Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Just so I understand your response correctly, you are saying it is standard practice at Nissan service to glue broken parts instead of replacing them?The connector connects to the part that was replacedThe “connector” has to be taken off the existing part and then attached to the new part.My vehicle stalled in our garage a few days after the first repair Your service center provided a tow-truck to pick up or vehicleAfter several days of “observation,” one of the service desk personnel told us about the broken connector that was glued together He then said if it were to come untacked we would then need to look at replacing its wire harness because you can’t replace the connector without replacing the entire harness He then proceeded to quote us a price of dollars Again, this piece was not broken, loose, or unattached prior to bringing my vehicle to Jeff Wyler.Furthermore, my wife spoke with the service general manager, Mr [redacted] and he agreed that we should not be responsible for replacing the broken connectorHe said that he would locate a replacement part “used” part at a salvage center My wife said he was very friendly over the phone and really sounded as if he wanted to help us He informed for her to bring the vehicle back to the service center a couple days later and to call before we dropped off the car We did not start receiving push back until we tried to contact the manager again to get specifics on what was actually going to be done before we just dropped off our vehicleHe told her “we’ll take care of it” I didn’t know what that mean so I wanted clarificationBut then all of a sudden he could never be reached or he was out of the officeThat sensor going out or having a faulty connection means the car can stall at any timeThis is a safety issue.If you have any questions please let me know Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The reason I have not returned to Jeff Wyler dealership is because of the awful buying experience I endured in the first place My car is only driven miles each way for work and does not require a lot of maintenance Oil changes have been completed at [redacted] as they have offered great customer service and value It is a shame that Jeff Wyler won't rectify a mistake that they made and which in turn could have caused my family and I harm if my tires would have shredded while driving the car.Disappointed in the lack of customer service offered by this particular company Regards, *** ***
Please be advised that this issue is still not resolved I have not heard from anyone at the dealership regarding fixing the fender and rocker panel as mentioned in my original complaint .I filed a second complaint with that issue being the focus As of today, Kia Motor Finance still shows an outstanding balance of over *700.00, including, now, months of late payment charges They also state they never received a second payment from Jeff Wyler
That is correct however, the alignment & or steering with my vehicle is still not fixedAfter multiple attempts with the service departmentI have voicemail messages left from Jeff Wyler Fairfield collision stating that my car alignment was of alignment significantly and my wheel was cockedI only took my vehicle to the collision department at fairfiled after Nissan claims advisor recommend I take it to another Nissan service department due to Jeff Wyler Fairfield claiming after weeks of service with my vehicle they could not pinpoint an issueThis was after being told by the service department there was nothing wrongOnce again after having it checked at Jeff wyler fairfield collision and the tire adjusted it is still out of alignment once again as I type this message Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
I just had a conversation, minutes, with Mrs [redacted] in regards to her experience here two years ago and also her most recent experience she was just in one month ago trying to trade her vehicle in We were not able to do because of creditAt this point, she then brought up her past experience hereBased on my conversation with her I think she’s more upset that we were unable to sell her a different auto and she hates her current carI also extended an opportunity for her to sign up for credit guard and she declinedCedric G***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Business fixed everything Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
We had to order parts for the recall and had some confusion with the customer on installation we have since resolved She was also upset because she was felt we charged to much for laborThe customer signed the repair estimate and work order and the [redacted] ***, Service Advisor reviewed the estimate with herThe repairs come with a month or 12,mile warranty and all parts used are genuine Nissan parts Thank you, [redacted] Jeff Wyler Automotive Family
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Just so I understand your response correctly, you are saying it is standard practice at Nissan service to glue broken parts instead of replacing them?The connector connects to the part that was replacedThe “connector” has to be taken off the existing part and then attached to the new part.My vehicle stalled in our garage a few days after the first repair Your service center provided a tow-truck to pick up or vehicleAfter several days of “observation,” one of the service desk personnel told us about the broken connector that was glued together He then said if it were to come untacked we would then need to look at replacing its wire harness because you can’t replace the connector without replacing the entire harness He then proceeded to quote us a price of dollars Again, this piece was not broken, loose, or unattached prior to bringing my vehicle to Jeff Wyler.Furthermore, my wife spoke with the service general manager, Mr [redacted] and he agreed that we should not be responsible for replacing the broken connectorHe said that he would locate a replacement part “used” part at a salvage center My wife said he was very friendly over the phone and really sounded as if he wanted to help us He informed for her to bring the vehicle back to the service center a couple days later and to call before we dropped off the car We did not start receiving push back until we tried to contact the manager again to get specifics on what was actually going to be done before we just dropped off our vehicleHe told her “we’ll take care of it” I didn’t know what that mean so I wanted clarificationBut then all of a sudden he could never be reached or he was out of the officeThat sensor going out or having a faulty connection means the car can stall at any timeThis is a safety issue.If you have any questions please let me know Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The reason I have not returned to Jeff Wyler dealership is because of the awful buying experience I endured in the first place My car is only driven miles each way for work and does not require a lot of maintenance Oil changes have been completed at [redacted] as they have offered great customer service and value It is a shame that Jeff Wyler won't rectify a mistake that they made and which in turn could have caused my family and I harm if my tires would have shredded while driving the car.Disappointed in the lack of customer service offered by this particular company Regards, *** ***
Please be advised that this issue is still not resolved I have not heard from anyone at the dealership regarding fixing the fender and rocker panel as mentioned in my original complaint .I filed a second complaint with that issue being the focus As of today, Kia Motor Finance still shows an outstanding balance of over *700.00, including, now, months of late payment charges They also state they never received a second payment from Jeff Wyler
That is correct however, the alignment & or steering with my vehicle is still not fixedAfter multiple attempts with the service departmentI have voicemail messages left from Jeff Wyler Fairfield collision stating that my car alignment was of alignment significantly and my wheel was cockedI only took my vehicle to the collision department at fairfiled after Nissan claims advisor recommend I take it to another Nissan service department due to Jeff Wyler Fairfield claiming after weeks of service with my vehicle they could not pinpoint an issueThis was after being told by the service department there was nothing wrongOnce again after having it checked at Jeff wyler fairfield collision and the tire adjusted it is still out of alignment once again as I type this message Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
I just had a conversation, minutes, with Mrs [redacted] in regards to her experience here two years ago and also her most recent experience she was just in one month ago trying to trade her vehicle in We were not able to do because of creditAt this point, she then brought up her past experience hereBased on my conversation with her I think she’s more upset that we were unable to sell her a different auto and she hates her current carI also extended an opportunity for her to sign up for credit guard and she declinedCedric G***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Business fixed everything Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
We had to order parts for the recall and had some confusion with the customer on installation we have since resolved She was also upset because she was felt we charged to much for laborThe customer signed the repair estimate and work order and the [redacted] ***, Service Advisor reviewed the estimate with herThe repairs come with a month or 12,mile warranty and all parts used are genuine Nissan parts Thank you, [redacted] Jeff Wyler Automotive Family