R & M Automotive

I am rejecting this response because:
The phone number they gave me to call is the number that I have been calling.  Twice I asked to speek to managers and I spoke to [redacted] and [redacted].  They both said that they would call back and never did so I don't expect to get a different result if I call again.I tried to use the card on 5/11 and only 61 cents was available for me to use.  I called the phone number they gave me in the response, asked for a manager and talked to [redacted].  He said that he would look into it and call back when it was fixed.  I never heard from him again.  On 5/15 I tried to use the card again and it did not work.I have been embarrassed twice by having insufficient funds while trying to pay a bill, even though I had more than enough to cover it, but Benefit Wallet will not give me access to my money.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We apologize if your experience with your HSA was anything other than exceptional. This remains our goal, so we would like to clarify to bring positive resolution for you.
  Our records show the ACH transfer you initiated online on 09/04 was debited out of your HSA on 09/06. Please note...

09/04 was a banking holiday. Our business hours are within the Eastern Time zone. An ACH transfer can take five to seven business days to complete. 09/13 would be the seventh business day. Please also check with your receiving bank to confirm there is no issue with the electronic deposit posting to that account.
  The timing for an ACH transfer to complete is stated online, in your account, in the same location where you initiated the transfer.
  The customer service you reported is not acceptable and not typical of our usual performance and our goal of keeping all clients our main focus. Please accept our apologies for any negative experience you may have received. Our Operations Management, with a full review of all the (recorded) calls, will address these reports.
  Another debit posted out on 09/06, bringing your HSA balance to 0.01. Please advise if you would still like to close your account as indicated in your calls, so that we may take care of that for you.
  Should you have any additional questions, please call us at [redacted] Mon - Fri: 8:00 am to 11:00 pm Eastern time, Weekends: 9:00 am to 6:00 pm ET.

Please accept my apologies for any inconvenience and your less than positive experience with BenefitWallet. I can tell you that this scenario is not typical of our usualperformance and to our goal of keeping our clients as our main focus. We have created Ticket #[redacted] with our vendor to...

prioritize your debit card request.  If you should need an update regarding this ticket, please contact an agent at [redacted] from 8am to 11pm eastern.

Please
accept my apologies for any inconvenience and your less than positive
experience with BenefitWallet. I can tell you that this scenario is not typical
of our usual performance and to our goal of keeping our clients as our main
focus. As of 11/3/2015, the members vendor posted the missing...

credit which was deducted from her account in error.

As of 8/8/2017 the member's requests was resolved. Credits to the fraudulent charges were applied back to her account and made available on 8/9/2017.

[redacted]
I am rejecting this response because:Again the company has dodged the actual complaints and issues presented - and also provided false information. I would like contact levels above the basic customer service agents who are responding. Revdex.com, please assist and intervene.
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The tracking number provided was never shipped according to ups!   [redacted]I have never received any assistance from Benefit Wallet and they have allowed $1200. to be stolen from my account and did nothing!This company is mismanaging funds and should be investigated by NJ Attorney Generals Office.Any consumer who reads this should run from Benefit Wallet
Regards,
[redacted]

We are very sorry to hear your experience with your HSA was anything other than exceptional. This remains our goal, so we would like to clarify to bring positive resolution for you.
   Our records show that two electronic (ACH) deposits have posted to your account.
One ACH...

initiated 03/04/2017, posted on 03/14/2017, the 7th business day. One ACH initiated 03/08/2017, posted 03/15/2017, the 5th business day. The timing for an ACH deposit to complete is stated online, in your account, in the same location where you complete the transfer.
   Our records also show that we spoke with you twice, by incoming calls on 01/31/2017. We provided you with our phone number through electronic "Contact Us" messages on 02/13, 03/10 and 03/11/2017.
   Should you have any additional questions, please call us at [redacted], Mon - Fri: 8:00 am to 11:00 pm Eastern time, Weekends: 9:00 am to 6:00 pm ET.

We apologize if your experience with your FSA was anything other than exceptional. This remains our goal, so we would like to address your concerns to bring positive resolution for you.
  Our records show that we already mailed another additional card for your spouse on 09/07/2017....

Please note there is a slightly different address with the city listed as [redacted]. Please call us to confirm if this address may be a factor in prior orders not received.
  The customer service you reported is not acceptable and not typical of our usual performance and our goal of keeping all clients our main focus. Please accept our apologies for any negative experience you may have received. Our Operations Management, with a full review of all the (recorded) calls, will address these reports.
  Should you have any additional questions, please call us at [redacted], Mon - Fri: 8:00 am to 11:00 pm Eastern time, Weekends: 9:00 am to 6:00 pm ET.

Please accept my apologies for any inconvenience and your less than positive experience with BenefitWallet. A new branded debit card has been requested and will be sent overnight delivery within 3 days.

We apologize if your experience with your HSA was anything other than exceptional. This remains our goal, so we would like to address your concerns to bring positive resolution for you.
  Save Daily manages the investment portal that is linked to your HSA online. So that we can...

better understand exactly which portion of the website you are having an issue with, we will have a call made to you today. If you miss our call and want to call back at a more convenient time, please call us at [redacted], Mon - Fri: 8:00 am to 11:00 pm Eastern time, Weekends: 9:00 am to 6:00 pm ET.

We are very sorry to hear your experience with your HSA was anything other than exceptional. This remains our goal, so we would like to clarify to bring positive resolution for you.
  Our records show that your requests were already completed and resolved prior to this complaint. On...

12/09/2016, you asked us to void claims because there was a mistake. Your request was completed without error and the claim check was voided. You then called us on 12/22/2016 to advise that you tried to present the voided check for payment. At your request, you spoke with multiple supervisors and had supervisors call you back as well. The call recordings show that you have hung up on numerous agents because you preferred to speak with someone different, which may cause delay in resolution to your inquiries. As a courtesy, we sent you new claim checks by overnight delivery. On  01/03/2007, per [redacted] this was delivered to you.
  Should you have any additional questions, please call us at[redacted], Mon - Fri: 8:00 am to 11:00 pm Eastern time, Weekends: 9:00 am to 6:00 pm ET. You can also access your account details online at [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Yes they contacted me today and I returned the call and I am satisfied unless I don't get my card. Thank you.

Please accept my apologies for any inconvenience and your less than positive experience with BenefitWallet. I can tell you that this scenario is not typical of our usual performance and to our goal of keeping our clients as our main focus.The member's original check dated 2/20/2015 was reissued on...

6/17/2015 to the address on our records.  If the member still has not received the check it is advised to contact customer service for a replacement check or self-service via member portal.BenefitWallet Operations

We are very sorry to hear your experience with your HSA was anything other than exceptional. This remains our goal, so we would like to clarify to bring positive resolution for you.
  Our records show that there was no prior fee posted to your account for a debit card order. In our...

call with you on 01/18/2017, we ordered you an additional card for your spouse. You were not charged a fee for this order either.
  Should you have any additional questions, please call us at [redacted], Mon - Fri: 8:00 am to 11:00 pm Eastern time, Weekends: 9:00 am to 6:00 pm ET. You can also access your account details online at [redacted]

Please accept my apologies for any inconvenience and your less than positive experience with BenefitWallet. I can tell you that this scenario is not typical of our usual performance and to our goal of keeping our clients as our main focus.Our records indicate an [redacted] reversal in the amount of...

$6550,00 was initiated on 5/15/2015.  If you need additional information please contact our customer service department at ###-###-#### and request to speak with a Team Manager or Operations Manager.BenefitWallet Operations

Complaint: [redacted]
I am rejecting this response because:
There are three misdirections from BenefitWallet (BW from here in).1. What BW disclosed in their response made on 1/4/2017 is that BW ignored my request (made on 10/20/2016) to void the claim # [redacted], and drafted the check #[redacted] on 10/24/2016, 4 days after the request to void the claim. This is a clear misdirection from BW.2. Without sending me any notification, BW voided the disputed check after I deposited the check in my bank account. This is also a misdirection from BW.3. BW is admitting to above proceedings, and claiming that they are not misdirections without providing any plausible explanation. How can drafting a check from the voided claim not be a misdirection? How can voiding the check after the check was deposited without sending the notification to the recipient not a misdirection? BW is clearly not dealing with this Revdex.com compliant professionally. This is another misdirection.
Regards,
[redacted]

We are very sorry to hear your experience with your HSA was anything other than exceptional. This remains our goal, so we would like to clarify to bring positive resolution for you. Your check copy was emailed to [redacted]   Thank you for your suggestions; we received your...

messages through your online "Contact Us" option. Moving forward, please refrain from the use of profanity in your communications with our agents.
  The timing for an ACH deposit to complete is stated online, in your account, in the same location where you complete the transfer. Should you have any additional questions, please call us at [redacted], Mon - Fri: 8:00 am to 11:00 pm Eastern time, Weekends: 9:00 am to 6:00 pm ET.

We are very sorry to hear your experience with your HSA was anything other than exceptional. This remains our goal, so we would like to clarify to bring positive resolution for you.
  Our records show that there was a contribution error in your employer's deposit on 12/31/2016, for...

the November contribution. The amount was doubled. The card was temporarily blocked for your protection, so that you did not overdraw the account. There was another payroll contribution error on 01/05/2017. This deposit was labeled with the wrong tax year, according to the employer deposit note, so it had to be reversed and re-applied. Please accept our apology for any inconvenience this may have caused.
  As our agents advised you, there are also some miscellaneous reasons a card could be declined. They may not work at all terminals due to the coding in the terminal. Additional details are available in your cardholder agreement.
  Per the cardholder agreement, you received with your debit card: You may withdraw no more than $500 per day using your card at one or more ATMs. Some ATM operators or networks may set a lower limit for withdrawals. We reserve the right to impose limitations for security purposes at any time. Unless we tell you otherwise, you can use your card for POS transactions only from vendors we believe provide products or services that constitute qualified medical expenses as defined by section 223 of the Internal Revenue Code. This limitation does not apply to the use of your checks or use of your card at an ATM. For security or other reasons, there may be other limits on your card  transactions. We reserve the right to impose such limitations or restrictions at any time.
  We see that there is currently a claim that will be paid out in the next day or so. In addition to the online claim options, you can also use a checkbook to access funds from your account. Your card should work normally again as well.
  Should you have any additional questions, please call us at[redacted], Mon - Fri: 8:00 am to 11:00 pm Eastern time, Weekends: 9:00 am to 6:00 pm ET. You can also access your account details online at [redacted]