Radiant Skin

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 12/11/and paid the shipping and handling fees of $and $4.95.The trial expired on 12/25/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 12/25/2017,$for the Eye Serum and $for the Skin CreamDue to no cancellation the autoship program took effect.On 01/25/the customer was charged for new shipments,$for the Eye Serum and $for the Skin Cream.On 02/25/the customer was charged again for new shipments,$for the Eye Serum and $for the Skin Cream.Customer contacted our Customer Service on 01/25/and requested for the Eye Serum subscription to be cancelled, which we did.On 02/25/the customer was charged $for a new shipment of Skin Cream.On 03/25/the customer was charged again $for a new shipment of Skin Cream.Customer contacted our Customer Service on 03/27/and requested for the Skin Cream to be cancelled,which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the customer with full refunds for any misunderstanding when placing the orderHere are the refund confirmations:$- Trans ID: [redacted] dated 04/27/$- Trans ID: [redacted] dated 04/27/2017.$- Trans ID: [redacted] dated 04/27/2017.$- Trans ID: [redacted] dated 04/27/2017.$- Check Refund $- Trans ID: [redacted] dated 04/27/2017.Customer should receive refunds within to weeks.Please relay this information to our customer and feel free to let us know should you have further questions

This merchant charged me upfront for two scheduled services, one service was performed (a permanent eyeliner), which completely came off in less than a week After this experience I decided to cancel the other service (permanent eyebrows) and asked for a refund on services NOT performed to which the merchant stated that it would take up to three business days to post on my bank, but I never received the credit, then she gave me the run around for over a week, after many calls and text messages she responded stating that her business policy did not allow for refunds, I went back to her website and looked up her refund policy and it reads as follows"Refund Policy on Services: We have a no refund policy on services performed on clients." However this policy DOES NOT apply to services NOT performed and cancelled with plenty of time

To [redacted] ***:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Radiant Serum and the Luscious Youth Eye) on a day trial basis back on 09/01/and paid the shipping and handling fees of $and $The trial expired on 09/17/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/17/$for the Radiant Serum and $for the Luscious Youth Eye.Customer had contacted our Customer Service on 10/03/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a full refund of $for the Radiant Serum and a courtesy refund of $for the Luscious Youth Eye which the customer accepted.However, we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund $for the Luscious Youth Eye charged on 09/17/Here is the refund confirmation:$Trans ID: [redacted] dated 11/07/2016.Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

I was offered to try Radiant Skin serum for only $by one of the websites than run DrOz’s videosThe name of the company that sold it to me is QUEENSERUM Phone 877-498-During my investigation I learned that those websites constantly change their names and names of their products Last time I called them, their name was Radiant Skin weeks later they charged my credit card $ for so called subscription I signed while paying for the serum Let's be honest: most of people do not read all those terms and conditions to the end when they pay for productsThey just pay the price that was advertised And the Doctor Oz is taking advantage of the busy people like you and IShame on Doctor Oz and companies that represent himThis all has to stop I do not know what legal actions I could take But I know for sure that DrOz and the companies behind him should stop playing those subscription games, and should let people know how much he is charging for his products actually

From: Radiant Skin<[email protected]>Date: Thu, May 25, 2017 at 2:40 PMSubject: ID [redacted] To: [redacted] <c***@sdoc.bbb.org>Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are... 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our Skin Cream and Eye Serum products on a 14 day trial basis back on 05/30/2016 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 06/13/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/13/2016 $94.95 for the Skin Cream and $89.95 for the Eye Serum.Customer contacted our Customer Service on 06/27/2016 and requested for the subscription to be cancelled, which we did. However, we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the refund of $94.95 for the charge on 06/13/2016 for the Skin Cream.We will also be issuing a refund for the charge on 06/13/2016 for the Luscious Youth Eye in the amount of $89.95, for any misunderstanding when placing the order. Here are the refund confirmations:$94.95 Trans ID: [redacted] dated 11/16/2016. $89.95 Trans ID: [redacted] dated 11/16/2016.Please relay this information to our customer and feel free to let us know should you have further questions.

I don't have a receipta receipt was not includedI could send you a copy of the charge on my visathis product goes under the name Luscious Youthit was sent together with Radiant Skin productthe address is po box [redacted] ***thank you for your prompt response

Talked with *** this morningOffered her a refundI was told by *** " she has rescheduled her appointment on line for this Saturday May 2, @ 10:30am which I personally confirmed for herShe is not asking for a refund but will like to continue coming in for services"Explained to
her, we sent notices out on line & left calls in advance, to let her know we will be out of the office, if she could reschedule pleaseShe says she had not received any of themShe still will like to continue coming to our office for serves!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To
*** ***:Thank you for mediating this consumer complaint from our customer, Case Number:***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Radiant Serum and the Luscious Youth Eye) on a day trial basis back on 09/01/and paid the shipping and handling fees of $and $The trial expired on 09/17/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/17/$for the Radiant Serum and $for the Luscious Youth Eye.Customer had contacted our Customer Service on 10/03/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a full refund of $for the Radiant Serum and a courtesy refund of $for the Luscious Youth Eye which the customer accepted.However, we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund $for the Luscious Youth Eye charged on 09/17/Here is the refund confirmation:$Trans ID:*** dated 11/07/2016.Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

This company Radiant Skin put an ad on Facebook offering Radiant Skin Ant-Aging SerumIt was supposed to be $trial offerI orderedThe added other products & a shipping charge that I did not authorizeI called & cancelled it allThey shipped anyway & charged me $Then a week later I received a charge for $to my accountI call & was told I did not cancel despite the cancel authorization numbers I gave themThey said those were for the products I did not order to begin withI protestedThe first person hung up on meThe second "refunded" $of the $they stole from my accountStating the $was for the restocking fee! This is a total scam!

Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our Skin Cream and Eye Serum products on a day trial basis back on 10/05/and paid the shipping and handling fees of $and $Additional to trial orders the customer also ordered the Vitamin C Serum for $29.99.The trial expired on 10/19/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/19/$for the Skin Cream and $for the Eye Serum.Customer contacted our Customer Service on 11/15/and requested for the subscriptions to be cancelled, which we didUnfortunately the customer had filed a dispute,which their financial institution and the chargeback processor ruled in our favor.Resulting in the customer’s account being flagged as a chargeback.On 12/15/2017 the customer contacted our Customer Service requesting a refundOur Customer Service provided the customer a refund of $as a courtesy despite the account being flagged as a chargebackAt this the chargeback company and financial institution will provide any additional refunds as neededWe appreciate your understanding

I purchased a facial and chemical peel deal on *** with the expectation of receiving that serviceWhat I received instead was removal of my make up, application of a "mask", a warm towel rubbed across my face, followed by (what felt and smelled like) full strength rubbing alcohol applied to my skinThen the esthetician brushed some chemicals on my face and told me to leave them on until the next morningWhen I looked in the mirror I still had eye make up smeared on my eye lids and underneath my eyes and my face was burning and redI have never before experienced such a disappointing "facial"I will never go to this business again, and I will warn my friends not to do itThis service was very poorly explained by *** and I had no choice but to book it on line, because this "salon" does not answer their phoneHad I realized that I would not be receiving the "Jessner" facial and treatment for an hour and minutes, I would never have bothered to waste my timeIt would have been helpful to have a live person answer the phone when I wanted to book my appointment to explain to me that I really was only receiving a smearing of chemicals on my face which supposedly costs double what I paid for and takes half an hourI was not even lying in that woman's chair for minutes, and had to endure her incessant complaining about her boyfriend for the full amount of time that I was lying thereI hope my skin doesn't peel or have an allergic reactionIt was a horrible experience

To *** ***:
34)">Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our product the Radiant Skin on a day trial basis back on 05/04/and paid the shipping and handling fee of $The trial expired on 05/18/and due to the fact that the customer didn’t cancel they were charged $for the original shipmentDue to no cancellation the autoship program took effectThe following month, on 06/18/the customer was charged again in the amount of $for the Radiant Skin and shipped out another productAlong with that, on 07/18/the customer was shipped another product and charged $Following that order, on 08/18/the customer was shipped an additional product and charged $To conclude, on 09/18/the customer was charged $and sent another product. Customer had contacted our Customer Service on 09/22/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a 35% courtesy refund of $for the Radiant Skin charged on 09/18/which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $charged on 09/18/and we will be refunding the charge on 08/18/in the amount of $for the Radiant Skin for any misunderstanding when placing the order.Here is the refund confirmation:$Trans ID:*** dated 11/07/ $Trans ID:*** dated 11/07/ Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

"">To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number:[redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Radiant Serum and the Luscious Youth Eye) on a day trial basis back on 09/01/and paid the shipping and handling fees of $and $The trial expired on 09/17/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/17/$for the Radiant Serum and $for the Luscious Youth Eye.Customer had contacted our Customer Service on 10/03/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a full refund of $for the Radiant Serum and a courtesy refund of $for the Luscious Youth Eye which the customer accepted.However, we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund $for the Luscious Youth Eye charged on 09/17/Here is the refund confirmation:$Trans ID:[redacted] dated 11/07/2016.Refund should reflect on customer's account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our product the Radiant Skin on a 14 day trial basis back on 05/04/2016 and paid the shipping and handling fee of $4.95. The trial expired on 05/18/2016 and due to the fact that the customer didn’t cancel they  were charged $94.95 for the original shipment. Due to no cancellation the autoship program took effect. The following month, on 06/18/2016 the customer was charged again in the amount of $94.95 for the Radiant Skin and shipped out another product. Along with that, on 07/18/2016 the customer was shipped another product and charged $94.95. Following that order, on 08/18/2016 the customer was shipped an additional product and charged $94.95. To conclude, on 09/18/2016 the customer was charged $94.95 and sent another product. Customer had contacted our Customer Service on 09/22/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a 35% courtesy refund of $33.21 for the Radiant Skin charged on 09/18/2016 which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $61.74 charged on 09/18/2016 and we will be refunding the charge on 08/18/2016 in the amount of $94.95 for the Radiant Skin for any misunderstanding when placing the order.Here is the refund confirmation:$94.95 Trans ID:[redacted] dated 11/07/2016.  $61.74 Trans ID:[redacted] dated 11/07/2016.        Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

I was offered to try Radiant Skin serum for only $4.95 by one of the websites than run Dr. Oz’s videos. The name of the company that sold it to me is QUEENSERUM Phone 877-498-1321. During my investigation I learned that those websites constantly change their names and names of their products. Last time I called them, their name was Radiant Skin. 2 weeks later they charged my credit card $ 94.95 for so called subscription I signed while paying for the serum.
Let's be honest: most of people do not read all those terms and conditions to the end when they pay for products. They just pay the price that was advertised. And the Doctor Oz is taking advantage of the busy people like you and I. Shame on Doctor Oz and companies that represent him. This all has to stop.
I do not know what legal actions I could take.
But I know for sure that Dr. Oz and the companies behind him should stop playing those subscription games, and should let people know how much he is charging for his products actually.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory provided they refund what they promised to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  As of yet, I haven't seen any refund coming through.
Regards,
[redacted]

I don't have a receipt. a receipt was not included. I could send you a copy of the charge on my visa. this product goes under the name Luscious Youth. it was sent together with Radiant Skin product. the address is po box [redacted]. thank you for your prompt response.

This merchant charged me upfront for two scheduled services, one service was performed (a permanent eyeliner), which completely came off in less than a week. After this experience I decided to cancel the other service (permanent eyebrows) and asked for a refund on services NOT performed to which the merchant stated that it would take up to three business days to post on my bank, but I never received the credit, then she gave me the run around for over a week, after many calls and text messages she responded stating that her business policy did not allow for refunds, I went back to her website and looked up her refund policy and it reads as follows. "Refund Policy on Services: We have a no refund policy on services performed on clients." However this policy DOES NOT apply to services NOT performed and cancelled with plenty of time.