On behalf of the Tom Wood Honda dealership here in AndersonWe are very sorry to hear of this mechanical situation the customer is dealing withAt the dealership both the Pre-Owned Manager, and
the Service Manager spoke to the customersWe offered to have the customers bring in the Chevy to have it re-inspectedDuring this time the Director of Fixed Operations for the entire Tom Wood group was contacted and made aware of the entire customer complaintWe wanted to come to a solution to assist the customerAt this point we offered to repair the transmission on the "As Is" sold vehicle for the customer at a discounted price of $2,The only way we would not be able to assist the customer is if they did not bring the vehicle to us so we could perform the repairsWith all of this being said, our customers are very important to us, and if the customers would like to trade in their Suburban, we would be willing to offer them what they paid for the vehicle at the time of purchase prior to taxes and fees as a trade in towards any vehicle in our Tom Wood Honda inventory
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] this does not solve my problem, I do not want to trade my truck in (that I just paid $to fix) and take the chance of getting another crappy car from this dealership who cares NOTHING about their "customers"I want my money back that I feel I am owed due to the mechanic stating that it has BEEN an issue for awhile and there's no way they didn't know about it!
Regards,
*** ***
To Whom it May Concern,There was a week's time frame, after the initial pick up of the 2006 Avalon with 190K plus miles which had the top of the dash replaced, that we could've been notified of the issue. this occured in March and we are now in August. The part that was under warranty does not...
attach, connect, or in any other way have any thing to do with the monitor display.However, the timing of the display going out soon after the repair to the top of the dash would lead any reasonable person to think there could be a connection between the repair and the issue. Therefore we are willing to replace the monitor at no cost with a used display monitor in full working status.As to the issue wiht the CV Joint, we did in fact put the car on a lift and inspect it as there were several months in between the visits to our service department. The repair was a recommendation. We do a Multi Point Inspection on all vehicles that come into our service department. There were other recommendations as well but they were turned down as is the customers right. We are not offering to repair any other issues on the Avalon unless she is willing to pay for said repairs. There will be no charge for the Display Monitor work. This is a good will gesture only and is does not imply any warranty.If the customer would agree to this response as an adequate fix to her complaint we will be happy to schedule. The part will take approximately 2 weeks to arrive. I am going to have my Fixed Ops Manager reach out to her and let her know our intentions.Please contact Chris H[redacted] at chris_h[redacted]@tomwood.com with any questions on this matter.Thank you for the opportunity to help one of our customers.
Audi Indianapolis did not do anything to cause Mr. [redacted]'s tires to start cupping. Based on our experience the Pirilli tires that were on Mr. [redacted]'s car last between 25 to 30K miles depending on the driving habits of the user. Mr. [redacted] brought his car in with 26,431 miles on it when we replaced the two tires. We strive to keep all of our customers completely satisfied but I am not sure that we can satisfy MR. [redacted]. Since Mr. [redacted] has moved out of state we will offer him a one time refund of the two tires that he purchased and he can utilize his new local Audi dealer in his new state to fix any other issues that come up with his car. We will be happy to credit his American Express if this is acceptable to Mr. [redacted], please let us know and we will get the credit issued.
[redacted], I wanted to follow up on case ID [redacted]. We have been in contact with Mr. [redacted], and have come to what we believe is an agreeable solut[redacted] / outcome. We have already picked up the Toyota Highlander in Washington State, and is in route back to Indianapolis. We...
have agreed to reimburse Mr. [redacted] the following – · $10,000 - down payment · $1000 – Goodwill (to cover airline tickets, interest on the down payment) · $11,000 - Total We have been communicating with Mr. [redacted] via email, but he is currently on a boat, in the Sea of Alaska, and has limited email access. All indications are the $11,000 will meet the expectations of Mr. [redacted]. Contact me with any questions. Bart S[redacted] General Manager Tom Wood Lexus
The Customer Service Manager that handled Mr. [redacted]’s repair is no longer with Tom Wood Collision. According to our notes and insurance information on file, the guest states that the vehicle was in a prior accident before coming to Tom Wood Collision. To our knowledge all the concerns mentioned in...
the complaint have been addressed and corrected with the exception of the windshield molding. We have the windshield molding here and our records indicate several calls made to the customer with voicemails left asking for a return call to schedule a time to have this part installed. I personally have called three times in the last week and have also sent an email with no reply. A rental vehicle will be provided at no cost for the customer to use on the day of service. Tom Wood Collison offers a Lifetime Warranty on all of our work. There is nothing more we would like to do than get this resolved. We understand that having a vehicle repaired is in inconvenience and we strive to make the experience as pleasant as possible. If you could please encourage Mr. [redacted] to reach out to me I assure you I will take care of his concerns. Anyone else that may have questions or concerns regarding this complaint should feel free to contact me as well. I would be more than willing to discuss this with them and answer any questions they may have. Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I forwarded the wrong VIN number by mistake. The correct vin is: [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]l
I just spoke with Mr [redacted]. What prompted this is he went to Falcone VW and they pointed this stuff out on an inspection. They quoted him $800.00 to rectify. He asked if we would give him a check. I told him I would like the opportunity to personally see the car...
thru and convinced him. He said this was our last chance and was very adamant to that fact. I have an e-mail with all the facts into David H[redacted] at VW so we can get the stickers ordered and will follow up with the guest at that time. I will update once these minor things are handled/
We have contacted Mr. [redacted] and have scheduled a technician to be at his residence on 7/21 @ 9:30am to clean up tar residue left from frame repair.The only reason we have not sent someone earlier, since the Revdex.com complaint, is that the customer was out of town and this is the date he chose.Thank you in...
this manner and we are considering this issue closed.Sincerely,Chris H[redacted]
Apologies to Mr. [redacted] on the inconvenience that occurred to him with Tom Wood Lexus. We will be willing to allow a third party vendor place the film on his vehicle as requested, as long as we can communicate with the vendor prior to the procedure taking place. Please contact Ashley...
E[redacted], our Lexus Experience Manager to make the necessary arrangements. Her cell number is [redacted].
On 11/28/2015 Mr. [redacted] brought in his 2014 Audi A4 for the routine 15K service The vehicle had 16,652 miles on it. There was no mention or request from the customer about noise from the tires. on 1/26/2016 Mr. [redacted] brought his vehicle in with 22,592 miles...
complaining that he thought he had a bent rim because there was a loud noise from the front of the car. We inspected his car and informed him that his tires were cupping and in order to alleviate the loud noise it required two tires be replaced and we recommended an alignment be performed to insure that the new tires would not cup. Mr [redacted] picked up his car and declined any work. We then received a call from Audi that Mr [redacted] called in complaining that when he brought his car in back for the 15K service that he complained about the tires and he wanted to hold us liable that we didn't discover his tires were cupping at the 15k service. We have no record of any complaint from his 15K service and Mr. [redacted] drove his car another 5943 miles before bringing it in with the complaint about the bent rim. Mr [redacted] called in on 3/7/2016 and spoke with Joe [redacted] the Audi service manager about his complaints. In order to make Mr. [redacted] happy Joe offered him a goodwill gesture to install two new tires at our dealer cost and do an alignment for $100.00 which was a discount of $89.00 from our standard charge. Mr [redacted] told Joe that he would do the tires but he would pass on the alignment. He stated that he was moving to Virginia and was going to drive on these tires thru the summer then buy Michelins at the end of the summer and do the alignment in Virginia. On 3/8/2016 Mr. [redacted] dropped his car off and we installed the two tires. When he dropped his car off he informed the service advisor that he changed his mind and to go ahead and do the alignment. The service advisor told him that we would install the tires and then recheck the alignment to show him the specks before we did the alignment. His car had 26,462 miles on it This was an additional 3870 miles since we originally recommended the two tires and alignment. Mr [redacted] showed up after we installed the tires but before we were finished with the alignment and didn't want to wait for us to finish. On 3/9/2016 Mr [redacted] called Joe [redacted] complaining that the car still had a little noise and complaining that we didn't do the alignment. Joe apologized and suggested that he bring the car back in for the alignment and we would give him a car to drive so he wasn't inconvenienced. Mr. [redacted] said that would be fine and he also asked if we could do the other two tires at cost. Joe agreed to this. Mr. [redacted] agreed to bring his car back in on Tuesday 3/15/2016 to have these items performed. That is where it stood until we just received this Revdex.com complaint.
[redacted]Revdex.com151 N Delaware ST #2020Indianapolis In 46204Ms. [redacted], I am responding to a complaint with the ID# [redacted] in regards to a dispute that allegedly took place on 03/31/2014. Unfortunately all managers and the sales person involved in this...
transaction are no longer employed at Tom Wood Nissan. My employment as General Manager started in August 2014 but my knowledge of this transaction didn't occur until the last week of December or the first week of January when the father of the customer reached out to me. As of today, neither myself or any manager have had a conversation with [redacted] or her boss, just the father. He called me and stated what happened and that he had to pay Nissan Motor Acceptance Corp on her behalf to settle her account on the 2011 Nissan. It's my understanding that the charges in question are for the damage on the vehicle that was turned back into Nissan. When a customer terminates their lease or turns it back in, like she did, the customer is responsible for the damage and condition of the vehicle per their contract . [redacted] didn't trade the car in because it would have been on the contract and purchase agreement. The We Owe/They Owe form she has states that neither party owes anything from the deal on 3/31/2014. The issue is between the leasing company and the customer not Tom Wood Nissan and the customer. Please let me know if I can be of any further assistance.Best Regards,[redacted]General ManagerTom Wood Nissan
We are sorry to hear that the customer has chosen not to accept our fair and reasonable offer. At this time we would like to extend the offer until the end of March to allow the customer to reconsider. Please let us know if we can be of further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am willing to submit a screen shot of my phones records for that day. I called Mr C** at the dealership at 2:01 pm (time stamped start of call) to inquire to the status of the vehicle and told him I was driving straight there from work at that time. According to Mr P[redacted] the car was logged as sold at 2:00. Therefore, there is a brake down in the system or Mr C** never checked or they just wanted to get me into the dealership. Furthermore, I can also show I never had a missed call or message from the dealership. If Mr P[redacted] would like to quote me a price for 2016 Crosstrek Limited, white or blue with an ivory leather interior and sunroof, I will take it into consideration. This is a cash deal without trade-in so I feel if Mr P[redacted] is serious about earning my business, it shouldn't be a problem for him to do that on this forum.
Regards,
[redacted]
[redacted] entered into a Lease Contract that stated he was to pay a specified monthly payment for a specific term in consideration for the payment of monies that were used for repairs on his commercial truck and working capital. [redacted] suffered a casualty and his insurance...
proceeds paid off the majority of his financial obligation. [redacted] continues to make his payments as agreed and at this rate the balance of his obligation will be paid in full by June of 2016.We highly suspect this complaint was not filed by [redacted]. He has two sisters that were not involved in the transaction who have contacted [redacted] on numerous occasions making unfounded accusations, threatening to hire an attorney and file a complaint. The sisters were not privy to the details of the transaction or all the communications with [redacted]. The description of the transaction below and dollar amounts are inaccurate which further raises questions that this complaint was actually filed by [redacted].We have unsuccessfully tried to contact [redacted] since receiving this report. I would ask that the Revdex.com verify this report was in fact filed by him. [redacted] has no issues with [redacted] and as previously mentioned he is satisfying his obligations as agreed.G. Paul [redacted]General Manager[redacted] Co., Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...
the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I am not satisfied with the response as that the $299 was taxed and it is being financed over the duration of the loanand my score of 651 is not a tier 5.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Jeffrey [redacted], I don't agree with Tom Wood responsive to my complaint my car wasn't like that when I drop it off. When I was there the first time returning my car because they had over looked some thing the manger there at the shop took pics of my car and when I picked my car up the second time that's when I notice the scratches on my car it looked like they had ran my car thru a car washed which I never do..them scratches was there when I let them see my car the first time of return.. And he is saying that on the buttom of my car were rocks hitting my car, it looks like some kind of substanced that they sprayed caused a film on the bottom part of my car because it's a white film..
I do not have a signed warranty but I have a paper stating we have a day 3,powertrain warranty!
On behalf of the Tom Wood Honda dealership here in AndersonWe are very sorry to hear of this mechanical situation the customer is dealing withAt the dealership both the Pre-Owned Manager, and
the Service Manager spoke to the customersWe offered to have the customers bring in the Chevy to have it re-inspectedDuring this time the Director of Fixed Operations for the entire Tom Wood group was contacted and made aware of the entire customer complaintWe wanted to come to a solution to assist the customerAt this point we offered to repair the transmission on the "As Is" sold vehicle for the customer at a discounted price of $2,The only way we would not be able to assist the customer is if they did not bring the vehicle to us so we could perform the repairsWith all of this being said, our customers are very important to us, and if the customers would like to trade in their Suburban, we would be willing to offer them what they paid for the vehicle at the time of purchase prior to taxes and fees as a trade in towards any vehicle in our Tom Wood Honda inventory
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] this does not solve my problem, I do not want to trade my truck in (that I just paid $to fix) and take the chance of getting another crappy car from this dealership who cares NOTHING about their "customers"I want my money back that I feel I am owed due to the mechanic stating that it has BEEN an issue for awhile and there's no way they didn't know about it!
Regards,
*** ***
To Whom it May Concern,There was a week's time frame, after the initial pick up of the 2006 Avalon with 190K plus miles which had the top of the dash replaced, that we could've been notified of the issue. this occured in March and we are now in August. The part that was under warranty does not...
attach, connect, or in any other way have any thing to do with the monitor display.However, the timing of the display going out soon after the repair to the top of the dash would lead any reasonable person to think there could be a connection between the repair and the issue. Therefore we are willing to replace the monitor at no cost with a used display monitor in full working status.As to the issue wiht the CV Joint, we did in fact put the car on a lift and inspect it as there were several months in between the visits to our service department. The repair was a recommendation. We do a Multi Point Inspection on all vehicles that come into our service department. There were other recommendations as well but they were turned down as is the customers right. We are not offering to repair any other issues on the Avalon unless she is willing to pay for said repairs. There will be no charge for the Display Monitor work. This is a good will gesture only and is does not imply any warranty.If the customer would agree to this response as an adequate fix to her complaint we will be happy to schedule. The part will take approximately 2 weeks to arrive. I am going to have my Fixed Ops Manager reach out to her and let her know our intentions.Please contact Chris H[redacted] at chris_h[redacted]@tomwood.com with any questions on this matter.Thank you for the opportunity to help one of our customers.
Audi Indianapolis did not do anything to cause Mr. [redacted]'s tires to start cupping. Based on our experience the Pirilli tires that were on Mr. [redacted]'s car last between 25 to 30K miles depending on the driving habits of the user. Mr. [redacted] brought his car in with 26,431 miles on it when we replaced the two tires. We strive to keep all of our customers completely satisfied but I am not sure that we can satisfy MR. [redacted]. Since Mr. [redacted] has moved out of state we will offer him a one time refund of the two tires that he purchased and he can utilize his new local Audi dealer in his new state to fix any other issues that come up with his car. We will be happy to credit his American Express if this is acceptable to Mr. [redacted], please let us know and we will get the credit issued.
[redacted], I wanted to follow up on case ID [redacted]. We have been in contact with Mr. [redacted], and have come to what we believe is an agreeable solut[redacted] / outcome. We have already picked up the Toyota Highlander in Washington State, and is in route back to Indianapolis. We...
have agreed to reimburse Mr. [redacted] the following – · $10,000 - down payment · $1000 – Goodwill (to cover airline tickets, interest on the down payment) · $11,000 - Total We have been communicating with Mr. [redacted] via email, but he is currently on a boat, in the Sea of Alaska, and has limited email access. All indications are the $11,000 will meet the expectations of Mr. [redacted]. Contact me with any questions. Bart S[redacted] General Manager Tom Wood Lexus
The Customer Service Manager that handled Mr. [redacted]’s repair is no longer with Tom Wood Collision. According to our notes and insurance information on file, the guest states that the vehicle was in a prior accident before coming to Tom Wood Collision. To our knowledge all the concerns mentioned in...
the complaint have been addressed and corrected with the exception of the windshield molding. We have the windshield molding here and our records indicate several calls made to the customer with voicemails left asking for a return call to schedule a time to have this part installed. I personally have called three times in the last week and have also sent an email with no reply. A rental vehicle will be provided at no cost for the customer to use on the day of service. Tom Wood Collison offers a Lifetime Warranty on all of our work. There is nothing more we would like to do than get this resolved. We understand that having a vehicle repaired is in inconvenience and we strive to make the experience as pleasant as possible. If you could please encourage Mr. [redacted] to reach out to me I assure you I will take care of his concerns. Anyone else that may have questions or concerns regarding this complaint should feel free to contact me as well. I would be more than willing to discuss this with them and answer any questions they may have. Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I forwarded the wrong VIN number by mistake. The correct vin is: [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]l
I just spoke with Mr [redacted]. What prompted this is he went to Falcone VW and they pointed this stuff out on an inspection. They quoted him $800.00 to rectify. He asked if we would give him a check. I told him I would like the opportunity to personally see the car...
thru and convinced him. He said this was our last chance and was very adamant to that fact. I have an e-mail with all the facts into David H[redacted] at VW so we can get the stickers ordered and will follow up with the guest at that time. I will update once these minor things are handled/
We have contacted Mr. [redacted] and have scheduled a technician to be at his residence on 7/21 @ 9:30am to clean up tar residue left from frame repair.The only reason we have not sent someone earlier, since the Revdex.com complaint, is that the customer was out of town and this is the date he chose.Thank you in...
this manner and we are considering this issue closed.Sincerely,Chris H[redacted]
Apologies to Mr. [redacted] on the inconvenience that occurred to him with Tom Wood Lexus. We will be willing to allow a third party vendor place the film on his vehicle as requested, as long as we can communicate with the vendor prior to the procedure taking place. Please contact Ashley...
E[redacted], our Lexus Experience Manager to make the necessary arrangements. Her cell number is [redacted].
On 11/28/2015 Mr. [redacted] brought in his 2014 Audi A4 for the routine 15K service The vehicle had 16,652 miles on it. There was no mention or request from the customer about noise from the tires. on 1/26/2016 Mr. [redacted] brought his vehicle in with 22,592 miles...
complaining that he thought he had a bent rim because there was a loud noise from the front of the car. We inspected his car and informed him that his tires were cupping and in order to alleviate the loud noise it required two tires be replaced and we recommended an alignment be performed to insure that the new tires would not cup. Mr [redacted] picked up his car and declined any work. We then received a call from Audi that Mr [redacted] called in complaining that when he brought his car in back for the 15K service that he complained about the tires and he wanted to hold us liable that we didn't discover his tires were cupping at the 15k service. We have no record of any complaint from his 15K service and Mr. [redacted] drove his car another 5943 miles before bringing it in with the complaint about the bent rim. Mr [redacted] called in on 3/7/2016 and spoke with Joe [redacted] the Audi service manager about his complaints. In order to make Mr. [redacted] happy Joe offered him a goodwill gesture to install two new tires at our dealer cost and do an alignment for $100.00 which was a discount of $89.00 from our standard charge. Mr [redacted] told Joe that he would do the tires but he would pass on the alignment. He stated that he was moving to Virginia and was going to drive on these tires thru the summer then buy Michelins at the end of the summer and do the alignment in Virginia. On 3/8/2016 Mr. [redacted] dropped his car off and we installed the two tires. When he dropped his car off he informed the service advisor that he changed his mind and to go ahead and do the alignment. The service advisor told him that we would install the tires and then recheck the alignment to show him the specks before we did the alignment. His car had 26,462 miles on it This was an additional 3870 miles since we originally recommended the two tires and alignment. Mr [redacted] showed up after we installed the tires but before we were finished with the alignment and didn't want to wait for us to finish. On 3/9/2016 Mr [redacted] called Joe [redacted] complaining that the car still had a little noise and complaining that we didn't do the alignment. Joe apologized and suggested that he bring the car back in for the alignment and we would give him a car to drive so he wasn't inconvenienced. Mr. [redacted] said that would be fine and he also asked if we could do the other two tires at cost. Joe agreed to this. Mr. [redacted] agreed to bring his car back in on Tuesday 3/15/2016 to have these items performed. That is where it stood until we just received this Revdex.com complaint.
[redacted]Revdex.com151 N Delaware ST #2020Indianapolis In 46204Ms. [redacted], I am responding to a complaint with the ID# [redacted] in regards to a dispute that allegedly took place on 03/31/2014. Unfortunately all managers and the sales person involved in this...
transaction are no longer employed at Tom Wood Nissan. My employment as General Manager started in August 2014 but my knowledge of this transaction didn't occur until the last week of December or the first week of January when the father of the customer reached out to me. As of today, neither myself or any manager have had a conversation with [redacted] or her boss, just the father. He called me and stated what happened and that he had to pay Nissan Motor Acceptance Corp on her behalf to settle her account on the 2011 Nissan. It's my understanding that the charges in question are for the damage on the vehicle that was turned back into Nissan. When a customer terminates their lease or turns it back in, like she did, the customer is responsible for the damage and condition of the vehicle per their contract . [redacted] didn't trade the car in because it would have been on the contract and purchase agreement. The We Owe/They Owe form she has states that neither party owes anything from the deal on 3/31/2014. The issue is between the leasing company and the customer not Tom Wood Nissan and the customer. Please let me know if I can be of any further assistance.Best Regards,[redacted]General ManagerTom Wood Nissan
We are sorry to hear that the customer has chosen not to accept our fair and reasonable offer. At this time we would like to extend the offer until the end of March to allow the customer to reconsider. Please let us know if we can be of further assistance.
A check in the amount of $600 was dropped at FedEx on the evening of 10/14/15. We are sorry for the delay in getting this resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am willing to submit a screen shot of my phones records for that day. I called Mr C** at the dealership at 2:01 pm (time stamped start of call) to inquire to the status of the vehicle and told him I was driving straight there from work at that time. According to Mr P[redacted] the car was logged as sold at 2:00. Therefore, there is a brake down in the system or Mr C** never checked or they just wanted to get me into the dealership. Furthermore, I can also show I never had a missed call or message from the dealership. If Mr P[redacted] would like to quote me a price for 2016 Crosstrek Limited, white or blue with an ivory leather interior and sunroof, I will take it into consideration. This is a cash deal without trade-in so I feel if Mr P[redacted] is serious about earning my business, it shouldn't be a problem for him to do that on this forum.
Regards,
[redacted]
[redacted] entered into a Lease Contract that stated he was to pay a specified monthly payment for a specific term in consideration for the payment of monies that were used for repairs on his commercial truck and working capital. [redacted] suffered a casualty and his insurance...
proceeds paid off the majority of his financial obligation. [redacted] continues to make his payments as agreed and at this rate the balance of his obligation will be paid in full by June of 2016.We highly suspect this complaint was not filed by [redacted]. He has two sisters that were not involved in the transaction who have contacted [redacted] on numerous occasions making unfounded accusations, threatening to hire an attorney and file a complaint. The sisters were not privy to the details of the transaction or all the communications with [redacted]. The description of the transaction below and dollar amounts are inaccurate which further raises questions that this complaint was actually filed by [redacted].We have unsuccessfully tried to contact [redacted] since receiving this report. I would ask that the Revdex.com verify this report was in fact filed by him. [redacted] has no issues with [redacted] and as previously mentioned he is satisfying his obligations as agreed.G. Paul [redacted]General Manager[redacted] Co., Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...
the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I am not satisfied with the response as that the $299 was taxed and it is being financed over the duration of the loanand my score of 651 is not a tier 5.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Jeffrey [redacted], I don't agree with Tom Wood responsive to my complaint my car wasn't like that when I drop it off. When I was there the first time returning my car because they had over looked some thing the manger there at the shop took pics of my car and when I picked my car up the second time that's when I notice the scratches on my car it looked like they had ran my car thru a car washed which I never do..them scratches was there when I let them see my car the first time of return.. And he is saying that on the buttom of my car were rocks hitting my car, it looks like some kind of substanced that they sprayed caused a film on the bottom part of my car because it's a white film..