R E W, Inc.

Dear Ms***,Thank you for the opportunity to respond to this complaint.I have looked into Mr*** account and do see the $order he is referring to This order processed on 5/11/and we do not have any cancellation statement from Mr*** prior to this date His
claim is that he canceled his orders on 3/2/2015, however, there are no inquiries on this date and no record of anything being changed on his account.Further, we are not able to issue a refund on this order because Mr*** has disputed the charge with his bank Once the chargeback has been resolved or closed, we can look into processing a refund.Please let me know if you need any additional information.Sincerely,*** ***Research & Compliance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** I also want to state that I did have unwanted charges previously and I was able to go into my account to stop them from taking anymore moneyIt was very difficult to figure out on their website how to prevent/close your account. Once I did that I thought there wouldn't be another problem until I got hit again this monthI am very glad to be done with this company

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
Please note that in my original complaint ID# ***, I had updated the credit card information and let Visalus know There response that the information that the credit card had expired was incorrect and a bogus response This was a tactic to delay payment, as you can see by their response that it was not actually mailed until the 18th of the month when it was processed on the 13th I received the check today and will deposit it
Regards,
*** ***

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here: Visalus took payments of $from my account, after their representative told me the only payment I would have to pay was the ortiginal purchase of $The proposed settlement of payments of $is not the payments that was taken from my accountI am not taken into consideration the late fees involved with the payments taken without my knowledgeThe PHOTOCOPIED sign up papers did not clearly state there is a fee for being a promoter]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Ms. [redacted],Thank you for the opportunity to respond to this complaint.I have looked into Mr. [redacted]'s account and see that he has already been issued a total value of $190.08 in product credit.  He may use this to order additional Vi products at any time.  In addition, we will also send...

over a request to refund the two shipping & handling charges on the two unwanted orders as a courtesy.  This credit amount will be $23.98.Please let me know if you need any additional information.Sincerely,[redacted]Research & Compliance

Dear Ms. [redacted], Thank you for providing us the opportunity to respond to this complaint. We apologize that this has been Ms. [redacted]’s recent experience with ViSalus. Upon reviewing the account, on September 30, 2016, Ms. [redacted] took advantage of our WinBack promotion, which offered a 50% discount...

on her order… provided a Monthly Delivery Order was established. The date chosen for the first Monthly Delivery was October 19th. The 50% discount could not have been redeemed without consent to the Monthly Delivery. We have confirmed that the order was returned to our warehouse on October 25, 2016. A full refund in the amount of $288.71 was processed today, October 26, 2016. Depending on Ms. [redacted]’s financial institution, the funds should be available to her in 3-5 business days. We hope this resolves the matter. If we can be of any further assistance, please do not hesitate to contact us. Sincerely, [redacted] Compliance Analyst Vi. Life. Health. Prosperity. vi.com | [email protected] | ###-###-#### [redacted], MI 48083 | fax ###-###-#### Tell us why here...

Dear Ms. [redacted] Thank you for providing us the opportunity to respond to this complaint. We apologize that this has been Ms. [redacted]’s recent experience with ViSalus. In June, 2016, in response to recent consumer trends and customer requests, and the launch of our new Superfood Shake, ViSalus...

altered the number of servings in our original Vi-Shape shake mix from 30 servings (one shake per day for 30 days) to 24 servings (one shake per day for 6 days per week). This allowed our customers to either eat a healthy meal, replace the original shake with one of our other products, like the Superfood shake or cereal, or have a “cheat” day. The serving amount per bag is listed on the online order form. However, since Ms. [redacted] has been a loyal customer since 2011, I have processed an order for an additional bag of Vi-Shape shake mix to be sent to her as a courtesy. She should receive the product early next week. We hope this resolves the matter. If we can be of any further assistance, please do not hesitate to contact us. Sincerely, [redacted] Compliance Analyst Vi. Life. Health. Prosperity. vi.com | [redacted]@vi.com | ###-###-#### | fax ###-###-#### Tell us why here...

Dear Ms. [redacted],Thank you for the opportunity to respond to this complaint.I have looked into Ms. [redacted]'s account and do see that her Promoter account was completely canceled on 3/11/2013.  It is Ms. [redacted]'s responsibility to make sure any additional Promoter accounts she has her...

credit card on file be canceled as well.  Per her request, we have completely canceled the additional accounts below.  [redacted]'s account was also closed on 3/11/2013.  We hope this has resolved the issue.[redacted]ID #: [redacted]ID #: [redacted]Please let me know if you have need any additional information.Sincerely,[redacted]Research & Compliance

Dear Ms. [redacted],Thank you for the additional opportunity to respond to this complaint.We will issue Ms. [redacted] a Return Label so she does not have to pay to ship it back.  Once we receive confirmation that the package is returned we can issue the full refund.Please let me know if you need any additional information.Sincerely,[redacted]Research & Compliance

Dear Ms. [redacted],Thank you for the opportunity to respond to this complaint.I have looked into Mr. [redacted] account and do see the order on 6/5/2015 that he is referring to.  The Vi-Pak portion of Mr. [redacted] order was on back order and he now wants to be refunded in full and return the shakes...

to our warehouse.  Normally, we would only refund the returned order minus shipping & handling.  However, as a courtesy we will issue a full refund of $171.19 once we have confirmation that the shakes are being returned to us.I will send an e-mail to Mr. [redacted] with a Return Authorization Number so he can ship the bags of shake mix back to us at no expense.Please let me know if you need any additional information.Sincerely,[redacted]Research & Compliance

Dear Ms. [redacted],Thank you for the opportunity to respond to this complaint.I have looked into Mr. [redacted] account and do see the $61.89 order he is referring to that was charged on 4/5/2015.  Mr. [redacted] claims that he requested to postpone his order on 3/26, however, there is no record of...

this.  In fact, there are no inquiries at all from Mr. [redacted] on his account until 7/14/2015.  All of the inquiries prior to this came from his sponsor, Ms. [redacted].  On 2/5/2015, Ms. [redacted] requested Mr. [redacted] auto-shipment be delayed one month and this was completed.  The next inquiry was not until 4/22 when Ms. [redacted] asked for the auto-shipment to be delayed until July.Mr. [redacted] called Customer Support on 7/14/2015 and requested a refund on an order that was charged over 3 months ago.  Per our return policy, any return that is requested 30 days after the product has been delivered would be for product credit. Mr. [redacted] can either return the order for product credit or come to an agreement with his sponsor, [redacted].Please let me know if you need any additional information.Sincerely,[redacted]Research & Compliance

Dear Ms. [redacted],Thank you for providing us the opportunity to respond to this complaint. We understand and apologize for the frustration this has caused Ms. [redacted]. According to the account history, Ms. [redacted] was not charged for the Annual Renewal fee in 2016. The first communication that we received...

from Ms. [redacted] was on June 20, 2017, when she was provided with the instructions to close her promoter account. I have copied the relevant section from our Terms and Conditions.5. I may terminate this Agreement for any reason, at any time, by giving VISALUS prior written notice. VISALUS may terminate this Agreement in writing upon violation of policies and procedures or in the event I violate any part of this Agreement. In such event, no further commissions will be paid by VISALUS. To terminate this Agreement, I must mail or deliver personally to VISALUS, a signed, dated written notice of cancellation sent to: 3[redacted] Suite [redacted], Troy, MI 48083.Per her request, Ms. [redacted]’s account was closed on June 28, 2017, and the Annual Renewal fee was refunded in full. Depending on her financial institution, the funds should be available in 3-5 days. We hope this resolves the matter. If we can be of any further assistance, please do not hesitate to contact us.Sincerely,[redacted] Compliance AnalystVi. Life. Health. Prosperity. vi.com | [email protected] | ###-###-#### [redacted] Detroit, MI  48226 | fax ###-###-####

Dear Ms. [redacted],Thank you for providing the opportunity to respond to this complaint.After reading Ms. [redacted]'s complaint, I sincerely apologize that this was her experience with our Customer Support representative. Please be aware that ViSalus recommends that any changes be made no later than...

72 hours prior to the autoship date. I have requested that the charge be refunded to Ms. [redacted]'s credit card and that the customer account [redacted] be cancelled. Depending on her financial institution, the funds should be available in 3-5 days. The cancellation process takes 3-5 days, as well.Please contact me if I can be of any further assistance.Thank you,[redacted]Research & Compliance

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Ms. [redacted],Thank you for the opportunity to respond to this complaint.I have looked into Mr. [redacted]'s account and do see the $564.69 order on 8/20/2015 he is referring to.  Our records indicate that Mr. [redacted] was issued a credit in the amount of $534.71 on 9/9/2015.  This credit included...

his Executive Promoter System ($499), Shipping costs on the Neon package ($21.99), and taxes on the Neon package ($13.72).  The remaining amount that was not refunded was the shipping & taxes on the actual Promoter Kit.  This is our Return Policy and Mr. [redacted] was notified of this when he requested to cancel and return the first package on 8/24/2015.Please let me know if you need any additional information.Sincerely,[redacted]Research & Compliance

Dear Ms. [redacted], Thank you for providing us the opportunity to respond to this complaint. We apologize that this has been Ms. [redacted]s recent experience with ViSalus. According to our records, Ms. [redacted] has spoken with a Customer Support representative and the promoter who she named in the complaint,...

[redacted], contacted us about returning the order. Once the order has been returned, we will process a refund minus shipping and handling in accordance with our Return Policy. The monthly delivery order has been cancelled so there will be no additional charges to the credit card. Please be aware that we also have a process to address these matters with our promoters. Promoters should make all of their customers aware that the product price is discounted if a monthly delivery order is created. We do offer retail pricing if the customer prefers not to take advantage of the savings by having a monthly delivery order. If we can be of any further assistance, please do not hesitate to contact us. Sincerely, [redacted] Compliance Analyst Vi. Life. Health. Prosperity. vi.com | [email protected] | ###-###-#### [redacted], Troy, MI 48083 | fax ###-###-####

Dear Ms. [redacted],Thank you for the opportunity to respond to this complaint.  I have looked into Mr. [redacted]' account and do see the $172.26 order on 7/5/2015 that he is disputing.  This was an auto-shipment that Mr. [redacted] either agreed to upon signing up or that his sponsor signed him up...

on.  Our return policy requires unwanted packages to be returned to our warehouse within the first 30 days if the customer is seeking a monetary refund.  Mr. [redacted] did not contact us regarding this order until 8/31 and was advised that he could return the package for product credit.In addition, our records show that Mr. [redacted] filed a chargeback on this order.  As of now, he has already been refunded by his bank at our expense so we cannot issue any credit until this chargeback is reversed in our favor.  Please let me know if you need any additional information.Sincerely,[redacted]Research & Compliance

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]