We were able to further review Revdex.com complaint number as well as the customer’s Raise order and account On September 3, 2015, the customer ordered one [redacted] gift card valued at $(Order number R413558625)On January 31, 2016, he called our Member Services Team for assistance because he was unable to use this gift cardOur agent called the [redacted] gift card hotline and confirmed that there was $left on this gift card to be usedUnfortunately this order was outside of our Day Guarantee, which means we cannot guarantee a refundThe order was sent to our Gift Card Support Team for further reviewRegrettably they were not able to provide a resolution within the 3-business days allottedOn February 8, a partial refund was issued for the balance that the customer was unable to use$was credited back to his original form of payment and a confirmation email was sentWe are currently working to minimize the response times for our Gift Card Support Team as we understand it can be frustrating to wait for a refund We apologize for the delay in resolution but are happy to report that we were indeed able to meet the customer’s request
We were able to further review Revdex.com Complaint number [redacted] as well as the Raise order in question Order number [redacted] was placed on July 24, and contained one [redacted] gift card valued at $On January 25, the customer reached out to our Member Services Team to let us know that they were no longer able to use this gift card as an electronic card due to a change in [redacted] policyA balance of $was remaining on the gift card Because of the change in [redacted] policy, Raise is shipping physical [redacted] cards to the buyers when possibleThis was offered to the customer, but they declined and asked for a refundBecause this order was outside of our Day Guarantee, the customer was initially denied a refund Upon further review, we were able to issue an adjusted refund of $to the customer’s credit cardThe adjustment accounts for the balance that was unable to be used as well as the original discount received for this gift card We apologize for the inconvenience this caused and hope that we will be able to serve this customer again in the future
After receiving Revdex.com complaint number [redacted] and the corresponding order number, we were able to review the order and offer a resolution to the customerThe customer purchased a [redacted] eGift card on January 4, with a value of $1,for a purchase price of $On January 26, the customer contacted Raise Member Services and expressed to the serving agent that the gift card was not working when he attempted to make his purchaseThe serving agent confirmed that there was an error message and that the order would have to be review by the Gift Card Support Team due to the high value of the purchaseRegrettably, our Gift Card Support Team was unable to respond in a timely fashion and this inquiry was attempted to be resolved after a dispute had already been filed on the orderWhen a dispute is filed, Raise can no longer directly refund the gift card but must work with the customer’s banking institution for the refundIn this case, the information initially submitted to the banking institution by Raise had a discrepancy and the dispute was fought by Raise when it should have been acceptedWe have been notified by our payment processor that the customer should have been refunded through their bank initiallyShould the bank deny their dispute due to the information provided by Raise, as soon as the dispute has been resolved, we will process the refund directly through our payment processor We would like to extend our deepest apologies for any trouble any inconvenience that this has caused and will continue to work with the customer’s banking institution, and the customer, until his funds have been returned
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I would like to ask Raise.com a couple of things, though: Please do your effort to remove those unethical sellers from the market placePlease inform buyers how you have worked to remove the seller I do NOT think “Please accept our sincerest apologies for any inconvenience this may cause, and we would like to offer you a discount on your next purchaseEnter code 5ONRAISE for $off your next order over $50.00.” is a great solutionI lost my money as well as a bit of trust for RaiseRaise humiliated me by (kindly) offering $off coupon I appreciate that you offer $Raise Reward creditI originally paid $and spent about $with the gift cardRoughly, I lost $Considering that a buyer, a seller, and Raise are all equally responsible for the loss, it would be much more appreciated if you could offer $Raise Reward credit ($divided by 3) instead of $ Sincerely, [redacted] ***
After receiving Revdex.com complaint number [redacted] we were able to review the order and offer a solution to the customer.On November 21, the customer placed an order on Raise for a Panera eGift/voucher for a value of $with a purchase price of $for which the customer paid $out of pocket after $in promotionsThe customer contacted Raise Member Services via email on September 13, Unfortunately, the customer was not responded to in a timely manner, and although the order falls outside of the Raise Guarantee, a full refund of the purchase price was provided to the customer on September 19, The promotions that the customer utilized on this order have been returned to her Raise account in the form of Raise RewardsThe $in Raise Rewards will automatically be applied to the next purchase made through the customer’s Raise accountWe would like to sincerely apologize for the inconvenience that this has caused the customer and would like her to be informed that this refund has been offered as a courtesy as the order has fallen outside of the Raise GuaranteeAny time there is an issue, we are more than happy to take a look into the problemOrders that fall outside of the Raise Guarantee period, unfortunately, may not be refunded or replaced as an order within the guarantee period would beUltimately we are happy to have resolved this for the customer and look forward to better serving her again in the future
After receiving complaint number rgb(255, 255, 255);"> [redacted] , we were able to review the order and offer a solution to the customer that was already being worked and processed before the complaint was receivedThe customer purchased two orders from Raise.comThe first order [redacted] was purchased on March 5, for four [redacted] gift cardsTwo of the gift cards had a value of $with a purchase price of $182.00, one of the gift cards had a value of $with a purchase price of $92.00, and the final card had a value of $with a purchase price of $The second order [redacted] was purchased on March 8, for two [redacted] Store gift cards, one with a $value for a purchase price of $and the other with a value of $for a purchase price of $ On March 7, the customer contacted Raise Member Services regarding redemption trouble for order [redacted] and again on March 9, regarding the same trouble for order [redacted] Both times the customer called in, they were notified that the orders had to be escalated to the Gift Card Support Team due to the volume of gift cards having an issue Currently the Gift Card Support Team does have a response time of 10-business days, and while we do understand that this is a lengthy time for a response, the member has heard back within that timeframe and been fully refunded for both of the ordersThe refund has been completed as a courtesy as the Gift Card Support Team was able to confirm that all of the gift cards from both orders do still contain the full balances and were not attempted to be applied to a [redacted] eligible order This member has previously been provided with detailed instructions for redeeming [redacted] gift cardsBecause the member continued to struggle to redeem these and proceed to ask for refunds, we had kindly suggested that this member no longer purchase [redacted] gift cards At this time the customer has been refunded in full for both orders and this refund should been seen on the customer’s original payment source within a few business daysOverall, we are pleased to have resolved this issue for the customer and look forward to serving them again in the future
Revdex.com:After posting a negative review of Raise on another website, I was indeed offered a $credit As a result, I consider my issue resolvedBut I encourage Raise to offer an appropriate solution more quickly to other customers when this problem occurs, and not require them to take their battle public to get a resolution Their policy of offering another coupon on a future purchase is not sufficient Sincerely, Charlotte [redacted]
After receiving Revdex.com complaint number [redacted] , we were able to review the order and offer a solution to the customer.On February 1, 2018, the customer purchased a Fandango gift card valued at $The total purchase price for this order was $This was an e-gift card meaning that it was delivered electronically to both the customer’s Raise account, and teh email address associated with their Raise accountAs with all cards on Raise, this card was verified twice, once at the initial listing, and once at the time of purchase to ensure a valid and accurate balance.On February 4, 2018, the customer contacted Raise via email stating that the card had a zero balanceThe supporting agent responded that same day, after checking the balance and verifying the full $was still availableThe supporting agent informed the customer we could not refund, due to the card showing a valid and full balance, and provided instructions on how to redeem this gift card.The customer contacted Raise once more on February 14, 2018, this time by calling in to our Member Services teamThe customer had emailed Raise two days before as well, hoping to get a refund for this valid gift cardThe supporting agent informed the customer once more that we could not refund for a valid gift card, as the balance was still full and activeIn addition, the agent provided the customer with detailed instructions on how to redeem this gift cardThere was also screenshots requested by the supporting agent in order to best troubleshoot what the error wasUnfortunately, there were no screenshots that were provided.On February 16, 2018, our Voice of Customer team reached out to the customer via email in hopes of working towards a resolution and to clearly identify why the card was not working for the customerThere was also detailed instructions provided on how to properly redeem this gift card.This brand has two different forms of redemptionThe first is the standard serial number and PIN methodThese are all numerical digits that will need to be inputted at checkoutThe other is the alphanumeric PIN, or “claim code”Although both the serial number and the alphanumeric code appears in the customer’s account, only the alphanumeric code is needed to redeemThis information can be found under “Delivery & Redemption” under the card listing, and right before checkout in the customer’s cartWe understand how this could cause some confusion, which is why we have it specifically stated in multiple areas before checkout.Although this card still shows the full balance, and was being redeemed incorrectly, we would like to offer the customer a courtesy refund as we understand the frustration this has caused, and we’d like to apologize for the time that it has taken to resolve thisThe full purchase price of $will be returned to the customer’s original payment method, and a confirmation email from our Member Services team will be also be sentAt this time, we would like to consider this issue resolved as the customer will be receiving a one time courtesy refundWe would once more like to apologize to the customer for the frustrating experience and we hope to better serve them in the futureAny additional questions or comments can be sent via email to [email protected]
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, we are happy to offer the customer a resolutionOn September 5, the customer purchased, from Raise.com, a [redacted] Restaurant gift card with a value of $for a purchase price of $The customer then contacted Raise Member Services via email on May 2, and expressed that the gift card did not have the full balance because it had been used at a location nowhere near himUnfortunately, the order fell outside of the Raise Day Guarantee, and the serving agent did inform the member that no further action could be taken on the order for this reasonWhile the Raise Day Guarantee does not cover orders outside of days from the purchase date, we would like to provide this customer with a one time courtesy We have applied $in Raise Credit to the customer’s account to use on a future purchaseThis credit is the adjusted amount that would have been refunded had the issue with this customer’s gift card occurred within daysThe credit is already in the customer’s account and ready to useThe credit will automatically apply to a future order and there is no minimum purchase amount We would like to consider this issue resolved at this time and hope that the customer finds a Raise Credit a suitable settlement
After again reviewing Revdex.com complaint number [redacted] and the corresponding order number, we are, unfortunately, unable to provide the customer with a different resolutionAs previously mentioned, not all gift cards can be checked before heading into the store, and for this we sincerely apologizeThis is the choice of the merchant for that type of card, unfortunately The Raise Guarantee does not allow for refunds on a valid gift card, but if the gift card were to be of any trouble once redeemed in the store, we are happy to cover that under the Raise Guarantee As the customer has been through an extended amount of communication we have placed $in her Raise account to use toward a future purchaseThe credit will automatically apply to the next purchase made on the Raise account At this time we would like to consider the issue resolved and look forward to better serving the customer again in the future
After receiving Revdex.com complaint number [redacted] , we were able to review the customer’s account and offer a solution to the customer.On January 26, 2017, the customer listed a $valued gift card for sale for a purchase price of $That card sold in order [redacted] on February 2, The customer requested payment via check that same day (check number [redacted] ) and after verifying the gift card information, our Seller Support Team was able to process the payment and the check was officially sent out on February 6, Typically, physical checks will arrive to the billing address on the credit card used for seller verification in 3-business days.On February 14, 2017, the customer contacted Raise inquiring about the status of their physical checkAt that time, the check had been sent out and was still within the 3-business day time-frame Raise has in placeThe supporting agent informed the customer that if the check was not received, Raise would have to wait days to issue a stop paymentIn accordance with Raise policy, we must wait days before a check is considered lost in the mail and cancelledWe do have it stated under our terms and conditions that a fee may be assessed to reissue a new check ( [redacted] )This can be found in Section 3(h) under “Sellers”Unfortunately, at this moment, we are unable to waive this fee.The customer did indeed speak to a manager from our Seller Support Team on February 15, The supporting manager relayed the information of the day wait in order to issue a new checkWe would like to apologize to the customer if there was any information provided to them that did not reiterate this fact.As of February 24, 2017, our Seller Support Team has submitted a request to our finance team for check number [redacted] to be stopped on the 45th day, which is March 19, At that time, the customer may request the full payment of $for the card sold on February 2, via check, direct deposit, or [redacted] This request is already in our Finance Team’s queue, so no further steps are needed from the customer at this time.We’d like to sincerely apologize once again for this inconvenience and we are actively working on improving the seller experience to minimize situations like this from occurring in the futureWe would like to consider this issue resolved and would be happy to follow up with the customer on the 45th dayWe welcome any further questions the customer may have via email at [redacted]
Dear Mrand Mrs [redacted] ,After receiving your complaint, we were able to further review your order Rand the Home Depot gift card in questionWe are very sorry to hear you had a hard time placing the order for this gift card in the first placePlease know that our verification process is used for your protection to ensure that it is indeed you who placed the high value orderFurthermore, our Gift Card Support Team was able to get in contact with Home Depot in regards to the status of your gift cardAlthough you initially encountered an issue when trying to use this gift card online, a Home Depot employee was able to confirm this gift card was used in full at the Home Depot in Totowa, NJThe card was used for the full $1,on November, at register number Because this Home Depot location is three miles from the address you provided us with, it appears you were able to redeem this card after allFor this reason, we are unable to provide a refund for this Home Depot cardAgain, we sincerely apologize for the initial issues you had encountered while working to have your order processedWe have sent you an email detailing our response to your complaint as wellPlease do not hesitate to reach out with any other questions or concerns you may have
Complaint: [redacted] I am rejecting this response because: I dont feel I should be penalized because I accidently hit purchaseI do not have "buyers remorse" because the purchase was an ACCIDENT! I dont want a coupon or promo or creditAll I want is the money I paid put back into my account Sincerely, [redacted]
We were able to further review Revdex.com complaint number as well as the customer’s Raise order and account On September 3, 2015, the customer ordered one [redacted] gift card valued at $(Order number R413558625)On January 31, 2016, he called our Member Services Team for assistance because he was unable to use this gift cardOur agent called the [redacted] gift card hotline and confirmed that there was $left on this gift card to be usedUnfortunately this order was outside of our Day Guarantee, which means we cannot guarantee a refundThe order was sent to our Gift Card Support Team for further reviewRegrettably they were not able to provide a resolution within the 3-business days allottedOn February 8, a partial refund was issued for the balance that the customer was unable to use$was credited back to his original form of payment and a confirmation email was sentWe are currently working to minimize the response times for our Gift Card Support Team as we understand it can be frustrating to wait for a refund We apologize for the delay in resolution but are happy to report that we were indeed able to meet the customer’s request
We were able to further review Revdex.com Complaint number [redacted] as well as the Raise order in question Order number [redacted] was placed on July 24, and contained one [redacted] gift card valued at $On January 25, the customer reached out to our Member Services Team to let us know that they were no longer able to use this gift card as an electronic card due to a change in [redacted] policyA balance of $was remaining on the gift card Because of the change in [redacted] policy, Raise is shipping physical [redacted] cards to the buyers when possibleThis was offered to the customer, but they declined and asked for a refundBecause this order was outside of our Day Guarantee, the customer was initially denied a refund Upon further review, we were able to issue an adjusted refund of $to the customer’s credit cardThe adjustment accounts for the balance that was unable to be used as well as the original discount received for this gift card We apologize for the inconvenience this caused and hope that we will be able to serve this customer again in the future
After receiving Revdex.com complaint number [redacted] and the corresponding order number, we were able to review the order and offer a resolution to the customerThe customer purchased a [redacted] eGift card on January 4, with a value of $1,for a purchase price of $On January 26, the customer contacted Raise Member Services and expressed to the serving agent that the gift card was not working when he attempted to make his purchaseThe serving agent confirmed that there was an error message and that the order would have to be review by the Gift Card Support Team due to the high value of the purchaseRegrettably, our Gift Card Support Team was unable to respond in a timely fashion and this inquiry was attempted to be resolved after a dispute had already been filed on the orderWhen a dispute is filed, Raise can no longer directly refund the gift card but must work with the customer’s banking institution for the refundIn this case, the information initially submitted to the banking institution by Raise had a discrepancy and the dispute was fought by Raise when it should have been acceptedWe have been notified by our payment processor that the customer should have been refunded through their bank initiallyShould the bank deny their dispute due to the information provided by Raise, as soon as the dispute has been resolved, we will process the refund directly through our payment processor We would like to extend our deepest apologies for any trouble any inconvenience that this has caused and will continue to work with the customer’s banking institution, and the customer, until his funds have been returned
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I would like to ask Raise.com a couple of things, though: Please do your effort to remove those unethical sellers from the market placePlease inform buyers how you have worked to remove the seller I do NOT think “Please accept our sincerest apologies for any inconvenience this may cause, and we would like to offer you a discount on your next purchaseEnter code 5ONRAISE for $off your next order over $50.00.” is a great solutionI lost my money as well as a bit of trust for RaiseRaise humiliated me by (kindly) offering $off coupon I appreciate that you offer $Raise Reward creditI originally paid $and spent about $with the gift cardRoughly, I lost $Considering that a buyer, a seller, and Raise are all equally responsible for the loss, it would be much more appreciated if you could offer $Raise Reward credit ($divided by 3) instead of $ Sincerely, [redacted] ***
After receiving Revdex.com complaint number [redacted] we were able to review the order and offer a solution to the customer.On November 21, the customer placed an order on Raise for a Panera eGift/voucher for a value of $with a purchase price of $for which the customer paid $out of pocket after $in promotionsThe customer contacted Raise Member Services via email on September 13, Unfortunately, the customer was not responded to in a timely manner, and although the order falls outside of the Raise Guarantee, a full refund of the purchase price was provided to the customer on September 19, The promotions that the customer utilized on this order have been returned to her Raise account in the form of Raise RewardsThe $in Raise Rewards will automatically be applied to the next purchase made through the customer’s Raise accountWe would like to sincerely apologize for the inconvenience that this has caused the customer and would like her to be informed that this refund has been offered as a courtesy as the order has fallen outside of the Raise GuaranteeAny time there is an issue, we are more than happy to take a look into the problemOrders that fall outside of the Raise Guarantee period, unfortunately, may not be refunded or replaced as an order within the guarantee period would beUltimately we are happy to have resolved this for the customer and look forward to better serving her again in the future
After receiving complaint number rgb(255, 255, 255);"> [redacted] , we were able to review the order and offer a solution to the customer that was already being worked and processed before the complaint was receivedThe customer purchased two orders from Raise.comThe first order [redacted] was purchased on March 5, for four [redacted] gift cardsTwo of the gift cards had a value of $with a purchase price of $182.00, one of the gift cards had a value of $with a purchase price of $92.00, and the final card had a value of $with a purchase price of $The second order [redacted] was purchased on March 8, for two [redacted] Store gift cards, one with a $value for a purchase price of $and the other with a value of $for a purchase price of $ On March 7, the customer contacted Raise Member Services regarding redemption trouble for order [redacted] and again on March 9, regarding the same trouble for order [redacted] Both times the customer called in, they were notified that the orders had to be escalated to the Gift Card Support Team due to the volume of gift cards having an issue Currently the Gift Card Support Team does have a response time of 10-business days, and while we do understand that this is a lengthy time for a response, the member has heard back within that timeframe and been fully refunded for both of the ordersThe refund has been completed as a courtesy as the Gift Card Support Team was able to confirm that all of the gift cards from both orders do still contain the full balances and were not attempted to be applied to a [redacted] eligible order This member has previously been provided with detailed instructions for redeeming [redacted] gift cardsBecause the member continued to struggle to redeem these and proceed to ask for refunds, we had kindly suggested that this member no longer purchase [redacted] gift cards At this time the customer has been refunded in full for both orders and this refund should been seen on the customer’s original payment source within a few business daysOverall, we are pleased to have resolved this issue for the customer and look forward to serving them again in the future
Revdex.com:After posting a negative review of Raise on another website, I was indeed offered a $credit As a result, I consider my issue resolvedBut I encourage Raise to offer an appropriate solution more quickly to other customers when this problem occurs, and not require them to take their battle public to get a resolution Their policy of offering another coupon on a future purchase is not sufficient Sincerely, Charlotte [redacted]
After receiving Revdex.com complaint number [redacted] , we were able to review the order and offer a solution to the customer.On February 1, 2018, the customer purchased a Fandango gift card valued at $The total purchase price for this order was $This was an e-gift card meaning that it was delivered electronically to both the customer’s Raise account, and teh email address associated with their Raise accountAs with all cards on Raise, this card was verified twice, once at the initial listing, and once at the time of purchase to ensure a valid and accurate balance.On February 4, 2018, the customer contacted Raise via email stating that the card had a zero balanceThe supporting agent responded that same day, after checking the balance and verifying the full $was still availableThe supporting agent informed the customer we could not refund, due to the card showing a valid and full balance, and provided instructions on how to redeem this gift card.The customer contacted Raise once more on February 14, 2018, this time by calling in to our Member Services teamThe customer had emailed Raise two days before as well, hoping to get a refund for this valid gift cardThe supporting agent informed the customer once more that we could not refund for a valid gift card, as the balance was still full and activeIn addition, the agent provided the customer with detailed instructions on how to redeem this gift cardThere was also screenshots requested by the supporting agent in order to best troubleshoot what the error wasUnfortunately, there were no screenshots that were provided.On February 16, 2018, our Voice of Customer team reached out to the customer via email in hopes of working towards a resolution and to clearly identify why the card was not working for the customerThere was also detailed instructions provided on how to properly redeem this gift card.This brand has two different forms of redemptionThe first is the standard serial number and PIN methodThese are all numerical digits that will need to be inputted at checkoutThe other is the alphanumeric PIN, or “claim code”Although both the serial number and the alphanumeric code appears in the customer’s account, only the alphanumeric code is needed to redeemThis information can be found under “Delivery & Redemption” under the card listing, and right before checkout in the customer’s cartWe understand how this could cause some confusion, which is why we have it specifically stated in multiple areas before checkout.Although this card still shows the full balance, and was being redeemed incorrectly, we would like to offer the customer a courtesy refund as we understand the frustration this has caused, and we’d like to apologize for the time that it has taken to resolve thisThe full purchase price of $will be returned to the customer’s original payment method, and a confirmation email from our Member Services team will be also be sentAt this time, we would like to consider this issue resolved as the customer will be receiving a one time courtesy refundWe would once more like to apologize to the customer for the frustrating experience and we hope to better serve them in the futureAny additional questions or comments can be sent via email to [email protected]
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, we are happy to offer the customer a resolutionOn September 5, the customer purchased, from Raise.com, a [redacted] Restaurant gift card with a value of $for a purchase price of $The customer then contacted Raise Member Services via email on May 2, and expressed that the gift card did not have the full balance because it had been used at a location nowhere near himUnfortunately, the order fell outside of the Raise Day Guarantee, and the serving agent did inform the member that no further action could be taken on the order for this reasonWhile the Raise Day Guarantee does not cover orders outside of days from the purchase date, we would like to provide this customer with a one time courtesy We have applied $in Raise Credit to the customer’s account to use on a future purchaseThis credit is the adjusted amount that would have been refunded had the issue with this customer’s gift card occurred within daysThe credit is already in the customer’s account and ready to useThe credit will automatically apply to a future order and there is no minimum purchase amount We would like to consider this issue resolved at this time and hope that the customer finds a Raise Credit a suitable settlement
After again reviewing Revdex.com complaint number [redacted] and the corresponding order number, we are, unfortunately, unable to provide the customer with a different resolutionAs previously mentioned, not all gift cards can be checked before heading into the store, and for this we sincerely apologizeThis is the choice of the merchant for that type of card, unfortunately The Raise Guarantee does not allow for refunds on a valid gift card, but if the gift card were to be of any trouble once redeemed in the store, we are happy to cover that under the Raise Guarantee As the customer has been through an extended amount of communication we have placed $in her Raise account to use toward a future purchaseThe credit will automatically apply to the next purchase made on the Raise account At this time we would like to consider the issue resolved and look forward to better serving the customer again in the future
After receiving Revdex.com complaint number [redacted] , we were able to review the customer’s account and offer a solution to the customer.On January 26, 2017, the customer listed a $valued gift card for sale for a purchase price of $That card sold in order [redacted] on February 2, The customer requested payment via check that same day (check number [redacted] ) and after verifying the gift card information, our Seller Support Team was able to process the payment and the check was officially sent out on February 6, Typically, physical checks will arrive to the billing address on the credit card used for seller verification in 3-business days.On February 14, 2017, the customer contacted Raise inquiring about the status of their physical checkAt that time, the check had been sent out and was still within the 3-business day time-frame Raise has in placeThe supporting agent informed the customer that if the check was not received, Raise would have to wait days to issue a stop paymentIn accordance with Raise policy, we must wait days before a check is considered lost in the mail and cancelledWe do have it stated under our terms and conditions that a fee may be assessed to reissue a new check ( [redacted] )This can be found in Section 3(h) under “Sellers”Unfortunately, at this moment, we are unable to waive this fee.The customer did indeed speak to a manager from our Seller Support Team on February 15, The supporting manager relayed the information of the day wait in order to issue a new checkWe would like to apologize to the customer if there was any information provided to them that did not reiterate this fact.As of February 24, 2017, our Seller Support Team has submitted a request to our finance team for check number [redacted] to be stopped on the 45th day, which is March 19, At that time, the customer may request the full payment of $for the card sold on February 2, via check, direct deposit, or [redacted] This request is already in our Finance Team’s queue, so no further steps are needed from the customer at this time.We’d like to sincerely apologize once again for this inconvenience and we are actively working on improving the seller experience to minimize situations like this from occurring in the futureWe would like to consider this issue resolved and would be happy to follow up with the customer on the 45th dayWe welcome any further questions the customer may have via email at [redacted]
Dear Mrand Mrs [redacted] ,After receiving your complaint, we were able to further review your order Rand the Home Depot gift card in questionWe are very sorry to hear you had a hard time placing the order for this gift card in the first placePlease know that our verification process is used for your protection to ensure that it is indeed you who placed the high value orderFurthermore, our Gift Card Support Team was able to get in contact with Home Depot in regards to the status of your gift cardAlthough you initially encountered an issue when trying to use this gift card online, a Home Depot employee was able to confirm this gift card was used in full at the Home Depot in Totowa, NJThe card was used for the full $1,on November, at register number Because this Home Depot location is three miles from the address you provided us with, it appears you were able to redeem this card after allFor this reason, we are unable to provide a refund for this Home Depot cardAgain, we sincerely apologize for the initial issues you had encountered while working to have your order processedWe have sent you an email detailing our response to your complaint as wellPlease do not hesitate to reach out with any other questions or concerns you may have
Complaint: [redacted] I am rejecting this response because: I dont feel I should be penalized because I accidently hit purchaseI do not have "buyers remorse" because the purchase was an ACCIDENT! I dont want a coupon or promo or creditAll I want is the money I paid put back into my account Sincerely, [redacted]