Rallye BMW

We leased with Rallye BMW for six years. We never had a problem until our last lease was about to end. We had leased demo cars because they had low mileage and the price was right. When our last lease was ending, my husband and I went to Rallye twice and called about three times to see if we get a price close to what we were paying and they were not able to get us a good price. A new lease would have been about $100 over what we were paying and we could not swing it. The salesman explained that because of Covid the inventory was low and the prices had increased. We were disappointed but we totally understood. On the way home from our meeting with the salesman, we stopped at another car dealership and they were able to give us a great price on a new lease. They were going to buy our car outright because the mileage was so low, which meant that we would NOT have to pay the disposition fee or the last month of our lease. The dealer did a carfax on our BMW and much to our surprise our car was in an accident before we leased it and Rallye never informed us. This happened to a friend of ours in Florida. They bought a Ford Mustang and it was hit before it was sold to them. The only difference was that Ford did the right thing! Rallye BMW did not do the right thing. They did ABSOLUTELY NOTHING. We had to pay the last month’s lease and the disposition fee which would have been taken care of by the new dealership if the car was not in an accident. We do not have the money to pay all these extra fees and it would have been the right thing for Rallye to do (they can definitely afford it but they would rather lose a loyal customer). We would be hard pressed to ever buy a car from them again or to recommend them to anyone.

Good Morning, In regards to this complaint, we have been in contacted with [redacted] and the matter is taken care of we Rallye settled for a lesser figure and both parties are satisfied Thank You in this matter and if there is anything else needed please let me know [redacted] ***

Rallye BMW is the most efficient, pleasant, and professional dealer I gave ever taken my car toWithout exception they are consistently star A++ service

I contacted ** *** and reviewed the details of his concern and the service visit He explained he was concerned as we were unable to give him any defined maximum time it could take to diagnose the problem of why his vehicle would not start I explained like any other diagnosis we
could not finitely give him a number of hours but I do agree it would be difficult for him to go in blind not knowing what his potential cost were I agreed that I think it would have been reasonable for the service advisor to consult with the technician and foreman and come up with a maximum game plan for the diagnosis ** *** also stated he was upset that we stated if we found that the part that was replaced under the recall in March of had failed it would not be covered again I explained that recall or not, BMW warranties replacement components for years and if that part failed it would not fall under any BMW warranty I did also explain that if the recall part was the problem, I would have considered going to BMW to see if they would allow us to replace it as a good will gesture.
I asked if *** *** would please share with me the information regarding the repair he had done to the vehicle when it left us He explained it was at a local repair facility and he was awaiting their determination but that he would contact me back with that information for learning purposes for meOur discussion was both pleasant and productive We processed a credit to his "debit card" in the full amount he paid us
Thank you
Larry P***
Rallye BMW
Service and Parts Director

Good evening *** ***,Thank you for your inquiry to ** ***'s concern Happily I can report that after review with our sales manager I have made arrangements to ship *** *** the wind deflector he requested I expect he will receive it within weeks
Any further question please don't hesitate to contact me with any further questions.Best regards,*** ***Rallye BMW*** *** *** ***

April **,
Good morning *** ***,
I apologize that you have received another piece of correspondence from us I am not sure if one of the vendors we are utilizing is not following our instruction or if a "Mailer" had already been processed and dispatched prior to the time I put in our request to all our vendors to cease sending your residence any mail
If you would be kind enough to email me a photo of the mail piece or at least explain what the offer is I will be happy to tighten up on our vendor
Respectfully,
--
*** ***
*** *** *** ***
***

Amazing service love this place!

Wonderful service from this dealershipMy first BMW and they made it easy and smooth and fun! Robert and Richard ad Terence are the best!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]
It has been resolved as long as the screen is received.  They say it takes about 2 weeks -- about December**.  I will update you.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
When [redacted] picked up the car on 2/**/15 , within 2 minutes of driving the car out, he returned the car to the service dept because of the severe vibration felt, which was verified by [redacted] as he test drove it with [redacted]. At that time, [redacted] was told that when the car was being tested for the trunk issue, our BMW was "barely driven." When [redacted] was told to bring back the car on 2/** because they could only provide a loaner on this day, [redacted] did.  On that day, after the service dept diagnosed the issue, a mechanic came out and , all of a sudden, stated that 3 rims were damaged.  When we brought the car in for the trunk issue, there was no vibration at all. On 2/**, [redacted] was again told by [redacted] that our BMW was "barely driven" during the time the service dept had it. It is highly unreasonable for the service dept to now claim that they have driven our car for 23 miles for a trunk issue. We believe that something else occurred while the car was in their possession. We are outraged by this explanation. Our paperwork has all the information that followed which explains how harassed and mistreated we were.  Only after [redacted] from BMW North America intervened and ultimately spoke with [redacted]'s superior did we finally get a call on 3/* did [redacted] change his story to tell us that we were getting new rims. Please note prior on that same day we were harassed by the service dept and then a call to [redacted]'s voice mail, an email following to her as well as a call from [redacted] was made.  Only after this did we all of a sudden get a call from [redacted] that we were getting new rims.  It took [redacted]'s intervention to [redacted]'s superior to actually get the service dept to give us new rims. They would have continued to pressure and harass us had [redacted] not intervened.Though the new rims were replaced, BMW's explanation is not acceptable.  [redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
[redacted]

Rallye BMW is the most efficient, pleasant, and professional dealer I gave ever taken my car to. Without exception they are consistently 5 star A++ service.

We have removed the customer from our in house marketing list and informed all external marketing firms to remove them from their lists.  The vehicle was purchased February 2012 as a pre owned vehicle with over 31,000 miles.
Thank you 
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 [redacted], apparently Rallye ([redacted]) didn't do as stated and remove
me.  I got another junk mail from them today.  I realize junk is what
they are in the business of selling.  But we would just prefer they
quite contacting us.  Thanks and please advise.
 
 
 
 
[redacted]

Good Morning,
In regards to this complaint, we have been in contacted with [redacted] and the matter is taken care of we Rallye settled for a lesser figure and both parties are satisfied.
Thank You in this matter and if there is anything else needed please let me know....


[redacted]

On February **, 2015 [redacted] brought in his 201 BMW 328xi with 14,687 miles (43 months old).  The concern was stated "The chime rings for the trunk open intermittently"  We surveyed the vehicle diagnostic system for stored faults and inspected the trunk latch and lock assemblies....

 Neither components register nor visually showed any faults or defects.  Rather than just dismissing the clients concern, we had our quality control technician test drive the vehicle do see if we could replicate the concern.  We drove the vehicle a total of 23 miles and did not experience the chime going off.  [redacted] picked up the vehicle on 2/**/15.  [redacted] returned stating he felt a vibration that was not there when he dropped off the vehicle.  Our foreman reviewed the vehicle with [redacted] present.  We suggested we get the rims repaired.  [redacted] after consideration decided he did not want the rims repaired.  We drove the vehicle for 23 miles the [redacted]'s drove 14,687 miles.  The manufacturer does not cover the rims for bends as they are a result of an outside influence such as potholes, etc.  As of 3/*/15 Rallye BMW is installing 3 new rims to the vehicle in the interest of customer satisfaction.  We can not be sure when the damage to the rims occurred so we are valuing our client and the relationship we have enjoyed with them in the past thus giving them the new rims, mounting and balancing all at no charge.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I spoke to [redacted] this afternoon and explained that although we feel strongly that we did nothing wrong especially considering we encouraged him to purchase the tire and wheel road hazzard service contract, we are       willing to replace his 4 rims with 4 new ones in the...

interest of customer satisfaction.   The one stipulation I explained is that he will be required to sign a general release that acknowledges that this is a good will gesture and that this is a closed matter and no further consideration would be offered or expected for wheel or tire issues.  [redacted] said he was pleased, would sleep on the offer and contact me tomorrow. 
Thank you 
 
Lawrence P[redacted]
Service and Parts Director

Review: We purchased a BMW this past spring through this dealership via BMW Certified Pre-Owned (CPO) program. Because this was a CPO purchased, I traveled out of state to pick the vehicle up. While the initial delivery and the vehicle meet our expectations, the issue is a post delivery one.

As part of delivery, Rallye indicated that they are required by NY law to collect for out of state title & licensing. The 'estimated sum' they collected at delivery was way more then the fees that would have be required to complete these transactions in the State of NH where we live. I objected at delivery, but they indicated that they needed to over estimate, and that any remaining balance would be refunded by Rallye. I moved forward with the delivery with this understanding.

After 3 months, Rallye has not refunded the full amounts due to me. I did receive a partial refund 4 weeks after the title/registration process was completed, but only after contacting them numerous times requesting the refund. Rallye is no longer responding to my inquiries for the balance still due me nor have they provided any details on this matter.

The Details:

Collected for Title/License: $867.00

State of NH Fees: ($35.00)

Local (Town) Fees: ($240.50)

Balance due me(to be refunded) $591.50

Initial Refund ($452.00)

Balance Still Due: $139.50

Again, this has been a very painful process. While an initial refund was received after repeatedly contacting them asking for it, when it arrived, no statement of expenses or why it was short was provided.

Any help here would be appreciated.Desired Settlement: Refund of the $139.50 still due to me.

Business

Response:

August **, 2013

Review: I brought my 2007 BMW in for a flat tire. I received a call from the service consultant that the tire was OK and I needed a new rim. I agreed to replacing the rim. Thus far all good. Then he said I needed an additional two rims. He said he saw himself the tires placed in water and air was leaking from them. I never had to put air in either of the tires before and I indicated this to the service rep. He said he saw it himself and they needed to be replaced. I said leave them, I will replace them when they leak. It is now three weeks later and no leak. Then he said I needed all the fluids in the car replaced, brakes, transmission, refrigerants etc. He said this is recommended by BMW. I told him to go ahead. My wife picked up the car and the bill was about $1,600. There were $1,200 charges for the fluids, and n additional $140. for "vehicle check. I spoke with BMW who indicated they were not fully aware of the fluid replacement recommendations and they did not know of a vehicle check charge but [redacted] was privately owned and they have nothing to do with their recommendations. My complaint is I was sold fluid replacements and an unrequested vehicle check for about $1,200. They attempted to sell me two other new rims by telling me that the service rep actually saw them leak and it was dangerous(highly unlikely as the tires have never required air even 3-4 weeks after the visit).Desired Settlement: A written explanation of why I was told I required fluid replacements, why a charge for vehicle check, what was done for vehicle check, why it was done without authorization, why I was told the tires leaked air when they still have never required air. If a refund is appropriate, then a refund.

Review: 2/**/15[redacted] and [redacted]Dear [redacted],We have been buying BMWs from your Rally BMW for nearly a decade and up to now, have never experienced a problem with your Service Department. However, with todays incident where your Service Department blamed a new car problem on us, we are writing you to tell our story. Had we not spoken to [redacted], we would never have had the fee dispute and issue rectified. Further, as we were planning to buy another BMW this October, we now have doubts as to the credibility of your service department and the dealership as a whole.We brought in our car for a minor back trunk issue only to be told that, all a sudden, there were three bent rims that needed to be repaired. We were shocked. How did that happen? Our car was perfectly smooth when the car was brought in for service. Between the time that your Service Department at Rally BMW, [redacted], had our BMW in for service at 10:23 am on Feb **, 2015 and the time that the car was ready for pick-up at 3:30 pm on Feb **, 2015, the car had been driven an alarming twenty-three miles!! This should never have been driven this extensively for our minor trunk issue. It is obvious to us that during those twenty three miles your service department drove over winter, pot holes or hit a curb and caused the bent three bent rims. We certainly didnt do it. Please also note your service advisor, [redacted], indicated twice the car was barely driven, if at all. Below are the specifics.On 2/**/15, Wednesday, we brought our 2011BMW 328xi for a second time to fix the intermittent chime rings because of a trunk lock problem. When we picked the car up on Friday, 2/**/15, we drove the car out only to feel a terrible, new vibration in the car. Within minutes, we drove the car back. [redacted], the service advisor, personally drove the car and felt the same vibration. We told [redacted] in the moment that this new vibration was not caused by us and we would not be paying for this new problem. [redacted] said for us to bring the car back on Tuesday, 2/**/15 and they would take care of the issue totally while giving us a loaner car. We brought the car in at 10 am on 2/**/15 and waited for them to diagnose the problem.The serviceman came out and said there were three rims that were bent and needed to be repaired. Initially, [redacted] stated that the cost would be over $500.00, of which, we said we would not pay for this at all because it was not our doing. We told him to talk to his [redacted]. His [redacted] said he could reduce the price, but we would still be responsible for paying the charge. [redacted] indicated that there is nothing more he can do. We needed the car repaired because this is a drivability and safety issue so it has to be repaired. We are bringing the car in on Thursday, 2/**/15 as [redacted] said he did not have a loaner for [redacted] today.We called BMW immediately upon hearing the new, additional problem and please note the run-around we experienced from your hired staff. Not only were we referred to the wrong person to speak to, but from every [redacted] we spoke to, we were given one excuse after another why we could not contact [redacted], the BMW Service [redacted]. Just prior to 11:30 am, the first [redacted] on the phone stated that the [redacted] in charge of service was [redacted]. You should know he was the service [redacted] in charge of the Mercedes Service Parts, not the one in charge of the BMW Service Parts. Not having known this prior, she stated [redacted] was not in all day. I then asked to speak to someone right under him. I was given to a [redacted], who I was able to connect with, but it turned out that he only handled the Mercedes car. [redacted] said he would speak to the [redacted] regarding her error of referring me to him, rather than [redacted], the BMW Service [redacted]. The next [redacted] connected me to [redacted] voice mail at about 11:35 am, of which I left my name and number. At 12 noon, I called again, and this next young lady answering the phone indicated that [redacted] was in meetings all day. Naturally, I questioned that and in the very moment, the young lady changed her story and said, that [redacted] was only in a morning meeting and would get back to me. Finally, [redacted] spoke with us about 1:30 pm, heard our issue, and immediately said he was going to get back to us within an hour. He actually called us back sooner and stated we would not be responsible for the charge or repair.[redacted] deserves the highest praise, but for a good couple of hours on 2/**/15, we experienced nothing but denial and avoidance by your Service Department. How are you going to rectify this problem? We do expect not only new rims, but a serious reprimand to your service department. Attached is our service invoice indicating the extensive miles that were driven by your servicemen. Sincerely,[redacted]Desired Settlement: Replacement - New rims on my car

Business

Response:

On February **, 2015 [redacted] brought in his 201 BMW 328xi with 14,687 miles (43 months old). The concern was stated "The chime rings for the trunk open intermittently" We surveyed the vehicle diagnostic system for stored faults and inspected the trunk latch and lock assemblies. Neither components register nor visually showed any faults or defects. Rather than just dismissing the clients concern, we had our quality control technician test drive the vehicle do see if we could replicate the concern. We drove the vehicle a total of 23 miles and did not experience the chime going off. [redacted] picked up the vehicle on 2/**/15. [redacted] returned stating he felt a vibration that was not there when he dropped off the vehicle. Our foreman reviewed the vehicle with [redacted] present. We suggested we get the rims repaired. [redacted] after consideration decided he did not want the rims repaired. We drove the vehicle for 23 miles the [redacted]'s drove 14,687 miles. The manufacturer does not cover the rims for bends as they are a result of an outside influence such as potholes, etc. As of 3/*/15 Rallye BMW is installing 3 new rims to the vehicle in the interest of customer satisfaction. We can not be sure when the damage to the rims occurred so we are valuing our client and the relationship we have enjoyed with them in the past thus giving them the new rims, mounting and balancing all at no charge.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

When [redacted] picked up the car on 2/**/15 , within 2 minutes of driving the car out, he returned the car to the service dept because of the severe vibration felt, which was verified by [redacted] as he test drove it with [redacted]. At that time, [redacted] was told that when the car was being tested for the trunk issue, our BMW was "barely driven." When [redacted] was told to bring back the car on 2/** because they could only provide a loaner on this day, [redacted] did. On that day, after the service dept diagnosed the issue, a mechanic came out and , all of a sudden, stated that 3 rims were damaged. When we brought the car in for the trunk issue, there was no vibration at all. On 2/**, [redacted] was again told by [redacted] that our BMW was "barely driven" during the time the service dept had it. It is highly unreasonable for the service dept to now claim that they have driven our car for 23 miles for a trunk issue. We believe that something else occurred while the car was in their possession. We are outraged by this explanation. Our paperwork has all the information that followed which explains how harassed and mistreated we were. Only after [redacted] from BMW North America intervened and ultimately spoke with [redacted]'s superior did we finally get a call on 3/* did [redacted] change his story to tell us that we were getting new rims. Please note prior on that same day we were harassed by the service dept and then a call to [redacted]'s voice mail, an email following to her as well as a call from [redacted] was made. Only after this did we all of a sudden get a call from [redacted] that we were getting new rims. It took [redacted]'s intervention to [redacted]'s superior to actually get the service dept to give us new rims. They would have continued to pressure and harass us had [redacted] not intervened.Though the new rims were replaced, BMW's explanation is not acceptable. [redacted]

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