After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, we are happy to offer the customer a resolution.On September 5, the customer purchased, from Raise.com, a [redacted] Restaurant gift card with a value of $for a purchase price of $The customer then contacted Raise Member Services via email on May 2, and expressed that the gift card did not have the full balance because it had been used at a location nowhere near him.Unfortunately, the order fell outside of the Raise Day Guarantee, and the serving agent did inform the member that no further action could be taken on the order for this reasonWhile the Raise Day Guarantee does not cover orders outside of days from the purchase date, we would like to provide this customer with a one time courtesyWe have applied $in Raise Credit to the customer’s account to use on a future purchaseThis credit is the adjusted amount that would have been refunded had the issue with this customer’s gift card occurred within daysThe credit is already in the customer’s account and ready to useThe credit will automatically apply to a future order and there is no minimum purchase amountWe would like to consider this issue resolved at this time and hope that the customer finds a Raise Credit a suitable settlement
After receiving and further reviewing Revdex.com complaint number [redacted] , we are, unfortunately, unable to offer the customer a different resolution.As previously mentioned, our Gift Card Support Team has received information directly from the brand that shows this card was successfully redeemed after the cards were mergedThese cards were merged on May 6, 2017, and then redeemed on May 8, Due to privacy concerns, we were unable to obtain further information but we do encourage the customer to reach out to the brand directly to find that informationWith the cards being from a trusted seller, and being sent directly to the customer’s Raise account, the customer was the only one with access to the cards’ information.If the customer decides to follow through with a chargeback, there will be a hold placed on the Raise account and no orders can be placed while the dispute is ongoingOnce the dispute has been resolved, the hold will be removed and orders can be processedEven with a hold on the account, the customer can still access any cards that were previously purchased.We would again like to apologize to the customer for any troubles or inconvenience this has causedWe would like to consider this issue resolved as the information provided to us by the brand shows the cards were redeemed and therefore, we are unable to process a refund under our GuaranteeAny other questions and/or communication from the brand can be sent via email to [redacted] @raise.com
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warrantedOn September 23, the customer purchased three [redacted] gift cards of varying balances and purchase prices from Raise.comThe customer then contacted Raise Member Services via email on July 16, and expressed to the serving agent that two of the gift cards did not work in storeAt that time, the serving agent informed the customer that the order had fallen outside of the Day Money-Back Guarantee and the purchase would not longer be coveredWithin the email communication between the agent and the customer, the customer was offered a $Raise Rewards credit to use towards the next order on RaiseThe Raise Guarantee is in place to protect the customer’s purchase price for the first days from the date of purchaseAll refund requests must be received within this time period, as outlined in the Raise Guarantee, to be honoredUnfortunately, the Raise Guarantee for this order lapsed as of January 1, For this reason no further action can be taken on the order We will continue to ensure that Raise policy is adhered to and properly communicated We feel that this issue has been resolved in accordance with the Raise guarantee and apologize for any inconvenience
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order numbers, it appears that the current resolution is warrantedThe customer placed two orders on Raise.com that are being referred to in this complaintThe orders were for an [redacted] gift card and a [redacted] gift cardThe [redacted] gift card, unfortunately fell too far outside of the Raise Guarantee when the customer contacted Raise, and no further action could be taken on the orderWhile there is no expiration on the gift cards, the Raise Guarantee does only guarantee a refund for the purchase price for the first days after the date of purchaseThe [redacted] gift card, however, was reviewed by our Gift Card Support Team, and a full refund of the purchase price was completed as of July 15, This refund will be reflected on the customer’s original payment source in 1-business daysThe Raise Guarantee is in place to protect the customer’s purchase price, but when an order falls so far outside of the guarantee period, we are not always able to provide the requested resolutionA strict time frame is held for the Raise Guarantee, and any requests received outside of this time period will be reviewed, but we do encourage customers to utilize the gift cards within the guarantee time frame so that we are able to fully assist if an issue ever does occurWe would like to sincerely apologize for any inconvenience this has caused the customer and look forward to better serving them again in the future
Complaint: I am rejecting this response because: the amount of time I spent trying to get this working was unbelievableI should be offered compensation for my time regarding having it work properlyI attempted to give an update when I finally was able to use the card, but this site would not let me update the claim with a responseI never had a problem with home depot until I attempted to use this card, clearly the card was an issue; this is the reason I am seeking a small compensation for time vested Sincerely, Dominic And Mayra [redacted]
After receiving Revdex.com complaint number [redacted] , we were able to review the order in questionAt this time, the customer has received the requested resolutionOn March 24, the customer placed an order on the Raise marketplace for a [redacted] eGift card with a value of $for a purchase price of $The customer then contacted Raise Member Services on July 5, and expressed to the serving agent that the gift card was only used for $before an issue occurred and the remaining balance could not be redeemedAt that time, the serving agent informed the customer that the order fell outside of the Day Money-Back Guarantee, and that being the case, the order had to be escalated to the Gift Card Support Team for further reviewAll orders received outside of days from the purchase date, must be reviewed by the Gift Card Support Team before a resolution can be offered Regrettably, our Gift Card Support Team was unable to respond in a timely fashion and this inquiry was resolved and the customer was notified via email on August 25, The Gift Card Support Team was in contact with the brand and confirmed that there should have been a balance of $before the gift card was devalued by the brandThat being the case, the customer was provided a partial refund of $This partial refund was calculated by subtracting the amount used by the customer from the value of the gift card and then the percentage of savings the member received on the original purchase price was applied to the new value to determine the new purchase priceDependent upon the customer’s banking institution, they should see the refund available back on their original payment source at this time We would like to apologize for the delay in resolution and any inconvenience this may have causedIn the future, we look forward to better serving the customer
We were able to further review Revdex.com complaint number filed by the customer in order to offer an explanation of our verification process.The customer placed on order [redacted] ) at 12:PM CST on December 30th, for two Walmart electronic gift cards with an order total of $ She was notified via email eight minutes later that in order to complete her order and have the gift cards electronically delivered to her account, our Processing Team would need her to call in for further verification.Shortly after, the customer phoned in and spoke to a processing agent As a standard procedure, the first-time customer was asked selected questions that are generated from public domain information This information is kept secure and is used strictly to verify the information of the customer, as well as protect the integrity of the Raise marketplace.As a member to member marketplace, the security of our users’ information is of utmost importanceFor this reason, our verification process is used to ensure high value orders are indeed placed by the memberRaise will use commercially reasonable efforts to limit access to your personal information to employees, agents, and officers of Raise, and only provide what is required to perform their job duties When the customer was asked to confirm the last four digits of her social security number, the agent was not allowed access to her full number, only the last fourAs stated by the Terms & Conditions: “Raise reserves the right, but has no obligation, to verify your information through whatever means it may deem reasonable.”We respect a customer’s decision to refuse completion of the verification process and wish to let the customer know that we sincerely apologize that we could not process her order At the customer’s request, her account has been closedAs previously stated, the verification process is used to protect the integrity of the member and the marketplaceWe would be happy to serve this member in the future, as she is more than welcome to open a new account at any time We apologize for the inconvenience
We have further reviewed Revdex.com complaint number [redacted] as well as the customer’s Raise order and account Order [redacted] was placed on January 31, This order contained a $ [redacted] gift cardOn February 6, the customer called into our Member Services department to let us know that there was a zero balance on this gift card and she was unable to use it Due to the high value of this gift card, the order was sent to our Gift Card Support Team for further reviewShe was informed that it may take 10-business days to reach a resolutionThis is a longer timeframe than we find acceptable, but due to an influx in inquiries, our response time has increased for the time being We are working to minimize our response time so as to better assist our membersA $credit has been added to this Raise account due to the inconvenienceThis credit will automatically apply to her next order of $or more We sincerely appreciate the customer’s patience in this matter and we hope to serve her again in the future
After receiving Revdex.com complaint number [redacted] , we have reviewed the corresponding order number in conjunction with the complaint.On October 5, the customer purchased [redacted] eGift/vouchers from Raise.comThe customer then contacted Raise Member Services on May 12, and expressed to the serving agent that she was no longer able to redeem the gift cards that still have had remaining balancesAt that time, the serving agent informed the customer that [redacted] changed their policy, earlier this year, regarding merchandise credits in the form of eGift/vouchers and they were no longer accepted in that formatThe serving agent also explained to the customer that the Raise Guarantee had lapsed after days from the purchase date and that no further action could be taken on this specific orderUpon this policy change made by [redacted] Raise reached out to the sellers of the gift cards for orders within the Day Money-Back Guarantee to have the physical cards sent out to the buyersOrders that fell outside of the day period at that time were not requested as they were already outside of the policy time frame.When the customer contacted Raise, the serving agent reached out to see if the seller did have the gift card available to send inSellers, like buyer’s, have a day time frame, and they are required to hold the physical gift cards that are converted to eGift/vouchers on the marketplace for a minimum of days That being the case, the sellers of these particular gift cards were no longer required to hold onto the physical gift cards at the time of the [redacted] policy change and may have destroyed or discarded the physical cardsWe regret to inform the customer that we were unable to retrieve the physical gift cards from the sellers, as the order does fall outside of the Raise GuaranteeFor this we would like to offer our sincerest apologies, as we are unable to offer a refund or replacement card as this order falls so far outside of the guarantee periodWe would, however, like to offer the customer $in Raise Credit as recompense for this inconvenience.We feel that this issue has been resolved in accordance with the Raise guarantee and hope to better serve this customer in the future
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warranted.The customer made a purchase on Raise.com for a [redacted] gift card with a balance of $and a purchase price of $On March 14, the customer contacted Raise Member Services via email that the gift card no longer held the correct balanceThe serving agent responded on March 16, and expressed that the order was outside of the Day Money-Back Guarantee PeriodThe Raise Guarantee is in place to protect the purchase price of all gift cards for the first days from the purchase dateWhile there is no expiration on the gift cards, the Raise Guarantee does only guarantee a refund for the purchase price for the first days after the date of purchaseAs a member to member marketplace, the information of our buyers and sellers is confidential and we are unable to provide information pertaining to the seller of the gift card to the customerOf course, our Seller Support Team will do their due diligence to ensure that the necessary steps are taken with this sellerWe would like to offer our sincerest apologies as this order falls so far outside of the Raise Guarantee that we are unable to provide further action on this orderWe would like to consider this issue resolved at this time and look forward to better serving the customer again in the future
Initial Business Response / [redacted] (1000, 8, 2015/04/29) */ Response to Revdex.com complaint # [redacted] Dear Mr[redacted] I have reviewed your inquiry in full and have researched all details regarding this caseOverall, we are pleased to have resolved this issue for you It was a pleasure speaking with you on the phone, but it was unfortunate to hear Subway was unable to take care of this issue for youWe are glad that Raise was able to resolve the issue in lieu of the Merchant If you ever have any trouble please contact usIt would be our pleasure to serve you in anyway we canWe appreciate your continued business Mr[redacted] , you are a very valued customer Kindest Regards, [redacted] Raise Member Services Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/05/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) They issued me a credit for the amount in disputeThank you for your help Regards, [redacted]
Same experience as many other customersGift card balances are stolen before I can use themIf you catch it quick enough they may give you a refund, but you will have to fight for itOverall crappy company, avoid at all costs
After receiving Revdex.com complaint [redacted] , we were able to review the Raise account and order in question, and provide a resolution to the customer.The customer, Mr [redacted] D***, placed an order on the Raise website at 1:PM CST on November 28th, This order was placed on an account in [redacted] name This order contained a $ [redacted] eGift card which allowed for a voucher that could be used online as well as in an [redacted] store The customer paid $for this $gift card.On December 6th, 2015, Mr [redacted] emailed Raise Member Services regarding the issue with this gift card He claimed that when at the [redacted] store, multiple employees entered the gift card number for redemption towards his purchase, and concluded that the gift card number and/or PIN were incorrect Mr [redacted] proceeded with this purchase, using his personal credit card.Mr [redacted] emailed Raise again on December 9th inquiring about his refund The final attempt to contact us was also via email on December 12th, Unfortunately, our Member Services team was unable to handle this issue in a more acceptable timeframeOn December 29th, our team submitted a refund for the full purchase price of $to the customer’s [redacted] credit card He was then immediately notified and offered apology for the trouble, as well as delay in response.We sincerely apologize for the inconvenience this issue has caused the customer Our team is actively working to ensure Mr***, as well as every customer of Raise, receives the attention and response they deserve in a more timely manner
After again reviewing Revdex.com complaint number [redacted] we are, unfortunately, unable to offer the customer a different resolution The Raise Guarantee covers gift cards that are not active, gift cards with an inaccurate balance, gift cards received as a different brand than ordered, and gift cards not received within days from the purchase dateUnfortunately, the Raise Guarantee does not cover buyer’s remorse or change of mind As the customer reviewed the order and chose to submit it, Raise cannot offer a refund for the purchaseThe gift cards do not fall under any of the four reasons refunds are offered under the Raise GuaranteeWe understand that the customer did not intend to purchase the amount that he ended up submitting, but unfortunately, a list of the gift cards being purchased alongside their purchase prices and values, was presented to the customer twice during the checkout processThis being the case, and cancellation requests not being covered in the Raise Guarantee or Raise terms and conditions, we are unable to offer the options of cancellation or refundWe apologize for the inconvenience in this
After receiving Revdex.com complaint number [redacted] and reviewing the customer’s order and Raise account, we are happy to offer the customer a resolutionOn May 3, the customer purchased a [redacted] gift card from Raise.comShortly after the order processed, the customer reached out to Raise Member Services and expressed that she had not meant to make the purchaseThe Raise Day Guarantee, unfortunately, does not cover buyer’s remorse or change of mindWe would like to extend a one time courtesy for the customer to have the gift card relisted onto the marketplace and then refunded once the gift card sellsThe gift card must sell before the the refund is processed as we are a member to member marketplace, and the funds that came from the buyer’s purchase are subsequently paid out to the sellerIf the gift card takes longer than the end of the week to sell, we will expedite that process for the customerWe would like to apologize for any inconvenience that this may cause the customer and hope to serve her again in the future
After receiving Revdex.com complaint number [redacted] we were able to review the order in questionOn November 12, 2016, (Raise Order Number [redacted] ) the customer placed an order for Apple gift cards each with a value of $The customer contacted Raise via live chat on November 21, stating that there were three cards in this order that were not working properly, as well as four other cards in a separate order placed on November 11, (Raise Order Number [redacted] ) The serving agent then requested a screenshot of the error message the customer was receiving when attempting to redeem these cardsAs Raise was able to verify the full active balance on all cards, we needed correspondence from the brand as to why the cards were not working properly.The customer sent a screenshot of the canceled order from Apple on November 23, Unfortunately, based on this screenshot, we were unable to determine that the cards were the issue as to why the order was canceledRaise reached back out via email on November 28, asking for more information from the brand as well as an additional screenshot showing that the cards were the issue with the orderThe reasoning for this was, as stated under the Delivery & Redemption details for Apple gift cards on Raise, only eight gift cards may be used per orderBy purchasing through Raise, the customer agrees to Raise’s Terms and Conditions, and by redeeming the cards through Apple, the customer agrees to that brand’s Terms & Conditions as well.We are more than happy to continue working with the customer in resolving this issue and look forward to hearing back from them with the appropriate informationWe are happy to answer any further questions that the customer may have via email.Tell us why here
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warranted.On January 16, the customer made a purchase on Raise.com for a [redacted] gift card with a purchase price of $and a value of $ The customer contacted Raise Member Services in March with questions regarding not seeing the gift card in the Raise wallet, to which the customer received responses about how to add the gift card back to the Raise wallet if it had accidentally been deletedThe customer contacted Raise Member Services again on April 11, expressing that the gift card was unable to apply to an online order as it did not have a balanceEmail responses typically take 2-business daysOn April 13, Raise received a credit card dispute from the customer for this orderOnce a dispute has been put on an order, any correspondence while a dispute is active must go through the bank and Raise.This dispute was won by Raise as the product was successfully delivered to the customer upon purchase, and the date of inquiry fell outside of the Raise Day GuaranteeDuring further review by the Gift Card Support Team, we were able to determine that the gift card was used by the member the day after the gift card was purchasedA purchase was made on January 17, 2016, using the entire amount of the gift card, $71.22, at the [redacted] in Crestview Hills, KYThis [redacted] store location is approximately a minute drive from the customer’s billing address, so it was determined by the Gift Card Support Team, that the customer had been able to successfully redeem the gift card.We would like to apologize for any confusion and inconvenience this issue may have causedWe would like to consider the issue resolved at this time and look forward to serving the customer again in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: the $was a courtesy that was given because raise.com said they wouldn't refund my $ After I did extensive hours of research I found that raise.com did indeed sell me a card that was bought with a stolen credit card and sold me a gift card for $that indeed had a value of $upon contact with raise.com they claimed to have checked it before sending to me and that it had a proper value on the gift card of which I paid $ They said they wouldn't and couldn't refund due to hey sold me a valid gift card and it was past their "return" policy I spent countless hours on the phone and sent numerous examples emails with no success but to hear the same answer from raise.com That hey couldn't refund mei still haven't received any flee fund that they claim they processed and they took my $in rewards that had nothing to do with the $that they owe me I proved them wrong and they claim they have refunded me but this is yet just another lie Not only does raise.com owe me $for the card which they now admit they sold me and was stolen and had a zero balance but they owe my an additional $for the accrued time that I spent in research, phone time and all the above I spent over billable hours in attemp to get a refund that should have been processed from the beginning Sincerely, [redacted]
After receiving Revdex.com complaint number [redacted] we were able to review the orders in questionThe customer placed four orders on Raise.com on February 15, Each order contained at least two [redacted] eGift vouchersOn February 23, the customer contacted Raise Member Services and relayed to the serving agent that all of the cards in three orders no longer contained the expected valueThe customer again contacted Raise Member Services about another order that was not working on February 25, Both serving agents relayed to the customer that the orders would have to be escalated to the Gift Card Support Team due to the high value of the gift cardsRegrettably, our Gift Card Support Team was unable to respond in a timely fashion and, as mentioned by the customer, a dispute was filed on two out of the four ordersThe two orders that were disputed have been resolved in favor of the customer and the refund of $that they are receiving will come through their banking institutionIn regards to the orders that were not disputed, we have issued a refund for one of the orders and are continuing to work with the brand to come to a resolution for the customer for the order with the purchase price of $To complete our conversation with the brand, we have reached out to the customer and will need a response from them before we can get this expedited and completedWe understand that this is an unacceptable time frame for a customer to wait for a resolution and we are actively working to minimize our response times for the Gift Card Support Team.We would like to sincerely apologize for any inconvenience this has caused for the customer and will continue to work with the customer and the brand until the only outstanding order has been resolved
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, we are happy to offer the customer a resolution.On September 5, the customer purchased, from Raise.com, a [redacted] Restaurant gift card with a value of $for a purchase price of $The customer then contacted Raise Member Services via email on May 2, and expressed that the gift card did not have the full balance because it had been used at a location nowhere near him.Unfortunately, the order fell outside of the Raise Day Guarantee, and the serving agent did inform the member that no further action could be taken on the order for this reasonWhile the Raise Day Guarantee does not cover orders outside of days from the purchase date, we would like to provide this customer with a one time courtesyWe have applied $in Raise Credit to the customer’s account to use on a future purchaseThis credit is the adjusted amount that would have been refunded had the issue with this customer’s gift card occurred within daysThe credit is already in the customer’s account and ready to useThe credit will automatically apply to a future order and there is no minimum purchase amountWe would like to consider this issue resolved at this time and hope that the customer finds a Raise Credit a suitable settlement
After receiving and further reviewing Revdex.com complaint number [redacted] , we are, unfortunately, unable to offer the customer a different resolution.As previously mentioned, our Gift Card Support Team has received information directly from the brand that shows this card was successfully redeemed after the cards were mergedThese cards were merged on May 6, 2017, and then redeemed on May 8, Due to privacy concerns, we were unable to obtain further information but we do encourage the customer to reach out to the brand directly to find that informationWith the cards being from a trusted seller, and being sent directly to the customer’s Raise account, the customer was the only one with access to the cards’ information.If the customer decides to follow through with a chargeback, there will be a hold placed on the Raise account and no orders can be placed while the dispute is ongoingOnce the dispute has been resolved, the hold will be removed and orders can be processedEven with a hold on the account, the customer can still access any cards that were previously purchased.We would again like to apologize to the customer for any troubles or inconvenience this has causedWe would like to consider this issue resolved as the information provided to us by the brand shows the cards were redeemed and therefore, we are unable to process a refund under our GuaranteeAny other questions and/or communication from the brand can be sent via email to [redacted] @raise.com
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warrantedOn September 23, the customer purchased three [redacted] gift cards of varying balances and purchase prices from Raise.comThe customer then contacted Raise Member Services via email on July 16, and expressed to the serving agent that two of the gift cards did not work in storeAt that time, the serving agent informed the customer that the order had fallen outside of the Day Money-Back Guarantee and the purchase would not longer be coveredWithin the email communication between the agent and the customer, the customer was offered a $Raise Rewards credit to use towards the next order on RaiseThe Raise Guarantee is in place to protect the customer’s purchase price for the first days from the date of purchaseAll refund requests must be received within this time period, as outlined in the Raise Guarantee, to be honoredUnfortunately, the Raise Guarantee for this order lapsed as of January 1, For this reason no further action can be taken on the order We will continue to ensure that Raise policy is adhered to and properly communicated We feel that this issue has been resolved in accordance with the Raise guarantee and apologize for any inconvenience
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order numbers, it appears that the current resolution is warrantedThe customer placed two orders on Raise.com that are being referred to in this complaintThe orders were for an [redacted] gift card and a [redacted] gift cardThe [redacted] gift card, unfortunately fell too far outside of the Raise Guarantee when the customer contacted Raise, and no further action could be taken on the orderWhile there is no expiration on the gift cards, the Raise Guarantee does only guarantee a refund for the purchase price for the first days after the date of purchaseThe [redacted] gift card, however, was reviewed by our Gift Card Support Team, and a full refund of the purchase price was completed as of July 15, This refund will be reflected on the customer’s original payment source in 1-business daysThe Raise Guarantee is in place to protect the customer’s purchase price, but when an order falls so far outside of the guarantee period, we are not always able to provide the requested resolutionA strict time frame is held for the Raise Guarantee, and any requests received outside of this time period will be reviewed, but we do encourage customers to utilize the gift cards within the guarantee time frame so that we are able to fully assist if an issue ever does occurWe would like to sincerely apologize for any inconvenience this has caused the customer and look forward to better serving them again in the future
Complaint: I am rejecting this response because: the amount of time I spent trying to get this working was unbelievableI should be offered compensation for my time regarding having it work properlyI attempted to give an update when I finally was able to use the card, but this site would not let me update the claim with a responseI never had a problem with home depot until I attempted to use this card, clearly the card was an issue; this is the reason I am seeking a small compensation for time vested Sincerely, Dominic And Mayra [redacted]
After receiving Revdex.com complaint number [redacted] , we were able to review the order in questionAt this time, the customer has received the requested resolutionOn March 24, the customer placed an order on the Raise marketplace for a [redacted] eGift card with a value of $for a purchase price of $The customer then contacted Raise Member Services on July 5, and expressed to the serving agent that the gift card was only used for $before an issue occurred and the remaining balance could not be redeemedAt that time, the serving agent informed the customer that the order fell outside of the Day Money-Back Guarantee, and that being the case, the order had to be escalated to the Gift Card Support Team for further reviewAll orders received outside of days from the purchase date, must be reviewed by the Gift Card Support Team before a resolution can be offered Regrettably, our Gift Card Support Team was unable to respond in a timely fashion and this inquiry was resolved and the customer was notified via email on August 25, The Gift Card Support Team was in contact with the brand and confirmed that there should have been a balance of $before the gift card was devalued by the brandThat being the case, the customer was provided a partial refund of $This partial refund was calculated by subtracting the amount used by the customer from the value of the gift card and then the percentage of savings the member received on the original purchase price was applied to the new value to determine the new purchase priceDependent upon the customer’s banking institution, they should see the refund available back on their original payment source at this time We would like to apologize for the delay in resolution and any inconvenience this may have causedIn the future, we look forward to better serving the customer
We were able to further review Revdex.com complaint number filed by the customer in order to offer an explanation of our verification process.The customer placed on order [redacted] ) at 12:PM CST on December 30th, for two Walmart electronic gift cards with an order total of $ She was notified via email eight minutes later that in order to complete her order and have the gift cards electronically delivered to her account, our Processing Team would need her to call in for further verification.Shortly after, the customer phoned in and spoke to a processing agent As a standard procedure, the first-time customer was asked selected questions that are generated from public domain information This information is kept secure and is used strictly to verify the information of the customer, as well as protect the integrity of the Raise marketplace.As a member to member marketplace, the security of our users’ information is of utmost importanceFor this reason, our verification process is used to ensure high value orders are indeed placed by the memberRaise will use commercially reasonable efforts to limit access to your personal information to employees, agents, and officers of Raise, and only provide what is required to perform their job duties When the customer was asked to confirm the last four digits of her social security number, the agent was not allowed access to her full number, only the last fourAs stated by the Terms & Conditions: “Raise reserves the right, but has no obligation, to verify your information through whatever means it may deem reasonable.”We respect a customer’s decision to refuse completion of the verification process and wish to let the customer know that we sincerely apologize that we could not process her order At the customer’s request, her account has been closedAs previously stated, the verification process is used to protect the integrity of the member and the marketplaceWe would be happy to serve this member in the future, as she is more than welcome to open a new account at any time We apologize for the inconvenience
We have further reviewed Revdex.com complaint number [redacted] as well as the customer’s Raise order and account Order [redacted] was placed on January 31, This order contained a $ [redacted] gift cardOn February 6, the customer called into our Member Services department to let us know that there was a zero balance on this gift card and she was unable to use it Due to the high value of this gift card, the order was sent to our Gift Card Support Team for further reviewShe was informed that it may take 10-business days to reach a resolutionThis is a longer timeframe than we find acceptable, but due to an influx in inquiries, our response time has increased for the time being We are working to minimize our response time so as to better assist our membersA $credit has been added to this Raise account due to the inconvenienceThis credit will automatically apply to her next order of $or more We sincerely appreciate the customer’s patience in this matter and we hope to serve her again in the future
After receiving Revdex.com complaint number [redacted] , we have reviewed the corresponding order number in conjunction with the complaint.On October 5, the customer purchased [redacted] eGift/vouchers from Raise.comThe customer then contacted Raise Member Services on May 12, and expressed to the serving agent that she was no longer able to redeem the gift cards that still have had remaining balancesAt that time, the serving agent informed the customer that [redacted] changed their policy, earlier this year, regarding merchandise credits in the form of eGift/vouchers and they were no longer accepted in that formatThe serving agent also explained to the customer that the Raise Guarantee had lapsed after days from the purchase date and that no further action could be taken on this specific orderUpon this policy change made by [redacted] Raise reached out to the sellers of the gift cards for orders within the Day Money-Back Guarantee to have the physical cards sent out to the buyersOrders that fell outside of the day period at that time were not requested as they were already outside of the policy time frame.When the customer contacted Raise, the serving agent reached out to see if the seller did have the gift card available to send inSellers, like buyer’s, have a day time frame, and they are required to hold the physical gift cards that are converted to eGift/vouchers on the marketplace for a minimum of days That being the case, the sellers of these particular gift cards were no longer required to hold onto the physical gift cards at the time of the [redacted] policy change and may have destroyed or discarded the physical cardsWe regret to inform the customer that we were unable to retrieve the physical gift cards from the sellers, as the order does fall outside of the Raise GuaranteeFor this we would like to offer our sincerest apologies, as we are unable to offer a refund or replacement card as this order falls so far outside of the guarantee periodWe would, however, like to offer the customer $in Raise Credit as recompense for this inconvenience.We feel that this issue has been resolved in accordance with the Raise guarantee and hope to better serve this customer in the future
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warranted.The customer made a purchase on Raise.com for a [redacted] gift card with a balance of $and a purchase price of $On March 14, the customer contacted Raise Member Services via email that the gift card no longer held the correct balanceThe serving agent responded on March 16, and expressed that the order was outside of the Day Money-Back Guarantee PeriodThe Raise Guarantee is in place to protect the purchase price of all gift cards for the first days from the purchase dateWhile there is no expiration on the gift cards, the Raise Guarantee does only guarantee a refund for the purchase price for the first days after the date of purchaseAs a member to member marketplace, the information of our buyers and sellers is confidential and we are unable to provide information pertaining to the seller of the gift card to the customerOf course, our Seller Support Team will do their due diligence to ensure that the necessary steps are taken with this sellerWe would like to offer our sincerest apologies as this order falls so far outside of the Raise Guarantee that we are unable to provide further action on this orderWe would like to consider this issue resolved at this time and look forward to better serving the customer again in the future
Initial Business Response / [redacted] (1000, 8, 2015/04/29) */ Response to Revdex.com complaint # [redacted] Dear Mr[redacted] I have reviewed your inquiry in full and have researched all details regarding this caseOverall, we are pleased to have resolved this issue for you It was a pleasure speaking with you on the phone, but it was unfortunate to hear Subway was unable to take care of this issue for youWe are glad that Raise was able to resolve the issue in lieu of the Merchant If you ever have any trouble please contact usIt would be our pleasure to serve you in anyway we canWe appreciate your continued business Mr[redacted] , you are a very valued customer Kindest Regards, [redacted] Raise Member Services Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/05/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) They issued me a credit for the amount in disputeThank you for your help Regards, [redacted]
Same experience as many other customersGift card balances are stolen before I can use themIf you catch it quick enough they may give you a refund, but you will have to fight for itOverall crappy company, avoid at all costs
After receiving Revdex.com complaint [redacted] , we were able to review the Raise account and order in question, and provide a resolution to the customer.The customer, Mr [redacted] D***, placed an order on the Raise website at 1:PM CST on November 28th, This order was placed on an account in [redacted] name This order contained a $ [redacted] eGift card which allowed for a voucher that could be used online as well as in an [redacted] store The customer paid $for this $gift card.On December 6th, 2015, Mr [redacted] emailed Raise Member Services regarding the issue with this gift card He claimed that when at the [redacted] store, multiple employees entered the gift card number for redemption towards his purchase, and concluded that the gift card number and/or PIN were incorrect Mr [redacted] proceeded with this purchase, using his personal credit card.Mr [redacted] emailed Raise again on December 9th inquiring about his refund The final attempt to contact us was also via email on December 12th, Unfortunately, our Member Services team was unable to handle this issue in a more acceptable timeframeOn December 29th, our team submitted a refund for the full purchase price of $to the customer’s [redacted] credit card He was then immediately notified and offered apology for the trouble, as well as delay in response.We sincerely apologize for the inconvenience this issue has caused the customer Our team is actively working to ensure Mr***, as well as every customer of Raise, receives the attention and response they deserve in a more timely manner
After again reviewing Revdex.com complaint number [redacted] we are, unfortunately, unable to offer the customer a different resolution The Raise Guarantee covers gift cards that are not active, gift cards with an inaccurate balance, gift cards received as a different brand than ordered, and gift cards not received within days from the purchase dateUnfortunately, the Raise Guarantee does not cover buyer’s remorse or change of mind As the customer reviewed the order and chose to submit it, Raise cannot offer a refund for the purchaseThe gift cards do not fall under any of the four reasons refunds are offered under the Raise GuaranteeWe understand that the customer did not intend to purchase the amount that he ended up submitting, but unfortunately, a list of the gift cards being purchased alongside their purchase prices and values, was presented to the customer twice during the checkout processThis being the case, and cancellation requests not being covered in the Raise Guarantee or Raise terms and conditions, we are unable to offer the options of cancellation or refundWe apologize for the inconvenience in this
After receiving Revdex.com complaint number [redacted] and reviewing the customer’s order and Raise account, we are happy to offer the customer a resolutionOn May 3, the customer purchased a [redacted] gift card from Raise.comShortly after the order processed, the customer reached out to Raise Member Services and expressed that she had not meant to make the purchaseThe Raise Day Guarantee, unfortunately, does not cover buyer’s remorse or change of mindWe would like to extend a one time courtesy for the customer to have the gift card relisted onto the marketplace and then refunded once the gift card sellsThe gift card must sell before the the refund is processed as we are a member to member marketplace, and the funds that came from the buyer’s purchase are subsequently paid out to the sellerIf the gift card takes longer than the end of the week to sell, we will expedite that process for the customerWe would like to apologize for any inconvenience that this may cause the customer and hope to serve her again in the future
After receiving Revdex.com complaint number [redacted] we were able to review the order in questionOn November 12, 2016, (Raise Order Number [redacted] ) the customer placed an order for Apple gift cards each with a value of $The customer contacted Raise via live chat on November 21, stating that there were three cards in this order that were not working properly, as well as four other cards in a separate order placed on November 11, (Raise Order Number [redacted] ) The serving agent then requested a screenshot of the error message the customer was receiving when attempting to redeem these cardsAs Raise was able to verify the full active balance on all cards, we needed correspondence from the brand as to why the cards were not working properly.The customer sent a screenshot of the canceled order from Apple on November 23, Unfortunately, based on this screenshot, we were unable to determine that the cards were the issue as to why the order was canceledRaise reached back out via email on November 28, asking for more information from the brand as well as an additional screenshot showing that the cards were the issue with the orderThe reasoning for this was, as stated under the Delivery & Redemption details for Apple gift cards on Raise, only eight gift cards may be used per orderBy purchasing through Raise, the customer agrees to Raise’s Terms and Conditions, and by redeeming the cards through Apple, the customer agrees to that brand’s Terms & Conditions as well.We are more than happy to continue working with the customer in resolving this issue and look forward to hearing back from them with the appropriate informationWe are happy to answer any further questions that the customer may have via email.Tell us why here
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warranted.On January 16, the customer made a purchase on Raise.com for a [redacted] gift card with a purchase price of $and a value of $ The customer contacted Raise Member Services in March with questions regarding not seeing the gift card in the Raise wallet, to which the customer received responses about how to add the gift card back to the Raise wallet if it had accidentally been deletedThe customer contacted Raise Member Services again on April 11, expressing that the gift card was unable to apply to an online order as it did not have a balanceEmail responses typically take 2-business daysOn April 13, Raise received a credit card dispute from the customer for this orderOnce a dispute has been put on an order, any correspondence while a dispute is active must go through the bank and Raise.This dispute was won by Raise as the product was successfully delivered to the customer upon purchase, and the date of inquiry fell outside of the Raise Day GuaranteeDuring further review by the Gift Card Support Team, we were able to determine that the gift card was used by the member the day after the gift card was purchasedA purchase was made on January 17, 2016, using the entire amount of the gift card, $71.22, at the [redacted] in Crestview Hills, KYThis [redacted] store location is approximately a minute drive from the customer’s billing address, so it was determined by the Gift Card Support Team, that the customer had been able to successfully redeem the gift card.We would like to apologize for any confusion and inconvenience this issue may have causedWe would like to consider the issue resolved at this time and look forward to serving the customer again in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: the $was a courtesy that was given because raise.com said they wouldn't refund my $ After I did extensive hours of research I found that raise.com did indeed sell me a card that was bought with a stolen credit card and sold me a gift card for $that indeed had a value of $upon contact with raise.com they claimed to have checked it before sending to me and that it had a proper value on the gift card of which I paid $ They said they wouldn't and couldn't refund due to hey sold me a valid gift card and it was past their "return" policy I spent countless hours on the phone and sent numerous examples emails with no success but to hear the same answer from raise.com That hey couldn't refund mei still haven't received any flee fund that they claim they processed and they took my $in rewards that had nothing to do with the $that they owe me I proved them wrong and they claim they have refunded me but this is yet just another lie Not only does raise.com owe me $for the card which they now admit they sold me and was stolen and had a zero balance but they owe my an additional $for the accrued time that I spent in research, phone time and all the above I spent over billable hours in attemp to get a refund that should have been processed from the beginning Sincerely, [redacted]
After receiving Revdex.com complaint number [redacted] we were able to review the orders in questionThe customer placed four orders on Raise.com on February 15, Each order contained at least two [redacted] eGift vouchersOn February 23, the customer contacted Raise Member Services and relayed to the serving agent that all of the cards in three orders no longer contained the expected valueThe customer again contacted Raise Member Services about another order that was not working on February 25, Both serving agents relayed to the customer that the orders would have to be escalated to the Gift Card Support Team due to the high value of the gift cardsRegrettably, our Gift Card Support Team was unable to respond in a timely fashion and, as mentioned by the customer, a dispute was filed on two out of the four ordersThe two orders that were disputed have been resolved in favor of the customer and the refund of $that they are receiving will come through their banking institutionIn regards to the orders that were not disputed, we have issued a refund for one of the orders and are continuing to work with the brand to come to a resolution for the customer for the order with the purchase price of $To complete our conversation with the brand, we have reached out to the customer and will need a response from them before we can get this expedited and completedWe understand that this is an unacceptable time frame for a customer to wait for a resolution and we are actively working to minimize our response times for the Gift Card Support Team.We would like to sincerely apologize for any inconvenience this has caused for the customer and will continue to work with the customer and the brand until the only outstanding order has been resolved