Quonset Point Truck & Trailer, Inc.

Ms***, As we discussed when you called us on August 26/16, our records do show that a residential lease was created on March 2/and the email address used to establish the account matches your email addressThe lease itself does contain your name and address informationThere was no
cancellation on file until you called us on August 26/We cancelled the account and at that time, issued the maximum number of courtesy refunds possible (March to August $198.00)No further refunds will be issuedWe also had an eviction notice prepared in in the same account which also has your name appearing as the landlordYou may want to check to see if anyone else has access to your credit card such as a spouse or other family member or friendRegards,*** ***Manager, Customer SupportLawDepot.com

Initial Business Response /* (1000, 5, 2016/04/29) */
Thank you for your feedbackI apologize if you feel we have not provided enough information regarding our day trial offer
To clarify, our trial offer is free for a one week periodDuring that time, you can create, download and print as
many documents as you needYou can cancel at any time and there is no obligationYou simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day windowYou also receive an email recapping the offer details and the date and time to cancel by appear in the email
You do enter your credit card information for uninterrupted access to your documentsThere are no charges to the card if the trial offer is cancelled within the seven day trial period
Please let me know if I can be of further assistanceI appreciate your feedback and we'll continue to work on our web site to improve all areas of service
Initial Consumer Rebuttal /* (3000, 7, 2016/05/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You advertise this service for freeI should not have to take additional responsibility to cancel a credit card # within a time frame*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***

Initial Business Response /* (1000, 5, 2016/02/24) */
Thank you for your inquiry
Your account is cancelled and there are no charges at allYou started the day free trial on February 23/and cancelled it the same day
You may have misunderstood the email response that our agent sent to
your inquiry yesterdayAs she stated, there are no charges
Initial Consumer Rebuttal /* (2000, 6, 2016/02/24) */
Sirs; I received an email from the company stating that there would be no chargeI am satisfied if this is the caseThank you,
***

Hello ***, I pulled up your account under the email address of *** and show that this
account was set up on Dec 14/and charged on Dec 22/which you might not
see on your statement for a couple day later. We then refunded your
charge on Dec 26/and this
credit may not show up for to business days
Under this account I am not showing any charges on Jan
3/18. Please check with your bank and make sure that charge on Jan 3/
was not supposed to be posted as a credit If there is still an
error please contact me at the number below so that we can find out were the
charge is coming from and get this corrected immediately
Please do not hesitate to contact me directly if you have
any further questions or concernsI have tried to contact you by phone a few
times today but your mailbox is full
Regards,
*** *** * *** *** ***
*** *** ** *** *** ***

Initial Business Response /* (1000, 10, 2016/03/30) */
***s, thank you for your commentsYou had originally selected the day free trial on August 14/and prior to checking out, we advise you of the day free trial and the need to cancel within days or the account converts to the $
monthly charge until cancelledWe sent an email recapping the offer and the cancellation date and time to cancel by appears in bold font in that emailWe also sent an email on August 22/advising you your membership had startedEach email contains contact information so you can call us or go online to cancel if neededYour receipt also summarized the offer details and the date and time to cancel by also appears on the receipt.You also have online access or a monthly bank statement reflecting charges
You contacted us on March 24/and at that time, our agent cancelled the account and issued a courtesy refundI was able to refund one additional charge this morningNo other refunds are possible due to the age of the chargesIf you had cancelled as per the terms of the offer you selected, there would have been no further chargesPlease contact me directly at*** extension *** so we can discuss this further

***, I am sorry that our agent did not take sufficient time to attain more details.Feel free to contact me at *** or call me at *** extension ***
Our records showed you had the day free trial on April 30th and the account was to be cancelled by May 8/to
avoid any chargesThe account was still active when you called on June 9/16,our agent cancelled the account at the time of your call and the $PayPal refund was processed shortly after that
When you say you see the cancellation on your screen, are you seeing that in your My Account page on our website, a previous email we sent or are you seeing a Cancel profile in PayPal? If you have the cancellation screen from our system, I would like a copy of that so I can trace the activity in your accountIf you cancelled the profile in PayPal, you still have to cancel with the vendor as you probably already know
Once again, my apologies and you can rest assured your PayPal refund has already been processed and there will be no further charges

Initial Business Response /* (1000, 5, 2016/01/04) */
When you called us on December 23/15, we advised you there was no cancellation on file by phone, chat or emailAs a courtesy, the November 30th charge was refunded on December 23/I have checked our date base and there has been no
cancellation for this accountWhen you cancel online, you receive an immediate confirmation on the screen that the account is cancelled AND you also receive an email within moments confirming your cancellationWe are not attempting to scam you in any way

Initial Business Response /* (1000, 5, 2016/02/10) */
Thank you for your commentsFor the email address you provided, our records show that you selected a one time Basic license for $when you created your Living TrustThis is indeed a one time charge only and there is no subscription or
membership at allThere is nothing to cancel as you do not have a membershipThe email that we sent you minutes after your purchase confirms your Basic purchase and does not mention anything about a membership or subscriptionYou have access to Living Trust documents until February 18/which was also stated in the emailIf you used a different email address to create an account, please let me know so I can check that for youA name and and last digit credit card search has matched to just the one account with the Basic license
When you select a license, you can choose from different options; 1) Basic 2) one year or 3) day free trial offerEach license is explained and summarized on the credit card and receipt pageWe also send you an email minutes after you make a selection recapping the details of the offer
Once again, with the details you have provided, there is no membership or ongoing billing
Initial Consumer Rebuttal /* (2000, 7, 2016/02/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accepted because they listed it with youPrior to this everything they said was true but after I did everything they mentioned above they started sending me e-mails saying I had a membership which they have not and do not acknowledge after what they wrote aboveIt was their messages saying I had a membership and showing the membership fees which I never ordered or accepted in the beginningThat is the problem that I could not resolve with them until your intervention for which I thank you as always..***

Initial Business Response /* (1000, 5, 2016/01/29) */
Our records show that you had selected the day free trial subscription offer on August 9/and there was no cancellation by phone, chat, ticket or email until Jan 28/I happened to be on the floor when your call came in and I heard the
agent speaking with you*** providing the facts as she saw them on your fileWhen you cancel, you receive an immediate confirmation on the screen and we send you a confirmation email within minutesYou told our agent you had something that proved your cancellation in your records and you were going to check thatWe sent you an email moments after you selected the day free trial and the date and time to cancel by appears in the email in bolded fontWe also sent you an email on August 17th when billing commencedThe need to cancel the offer appears on the license selection page, the credit card page and on your receipt
As a courtesy, I have refunded the December and January chargesIf you have proof of cancellation, please forward it for further refundingOtherwise, you are responsible for the remaining charges
Terms of Use:
AFree Trial Refund Policy
The terms and conditions of the offer will govern any free trialsNo refunds will be available for free trials properly converted to paid services
BAnnual License and Renewals
All sales are final unless you notify us before your renewal date that you want to cancelAnnual licenses are subject to a refund within days of initial purchaseAll sales of one time purchases are final
Kathie K***
Manager, Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not have proof that I called in unless you actually did your job when I called in August, which you did not obviously because my trial membership was not cancelled as the phone rep promised it had beenNothing was sent to me as proof eitherI did my part and I called it inI did not use your services after I cancelled them so while I appreciate your refunds for Decand JanI also require ALL other charges be refunded as well
***
Refund my money please

Initial Business Response /* (1000, 5, 2016/03/15) */
As we discussed by telephone, you had actually selected the day free trial subscription offer on November 13/and did not cancel the account until you called on March 4/You did not select the one time Basic offer which was also presented
to you on the license selection pageAt that time of your call, our agent cancelled the account and offered the refund for the most recent charge of February 20/Since then, you have been refunded the December 20th and January 20th charges on March 7th
Initial Consumer Rebuttal /* (2000, 7, 2016/03/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied that money has been refunded, upset it had to come to this

Hello Shelly, I see that you have contacted us times to address this issue. All three times you refused to give us the information that we needed to find the charge. We will not be able to refund your overdraft fee but we can take a look at refunding the charge that you received
from us. Please give me a call directly at 1-866-608-ext 337. ***
*
*** ***

Initial Business Response /* (1000, 5, 2015/09/01) */
Thank you for your feedbackWhen you search for a document, we present the document question template immediately for you to complete
At the end of that process, you are presented with three license options in order to print your document
The three license choices are: 1) yearly, the offer says Year Pro License, $per month prepaid for one year 2) Basic which gives you two week access to the one document type for a one time costOur documents range in price from $to $After two weeks, access automatically expires and 3) One week free trial which allows you to prepare, edit and print as many different documents as you needIf you cancel within one week, there are no chargesTo cancel, you can type the word "Cancel" in the search box and you'll see the link to the cancellation page or you can call us during regular business hours to cancel for you
These options are presented to you so you can select what best suits your needsIf you have further questions, please do not hesitate to speak to our agents at X-XXX-XXX-XXXXOur marketing department is copied on all Revdex.com marketing comments

Initial Business Response /* (1000, 5, 2016/04/25) */
Thank you for your inquiryYou actually selected a day free trial subscription offer on February 22/and there is no cancellation on file until April 2/The offer you selected does state it is a day free trial which, if not cancelled,
does convert to the monthly subscription until cancelledThe credit card page and receipt page which follow the license selection page also recaps the same information
On February 29/16, we sent you an email recapping the terms of the offer with the date and time to cancel by in bold fontWe also sent you an email on March 1/advising you that your subscription had started
Since there is no cancellation on file until April 2/16, there is no refund forthcomingThe account is cancelled and there will be no further charges

Initial Business Response /* (1000, 5, 2015/06/16) */
Good day ***,
You had selected the day free trial subscription offer on May 23/Unfortunately, you did not cancel the account as per the terms of the offer you selected until June 15/When you contacted our agent, she cancelled the
account for you and provided a courtesy refund for the May and April $chargesOur posted refund policy states we will refund if you are not satisfied within days of purchase and your other charges exceed this time frame
We do not monitor usage in the accountThe subscription allows access to documents at any time if neededWhen you selected the day free trial, the offer screen explains that there will be a $monthly charge if not cancelled and that information is stated again on the credit card page before you complete any license selectionAs soon as you complete a license selection and click the Start Subscription button, you are immediately taken to the receipt page where the cancellation steps and date and time to cancel by appear right on the receiptThere is a large, green print button on the receipt page so you can print and review the terms of the offer you selected with reminder date to cancelWithin moments, we email you with a confirmation of your license details and the date and time to cancel by are bolded on that emailOn the first day of billing, we also send you an emailYour bank statement would also display the monthly charges with the LawDepot descriptor
Since we had no previous cancellation and you clicked on a subscription offer with terms displayed, no further refund is forthcomingWe have refunded the maximum two month courtesy refund
Regards,
*** ***
LawDepot.com
Manager, Customer Support
X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/06/16) */
***,
Thank you for your feedbackI apologize if you feel we have not provided enough information regarding our day trial offer
To clarify, our trial offer is free for a one week periodDuring that time, you can create, download
and print as many documents as you needYou can cancel at any time and there is no obligationYou can cancel within hours or the same day.You simply need to cancel the subscription by clicking the Cancel button in My Account/Subscription tab or access live chat or phone and we'll cancel it for you within the seven day windowYou also receive an email recapping the offer details and the date and time to cancel by appear in the email as well as on the receipt
Customers can also select a one time Basic license which provides two week access to one document type and that option self expires after two weeksDocument pricing ranges from $to $The yearly option is also available for those who require month access
We do have you enter your credit card information for uninterrupted access to your documentsThere are no charges to the card if the trial offer is cancelled within the seven day trial period.There is no pre-authorization to the credit card
Please let me know if I can be of further assistanceI appreciate your feedback and we'll continue to work on our web site to improve all areas of service
***
Manager,Customer Support
LawDepot.com
X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/07/02) */
Thank you for the information
You selected the day free trial on June 25/and it was cancelled on June 30/You did not complete the creation of a password ** in order to sign into your account, you enter your email address and click
the link that says "Don't Know My Password?" We will send you an email with the link and then you could have created a valid passwordThis would allow you to sign into your account and retrieve documents, edit or cancel as neededYou can also call us to cancel for you during office hoursOur phone number appears on the top of each web page
As I mentioned, your account is cancelled and there were no chargesIf you need further assistance, please call us Monday to Friday, 8am to 7pm ET at X-XXX-XXX-XXXX
Regards,
*** ***
Manager, Customer Support
LawDepot.com

Initial Business Response /* (1000, 5, 2016/01/06) */
Thank you for your commentsYou had originally selected the day free trial offer on November 18th and did not cancel until January 5/As per the terms of the offer you selected, the billing would start if not cancelled within daysWe
actually waited weeks before billing on December 5/As a courtesy, we will refund this chargePlease note that the refund does take 3-business days to fully processWe will review the call with the agent for any possible coaching opportunities

Good day, Thank you for your commentsYou had selected the day free trial offer on September 30/and there was no cancellation by telephone, chat, ticket or email until you called our office on January 9/At that time, our agent did cancel the account and refunded all chargesThe
refunds will take 3-business days to fully process

Complaint: ***
I am rejecting this response because: irrelevant to what has happened in is not a concern in this matterYou are claiming I made a contract in March of 2015, but there is no activity since and this revolving account happened without my knowledge I had not statements given to me over last months, but continued to bill my account My family and friends using my card is an absurd accusation by this company as they are the ones at fault I want my refund dated back to march of and will not consider this complaint resolved until done
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/03/22) */
Thank you for your inquiry
Your day free trial ended on March 17/and you cancelled your account one day late on March 18/The account is now cancelled and I have refunded the $chargePlease note the refund does take 3-
business days to settle with ***
We answer well over 90% of our daily calls within minutes so perhaps you called after hoursWe are open Monday to Friday, 8am to 7pm ET