Radia Inc PS

The payment in the amount of $450 for these charges was posted on 1/3/17. The Collection account was pulled from the agency on 1/3/17 as well. The account balance is currently zero.

Revdex.com Staff - Radia did not receive notification of this complaint until 7/26/16. The original was not received. This patient's issue was resolved on 7/14/16. Please see attached.
Mr. [redacted], I apologize for the errors that occurred on your daughters account. This should not have happened. I became...

involved personally in 7/14 and the issue has been resolved.  Thank you. Megan

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I wish I didn't have to file a complaint, but after numerous times I was told it would get handled and it never was, I felt I had to do something.  Thank you for your attention in this matter and helping getting this resolved.Sincerely, [redacted]

No further bills for this exam date of service will be sent to the patient. We have received the payment EOB and we are currently looking for the payment. Once received, it will be posted to the account.

Complaint:...

12423496
I am rejecting this response because: I have told them at least four times, they should not bill TRICAREWEST as that is not my insurance company.  The VA usesTRIWEST based out of Arizona.  They are the ones that have already paid the bills.
Sincerely,
Gregg [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. and I appreciate the swift response and resolution. Sincerely, [redacted]

Radia is a radiology practice that is not present at the time of exam. We rely on the provider of service to inform patients of our services. Because this patient has no insurance, he was provided a 50% discount for our services. The discount should be visible on the statement sent for services...

rendered. We apologize that you were not informed of our services. The patient was contacted by our billing company and the account and balance owed was reviewed. The balance remains owed and will not be further discounted.

[redacted] Ms. [redacted],
I'd like to apologize for your experience with Radia billing. Because our practice is not on-site where our patient's receive services we must rely on the data provided to us by our hospital partners. The address we received for you was received with Lynnwood as the...

city and the Zip Code of 98037. The statements we sent in 2015 and 2016 were all returned. We then turned your account over to our agency. We do not report to any credit bureau's. I can assure you that your credit has not been adversely affected.
Again, I apologize for your experience. I have noted your account.
Megan C[redacted]

First of all, I'd like to apologize for the late response. I could not get access to the Revdex.com complaint website for several weeks. They were very responsive in assisting but it took a long time.It looks like the issue was resolved between the patient and our billing center on 1/2/18. I will check on...

the account in 30 days to ensure it has resolved appropriately.

The charge for the date of service of 04/1/16 has been adjusted.  There is no balance due on account at this time.  We apologize for any inconvenience this may have caused the patient.

[redacted]DOCUMENT ATTACHED[redacted]
Thank you for your recent letter regarding the complaint submitted to your organization [redacted]. Zotec Partners, LLC provides medical billing management services on behalf Radia Inc. As such, I am responding to your inquiry on their behalf. It is our mutual goal to...

provide accurate and timely billing services in a satisfying manner to the patients of Radia Inc.As a result of our findings,we have taken the following corrective actions:• We have deleted [redacted]s's address from the patient's account.• We have contacted the collection agency and they have removed [redacted]s's address from their patient account .We apologize for the inconvenience this has caused [redacted]. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at [email protected]

I believe this issue is now resolved. Very sorry for any inconvenience.

We will work with the insurance company directly about the payment we did not receive for the 7/11/13 services. The credit card refund of $116.40 was processed. The patient account balance is currently $0. There is nothing more that can be done at this time.

I will respond to this complaint via letter directly to the patient at the address noted in the complaint. Explanation and resolution are quite complicated and would involve the disclosure of too much personal protected information for a public forum. The letter will be put in tomorrow's mail.

[redacted]DOCUMENT ATTACHED[redacted]
Revdex.com PO Box 1000DuPont, WA 98327RE: [redacted] ID # [redacted]Dear Revdex.com,Thank you for your recent letter regarding the complaint submitted to your organization by[redacted] . Zotec Partners, LLC provides medical billing management services...

on behalf Radia. As such, I am responding to your  inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Radia.Our review of the patient's account has resulted in these findings:• We received the patient payment of $116.82 and have applied it to the patient's account . As a result of these findings, we have taken the following corrective actions :• The balance of $116.82 has been cancelled from the collection agency.We apologize for the inconvenience this has caused [redacted]. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at [redacted]@zotecpartners.com Renee A[redacted]
ManagerZotec Partners11460 N. Meridian Street, Ste 200Carmel, IN 46032cc: Ned C[redacted], Chief Compliance Officer

Complaint: [redacted]I am rejecting this response because:
I have contacted my insurance company and am awaiting their information and proof of Radia's claim that they are not part of the PPO network.  Attached is my conversation with [redacted] where [redacted] told me that Radia was to contact Auto Injury Solutions and that I was not to be contacted. I was given the explanation of reimbursement that was already attached to the original complaint. To me this is proof that I do not owe this $10.80 that you are trying to bill me.  This is was your problem to settle with the insurance company. 
At this point I do not think this is my burden to prove information between you and my insurance company.  I have provided you with the information that I have been given. 1) that you are part of a PPO network and that you have accepted payment in full 2) that you were instructed to contact the insurance company regarding any further payment on July 11th.   Either you are or you are not part of their PPO network but you were instructed to contact them and not seek payment from me.  The conversation with [redacted] occurred on July 11th the day that you are saying that the account information was looked up in your system.  Please review your information. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 Radia is attempting to collect $11.36 in past due payment that is not past due. They have been paid in full by the insurance company and Radia has received the explanation on reimbursement that states "This service provider participates in a PPO network and has agreed to accept as payment in dull the reimbursement amount listed in this line for the service listed, and also has agreed not to seek any additional payment from the patient. Both myself and my insurance company have contacted Radia to clear this balance. They were first contacted in June by the insurance company. Then again by my insurance company in July. Lastly I contacted Radia on August 11th and was told that there was zero balance on my account and that it had been cleared. This has clearly not been the case
Since this has been sent to collections I need this to be cleared from my account and my credit report to stay intact. If this is not corrected and reflected in my account and my credit report I will pursue other actions. This appears to be fraudulent billing practices as they have been contacted numerous times and received the explanation of reimbursement multiple times.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: there were two different services 1-12-15 it was chest x-ray 2vw frontal & latl $116.40.  7-11-13 it was x-ray exam knee 4 or more  $117.60 both paid by insurance company.
and 1-12-15 I also paid by me in full by credit card  cashed 2/10/15 for $116.40 . Therefore the amount of $116.40 should refund to the patient. Both insurance company payment indicated on the Explanation Of  Benefit  amount
you may owe to Provider is zero , I do not owe Raida inc PS anything, under network discount programe, the insurance company told me. (Radia inc. PS. Statement and Insurance company Explantion of Benefits can provide on
request).The disputed amount is regarding to the service 1-12-15 , not not  7-11-13
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They finally posted the adjustment from my secondary...

insurance carrier that reduced the balance owed to $15.94. Rather than dispute this amount, I wrote them a check for that amount. However, I am still unsatisfied with the way they handled the filing of the claim with my primary insurance carrier, [redacted]. If they had filed that claim properly, my insurance would have paid the entire claim.I am very appreciative of the quick response and help that I received from Revdex.com in this matter.
Sincerely,
[redacted]

A Radia customer service representative has worked directly with this patient to resolve the issue.