R & M Automotive

[redacted] I am rejecting this response because:All responses from this business are inaccurate and/or misleading similar to the ways their customer care has responded.I was never allowed to speak with a supervisor after multiple requests, and the issues were not resolved as was promised by lower representatives I still haven't received my tax form and it is not accessible on the siteThe last tax form the broken link attempts to show is 2014.I want my fees refunded as promised (they should not have been charged in the first place, and the way they were charged was beyond underhanded by never sending a single statement or notice via mail, as every other financial institution is required to do when terms change).If you cannot complete the refund and close out my account properly, please arrange a time when someone from your executive office can speak with me and my attorney [redacted]

We are very sorry to hear your experience with your HSA was anything other than exceptionalThis remains our goal, so we would like to clarify to bring positive resolution for you Your account has a balance of You already closed your accountThere is no fee to close your account, if you issue payment to yourself for your balanceWe can re-open your account so that you can empty it by issuing yourself a check or using your debit cardWe will then re-close your account The rate and fee disclosure that you have to agree to when you open your account states, that if you should leave your employer's health plan, then there will be a monthly maintenance fee of $ You agreed to the fee schedule in order to open your accountThis fee has been charged to your account since 01/31/Notice is also sent when your employer's health insurance plan is terminated Should you have any additional questions, please call us at [redacted] , Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ETYou can also access your account details online at [redacted]

As of 8/8/the member's requests was resolvedCredits to the fraudulent charges were applied back to her account and made available on 8/9/

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is mostly but not completely satisfactory to me The ACH transfer posted to my account on 9/13, but took well over days to do so Further, the customer service I received from Benefit Wallet was abhorrent -- their employees were rude and unhelpful Further, I spoke to a supervisor on 9/who advised me she would submit a request to see where in the process the ACH was and follow up with me at each stage of the process I never heard back from her Finally, although Benefit Wallet states that on the transfer website that it warns you that an ACH takes 5-business days, there is no warning on the website This is a deceptive and fraudulent company with awful customer service The transfer has been completed and I have closed my account I hope that I never have to deal with this horrible, horrible, fraudulent and dishonest company ever again Regards, [redacted]

We are very sorry to hear your experience with your HSA was anything other than exceptionalThis remains our goal, so we would like to address your concerns to bring positive resolution for you Our records show that your ACH deposit posted on 06/22/We apologize for any delayThe ACH should have posted before this eleventh business dayWe are researching this to confirm the reason for delay and to prevent future occurrencesThe usual period is - business days for the first transfer and then - business days for additional transfers to the same accountYou are not charged fees associated with this transfer of funds Records show that your account is still linked to your employer group and there are recent employer and payroll deposits posted to your accountThere were two posted on 06/16/and two on 06/18/You can save or use these funds for medical expenses with your debit card at point of sale or reimburse yourself from an ATMYou can also create claims online at mybenefitwallet.com and issue electronic transfers or issue paper checks to be sentYour balance can always be confirmed at the same site or by calling us Should you have any additional questions, please call us at [redacted] , Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET

We are very sorry to hear your experience with your MSA was anything other than exceptionalThis remains our goal, so we would like to address your concerns to bring positive resolution for you We want to apologize for any miscommunication that may have been provided to you We have reversed the remaining NSF and maintenance fees on your account as good willYou can remove the funds if you wishSince check # [redacted] for $has cleared, the remaining balance, as of 04/12/is $You may also want to advise the vendor (***) to stop trying to debit the account for $The balance in the account on 03/17/2016, when it first posted was only $They have tried to debit the account three times Please let us know if you would like to close your account after you have removed the fundsShould you have any additional questions, please call us at ###-###-####, Mon thru Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET

Complaint: [redacted] I am rejecting this response because: I have spoken with countless of rep's stating the same, promising to update the account showing my correct address > [redacted] # < and still nothingI've pushed this issue since June and haven't seen anything in the mail since and your company charged monthly fees on my account which ultimately reduce the amount dueI’ve attached a print screen of the account which proves nothing was taken place since Somehow my access was revoked after attempting to sign in againThe address is corrected on file with the one I provided above Please escalate for a final resolutionThanks! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: There are three misdirections from BenefitWallet (BW from here in)What BW disclosed in their response made on 1/4/is that BW ignored my request (made on 10/20/2016) to void the claim # [redacted] , and drafted the check # [redacted] on 10/24/2016, days after the request to void the claimThis is a clear misdirection from BWWithout sending me any notification, BW voided the disputed check after I deposited the check in my bank accountThis is also a misdirection from BWBW is admitting to above proceedings, and claiming that they are not misdirections without providing any plausible explanationHow can drafting a check from the voided claim not be a misdirection? How can voiding the check after the check was deposited without sending the notification to the recipient not a misdirection? BW is clearly not dealing with this Revdex.com compliant professionallyThis is another misdirection Regards, [redacted] ***

We apologize if your experience with your HSA was anything other than exceptionalThis remains our goal, so we would like to clarify to bring positive resolution for you Our records show the ACH transfer you initiated online on 09/was debited out of your HSA on 09/Please note 09/was a banking holidayOur business hours are within the Eastern Time zoneAn ACH transfer can take five to seven business days to complete09/would be the seventh business dayPlease also check with your receiving bank to confirm there is no issue with the electronic deposit posting to that account The timing for an ACH transfer to complete is stated online, in your account, in the same location where you initiated the transfer The customer service you reported is not acceptable and not typical of our usual performance and our goal of keeping all clients our main focusPlease accept our apologies for any negative experience you may have receivedOur Operations Management, with a full review of all the (recorded) calls, will address these reports Another debit posted out on 09/06, bringing your HSA balance to Please advise if you would still like to close your account as indicated in your calls, so that we may take care of that for you Should you have any additional questions, please call us at [redacted] Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET

Complaint: [redacted] I am rejecting this response because: It is true that a check was issued at that timeHowever, it was issued from the very account which I had requested you closeAs such, the check bounced because the account was closed AT THE TIME YOU ISSUED THE CHECKNot only did this cause tremendous aggravation, I lost ANOTHER $from bank feeAs this comes after years of talking to your well-mannered but not very helpful customer service depI simply can not accept this responseI demand that someone with some level of authority contact me directly to discuss a refund of the full balance that was in the account when I originally called to close the account YEARS AGO! Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

We are very sorry to hear your experience with your HSA was anything other than exceptionalThis remains our goal, so we would like to clarify to bring positive resolution for you Please accept our apologies for any negative experience or misinformation you may have receivedThe system the agents were viewing to confirm your balance did not match the bank's transactions, due to the transactions processing overnightWe have reversed the NSF feeAs a courtesy, we also reversed the January monthly maintenance fee for your accountThank you for your patience Should you have any additional questions, please call us at [redacted] , Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ETYou can also access your account details online at [redacted]

We apologize if your experience with BenefitWallet was anything other than exceptionalThis remains our goal, so we would like to address your concerns to bring positive resolution for you We have closed the prior debit card as lost and we have issued you a new card, which will be sent to you by overnight courier Our records show that you updated your mailing address on 02/23/It seems this is the reason you did not receive the card ordered for you prior to that As mentioned on your 02/call, you can still access your funds while waiting for your new cardYou can have a checkbook for your account, you can have claims automatically paid out, through your health plan with HCSC ( [redacted] and you can create electronic or paper check claims to be issued to a vendor or yourselfYou can create these claims while monitoring your account onlineOur website is mybenefitwallet.com We are sorry we were not able to speak with youOur records show supervisors called you back and left messages on 03/17/16, 03/21/and 03/29/Should you have any additional questions, please call us at ###-###-####, Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET If you would rather email our operations department directly, you can use [email protected]

Please accept my apologies for any inconvenience and your less than positive experience with BenefitWalletI can tell you that this scenario is not typical of our usual performance and to our goal of keeping our clients as our main focus.Our records indicate an [redacted] reversal in the amount of $6550,was initiated on 5/15/ If you need additional information please contact our customer service department at ###-###-#### and request to speak with a Team Manager or Operations Manager.BenefitWallet Operations

Please accept my apologies for any inconvenience and your less than positive experience with BenefitWalletI can tell you that this scenario is not typical of our usual performance and to our goal of keeping our clients as our main focus.According to our records, you currently have an acitve debit card on file as of May 12th, If you need additional information please contact [redacted] and request to speak to an operations manager for assitance.Thank you

Complaint: [redacted] I am rejecting this response because: I have sent copies of the identity theft form to benefit wallet next day through the post officeI sent a faxed copy as wellI have not yet received my replacement benefit wallet debit card and have not been reimbursed the money that was used from a person at a cvs in Brooklyn newYorkAs said before I live in I [redacted] I have not received any updates on this situation and the standard generic email that benefit wallet xexox sent is just to make it seem like they are helping me The fraud department has never called and I have not received my money back Not acceptable Regards, Catherine Jones

I am rejecting this response because:I have heard this same response for months now and I am not the only employee in our company who has this issue I would expect my [redacted] debit card [redacted] to me within business days

Please accept my apologies for any inconvenience and your less than positive experience with BenefitWalletI can tell you that this scenario is not typical of our usual performance and to our goal of keeping our clients as our main focus.In order to properly assist the member and expedite the debit card I will need additional account information Please email me directly at [redacted] ; on the subject line please add Attn: Director [redacted] In the body of the email please include the member's full name account number, mailing address and a daytime phone number to confirm the order Regards,BenefitWallet Operations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

We have mailed an amended 5498-SA, to your address on file Should you have any additional questions, please call us at [redacted] , Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET