Radia Inc PS

It is my understanding that our billing office customer service representative is working to correct this issue. It may take up to 5 business days. I will follow up to ensure it has been resolved.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We had an opportunity to review the phone call to our call center. The customer service representative incorrectly to the patient that a refund would be received within 30 days. I apologize for this. It was misleading. We also learned that we were provided with the incorrect subscriber name and...

group number, which was the reason for the claim rejections. We have contacted the insurance carrier and obtained the correct information and refiled the claim. I have confirmed that a refund check in the amount of $250 was mailed on 12/21/16. Please let me know if you have any further questions and again, I apologize for the inconvenience this caused you.

The enclosed information is to inform you of the adjusting decision that has been made by USAA concerning your claim for payment of medical bills pursuant to your available coverages. Please review the billed services noted below for accuracy of treatment received. If the services billed do not reflect the treatment that you received, please immediately contact your USAA claims representative. If this form indicates that further information is requested from the provider in order to make a payment decision, please request that your provider supply that information. If you or your provider have questions concerning the information contained on this form or any accompanying physician's letter, or do not agree with the adjusting decision of USAA, please see the last page of this form for instructions regarding the procedure for obtaining answers to questions or to formally appeal this adjusting decision. Payments reflected on this EOR are sent separately from this EOR.

·         The patient made payment of $116.40 and was posted to date of service 01/12/15
·         The date of service 07/11/13 was recently rolled out of campaign review workfile making patient responsible for another...

balance of $117.60
·         The system automatically reallocated the overfunded amount of $116.40 from date of service 01/12/15 to open balance on date of service 07/11/13.
·         I have reallocated $$ to correct charge, processed credit card refund and adjusted off the 07/11/13 charge.