Radiant IPTV

At this time, I have been contacted directly by Radiant IPTV regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
          I have sent an email on January **, 2016 to [redacted] regarding this...

matter, but it looks as if the email did not get through. I am sorry for that, we did not reply sooner because we did not know that we had to send an email directly through the website. If you receive this message, please send me an email to let me know that I sent it in the right place. Also Radiant IPTV has not contacted us since January **, 2016. Thank you for looking into our case.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer first signed up for our service on January *, 2015 and he has been our active customer using our service since then. According to our company policy for sales, he agreed to purchase a yearly plan with auto renewal by availing a FREE set-top-box during initial sign up. Now, we find that...

his plan renewed on January *, 2016 for the 2nd year as per the agreement between him and Radiant IPTV. Our cancellation policy required him to notify us at least 2 weeks prior to auto renewal date, and mandatorily return the Set-Top-Box to our office address for him to avoid auto renewal to take place. However, we did not receive any written cancellation request from the customer prior to renewal date, and also the Set-Top-Box is still in his possession till today. That means the customer is valid and active in our system in the best of our knowledge in terms of his ongoing subscription is concerned with our company. Now, if the customer returns the Set-Top-Box in good condition and after accessing his bill properly, it's very likely that we may refund partially if he does not want to continue the service. This is for your kind information regarding this case ID.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Radiant IPTV regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Radiant IPTV regarding complaint ID [redacted].Sincerely,[redacted]

The customer first signed up for our service on January *, 2015 and he has been our active customer using our service since then. According to our company policy for sales, he agreed to purchase a...

yearly plan with auto renewal by availing a FREE set-top-box during initial sign up. Now, we find that his plan renewed on January *, 2016 for the 2nd year as per the agreement between him and Radiant IPTV. Our cancellation policy required him to notify us at least 2 weeks prior to auto renewal date, and mandatorily return the Set-Top-Box to our office address for him to avoid auto renewal to take place. However, we did not receive any written cancellation request from the customer prior to renewal date, and also the Set-Top-Box is still in his possession till today. That means the customer is valid and active in our system in the best of our knowledge in terms of his ongoing subscription is concerned with our company. Now, if the customer returns the Set-Top-Box in good condition and after accessing his bill properly, it's very likely that we may refund partially if he does not want to continue the service. This is for your kind information regarding this case ID.

If customer buy their product and want to return their product Radiant never return their service charge.If some one dispute because of authorization Radiant charge them again without any authorization as they stored the credit card information to their database.They change their terms and condition everyday online. Before finish customer's subscription Radiant charge advance as credit card information stored to their database.

Dear Madam,  We already refund [redacted] Money at [redacted].  Please advise the customer to check his bank statement.    Have a nice day.    Thank You,  Limon  Assistant Sales Manager  Radiant IPTV

Revdex.com:At this time, I have not been contacted by Radiant IPTV regarding complaint ID [redacted].Sincerely,[redacted]