Date: Tue, Sep 27, at 11:AMSubject: Re: *** #***To: "***@myRevdex.com.org" *** ***- I apologize for not respondingThis work was completed 9/13/The account is paid in full as of 9/19. Thank YouMichael R
*** *** is free to call me to discuss any issuesWe have completed the work contracted forI can be reached at ###-###-#### or by email at ***@longfence.com
Our Supt and Crew was onsite yesterday 10/26/to resolve any outstanding issuesThe customer stated he would look a t the work when he got homeWe left a message today 10/27/to follow upTell us why here
Date: Mon, Jan 8, at 9:AMSubject: Re: ***To: "***@myRevdex.com.org" *** ***,Below you will
see the initial email form *** *** about question he had after my visitYou will also see my follow up email outlining what we would resolve.Thank YouMichael R*** Jr.Vice President*** *** ***Odenton, MD ***###-###-#### Ext ***www.longfence.comFrom: Mike R*** Jr Sent: Monday, November 20, 10:AMTo: '*** ***'Cc: '***@***.com'; *** ***Subject: RE: Forgotten questions I received a complaint from The Revdex.com yesterdayWe have reached out on multiple occasions to schedule a crew to correct the previously agreed on 10/12/Please respond back with a date, so we can get this resolvedThanksThank YouMichael R*** Jr.Vice President*** *** ***Odenton, MD ***###-###-#### Ext ***www.longfence.comFrom: Mike R*** Jr Sent: Thursday, October 12, 2:PMTo: '*** ***'Cc: ***@***.comSubject: RE: Forgotten questionsPer our conversations today, here is what we need to rectify.Rebuild Both Gates with hardware.Remove existing Chainlink still in yard.Replace 6xpost Front gateNail loose boards, where nails are missing.Replace cap boards where nails are coming throughApprox 8Fix rear corner, where 2x4s were used against the postReset posts that were dug up for inspection with concrete.Replace damaged 2x4’s (4)Replace some boards with knotsReplace two 4x4’sRemove any visible lumber tags.Thank YouMichael R*** Jr.Vice President
*** *** ***Odenton, MD ***###-###-#### Ext ***www.longfence.comFrom: *** *** [mailto:c***@***.com] Sent: Thursday, October 12, 12:PMTo: Mike R*** JrCc: ***@***.comSubject: Forgotten questionsHello MrR***, thank you again for coming out this morning to look over things. My wife ** actually had some things to ask you that I had forgotten to bring up during your visitIf you could give her a call at *** *** ***, or email her at ***@***.com, we would really appreciate it, she'd be able to better communicate things compared to myself. Also attached are pictures of the wad of concrete mix bag in one of the post holes on the outside of the fenceWe are worried aboutThank you again for your time
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I tried to work with the business and it was unsuccessfulI would prefer Revdex.com to assist with this process based on the existing relationship between Revdex.com and Long FenceLF's website specifically identifies itself as a Revdex.com businessThanks.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Date: Thu, Sep 14, 2017 at 3:38 PMSubject: FW: Re: Revdex.com Complaint [redacted]To: "[redacted]@myRevdex.com.org" [redacted], Her service work was completed 9/5. Thank YouMichael R
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:Date: Wed, Jan 10, 2018 at 11:01 AMSubject: Re: Long Fence Complaint Response ([redacted])To: [redacted] In response to:"Below you will see the initial email form **. [redacted] about question he had after my visit. You will also see my follow up email outlining what we would resolve."Please see in the same email where **. [redacted] effectively communicated that there would be an additional phone call to go over concerns not included in the email. The phone call in which we felt we were brushed off in our concerns and being strong armed into accepting a poor product and installation. The very same event that triggered us starting this Revdex.com complaint. It seems we are going around in circles. We would like this to be treated in a serious manner and stop brushing off the issues of a violated contract and improper installation. We feel Long Fence is playing a game. We do not appreciate this. Before we know it, it will be spring. We already were unable to finish landscaping and plant for spring. With this pace we're looking at loosing an entire year worth of gardening and outdoor landscaping. This pushes back even more projects.Either replace the fence and compensate us for our lost time and the aggravation, or refund us our money in it's entirety so we can move on and have a referential company install a proper fence.
Regards,
[redacted]
Date: Thu, Jul 27, 2017 at 11:08 AMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: "[redacted]@myRevdex.com.org" [redacted]- We have completed all the remedial work and ask the that the complaint be closed...
The delay in regarding my complaint is the fact that when I brought this issue up with Long Fence they said they were putting me on the schedule. Long Fence made empty promises of putting me on the schedule to make repairs. Then they would try putting some caulk to fix the leaking....
This of course did not work. I continued to complain and Long Fence continued to tell me that they would fix the problem. Then Long Fence from one office explained that the other office had cut the product to short and as it expands and contracts it leaves space which contributes to the leaking. Now the company that made the product went out of business and Long Fence tried to buy all that was left. Unfortunately they were unable to find enough of the product to correct the leak. To resolve the issue Long Fence had to remove the decking and place a linoleum floor and a guttering system to stop the leaking. I have complained about the rotten doors as well. One of the Long Fence workers, Walt told me that I should worry bout getting the deck fixed first and then worry about the doors secondly. Now the owner is stating that he never heard anything about the doors. I have complained from the start. Mr R[redacted], one of the owners has no intentions of fixing my doors and he is trying to wait this out as long as possible in hopes that I will not pursue this issue. I have already expressed my thought with Mr R[redacted] and he wants me to wait until he can fit me on his schedule which will be another 3 years. Thank you[redacted]
I spoke to the customer last week. I told her my superintendent was on vacation and we would schedule a visit to look at the doors in the next two weeks. In addition the quote provided to us from Home depot shows the work being done at her Office Address, not Her home Address. She said this was an error and would be corrected.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed...
Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:Vendor claimed parts were on order and would be installed in 10 to 14 days. They lied. They do not respond. Correct deficiencies provided in our several on-site meetings and in multiple texts to salesman. Install gates properly in accordance with drawings and standards of craftsmanship wherein things that should obviously align are aligned. Install pergola with gates in accordance with drawings and standards of craftsmanship wherein things that should obviously aligned are aligned. Relocate wrongly placed arbor for $100.Complete the contracted work to match agreed upon scope per contract within 2 weeks. Respond to customer. Do not ignore customer. Provideo requested MD license to practice business to customer as requested. Stop putting off responsibility for errors. Fix them. Competently do this job right once and for all. If you need money ask your insurance company that covers you for your own negligence. Your errors and delays have caused a backlog of work we cannot complete and our project schedule
Regards,
[redacted]
From: Date: Mon, Aug 8, 2016 at 9:47 PMSubject: Re: Complaint # [redacted] resolutionTo: [email protected]: [redacted]@longfence.com August 8, 2016 Re:[redacted] - [redacted] vs Long Fence Company, Inc. Dear Sir / Madam, On August 2,...
2016, I was advised by your office that they had forwarded a copy of a complaint that I filed in regards to the installation of a fence by Long Fence Company Inc. The email stated that a copy of the complaint had been forwarded to Long Fence for review and comment. Approximately thirty minutes later I was contacted by a Mr. Jeff F[redacted] from Long Fence who stated he was not aware of the situation and wanted to correct the matter to my satisfaction. On August 8, 2016 a crew from Long Fence arrived at my residence and reinstalled the fence and corrected the issue at hand.I am pleased to advise you that the situation has been resolved and I consider the matter closed.Thank you for your assistance in this matter. Sincerely,[redacted]
Date: Tue, Sep 27, at 11:AMSubject: Re: *** #***To: "***@myRevdex.com.org" *** ***- I apologize for not respondingThis work was completed 9/13/The account is paid in full as of 9/19. Thank YouMichael R
We have the materials on order and expect them to arrive in the next 10-daysWe Will schedule the work once they arrive
*** *** is free to call me to discuss any issuesWe have completed the work contracted forI can be reached at ###-###-#### or by email at ***@longfence.com
Our Supt and Crew was onsite yesterday 10/26/to resolve any outstanding issuesThe customer stated he would look a t the work when he got homeWe left a message today 10/27/to follow upTell us why here
Date: Mon, Jan 8, at 9:AMSubject: Re: ***To: "***@myRevdex.com.org" *** ***,Below you will
see the initial email form *** *** about question he had after my visitYou will also see my follow up email outlining what we would resolve.Thank YouMichael R*** Jr.Vice President*** *** ***Odenton, MD ***###-###-#### Ext ***www.longfence.comFrom: Mike R*** Jr Sent: Monday, November 20, 10:AMTo: '*** ***'Cc: '***@***.com'; *** ***Subject: RE: Forgotten questions I received a complaint from The Revdex.com yesterdayWe have reached out on multiple occasions to schedule a crew to correct the previously agreed on 10/12/Please respond back with a date, so we can get this resolvedThanksThank YouMichael R*** Jr.Vice President*** *** ***Odenton, MD ***###-###-#### Ext ***www.longfence.comFrom: Mike R*** Jr Sent: Thursday, October 12, 2:PMTo: '*** ***'Cc: ***@***.comSubject: RE: Forgotten questionsPer our conversations today, here is what we need to rectify.Rebuild Both Gates with hardware.Remove existing Chainlink still in yard.Replace 6xpost Front gateNail loose boards, where nails are missing.Replace cap boards where nails are coming throughApprox 8Fix rear corner, where 2x4s were used against the postReset posts that were dug up for inspection with concrete.Replace damaged 2x4’s (4)Replace some boards with knotsReplace two 4x4’sRemove any visible lumber tags.Thank YouMichael R*** Jr.Vice President
*** *** ***Odenton, MD ***###-###-#### Ext ***www.longfence.comFrom: *** *** [mailto:c***@***.com] Sent: Thursday, October 12, 12:PMTo: Mike R*** JrCc: ***@***.comSubject: Forgotten questionsHello MrR***, thank you again for coming out this morning to look over things. My wife ** actually had some things to ask you that I had forgotten to bring up during your visitIf you could give her a call at *** *** ***, or email her at ***@***.com, we would really appreciate it, she'd be able to better communicate things compared to myself. Also attached are pictures of the wad of concrete mix bag in one of the post holes on the outside of the fenceWe are worried aboutThank you again for your time
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I tried to work with the business and it was unsuccessfulI would prefer Revdex.com to assist with this process based on the existing relationship between Revdex.com and Long FenceLF's website specifically identifies itself as a Revdex.com businessThanks.
Regards,
*** ***
We have contacted the customer and have a meeting scheduled for December 7th to address any concerns. Tell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Date: Thu, Sep 14, 2017 at 3:38 PMSubject: FW: Re: Revdex.com Complaint [redacted]To: "[redacted]@myRevdex.com.org" [redacted], Her service work was completed 9/5. Thank YouMichael R
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:Date: Wed, Jan 10, 2018 at 11:01 AMSubject: Re: Long Fence Complaint Response ([redacted])To: [redacted] In response to:"Below you will see the initial email form **. [redacted] about question he had after my visit. You will also see my follow up email outlining what we would resolve."Please see in the same email where **. [redacted] effectively communicated that there would be an additional phone call to go over concerns not included in the email. The phone call in which we felt we were brushed off in our concerns and being strong armed into accepting a poor product and installation. The very same event that triggered us starting this Revdex.com complaint. It seems we are going around in circles. We would like this to be treated in a serious manner and stop brushing off the issues of a violated contract and improper installation. We feel Long Fence is playing a game. We do not appreciate this. Before we know it, it will be spring. We already were unable to finish landscaping and plant for spring. With this pace we're looking at loosing an entire year worth of gardening and outdoor landscaping. This pushes back even more projects.Either replace the fence and compensate us for our lost time and the aggravation, or refund us our money in it's entirety so we can move on and have a referential company install a proper fence.
Regards,
[redacted]
We have contacted the customer and were able to move their date to 8/21
Date: Thu, Jul 27, 2017 at 11:08 AMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: "[redacted]@myRevdex.com.org" [redacted]- We have completed all the remedial work and ask the that the complaint be closed...
as satisfied. Thank YouMichael R
We have the gate scheduled to be installed Friday January 8th with the customer.
We are meeting the customer to resolve the issues. Tell us why here...
We have discussed a resolution with the customer for the additional work.
The delay in regarding my complaint is the fact that when I brought this issue up with Long Fence they said they were putting me on the schedule. Long Fence made empty promises of putting me on the schedule to make repairs. Then they would try putting some caulk to fix the leaking....
This of course did not work. I continued to complain and Long Fence continued to tell me that they would fix the problem. Then Long Fence from one office explained that the other office had cut the product to short and as it expands and contracts it leaves space which contributes to the leaking. Now the company that made the product went out of business and Long Fence tried to buy all that was left. Unfortunately they were unable to find enough of the product to correct the leak. To resolve the issue Long Fence had to remove the decking and place a linoleum floor and a guttering system to stop the leaking. I have complained about the rotten doors as well. One of the Long Fence workers, Walt told me that I should worry bout getting the deck fixed first and then worry about the doors secondly. Now the owner is stating that he never heard anything about the doors. I have complained from the start. Mr R[redacted], one of the owners has no intentions of fixing my doors and he is trying to wait this out as long as possible in hopes that I will not pursue this issue. I have already expressed my thought with Mr R[redacted] and he wants me to wait until he can fit me on his schedule which will be another 3 years. Thank you[redacted]
I spoke to the customer last week. I told her my superintendent was on vacation and we would schedule a visit to look at the doors in the next two weeks. In addition the quote provided to us from Home depot shows the work being done at her Office Address, not Her home Address. She said this was an error and would be corrected.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed...
Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:Vendor claimed parts were on order and would be installed in 10 to 14 days. They lied. They do not respond. Correct deficiencies provided in our several on-site meetings and in multiple texts to salesman. Install gates properly in accordance with drawings and standards of craftsmanship wherein things that should obviously align are aligned. Install pergola with gates in accordance with drawings and standards of craftsmanship wherein things that should obviously aligned are aligned. Relocate wrongly placed arbor for $100.Complete the contracted work to match agreed upon scope per contract within 2 weeks. Respond to customer. Do not ignore customer. Provideo requested MD license to practice business to customer as requested. Stop putting off responsibility for errors. Fix them. Competently do this job right once and for all. If you need money ask your insurance company that covers you for your own negligence. Your errors and delays have caused a backlog of work we cannot complete and our project schedule
Regards,
[redacted]
We met with the customers to go over his service issues and finalize any outstanding items that need to be addressed.
From: Date: Mon, Aug 8, 2016 at 9:47 PMSubject: Re: Complaint # [redacted] resolutionTo: [email protected]: [redacted]@longfence.com August 8, 2016 Re:[redacted] - [redacted] vs Long Fence Company, Inc. Dear Sir / Madam, On August 2,...
2016, I was advised by your office that they had forwarded a copy of a complaint that I filed in regards to the installation of a fence by Long Fence Company Inc. The email stated that a copy of the complaint had been forwarded to Long Fence for review and comment. Approximately thirty minutes later I was contacted by a Mr. Jeff F[redacted] from Long Fence who stated he was not aware of the situation and wanted to correct the matter to my satisfaction. On August 8, 2016 a crew from Long Fence arrived at my residence and reinstalled the fence and corrected the issue at hand.I am pleased to advise you that the situation has been resolved and I consider the matter closed.Thank you for your assistance in this matter. Sincerely,[redacted]