Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The business has not identified the root cause of the problem They have stated I accepted the warranty What they have not stated is they are using unfair and manipulative trade practices to force consumers into products they do not want I was NEVER given the option of purchasing this $option before purchasing the vehicle During the vehicle paperwork signing I wanted this removed and the dealership representative stated they could not remove the $option that I did not request I am still seeking a full $return of funds paid Regards, [redacted]
[redacted] ***, Service Director, Jeff Wyler Fairfield, provided the information below *I have spoken with [redacted] in depth on how a vehicle is totaledHis vehicle was ready for three weeks and delayed pick up because he was out of the countryI have apologized for the amount of time his repair took and the lack of follow upCommunication was not as it should have been MrNewton’s primary issues are the insurance company did not total his vehicle and still believes we had something to do with that? [redacted] was provided a Cadillac loaner vehicle for the entire length of time that his vehicle was in for repairsThis was provided to him at no charge, as his policy did not provide for alternate transportation Sincerely, [redacted] Jeff Wyler Automotive Family
I purchased a 20*Kia Optima SX-T on April 5, 20*After test driving the vehicle we began to settle on a priceI found some less expensive vehicles of the same model in the area and asked why the price differenceI was told it was because of the clean CARFAX report that showed no damageThe sales person pulled up the VIN on CARFAX of the comparable vehicle to show there had been previous damage and also pulled the carfax for the vehicle I was interested in to show that there was no previous damage which explained the price differenceWe eventually settled on a price and I went outside to wait for the paperwork to be drawn upWhile outside, I noticed that the rocker panel had damage and called over the sales managerHe had another employee come over to check out the damage and they both said it could be repaired no problemI then noticed that the front bumper had a "split" type flaw directly in front of the passenger wheel and the sales manager also said that issue would be fixed as wellI was called in to work on the finance paperwork and included was a notice that Jeff Wyler would fix the damagesThe paperwork was finalized and I leftWithin a few days, I was back at the dealership because of other issues that needed to be fixed (seat warmer not working, brakes squeaking, window seal, and the car pulling to the right.) The seat warmer and window seal were fixed but I was told it was "crowning of the road" causing the car to pull to the rightOn August 2, I again returned to the dealer to have the alignment repaired as the car is still pulling to the right and at the beginning of July I noticed that there was part of the undercarriage falling into the passenger side front wheel wellThis time, it was diagnosed as a broken control armAfter considering the totality of the situation, I feel that the vehicle was wrecked, or at least required repair, prior to the sale and the presentation of the CARFAX was, in fact, misleadingJeff Wyler Kia was also aware of the damage and, in lieu of fixing the vehicle before sale, chose to present the vehicle as having a "clean CARFAX" and divert the loss in value to me and misrepresenting the collateral to GM FinancalIn fact, Jeff Wyler Kia has yet to schedule any repairs to the damage of the rocker panel or fender even after repeated calls to the businessThe vehicle, if ever repaired by the dealership, will no doubt show that it had damage and immediately lose valueThe damage and consequence of repairing the same should have been disclosed by the dealership during the sales process.ADDITIONAL DESIRE RESOLUTIONRefund - I would like a refund in the amount of the difference in price that I paid for the vehicle and what the true value is after the repairs are madeIf I remember correctly, the difference was around $3,In the alternative, they can buy the vehicle from me at the original sales price, including tax and titleSimply fixing the vehicle will not recover the loss in value to the vehicle after the repair is reported to CARFAX
Below is information provided by [redacted] ***, Jeff Wyler Fairfield Jeff Wyler Fairfield did send two of the remaining to KMFm Kia Motor Financing, totaling $ KMF applied the payments to the wrong account and they should have this corrected by 06/*4/20*according to customer serviceCustomer service stated that the customer is aware of this We do owe one additional payment in the amount of $4*This payment will be sent to KMF on 06/*4/20*No other payments, fees, or charges are due from us Finally, we will contact the customer today to schedule the rocker panel and fender repair Sincerely, [redacted] Jeff Wyler Automotive Family
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below ust so I understand your response correctly, you are saying it is standard practice at Nissan service to glue broken parts instead of replacing them?The connector connects to the part that was replacedThe “connector” has to be taken off the existing part and then attached to the new part.My vehicle stalled in our garage a few days after the first repair Your service center provided a tow-truck to pick up or vehicleAfter several days of “observation,” one of the service desk personnel told us about the broken connector that was glued together He then said if it were to come untacked we would then need to look at replacing its wire harness because you can’t replace the connector without replacing the entire harness He then proceeded to quote us a price of dollars Again, this piece was not broken, loose, or unattached prior to bringing my vehicle to Jeff Wyler.Furthermore, my wife spoke with the service general manager, Mr [redacted] and he agreed that we should not be responsible for replacing the broken connectorHe said that he would locate a replacement part “used” part at a salvage center My wife said he was very friendly over the phone and really sounded as if he wanted to help us He informed for her to bring the vehicle back to the service center a couple days later and to call before we dropped off the car We did not start receiving push back until we tried to contact the manager again to get specifics on what was actually going to be done before we just dropped off our vehicleHe told her “we’ll take care of it” I didn’t know what that mean so I wanted clarificationBut then all of a sudden he could never be reached or he was out of the officeThat sensor going out or having a faulty connection means the car can stall at any timeThis is a safety issue.If you have any questions please let me know Regards, [redacted] ***
Our sales manager, Jeff Wyler Fairfield, is working with Ms [redacted] to trade her out of her vehicle I will post an update as soon as I am notified by himSincerely, [redacted] Jeff Wyler Automotive Family
A full refund check was mailed out to Ms [redacted] , July 24th We apologize for the lack of follow thru at the dealership level Sincerely, Frances K [redacted] Jeff Wyler Automotive Family
Ms [redacted] originally came in on 05/13/with the complaint that vehicle was leaking oil and, overheatingWe completed the agreed serviceMrs [redacted] returned with multiple issues a week later I felt the customer presented enough evidence that the Engine should have been replaced not a rebuild/resealWe offered to credit back the customer $4,or, replace her engine and she opted for, Engine replacement It was explained to her the engine was used and, would require maintenance MrL [redacted] has agreed to make the repairs to her water pump as a good will repair The warranty for this repair only is months, 12,miles No other adjustments or repairs will be done at no charge Please have Ms [redacted] contact Steve L [redacted] at [redacted] to schedule Thank you, Frances K [redacted] Jeff Wyler Automotive Family
The statement in this letter is totally false...when I took my car to the dealer on 5/13/2017...The only problem I was having was a oil leakMy car was not running HOT at all, also the dealer stated that they offered me my money back, that is not truethe dealer also stated that they explain to me the engine was used and would require maintenance that is also falseBrett K [redacted] TOLD me they were going to place a New Engine in my car, because they could not resolve the problem with my engine after they repaired the Head Gaskets...They never gave me a choice of returning my money
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
In response to the claim Mr [redacted] has filed with the Revdex.com (“Revdex.com”) against Jeff Wyler Fairfield, Inc(“Dealership”) regarding the matter involving the [redacted] ™ gift cardIn order to avoid further time and expense, the Dealership is mailing a check to Mr [redacted] in the amount of Seven Hundred Dollars ($700.00)Please note that this payment is being made as a goodwill gesture only, and is not an admission of any fault or liability on the part of the Dealership Thank you [redacted] General ManagerJeff Wyler Fairfield, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Regarding the [redacted] complaint.Jeff Wyler Automotive Family would like to extend our sincere apologies for the total lack of follow through and lack of communication regarding their service experience [redacted] ***, Service Director, has issued a $refund to the ***'s.Sincerely, [redacted] [redacted] Jeff Wyler Automotive Family
Good afternoon,The original response to Ms [redacted] complaint is still our reply to her last comments.She needs to contact Steve L [redacted] with any questions [redacted] Thank you,Franci K [redacted] Jeff Wyler Automotive Family
Customer was first in on 9/27/we completed alignment under factory adjustment Customer returned on 10/05/and stated she had alignment completed at different location we found caster was left in a loose position from outside locations interventionwe completed alignment and covered under factory goodwill Customer returned on 10/19/and stated alignment was out again technician test drove over night and was unable to duplicate customer concernSincerely, [redacted] ***Fixed Operations DirectorJeff Wyler Fairfield
The first alignment was completed at Jeff Wyler Cincinnati on 9/27/2016 due to the Fairfield location having a two week wait. Yes Jeff Wyler Fairfield completed another alignment 10/05/2016. However, the issue was still not fixed. The vehicle was returned Yes on 10/18/2016 and the vehicle was not returned. The dealer had my vehicle until 11/7/2016. So there was more than an over night test drive that happened if my vehicle was out of my possession that long. I was only contacted 10/31/2016 when I came in to remove my belongings from my car before heading out of town. That week of 10/31 was when [redacted] called to ask my permission for "the technician to take my vehicle over night to pinpoint the steering issue that they could feel." If an overnight test drive was all that was done during a three week time frame I have concerns as to how effective my cars issue was handled. When I came to sale the vehicle due to not hearing anything back from the dealer in regards to my vehicle being completed I find out that my car is done. After calling multiple times for a follow up, and nobody could give me any answers as to the location or whereabouts of my vehicle. I did not hear anything back until the day I came in to make an attempt to sell my vehicle back to the dealer on 11/7. Then, I was told that the vehicle was ready. Before leaving I told them I could still feel the steering issue. I spoke with the lead technician that had been working on the vehicle. Explained the multiple alignments to him. He was not even aware of the previous information. Then the lead tech proceeds to say something might be bent or my tire pressure might be off. However, my vehicle has been with you all for almost a month and you are telling me tire pressure was not checked if I am having alignment and steering issues? He mentioned that they checked to make sure the steering was in one piece and made sure there weren't any bends. After speaking with the service tech I still proceeded to sales in hopes to sale this headache of a vehicle back. My sales person recommended that I file a claim. So I listened, and asked if they would store the vehicle. I did not want it, but since most car places do not store vehicles I had to take it.However, I decided to take matters into my own hands, because it appears Jeff Wyler service could not pinpoint the issue either. After speaking with the Nissan consumer affairs person I decided to take the vehicle to Jeff Wyler Collusion in Forest Park. They had my vehicle for less than a week, and were able to pinpoint alignment issues within my vehicle. Where Jeff Wyler Nissan Fairfield service had my vehicle for almost a month and could not tell that my wheel needed to me adjusted. Also my steer head was out, and my caster needed adjustment. However, these alignment issues Jeff Wyler Nissan Fairfield did not see a few weeks before. I have voicemail's stating that they indeed found a steering and alignment issue. Is the vehicle steering back to 100% no, but this location is working to rectify the issue. Once I return back to Ohio I will make sure that I call for a follow up to the issue if I am not able to get out of the vehicle before then. I would hate for something to go wrong in this vehicle while I am driving up and down the road. Simply due to the fact that I have been expressing the issues regarding the alignment and steering for sometime now.As stated before I am still not happy with the vehicle reliability. So I am still standing with my desire to receive a refund on this vehicle. I am not satisfied with the service or reliability of the vehicle if I will be driving back and forth to Cambridge, MA this winter. Most importantly, I am definitely not pleased with the service of Jeff Wyler at all. and they would not allow for me to. stated alignment was out again technician test drove over night and was unable to duplicate customer concern. RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
There is no refund dueMr [redacted] signed the Environmental Vehicle Protection Limited Warranty Registration which identified the purchase and Terms of the Warranty for this protection
Revdex.com: There are statements in this letter that are totally false...when I took my car to the dealer on 5/13/2017...The only problem I was having was a oil leakMy car was not running HOT at all....Also the dealer stated that they offered me my money back, that is not trueThe dealer also stated that they explain to me the engine was used and would require maintenance that is also falseBrett K [redacted] TOLD me they were going to place a New Engine in my car, because they could not resolve the problem with my engine after they repaired the Head Gaskets...They never gave me a choice of returning my money Now that there is a used engine (and not a new engine) in my car, it is only right to have a warranty in place that covers a new engine because I was told a new engine was being placed in my car....Or return my money back Thank You [redacted]
Mr [redacted] contacted the dealership on June 6th The truck was re-cleaned and Mr [redacted] stated that all issues had been addressed.Thank you,Frances K [redacted] Jeff Wyler Automotive Family
Ms [redacted] purchased her vehicle December 26, 2015, used with 50,miles on it Ms [redacted] has not returned to Jeff Wyler Fairfield since purchasing her car for any type of repairs or maintenance.Therefore, we feel that no compensation for reimbursement is owedFrances K [redacted] Jeff Wyler Automotive Family
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The business has not identified the root cause of the problem They have stated I accepted the warranty What they have not stated is they are using unfair and manipulative trade practices to force consumers into products they do not want I was NEVER given the option of purchasing this $option before purchasing the vehicle During the vehicle paperwork signing I wanted this removed and the dealership representative stated they could not remove the $option that I did not request I am still seeking a full $return of funds paid Regards, [redacted]
[redacted] ***, Service Director, Jeff Wyler Fairfield, provided the information below *I have spoken with [redacted] in depth on how a vehicle is totaledHis vehicle was ready for three weeks and delayed pick up because he was out of the countryI have apologized for the amount of time his repair took and the lack of follow upCommunication was not as it should have been MrNewton’s primary issues are the insurance company did not total his vehicle and still believes we had something to do with that? [redacted] was provided a Cadillac loaner vehicle for the entire length of time that his vehicle was in for repairsThis was provided to him at no charge, as his policy did not provide for alternate transportation Sincerely, [redacted] Jeff Wyler Automotive Family
I purchased a 20*Kia Optima SX-T on April 5, 20*After test driving the vehicle we began to settle on a priceI found some less expensive vehicles of the same model in the area and asked why the price differenceI was told it was because of the clean CARFAX report that showed no damageThe sales person pulled up the VIN on CARFAX of the comparable vehicle to show there had been previous damage and also pulled the carfax for the vehicle I was interested in to show that there was no previous damage which explained the price differenceWe eventually settled on a price and I went outside to wait for the paperwork to be drawn upWhile outside, I noticed that the rocker panel had damage and called over the sales managerHe had another employee come over to check out the damage and they both said it could be repaired no problemI then noticed that the front bumper had a "split" type flaw directly in front of the passenger wheel and the sales manager also said that issue would be fixed as wellI was called in to work on the finance paperwork and included was a notice that Jeff Wyler would fix the damagesThe paperwork was finalized and I leftWithin a few days, I was back at the dealership because of other issues that needed to be fixed (seat warmer not working, brakes squeaking, window seal, and the car pulling to the right.) The seat warmer and window seal were fixed but I was told it was "crowning of the road" causing the car to pull to the rightOn August 2, I again returned to the dealer to have the alignment repaired as the car is still pulling to the right and at the beginning of July I noticed that there was part of the undercarriage falling into the passenger side front wheel wellThis time, it was diagnosed as a broken control armAfter considering the totality of the situation, I feel that the vehicle was wrecked, or at least required repair, prior to the sale and the presentation of the CARFAX was, in fact, misleadingJeff Wyler Kia was also aware of the damage and, in lieu of fixing the vehicle before sale, chose to present the vehicle as having a "clean CARFAX" and divert the loss in value to me and misrepresenting the collateral to GM FinancalIn fact, Jeff Wyler Kia has yet to schedule any repairs to the damage of the rocker panel or fender even after repeated calls to the businessThe vehicle, if ever repaired by the dealership, will no doubt show that it had damage and immediately lose valueThe damage and consequence of repairing the same should have been disclosed by the dealership during the sales process.ADDITIONAL DESIRE RESOLUTIONRefund - I would like a refund in the amount of the difference in price that I paid for the vehicle and what the true value is after the repairs are madeIf I remember correctly, the difference was around $3,In the alternative, they can buy the vehicle from me at the original sales price, including tax and titleSimply fixing the vehicle will not recover the loss in value to the vehicle after the repair is reported to CARFAX
Below is information provided by [redacted] ***, Jeff Wyler Fairfield Jeff Wyler Fairfield did send two of the remaining to KMFm Kia Motor Financing, totaling $ KMF applied the payments to the wrong account and they should have this corrected by 06/*4/20*according to customer serviceCustomer service stated that the customer is aware of this We do owe one additional payment in the amount of $4*This payment will be sent to KMF on 06/*4/20*No other payments, fees, or charges are due from us Finally, we will contact the customer today to schedule the rocker panel and fender repair Sincerely, [redacted] Jeff Wyler Automotive Family
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below ust so I understand your response correctly, you are saying it is standard practice at Nissan service to glue broken parts instead of replacing them?The connector connects to the part that was replacedThe “connector” has to be taken off the existing part and then attached to the new part.My vehicle stalled in our garage a few days after the first repair Your service center provided a tow-truck to pick up or vehicleAfter several days of “observation,” one of the service desk personnel told us about the broken connector that was glued together He then said if it were to come untacked we would then need to look at replacing its wire harness because you can’t replace the connector without replacing the entire harness He then proceeded to quote us a price of dollars Again, this piece was not broken, loose, or unattached prior to bringing my vehicle to Jeff Wyler.Furthermore, my wife spoke with the service general manager, Mr [redacted] and he agreed that we should not be responsible for replacing the broken connectorHe said that he would locate a replacement part “used” part at a salvage center My wife said he was very friendly over the phone and really sounded as if he wanted to help us He informed for her to bring the vehicle back to the service center a couple days later and to call before we dropped off the car We did not start receiving push back until we tried to contact the manager again to get specifics on what was actually going to be done before we just dropped off our vehicleHe told her “we’ll take care of it” I didn’t know what that mean so I wanted clarificationBut then all of a sudden he could never be reached or he was out of the officeThat sensor going out or having a faulty connection means the car can stall at any timeThis is a safety issue.If you have any questions please let me know Regards, [redacted] ***
Our sales manager, Jeff Wyler Fairfield, is working with Ms [redacted] to trade her out of her vehicle I will post an update as soon as I am notified by himSincerely, [redacted] Jeff Wyler Automotive Family
A full refund check was mailed out to Ms [redacted] , July 24th We apologize for the lack of follow thru at the dealership level Sincerely, Frances K [redacted] Jeff Wyler Automotive Family
Ms [redacted] originally came in on 05/13/with the complaint that vehicle was leaking oil and, overheatingWe completed the agreed serviceMrs [redacted] returned with multiple issues a week later I felt the customer presented enough evidence that the Engine should have been replaced not a rebuild/resealWe offered to credit back the customer $4,or, replace her engine and she opted for, Engine replacement It was explained to her the engine was used and, would require maintenance MrL [redacted] has agreed to make the repairs to her water pump as a good will repair The warranty for this repair only is months, 12,miles No other adjustments or repairs will be done at no charge Please have Ms [redacted] contact Steve L [redacted] at [redacted] to schedule Thank you, Frances K [redacted] Jeff Wyler Automotive Family
The statement in this letter is totally false...when I took my car to the dealer on 5/13/2017...The only problem I was having was a oil leakMy car was not running HOT at all, also the dealer stated that they offered me my money back, that is not truethe dealer also stated that they explain to me the engine was used and would require maintenance that is also falseBrett K [redacted] TOLD me they were going to place a New Engine in my car, because they could not resolve the problem with my engine after they repaired the Head Gaskets...They never gave me a choice of returning my money
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
In response to the claim Mr [redacted] has filed with the Revdex.com (“Revdex.com”) against Jeff Wyler Fairfield, Inc(“Dealership”) regarding the matter involving the [redacted] ™ gift cardIn order to avoid further time and expense, the Dealership is mailing a check to Mr [redacted] in the amount of Seven Hundred Dollars ($700.00)Please note that this payment is being made as a goodwill gesture only, and is not an admission of any fault or liability on the part of the Dealership Thank you [redacted] General ManagerJeff Wyler Fairfield, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Regarding the [redacted] complaint.Jeff Wyler Automotive Family would like to extend our sincere apologies for the total lack of follow through and lack of communication regarding their service experience [redacted] ***, Service Director, has issued a $refund to the ***'s.Sincerely, [redacted] [redacted] Jeff Wyler Automotive Family
Good afternoon,The original response to Ms [redacted] complaint is still our reply to her last comments.She needs to contact Steve L [redacted] with any questions [redacted] Thank you,Franci K [redacted] Jeff Wyler Automotive Family
Customer was first in on 9/27/we completed alignment under factory adjustment Customer returned on 10/05/and stated she had alignment completed at different location we found caster was left in a loose position from outside locations interventionwe completed alignment and covered under factory goodwill Customer returned on 10/19/and stated alignment was out again technician test drove over night and was unable to duplicate customer concernSincerely, [redacted] ***Fixed Operations DirectorJeff Wyler Fairfield
The first alignment was completed at Jeff Wyler Cincinnati on 9/27/2016 due to the Fairfield location having a two week wait. Yes Jeff Wyler Fairfield completed another alignment 10/05/2016. However, the issue was still not fixed. The vehicle was returned Yes on 10/18/2016 and the vehicle was not returned. The dealer had my vehicle until 11/7/2016. So there was more than an over night test drive that happened if my vehicle was out of my possession that long. I was only contacted 10/31/2016 when I came in to remove my belongings from my car before heading out of town. That week of 10/31 was when [redacted] called to ask my permission for "the technician to take my vehicle over night to pinpoint the steering issue that they could feel." If an overnight test drive was all that was done during a three week time frame I have concerns as to how effective my cars issue was handled. When I came to sale the vehicle due to not hearing anything back from the dealer in regards to my vehicle being completed I find out that my car is done. After calling multiple times for a follow up, and nobody could give me any answers as to the location or whereabouts of my vehicle. I did not hear anything back until the day I came in to make an attempt to sell my vehicle back to the dealer on 11/7. Then, I was told that the vehicle was ready. Before leaving I told them I could still feel the steering issue. I spoke with the lead technician that had been working on the vehicle. Explained the multiple alignments to him. He was not even aware of the previous information. Then the lead tech proceeds to say something might be bent or my tire pressure might be off. However, my vehicle has been with you all for almost a month and you are telling me tire pressure was not checked if I am having alignment and steering issues? He mentioned that they checked to make sure the steering was in one piece and made sure there weren't any bends. After speaking with the service tech I still proceeded to sales in hopes to sale this headache of a vehicle back. My sales person recommended that I file a claim. So I listened, and asked if they would store the vehicle. I did not want it, but since most car places do not store vehicles I had to take it.However, I decided to take matters into my own hands, because it appears Jeff Wyler service could not pinpoint the issue either. After speaking with the Nissan consumer affairs person I decided to take the vehicle to Jeff Wyler Collusion in Forest Park. They had my vehicle for less than a week, and were able to pinpoint alignment issues within my vehicle. Where Jeff Wyler Nissan Fairfield service had my vehicle for almost a month and could not tell that my wheel needed to me adjusted. Also my steer head was out, and my caster needed adjustment. However, these alignment issues Jeff Wyler Nissan Fairfield did not see a few weeks before. I have voicemail's stating that they indeed found a steering and alignment issue. Is the vehicle steering back to 100% no, but this location is working to rectify the issue. Once I return back to Ohio I will make sure that I call for a follow up to the issue if I am not able to get out of the vehicle before then. I would hate for something to go wrong in this vehicle while I am driving up and down the road. Simply due to the fact that I have been expressing the issues regarding the alignment and steering for sometime now.As stated before I am still not happy with the vehicle reliability. So I am still standing with my desire to receive a refund on this vehicle. I am not satisfied with the service or reliability of the vehicle if I will be driving back and forth to Cambridge, MA this winter. Most importantly, I am definitely not pleased with the service of Jeff Wyler at all. and they would not allow for me to. stated alignment was out again technician test drove over night and was unable to duplicate customer concern. RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
There is no refund dueMr [redacted] signed the Environmental Vehicle Protection Limited Warranty Registration which identified the purchase and Terms of the Warranty for this protection
Revdex.com: There are statements in this letter that are totally false...when I took my car to the dealer on 5/13/2017...The only problem I was having was a oil leakMy car was not running HOT at all....Also the dealer stated that they offered me my money back, that is not trueThe dealer also stated that they explain to me the engine was used and would require maintenance that is also falseBrett K [redacted] TOLD me they were going to place a New Engine in my car, because they could not resolve the problem with my engine after they repaired the Head Gaskets...They never gave me a choice of returning my money Now that there is a used engine (and not a new engine) in my car, it is only right to have a warranty in place that covers a new engine because I was told a new engine was being placed in my car....Or return my money back Thank You [redacted]
Mr [redacted] contacted the dealership on June 6th The truck was re-cleaned and Mr [redacted] stated that all issues had been addressed.Thank you,Frances K [redacted] Jeff Wyler Automotive Family
Ms [redacted] purchased her vehicle December 26, 2015, used with 50,miles on it Ms [redacted] has not returned to Jeff Wyler Fairfield since purchasing her car for any type of repairs or maintenance.Therefore, we feel that no compensation for reimbursement is owedFrances K [redacted] Jeff Wyler Automotive Family