Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The $299 proposed should also include the 7% tax at the least. I am also dissastisfied with the lack of honest transparency during the sale!
Regards,
[redacted]
We did promise to give her a $25 gift card, as we did everyone we emailed the offer to, but somehow we didn't mail the gift card even after several reminders from our customer. We simply did a very poor job of follow through...To make up for it we are purchasing a $50.00 gift card and...
personally delivering it to the customer today, September 28th, 2015.I will be calling the customer once Maria returns and let's me know the card was delivered.I believe this should satisfy the customer and the Revdex.com as resolved.Sincerely,Chris H[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Ms. [redacted],I have attached Tom Wood Nissan's response to claim #[redacted]. Please contact me if you have any questions.Sincerely,Ken K[redacted]317-688-6000
1/4/2016 Revdex.com Complaint / Mr. [redacted] Mr. [redacted] brought his 2012 Dodge Charger in for repair Nov. 25th through Travlers insurance co.Vehicle repaired with-in Travelers ERT (estimated repair time)Mr. [redacted] contacted to pick up completed vehicle 12/4 – picked up 12/512/21 the guest...
called with a repair issue he noticed. He spoke with TWC Travelers account CSM [redacted] explained Mr. [redacted] has a “life Time” warranty on his repair. He advised him to simply schedule a date that worked for him and we will address his issue. Mr. Bolejack asked to come in on a Saturday, [redacted] explained we are open for deliveries only on Saturday (We do not have production techs in on Saturday it would have to be a week day). This upset Mr. [redacted] and he became combative with [redacted] stating he spoke with the in house Travelers Rep. [redacted] on 11/25/2015 and He told Mr. [redacted] he could come in on Saturday to have his issue addressed. He then brought a new “unrelated to the claim issue to [redacted]’s attention. (front Headlamp & fog lamp have overspray on them) [redacted] explained in our repair process this is not possible but we will be happy to look at when the vehicle arrives for the original repair issue.In House Travelers Rep. [redacted] stated he did not speak with Mr. [redacted] that day because Tom Wood Collision nor Travelers Ins. Were open that day?Manager Jennifer [redacted] reached out to contact Mr. [redacted] to schedule. He was Very Combative using profanity & hung up on her. She called on [redacted] to contact him.[redacted] scheduled the for 12/21/15 12/21/15 Mr. [redacted] went over the vehicle with [redacted] & [redacted] ( left front door vent shad had minor scratches, the belt molding had wrinkles in it and the door did not open as smooth as it did prior to the collision. Vent shade & belt molding were deem not related age wearable parts BUT Travelers cover them for guest satisfaction. Mr. [redacted] also had a concern with overspray on his Head & Fog Lamp, [redacted] explained the bumper cover and lights are covered with plastic in our paint repair process. He also pointed out Mr. [redacted] Front bumper cover has had a poor prior repair showing clear coat very fogy looking. Travelers agreed to pay to have this arear buffed again for guest satisfaction. 12/30/15 all Mr. [redacted] issues were addressed & corrected. [redacted] / [redacted] & Jennifer [redacted] review the completed vehicle and all agreed both businesses went above and beyond for try to satisfy Mr. [redacted]. 12/30/15 Mr. [redacted] was in to pick and [redacted] & [redacted] came to my office to ask me to speak to Mr. [redacted] because he was not satisfied with the front bumper (it had small rock chips on the lower ground effect portion, common from road & highways) I explained these are common chip and just about all vehicle have them. He did not like my answer and was be Very combative and using profanity loudly. Asked Mr. [redacted] if all his issues he came in with were corrected. He stated Yes, but he didn’t have these chips & light scratches (on his hood) I then referred to our photos taken with our vehicle check in process and all these ships & scratches along with several other dents, paint missing scratches were present over the entire vehicle.**( See attached photos)** TWC feels we repaired Mr. [redacted]’s vehicle back to “pre-accident” as per the agreed estimate provided from His insurance company Travelers. We stand 100% behind our workmanship with a Life time warranty. Mr. [redacted]’s Insurance co Travelers. Agrees. Respectfully yours, Merze [redacted] Collision Center Director Tom Wood Collision Center 9727 Bauer Drive Indianapolis, IN 46240 Phone [redacted] Fax 317- 575-6882 [redacted] Great Teams have Great Teammates.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
Reicina [redacted]
Hi Mrs. [redacted],Please make sure that we are the correct Porsche dealer that you are having a problem with in regard to this matter. Your prior correspondence with Porsche Cars of North America was directed at our store, but the issues you shared with PCNA was at a different store in a different state. Since you purchased multiple Porsche products at the same time, you may want to confirm who is the correct contact. I only bring this up since we have already addressed your plate issue and provided you with an address where you can pick them up from the New Jersey BMV. Thank you for taking the time to review our response to your issue regarding the L&T on your New Jersey based Porsche Macan. As you are the owner of a small business, I'm sure you understand the importance of providing the correct information when trying to secure governmental issued documents such as license plates. Even though we used a professional service provider to make sure your Porsche was plated properly, the document that you provided to the provider, and subsequently the State of New Jersey, was incorrect. This incorrect information caused the State of New Jersey to reject all of your documents. I hope this clarifies my response from yesterday since you replied that you were not satisfied with the original answer to your complaint.Yesterday, I provided you and the Revdex.com with the address and phone number where you could go to pick up your plate in person immediately. All of the issues caused by your submission of the wrong data required has been taken care of by the service provider and the delay caused by submitting the wrong information to New Jersey is now well behind us. Finally, as I shared with you yesterday, we did not receive the corrected insurance documents from you until August 4, 2016. We immediately forwarded those to the service provider for processing. As matter of fact, the NJ BMV received the correct information of August 5, 2016 via overnight service. We have been working to get your documents processed every single day since August 5, 2016. As a matter of additional fact, you have spoken to our Business Manager regularly since that time and you have been updated at
every possible opportunity. Should
we be able to offer any additional assistance, please let us know.
John
M[redacted]
General
Manager
Tom
Wood Porsche
Thank you for the opportunity to address your concern regarding your New Jersey L&T process in regard to your Porsche Macan that you purchased from Tom Wood Porsche on July 8, 2016.As the PDF included with this reply indicates, your paperwork was processed through the service provider on July...
14, 2016. Unfortunately, your failure to provide the provider with the correct insurance information with the correct VIN number caused the NJ BMV to reject your documents. The documents provided at the time of purchase were for a different vehicle and not the vehicle you purchased.We did not receive the corrected insurance documents from you until August 4, 2016. We immediately forwarded those to the service provider for processing. As matter of fact, the NJ BMV received the correct information of August 5, 2016 via overnight service. We have been working to get your documents processed every single day since August 5, 2016. As a matter of additional fact, you have spoken to our Business Manager regularly since that time and you have been updated at every possible opportunity. To that end, we have been informed today that you can visit the NJ BMV located at 404 East Washington Avenue, Washington, NJ 07882 today and complete the L&T process. The contact phone number is 908 835 3200. Should we be able to offer any additional assistance, please let us know.John M[redacted]General ManagerTom Wood Porsche
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would like to know what insurance documentation he is referring to when he says previous accident. This is the first accident I've had. I do not trust Tom Wood Collision staff to repair my vehicle. I have been very accommodating thus far with their inability to meet the expectation of the customer. I will never do business with any of the Tom Wood affiliates based on their actions alone. I would ask that Tom Wood collision meet agree to my original proposal so I can my vehicle repaired properly by another company.
Regards
[redacted]
Ms. [redacted], Ms. [redacted] brought the vehicle to Tom Wood Nissan on 11-16-15 with and electrical issue with her rear hatch. It was a difficult problem to find. Once we finally found the connector that was the issue was in the behind the side panel. We had to take out...
all interior panels in the back and rear seats and floor panels. It was Tuesday prior to Thanksgiving and Ms. [redacted] had to have her vehicle back to go out of town. We repaired the vehicle to get her back on the road. When she picked up the vehicle, Gary A[redacted] the Service Manager informed her that the water damage could cause other issues and that the harness needs to be replaced. She returned on 12-15-15 stating she had the rear hatch issue again and that we found further corrosion to the connectors of the rear wiring harness. We contacted CarMax extended warranty since the vehicle was purchased from there and they declined any repairs due to the fact there was water intrusion. We informed Ms. [redacted] that the repairs would run $975.00 for repairs to the vehicle at which time she declined. Ms. [redacted] contacted Nissan Motor America for assistance and they declined any assistance to her. Ms. [redacted]’s issues with her vehicle did not come from the repairs performed on her vehicle but rather from the water intrusion the vehicle has had causing damage to her electrical wiring. Also during the week Ms. [redacted]’s vehicle was in service she was provided a rental vehicle at no expense to her. I have attached three documents that explain what was performed. Sincerely,Ken K[redacted]General ManagerTom Wood Nissan
The deposit was for a custom build Porsche Cayenne. All custom build units that are cancelled or not accepted by the customer are not eligible for a refund of the down payment. Sales Representatives are not authorized to grant refunds under any circumstance. However, in this case case an...
exception will be made due to the fact that US immigration officials delayed the scheduled delivery to to a VISA status
Dear Revdex.com of Central Indiana, Ms [redacted] did come into the service department to have her tires rotated and she told the advisor that someone scratched her car. The scratch in question had previous touch up paint on a portion of it, so we denied that we were to blame. We eventually...
agreed to have the area painted and we did ask her to get alternate transportation or rent one of our rental cars. After she voiced her opinion to several members of our staff, we then agreed to pay for her rental car. According to our records, she never paid us or was charged for anything. I attached a copy of the work order for your review. If she has a receipt for $60 that she paid us, we will refund. Sincerely,Ken K[redacted]General ManagerTom Wood Nissan
Ms. [redacted], In my previous response I enclosed a document from Corporate Nissan showing their credit tiers. His credit score warrants a tier 6 approval. However he received a tier 5 approval which gave him the better 4.9% APR for his loan. I have attached the document again for his review. I will still credit him the $299 Safety Light if he wishes. I apologize for the mis communication during his purchase. We tried to get him the best interest rate we could. Sincerely, Ken K[redacted]
[redacted], This is in response to Mr [redacted]'s response to file #[redacted]. I am currently working with our third party credit vendors, [redacted] and [redacted] Marketing Services to see if it's possible to get the inquiries taken off their credit report. I will update this file within 48 hours from now. Sincerely,Ken K[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is a BOGUS offer by a bogus company that I will never ever buy a vehicle off of or refer anyone to! This does NOT resolve my issue of being out of almost $3000.00 because of negligent actions taken by YOUR mechanics team. I will be pursing legal action.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The $299 proposed should also include the 7% tax at the least. I am also dissastisfied with the lack of honest transparency during the sale!
Regards,
[redacted]
We did promise to give her a $25 gift card, as we did everyone we emailed the offer to, but somehow we didn't mail the gift card even after several reminders from our customer. We simply did a very poor job of follow through...To make up for it we are purchasing a $50.00 gift card and...
personally delivering it to the customer today, September 28th, 2015.I will be calling the customer once Maria returns and let's me know the card was delivered.I believe this should satisfy the customer and the Revdex.com as resolved.Sincerely,Chris H[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Ms. [redacted], I have attached Tom Wood Nissan's response to this complaint. Thank you,Ken K[redacted]
The plates were delivered via FedEx on Tuesday, August 23, 2017 from Tom Wood Porsche. This was ten days before the promised date.
Ms. [redacted],I have attached Tom Wood Nissan's response to claim #[redacted]. Please contact me if you have any questions.Sincerely,Ken K[redacted]317-688-6000
1/4/2016 Revdex.com Complaint / Mr. [redacted] Mr. [redacted] brought his 2012 Dodge Charger in for repair Nov. 25th through Travlers insurance co.Vehicle repaired with-in Travelers ERT (estimated repair time)Mr. [redacted] contacted to pick up completed vehicle 12/4 – picked up 12/512/21 the guest...
called with a repair issue he noticed. He spoke with TWC Travelers account CSM [redacted] explained Mr. [redacted] has a “life Time” warranty on his repair. He advised him to simply schedule a date that worked for him and we will address his issue. Mr. Bolejack asked to come in on a Saturday, [redacted] explained we are open for deliveries only on Saturday (We do not have production techs in on Saturday it would have to be a week day). This upset Mr. [redacted] and he became combative with [redacted] stating he spoke with the in house Travelers Rep. [redacted] on 11/25/2015 and He told Mr. [redacted] he could come in on Saturday to have his issue addressed. He then brought a new “unrelated to the claim issue to [redacted]’s attention. (front Headlamp & fog lamp have overspray on them) [redacted] explained in our repair process this is not possible but we will be happy to look at when the vehicle arrives for the original repair issue.In House Travelers Rep. [redacted] stated he did not speak with Mr. [redacted] that day because Tom Wood Collision nor Travelers Ins. Were open that day?Manager Jennifer [redacted] reached out to contact Mr. [redacted] to schedule. He was Very Combative using profanity & hung up on her. She called on [redacted] to contact him.[redacted] scheduled the for 12/21/15 12/21/15 Mr. [redacted] went over the vehicle with [redacted] & [redacted] ( left front door vent shad had minor scratches, the belt molding had wrinkles in it and the door did not open as smooth as it did prior to the collision. Vent shade & belt molding were deem not related age wearable parts BUT Travelers cover them for guest satisfaction. Mr. [redacted] also had a concern with overspray on his Head & Fog Lamp, [redacted] explained the bumper cover and lights are covered with plastic in our paint repair process. He also pointed out Mr. [redacted] Front bumper cover has had a poor prior repair showing clear coat very fogy looking. Travelers agreed to pay to have this arear buffed again for guest satisfaction. 12/30/15 all Mr. [redacted] issues were addressed & corrected. [redacted] / [redacted] & Jennifer [redacted] review the completed vehicle and all agreed both businesses went above and beyond for try to satisfy Mr. [redacted]. 12/30/15 Mr. [redacted] was in to pick and [redacted] & [redacted] came to my office to ask me to speak to Mr. [redacted] because he was not satisfied with the front bumper (it had small rock chips on the lower ground effect portion, common from road & highways) I explained these are common chip and just about all vehicle have them. He did not like my answer and was be Very combative and using profanity loudly. Asked Mr. [redacted] if all his issues he came in with were corrected. He stated Yes, but he didn’t have these chips & light scratches (on his hood) I then referred to our photos taken with our vehicle check in process and all these ships & scratches along with several other dents, paint missing scratches were present over the entire vehicle.**( See attached photos)** TWC feels we repaired Mr. [redacted]’s vehicle back to “pre-accident” as per the agreed estimate provided from His insurance company Travelers. We stand 100% behind our workmanship with a Life time warranty. Mr. [redacted]’s Insurance co Travelers. Agrees. Respectfully yours, Merze [redacted] Collision Center Director Tom Wood Collision Center 9727 Bauer Drive Indianapolis, IN 46240 Phone [redacted] Fax 317- 575-6882 [redacted] Great Teams have Great Teammates.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
Reicina [redacted]
Hi Mrs. [redacted],Please make sure that we are the correct Porsche dealer that you are having a problem with in regard to this matter. Your prior correspondence with Porsche Cars of North America was directed at our store, but the issues you shared with PCNA was at a different store in a different state. Since you purchased multiple Porsche products at the same time, you may want to confirm who is the correct contact. I only bring this up since we have already addressed your plate issue and provided you with an address where you can pick them up from the New Jersey BMV. Thank you for taking the time to review our response to your issue regarding the L&T on your New Jersey based Porsche Macan. As you are the owner of a small business, I'm sure you understand the importance of providing the correct information when trying to secure governmental issued documents such as license plates. Even though we used a professional service provider to make sure your Porsche was plated properly, the document that you provided to the provider, and subsequently the State of New Jersey, was incorrect. This incorrect information caused the State of New Jersey to reject all of your documents. I hope this clarifies my response from yesterday since you replied that you were not satisfied with the original answer to your complaint.Yesterday, I provided you and the Revdex.com with the address and phone number where you could go to pick up your plate in person immediately. All of the issues caused by your submission of the wrong data required has been taken care of by the service provider and the delay caused by submitting the wrong information to New Jersey is now well behind us. Finally, as I shared with you yesterday, we did not receive the corrected insurance documents from you until August 4, 2016. We immediately forwarded those to the service provider for processing. As matter of fact, the NJ BMV received the correct information of August 5, 2016 via overnight service. We have been working to get your documents processed every single day since August 5, 2016. As a matter of additional fact, you have spoken to our Business Manager regularly since that time and you have been updated at
every possible opportunity. Should
we be able to offer any additional assistance, please let us know.
John
M[redacted]
General
Manager
Tom
Wood Porsche
Thank you for the opportunity to address your concern regarding your New Jersey L&T process in regard to your Porsche Macan that you purchased from Tom Wood Porsche on July 8, 2016.As the PDF included with this reply indicates, your paperwork was processed through the service provider on July...
14, 2016. Unfortunately, your failure to provide the provider with the correct insurance information with the correct VIN number caused the NJ BMV to reject your documents. The documents provided at the time of purchase were for a different vehicle and not the vehicle you purchased.We did not receive the corrected insurance documents from you until August 4, 2016. We immediately forwarded those to the service provider for processing. As matter of fact, the NJ BMV received the correct information of August 5, 2016 via overnight service. We have been working to get your documents processed every single day since August 5, 2016. As a matter of additional fact, you have spoken to our Business Manager regularly since that time and you have been updated at every possible opportunity. To that end, we have been informed today that you can visit the NJ BMV located at 404 East Washington Avenue, Washington, NJ 07882 today and complete the L&T process. The contact phone number is 908 835 3200. Should we be able to offer any additional assistance, please let us know.John M[redacted]General ManagerTom Wood Porsche
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would like to know what insurance documentation he is referring to when he says previous accident. This is the first accident I've had. I do not trust Tom Wood Collision staff to repair my vehicle. I have been very accommodating thus far with their inability to meet the expectation of the customer. I will never do business with any of the Tom Wood affiliates based on their actions alone. I would ask that Tom Wood collision meet agree to my original proposal so I can my vehicle repaired properly by another company.
Regards
[redacted]
Ms. [redacted], Ms. [redacted] brought the vehicle to Tom Wood Nissan on 11-16-15 with and electrical issue with her rear hatch. It was a difficult problem to find. Once we finally found the connector that was the issue was in the behind the side panel. We had to take out...
all interior panels in the back and rear seats and floor panels. It was Tuesday prior to Thanksgiving and Ms. [redacted] had to have her vehicle back to go out of town. We repaired the vehicle to get her back on the road. When she picked up the vehicle, Gary A[redacted] the Service Manager informed her that the water damage could cause other issues and that the harness needs to be replaced. She returned on 12-15-15 stating she had the rear hatch issue again and that we found further corrosion to the connectors of the rear wiring harness. We contacted CarMax extended warranty since the vehicle was purchased from there and they declined any repairs due to the fact there was water intrusion. We informed Ms. [redacted] that the repairs would run $975.00 for repairs to the vehicle at which time she declined. Ms. [redacted] contacted Nissan Motor America for assistance and they declined any assistance to her. Ms. [redacted]’s issues with her vehicle did not come from the repairs performed on her vehicle but rather from the water intrusion the vehicle has had causing damage to her electrical wiring. Also during the week Ms. [redacted]’s vehicle was in service she was provided a rental vehicle at no expense to her. I have attached three documents that explain what was performed. Sincerely,Ken K[redacted]General ManagerTom Wood Nissan
The deposit was for a custom build Porsche Cayenne. All custom build units that are cancelled or not accepted by the customer are not eligible for a refund of the down payment. Sales Representatives are not authorized to grant refunds under any circumstance. However, in this case case an...
exception will be made due to the fact that US immigration officials delayed the scheduled delivery to to a VISA status
Dear Revdex.com of Central Indiana, Ms [redacted] did come into the service department to have her tires rotated and she told the advisor that someone scratched her car. The scratch in question had previous touch up paint on a portion of it, so we denied that we were to blame. We eventually...
agreed to have the area painted and we did ask her to get alternate transportation or rent one of our rental cars. After she voiced her opinion to several members of our staff, we then agreed to pay for her rental car. According to our records, she never paid us or was charged for anything. I attached a copy of the work order for your review. If she has a receipt for $60 that she paid us, we will refund. Sincerely,Ken K[redacted]General ManagerTom Wood Nissan
Ms. [redacted], In my previous response I enclosed a document from Corporate Nissan showing their credit tiers. His credit score warrants a tier 6 approval. However he received a tier 5 approval which gave him the better 4.9% APR for his loan. I have attached the document again for his review. I will still credit him the $299 Safety Light if he wishes. I apologize for the mis communication during his purchase. We tried to get him the best interest rate we could. Sincerely, Ken K[redacted]
[redacted], This is in response to Mr [redacted]'s response to file #[redacted]. I am currently working with our third party credit vendors, [redacted] and [redacted] Marketing Services to see if it's possible to get the inquiries taken off their credit report. I will update this file within 48 hours from now. Sincerely,Ken K[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is a BOGUS offer by a bogus company that I will never ever buy a vehicle off of or refer anyone to! This does NOT resolve my issue of being out of almost $3000.00 because of negligent actions taken by YOUR mechanics team. I will be pursing legal action.
Regards,
[redacted]