responded
I purchased a used vehicle at Century Auto Group in Springfield, NJ The seller did not honor the listed online price and charged additional money, saying that I did not qualify for rebates that were not advertised online In addition, they steered me toward unfavorable financing and explained that they get a kickback from the lenders for doing so Perhaps most problematic, the vehicle had major engine problems that my mechanic said were covered up through tampering with the vehicle
Robert at Century Auto Group lied and told me that my loan was approved and to purchase the insurance for the car I seen and was going to getAfter selling the car he led me to believe was mine after driving two hours to get it, he advised me to call my insurance agent and give them the lien holders informationHe then proceeded to tell me the car was sold 6+ hours prior to me coming to NJ from PA
Moving forward, I called the insurance agent to cancel the insurance for the car I never purchasedThe insurance agent advised me that I need a letter of None Possession from the dealershipI have been calling the dealership since Monday 6/12/and everyday I have been getting a different story about Robert and his whereaboutsI've been told I was going to get a call back none receivedThen I was told he was not in and then he was sick and has not been in all week
The manager has done a horrible job at trying to resolve this situation for meIn fact, I was told that he ca
My wife and I were at your dealership todayWe were there to purchase a Xthat we saw on your websiteOur salesman was Eric, who was very nice and helpfulEric and I sat down to discuss price on the vehicle and came to an agreementDeal was madeHe ran my credit and my credit score was more than acceptableSo we were now the owners of a BMW XOr so I thoughtAfter half hour of waiting around for the car to be removed from the showroom so I could test drive it, I saw Eric and one of the managers walking towards the carI did not get the managers name but it was a white haired older gentlemanIt looked to me right away that there was a problemSo I walked over to them to ask if everything was alrightThe manager didn't even respond or look at meJust walked awayEric said something about the manager not being able to find the car listing online Then suddenly the manager and Eric came walking towards my wife and I with my debit card I had given Eric earlie
On 07/27/18, I called the business to see the availability on a Mercedes-Benz GLand was told the vehicle was sold and no longer available On On 07/31/18, I received a call at work from salesman David H*** that the vehicle was available and he did not know whom or why I was told the vehicle wasn't available H*** told me that people had inquired about the car and I needed to use my credit card and send $to hold the vehicle, which I did On 08/01/18, I drove from CT to NJ to purchase a vehicle from 21st Century Auto Group H*** told me the original price of the vehicle was $13,885, but that was just an Internet price H*** told me that my Dodge minivan could be used as a trade in for $to $1,dollars The Mercedes price jumped to over $18,and I would only get $for my trade in The deal was rushed and he sent me to the finance office The next thing I knew, the total for the vehicle was almost $25, I felt like I was completely take
I traded in a car at 21st century auto group and did not receive a odometer statement from my trade it I have called 21st century times for this and they have not/will not provide it
We had purchased a car from them in March and same time they gave us a service contract of years from *** *** for which they charged USD but as they had explained it will be just to usd for months and for years it will come around around usd, and even they told we can cancel it if we dont want anytime in future We took the service contract and when we got the papers in hand and when we saw it was USD for years and we were just shocked and so we went ahead the very next day to cancel it, but they said finance team concern person is not available and asked us to return after week and when we went again back for cancellation, the concern person *** refused to cancel and said it is under loan we took for car and she cannot refund it back though it is clearly written in document it can be cancelledLater we called *** *** who agreed to cancel it and they told we will get back full refund and asked to get in touch with 21st au
I purchased a *** ** *** from 21st Century Auto Group on Wednesday 2/17/and also purchased an extended car warrantyI shopped around the next day and found a better deal on a car warranty for a cheaper price and a longer term then the one I purchased from 21st century autoI read the contract for the warranty from *** *** and It said I can contact the issuing dealer within the first days and cancel and terminate the contractI either emailed, called or texted the finance guy in charge or the person who sold me the car starting Monday 2/22/and it's Wednesday 2/24/and all I been doing is getting the run aroundThey say I have to talk to this person and that person and they will call me back and say my guy said our warranty is better you should keep it because the warranty I'm trying to get I can't take my car to the *** dealership and in reality I can and he went on to say if you cancel you will have to pay a penalty I told him I don't care I want to c
I got great Mercedes Benz S weeks ago from this dealershipMy sales man was Nick and he is really know his jobThe best deal for meGreat car, great price, great stuffTHAN YOU NICK!
If I could give no stars I would! I found a car online for a very good price It was a lexus GS I emailed and called about the car on numerous occasions They car fax online was clean and the price was right I called and asked about the price and they told me that was the price I asked if the car fax was correct and no issues They said it was good to go I told them I was coming from Maryland and it was a hour drive I asked if they could hold the vehicle and they said no because it has high traffic and is a hot car I decided to take my chances and drive up there to get the car When I finally made it up there, they tried the old bait and switch! They said they could not sell me the one lexus because it has frame damage They told me they were aware of the damage but the girls in the front desk answering the phone did not They should not be giving information if they are not familiar! They then said they could sell me the same exact car, same color, same interior but it had 5,less miles for only $9,more
I told them I wanted the advertised price and the price I was told of $21, They said that included ALL their incentives which was military, recent graduate AND loyalty reward Since I didn't qualify for any of these that $21,would be $24k if it didn't have the frame damage This place uses deceitful tactics to bait customers In addition, they had been advertising a car with frame damage at a low price and then had the audacity to try and make it sound like I should have known that car would never sell for that low Well you should not be advertising that car at that price!!!! Someone needs to do something about their deceitful practices, their advertisement and their lack of disclosure online regarding issues with their cars I see they have some pending charges against them and I am curious to see how that pans out! DO NOT BUY FROM THIS COMPANY!
We went to buy Toyota Corolla S at 21st Century Auto GroupPrice advertised on the website was different than the dealer asked when we went to check the vehicleBut the sales guy convinced us to pay the higher price as the vehicle is in excellent state and they give full buy back guarantee if there are any issues with the vehicleWe saw some water and some sticky substance in the trunk when we checked the vehicleWe were told that that is happened while cleaning the carOverall the customer service was terribleWe dealt with rude sales manager and forced us to finance the vehicle even though we were ready to pay in cashWe noticed after coming home that the odometer reading is much higher than the one they mentioned on all the documents we signedWe went to *** *** *** *** for vehicle inspection where they found some issues with the brakes and tires which will cost around dollarsSo we contacted the dealer ship about those repairs needed and asked them if they
Fix all repairs to the frame
I went to 21st century auto group last week with my mother to look at vehicles and potentially purchase them Upon finally selecting a vehicle that I like and did not have any issues(I test drove suvs one of which had missing buttons and the center console fell out and the other had an issue with acceleration)we sat down to discuss priceThe price that is listed online is not the correct price that is listed on ***, *** also has no disclosures to the price listed but if you go to the dealership website in tiny tiny letters they insinuate that the price is subject to one "rebate" I would first like to say that the wording is tricky and confusing at best and when read at what it says indicates that there may be one rebate which would result in the price, regardless, in addition to these"rebates" which total they have an additional dollars in fees that they charge you for documentation, and insinuate that these numbers are not negotiableIn order to negotiate
Diego was AWESOME!!!! He listened to my requests and addressed all needs....he actually exceeded themThis was my first experience at a dealership in yearsNeedless to say I was overwhelmed but Diego made the experience painlessI went in to purchase a reasonably priced pre-owned vehicleI drove away feeling accomplishedIf you are in the market for a pre-owned or new vehicle stop by and ask for Diego at 21st century auto group
this people charged a extra cover for my car telling me that in days I can canceled the extra cover when I went in days the lie to me say they are unable to give me back the found for the extra cover!!!!!! please need your help he trow me out f the business and keep my hundred dollars
There is no true way to receive the advertised price
I went to purchase a vehicle and when I arrived I was told that the price advertised is after application of rebatesI asked about the rebates and realized I qualified for of the rebates after which I was told you cannot combine any of the rebates to a single purchase
I then asked a very specific question which was "If the price is after rebates, yet the most about of rebates I am allowed to apply is 1, How can I get the advertised price?" and I was LITERALLY told by the salesman "You can't, but we can negotiate a price with youWe advertise those prices to stay in competition with other dealers in the area."
Purchased a car and they never disclosed prior vehicle damage Apparently they have settled with the NDCA prior for bad sales practices
http://www.nj.com/suburbannews/index.ssf/2014/10/used_luxury_car_dealer_settles....⇄
They are holding my plates on my car and will not give the to me without I gave a dollar down Payment and now they want more money even though the bank has approved the loan and I am making payments on the car