Rainbow Custom & Collision

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details...

of the offer I reviewed appear below.
[The office has not reached out to me as stated in there response . When I log in to my account it still says I owe rent for February which includes late fees. I would like to be able to pay my rent online like the company advertises but it says I owe $1142 but my rent is only $700. I still need this corrected as well as a response to why I am being charged $105 in "utility fees".]
Regards,
[redacted]

The leasing office has not been notified of any repairs
being needed to this unit, nor do we have any open work orders. The office is
working with [redacted] on scheduling an inspection so that any repairs that have not
been made aware to management are able to be resolved. Regarding the...

parking,
our records show that the household contacted management on 2/7/18 to report
that his vehicle was towed for parking in the fire lane. Vehicles parked in
fire lanes, handicap zones and entrances/exits are monitored by a local towing
company and subject to tow.

December 4, 2015Re: Complaint ID# [redacted]To Whom It May Concern,This letter is on response to Ms. [redacted]’s residency at [redacted] Apartments.In regards to the trash area, we offer valet trash service in which trash is disposed of by maintenance in the compactor area. This is completed on Mondays, Wednesdays and Fridays. Maintenance also cleans all areas of the property including the compactor areas 6 days a week to ensure cleanliness, if trash is ever extending out of dumpster area it would be taken care of promptly as it is located by a highly visible area next to our maintenance shop. We contacted Ms. [redacted] directly to let her know we wanted to install a post by the dumpster door so it did not harm her vehicle. We did this as a preventative measure. This initiated by management and not at Ms. [redacted]’s request.In regards to the water heater as part of the make ready process all appliances are inspected to ensure they work properly and there are no leaks. Unfortunately we are unable to know ahead of time when an appliance will fail and can only respond quickly to remedy the situation. Which was done in this case.The additional maintenance items listed were addressed also as they were brought to our attention. The microwave unfortunately we are unable to get replacement parts but was working properly and was of no fear of potential radiation, As she stated herself the washer was replaced this was swapped as it was the quickest way to get her a working washing machine to prevent further inconvenience to her, as there would have taken longer to order a new one. The dryer lines were cleaned out for proper flow and the dryer was working properly. Pest control completed a standard pest control service on 5/12/2015 prior to her move in, as is with any vacant apartment. Nothing was seen at that time. After it was brought to our attention that she saw small bugs in the kitchen drawers, pest control did treat her apartment on 6/2/15 at that time it is documented only 1 bug was seen. She made no additional requests for service after this time. As such our understanding is this item was resolved. Since the bugs were never found to be fleas the carpets would not be cleaned in follow up to pest control. The final issue listed is the bathtub, it would be standard for us to have the bathroom resurfaced this process does result in the resident being unable to use there tub for a minimum of 2 days. It is noted in the file that there was no response back to the request to schedule on Ms. [redacted] part as such I cannot elaborate more on why this was not completed.  With any resident that moves out prior to the expiration of their lease agreement there is a lease break fee that is accessed. Though I see that Ms.  [redacted] did submit requests for service, these items were taken care of timely and were in no way negligent on the part of [redacted]. I myself have had numerous conversations with Ms. [redacted] since September and at no time were any of these items brought up to me so that we could help her with anything she feels may have not been addressed by any member of our staff past or present. Please feel free to contact me with any further questions or concerns.Sincerely,[redacted] ApartmentsCommunity Manager

Resident was allowed out of her lease with no buy out fees.  All issues have been resolved.

My apologies, I entered the wrong person in my response.  Please contact [redacted] regarding [redacted], or her supervisor [redacted].