Quonset Point Truck & Trailer, Inc.

Hello ***, Our form templates and software are drafted and revised by our in-house legal departmentPlease note that the documents are generated based on the answers you enterEnsure you accurately complete all the necessary fieldsOnce completed, it is a legal documentThe
answers you select and how you edit the document can potentially affect whether the form is legally enforceable and valid. If you are unsure how to complete the answers or edit the document to fit your fact situation, you should consider contacting a local attorney in your jurisdiction to assist youCustomers are responsible for special requirements in their jurisdictionYou are still responsible to file or register your documents with the correct facilities should it be requiredI will pass on your concerns to our Legal DepartmentYour refund of $has been approved and will be processed to your credit card within business days This is the amount that you paid for all documents back in Feb/Regards, Cynthia Customer Support

Initial Business Response /* (1000, 5, 2016/02/03) */
Our records show you did create the Power of Attorney document and at that time, you selected the day free trial subscription offer on Sept 10/There was no cancellation on file by telephone call, chat, email or ticket until you contacted
us on January 15/At that time our agent explained the details of your account and offered a courtesy refund for the January chargeYou refused the refund as you wanted the entire amount returned to youDuring that conversation, you did acknowledge that you did not cancel the day trial offerThe offer is not based on usage so you may create one document or hundreds, we do not monitor the number of times you access your account or documentsThe subscription provides access at any time if you need to prepare documents
On the license selection page, we have three license choices: the day free trial subscription offer, one time Basic offer and the yearly offerYou chose the day free trial subscription offer and the terms of the offer are on that page for you to reviewOn the next page, the information regarding cancellation appears again and on the next page which is your receipt, we again repeat the same information regarding cancellationWithin minutes of selecting that offer, we also sent you and email outlining the terms of the offer and the date and time to cancel by appear in bolded fontWe also sent you an email on September 18/when billing commenced
I have issued two courtesy refunds for you in the amount of $eachThe refunds do take 3-business days to fully processWithout proof of cancellation, no further refunds would be forthcomingThe number that you said was on your credit card statement should be ***, not the number you have listedI will have our finance team check that
Initial Consumer Rebuttal /* (3000, 7, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Justice is not yet fully served, so Law Depot's response is, regretfully unacceptable to meYou'd recall that Law Depot debited my credit card for five months continuously, and have managed to refund only two months
Unless, Law Depot is able to clearly demonstrate that I visited their website more than once, and used/benefited from their service, I don't understand under what premise they feel entitled to my money
In my well considered view, Law Depot have no moral right to hold unto three months worth of deduction from my credit card after I visited their website JUST ONCE and didn't find their service useful

Initial Business Response /* (1000, 5, 2015/09/25) */
Our records show that you selected the 7 day free trial on August 12/15 and cancelled on August 24th. Your 7 day free trial ended on August 19th resulting in the $33.00 charge which was indicated on the offer you selected, credit card page,...

receipt and email we sent moments after you selected the7 day free trial.
As a courtesy, I have refunded the $33.00 charge. Please note the refund will take 3-5 business days to process.

Initial Business Response /* (1000, 5, 2015/09/03) */
Thank you for your feedback [redacted].
I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and...

print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by typing cancel in the search window, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.You will also receive an email on the first day of billing should that occur to remind of the need to cancel.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges or pre-authorization to the card if the trial offer is cancelled within the seven day trial period.
I have issued a 2 week courtesy license for you for Service Agreement documents. You can edit and print as many Service Agreements as you need until September 17/15.
Please let me know if I can be of further assistance. Marketing is aware of your comments.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If it's a free trial then entering a credit card should not be an issue.[redacted]

Initial Business Response /* (1000, 5, 2015/10/08) */
Thank you for your comments.
Our records show that you had selected the 7 day free trial subscription offer on July 1/15 when you completed the quitclaim deed. At the time of selecting that offer, it does state that the account will be be...

billed $33/month if the account is not cancelled within 7 days. The credit card page also provides the same information as well as the receipt on the next page. We sent you an email moments after you selected the trial offer on July 1/15 and that email does state in bold lettering that the account needs to be cancelled within the 7 days and the date and time to cancel by appear in that sentence. We also sent you an email on July 10th letting you know you had a subscription. These emails are archived in your account under Help/Email Us.
There was no cancellation on file until October 7th. As a courtesy, I have refunded the September 9th charge. The refund does take 3-5 business days to process back to the credit card.
If you have further questions, please contact our customer support team at 1-855-231-8424, Monday to Friday, 8am to 7pm ET.

Initial Business Response /* (1000, 5, 2016/04/07) */
Thank you for your feedback. As our customer support representative mentioned on April 5th, a 7 day free trial subscription offer was selected on September 26/15 and a residential lease was prepared. At the time that offer was selected, we do...

clearly indicate the need to cancel within 7 days or the subscription commences. The credit card and receipt page which follow also explain the same details. Moments after the license option was selected, we sent an email to the email address that was entered to establish the account and that email does again state the need to cancel with the date and time to cancel by in bold font. We also sent an email on the first day of billing which was October 4/15. Your monthly or online bank statements also lists the charge.
You contacted us on April 5th and at that time, our agent cancelled the account and issued two courtesy refunds in the amount of $33.00 each. The refunds do take 3-5 business days to fully process. It is unfortunate that your ex used your card but your card agreement does outline the need for you to protect your card from others.
At this time, there is no further refund forthcoming without proof of cancellation.

Thank you for your comments [redacted].
Our office locations are listed under Help>Help Center then click on View Mailing Addresses. We service US, Canada, UK and Australia. Documents are prepared by attorneys and are specific to the various countries and jurisdictions.
Some financial...

institutions or credit cards may have a foreign fee so that is determined by the type of account you may have. Customers may or may not be assessed that fee. Payment processing is cleared through Canada.
If you are interested in maintaining an account with us, and I hope you will, I would suggest you convert to the yearly plan for only $95.88. If you convert, I can refund the March to May charges for $33.00 each but we'll have to do that quickly before the refund window expires for March. To upgrade log into your account, hover on your email address and click My Account. On the My Account page, click the Subscription tab. You will see the green upgrade button. If you do choose to upgrade, please call me at [redacted] extension [redacted] so I can complete the refunds for you. Feel free to call me if you have other questions or concerns.

Hello [redacted],I am sorry to hear that you had so many problems cancelling your account.  Our chat and phone lines are open Mon-Fri 8am - 7pm ET.I have found your account and cancelled it for you today.  I am showing you started your account on Oct 18/17 and that your 7 day free trial does...

not end until Oct 25/17.I am not showing that we have charged you.  If you are seeing a charge please contact me directly at 1 866.[redacted] Regards,Cynthia S[redacted] Customer Service Manager

Initial Business Response /* (1000, 5, 2015/12/15) */
It appears you were in touch with our customer support representative yesterday, December 14th. At that time, the account was cancelled and refunded. The refund does take 3-5 business days to settle back to the card on file. You had selected the...

7 day free trial subscription offer and were one day late cancelling the account which resulted in the billing for $33.00. As already mentioned, that was refunded yesterday.

Initial Business Response /* (1000, 13, 2015/07/28) */
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as...

many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.Your receipt also provides the same information and we do also send an email should billing begin to remind you of the subscription.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period. If you do not have a credit card, [redacted] is also an option. In order to select a license to print your document, you do need to have either a credit/debit card or [redacted].
Our website may not be for everyone and we apologize if you are not able to complete your transaction. You do not have an active account so your information is not saved on our server. Your browser may temporarily retain information until you log off your computer or clear your browser history.
Thank you for your comments. Our customer support team is available Monday to Friday, 8am to 7pm ET.

Initial Business Response /* (1000, 5, 2015/11/27) */
Contact Name and Title: [redacted], Manager
Contact Phone: [redacted]
Contact Email: [redacted]
Thank you for your comments. Our records show you have made two phone calls to our office only. The first agent offered...

the $33.00 courtesy refund for the current month and cancelled your subscription, the 2nd agent you spoke with on the same day explained the offer you selected and offered the 2nd courtesy refund. There is no call with an agent regarding refunding the entire amount as this is not possible due to the age of the charges.
When you created your bill of sale, you selected the 7 day free trial subscription offer. That offer does state the need to cancel within 7 days or the account converts to the monthly subscription plan of $33.00 per month until cancelled. When you are on the credit card page, we repeat the offer details. On the next page, you see your printable receipt which also has the terms on the bottom of the receipt. We also sent an email moments after you selected the 7 day free trial subscription offer which has a bolded paragraph stating the need to cancel and the date and exact time to cancel by appear in the email.
We also sent you an email when billing commenced.
We have no cancellation on file until you called on November 24/15. At that point, your account was cancelled and between the two agents you spoke with, the maximum 2 month refund has been issued. The refunds do take 3-5 business days to fully process.

The company stated I called 3 times which is correct.  Each time they asked for my credit card information and I would not provide it and that is correct.  They just don't get the fact that I don't have ANYTHING to do with this company and therefore had no need to hand over my private information.  So, there won't be a need to call that company again.