R E Pierro Construction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThis us a completelystatementI tried for months or have an engineer come out to my home and NOBODY ever cameI finally received a CALL, not a visit, for an "engineer" and he stayed on the phone with me and talked ME through reseting my system! Not the the Engineer, ME the costomerThe engineer concluded to tell me the reason why my invert system NEVER produced and energy was because the original technicians never synced my system and or the inverter that Pierro Construction installed had a computer glitchThat is a blaten lie from this company.After plus complaints and months of my system producing ZERO energy I finally got a technician on the phoneNot a visit to my homeA phone callThis company is so poorly run and it's employees lie at any costThey throw their costomer under the bus and then point the finger at the costomer as if they are to blameThis ahs been the most disturbing and disgusting business practice I have yet to experience.Their outlandish lies to the consumer are OUTRAGEOUS.Run as fast as you can in the opposite direction if you ever are propositioned by this company! m Regards, [redacted]

Our contract was supposed to be completed 5/ It still has not been completed as of now We overfunded the project by over $39K We were given $10K and still have not received the rest We were told we'd be given clear invoices detailing the work so that we can actually see our tax benefits and rebates offered by the state There are still multiple elements of the project that are incomplete and we are still waiting for them to be completed The customer service is amazingly bad

Yikes!, an 'A' rating?, doesn't give me much faith in the Revdex.comThis is probably the worst company I've ever dealt withThey would call to setup an install appointment, I'd take the day off of work and they wouldn't show up (times)They got me mixed up with my parents several times (call me and show up at their house)Left me with no power overnight because they brought the wrong panel for an upgradeFailed inspection times, way too many other issues to list hereThey started the PV install in January of 2016, It's now October and still waiting for them to finish the projectGot pressure from the salesman to sign the Hero acceptance papers before project was finished, said he would pay my Jan/Feb/ SDGE bill once he got his commission check,against my better judgement I did, now it's like pulling teeth to get them to come out and finish (and never heard from the salesman again)Called Hero, they said they would get on it and never heard from anyone over there either (its all sounding like a scam to me)I think there is a ton of money to be made here with the Hero program and the Solar boom, and some contractors are really making a killing and not performingSo many other issues with these guys I wish I had more room to list them all Stay away from this company, you will regret it, read Yelp and you will find the same experiences

Hi- Complaint# [redacted] Our response: I have called and emailed Mr [redacted] trying to resolve his problemWe have given him options in order to resolve his monitoring complaint and he has not responded to meAs for his other painting and repair of the eaves I have told him that we will repair it at the same time we take care of the monitoringOnce we find out what he would like to do we will handle it all at once.- [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Response from [redacted] ***:Pierro construction employees are not telling the truthOne of their employee just came to change the damage ceiling from water damageThey do NOT FIX the leaking problemsBesides, a piece of the roof was losingtooDr [redacted] took the picture and text it to MrPierro and me for proofI filed a complaint to Construction department against the Pierro construction companyThey are still investigated the unprofessional work has been done by Pierro employees and the contract for us***

2) [redacted] # [redacted] We have reimbursed Mr [redacted] and offered him another $This was based on an incentive for starting later than anticipatedThe $amount was based off of their electric bill from when they signed the incentive to pay half of their electric billIt was determined from the date they signed the incentive until the date of installationThe $is what that was equal toWe also offered them free monitoring and he refused it

1) [redacted] # [redacted] : We have communicated with Ms***Her complaint to us was the ceiling tiles were water damaged and we have repaired themI have attached pictures of the repaired tilesWe have not received any more communication since that time

Do Not Use Pierro ConstructionWarning! We have filed a Complaint with the CSLB

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

The owner Pierro & *** the sale man they both meet me in person & promised to finished the job when they got the final $check paid in full for the roof repair,
After getting $dollars check from me they never come back to finish the job as they promised, never trust this company, don't make same mistake like I did
Tony
Owner of Pet Hospital

For complaint #*** I have made a settlement with Robert Pierro on April 8, *** ***

For complaint #*** I have made a settlement with Robert Pierro on April 8, 2015.*** ***

Dear Ms***:
justify;">Ms*** is attempting to perpetrate a fraud on PIERRO and the HERO PROGRAM the project lenderI encourage you to contact Robert *** the compliance officer for the HERO PROGRAM, lender on the project and discuss the *** *** and Ms*** project with himYou will learn that Mr*** an independent sales person sold a solar contract to Ms*** for approximately $42,Mr*** and Ms***, over inflated the contract price by approximately $23,144.44, with a side agreement that once the project was funded Mr*** would split the commission with Ms***Apparently, Mr*** reneged on the side agreement and Ms*** started complaining by filing complaints against PIERRO with the CSLB and Revdex.comThe HERO PROGRAM started a fraud investigation and concluded that PIERRO and the HERO PROGRAM were victims of a scam operation between Ms*** and Mr***I have talked personally with Mr*** and he has indicated that Mr*** has issued a check to the HERO PROGRAM which has in turn been credited to the loan received by
Ms***We are currently in the process of filing a civil action against Mr*** and Ms***, as they have both damaged the reputation of PIERROPlease let me know if I can provide you with any additional information or assistanceSincerely,

*** *** received everything that was in her contractThe portion that she has a complaint about was a free item that was not in the contractThe item was a monitoring system that he is in the process of getting set up for her
If you have any further questions feel free to give us a call.Thank you,*** ***

3) *** *** #*** ">We requested Ms*** to send us a picture of her inverter and her electric billsBy doing this our engineer was able to calculate if the system she purchased was sufficiently producing for her based upon the size of system she contracted forHe concluded that it was producing what it should be for the system size

Hi-
Complaint#[redacted]
Our response:
"">I have called and emailed Mr. [redacted] trying to resolve his problemWe have given him options in order to resolve his monitoring complaint and he has not responded to meAs for his other painting and repair of the eaves I have told him that we will repair it at the same time we take care of the monitoringOnce we find out what he would like to do we will handle it all at once.-[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 
 
Yes, there has been a resolution to my dispute with Pierro Construction. The surplus funds from the Hero program have now been credited back to my account and Mr. Pierro was very helpful in making sure that happened. After some time and pursuit on my part their company sent someone to turn on my system. The reason I could not turn on my system myself was an error on their part but they remedied that. Throughout the problems Mr. Pierro was not good at responding to me or calling me back. I think I only talked to him directly 2 times, and once it was only to threaten me. We agreed to leave the solar panels in the place they had installed them even though thats not what I had asked for and had requested in writing. I no longer have any disputes with Pierro construction but I thank Revdex.com for the assistance in resolving this conflict.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This us a completelyfalse statement. I tried for months or have an engineer come out to my home and NOBODY ever came. I finally received a CALL, not a visit, for an "engineer" and he stayed on the phone with me and talked ME through reseting my system! Not the the Engineer, ME the costomer. The engineer concluded to tell me the reason why my invert system NEVER produced and energy  was because the original technicians never synced my system and or the inverter that Pierro Construction installed had a computer glitch. That is a blaten lie from this company.After 20 plus complaints and 16 months of my system producing ZERO energy I finally got a technician on the phone. Not a visit to my home. A phone call. This company is so poorly run and it's employees lie at any cost. They throw their costomer under the bus and then point the finger at the costomer as if they are to blame. This ahs been the most disturbing and disgusting business practice I have yet to experience.Their outlandish lies to the consumer are OUTRAGEOUS.Run as fast as you can in the opposite direction if you ever are propositioned by this company! m
Regards,
[redacted]

Our contract was supposed to be completed 5/2016. It still has not been completed as of now. We overfunded the project by over $39K. We were given $10K and still have not received the rest. We were told we'd be given clear invoices detailing the work so that we can actually see our tax benefits and rebates offered by the state. There are still multiple elements of the project that are incomplete and we are still waiting for them to be completed. The customer service is amazingly bad.

Mr. [redacted] is correct about the first line of his complaint that on November 11, 2014 he did sign a contract with our sales rep, N[redacted] on behalf of Pierro Construction for the installation of a 2.5kw solar system with 18 panels for $14,000 and a deposit of $500 to start the job. The...

problem is Mr. [redacted] doesn't know how to do math. It might be in his best interest to invest in a calculator. Because as many times we have given him the exact numbers, he still doesn't seem to understand.18 x 135 watts = 2,430 watts (Which is rounded to a 2.5kw system) There are a 1000 watts to every kw. Simple math:1000 x 2.5= 2500 wattsWe cannot install half of a panel, so we rounded it off to the nearest 100's.After consistent complaining and his lack of ability to do simple math we added 4 more panels at 135 FREE OF CHARGE to Mr. [redacted]'s system.His system now has about 3.0 kw currently.Instead of being greatly appreciative, Mr. [redacted] decides to file a complaint with the Revdex.com. The only breach of contract is on Mr. [redacted]'s part, as he still has an outstanding balance of $6.750.00 due to Pierro Construction. Due to this matter, we a pursuing a Mechanic's Lien Law and will be filling litigation.Mr. [redacted] needs to check his facts, learn simple math, and be thankful when people go above and beyond even when they are not required.Robert Pierro, CEO/President[redacted]