RalphLauren.com

Initial Business Response / [redacted] (1000, 10, 2016/08/19) */ We've confirmed that the customer's credit has been issuedWe have reached out to the customer via email to provide the unique PayPal transaction ID that will allow PayPal to further assist him in locating the credit, should he still not see it on his account

Initial Business Response / [redacted] (1000, 10, 2015/07/24) */ The issue is resolvedWe have reached out to the customer and processed a credit for the missing items

I am rejecting this response because: They said they would refund $but actually $

The original amount was but they said because of the problem they would refund

Initial Business Response / [redacted] (1000, 6, 2015/12/15) */ The customer has had a number of issuesMs [redacted] has filed missing item claims, returned damaged product, did not receive gift packaging as requested, and did not receive appeasement gift certificates that were offeredRalphLauren.com sincerely apologizes for the inconvenience we have causedIn an attempt to resolve matters, a RalphLauren.com manager has contact Ms [redacted] via phoneA message was left, including the manager's direct phone number To further assist Ms [redacted] , RalphLauren.com has issued a gift certificate in the amount of $The gift certificate has been sent to the customer via emailPlease allow up to hours to receive the gift certificatesThe gift certificate does not expire and can be used towards merchandise in our Ralph Lauren store locations or on RalphLauren.comRalphLauren.com has also sent the customer gift boxes for order # [redacted] Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) The manager I spoke with was extremely nice and helpfulShe compensated me for my troubles and told me I could keep her number for future problems that may ariseI'm very pleased with my outcome

Initial Business Response / [redacted] (1000, 5, 2015/09/02) */ The customer submitted a missing order claim for the order in question When several packages are shipped to the same address become missing and the customer wishes to receive a refund to the original method of payment instead of receiving the merchandise originally ordered at no additional expense, an notarized affidavit is requiredThe customer submitted an affidavit; however, it was not notarizedAfter further review of the customer's account and this claim, a credit was issued in the amount of $on 8/29/ Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/09/04) */ From: [redacted] (mailto: [redacted] @qq.com) Sent: Friday, September 04, 4:AM To: greensboro.mh Subject: (SPAM) Re:Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXXX) Importance: Low Thank you for your help.RL has processed a refund for me.Thank you!

To resolve the issue, RalphLauren.com has issued a new gift certificate in the amount of $Ms [redacted] advised this would resolve her issue On 2/19/2018, RalphLauren.com contacted [redacted] via phone and offered an apology for not being addressed the way she would have likedShe was addressed as “Ms [redacted] ” throughout the call and accepted the apology

Initial Business Response /* (1000, 5, 2016/10/18) */
We've contacted the customer on to ask that they please return the merchandise for a refund or exchangeWe've provided the necessary materials and information for them to make the return
We were unable to locate emails sent to
RalphLauren.com with the email address on file and we apologize that a response wasn't received

Initial Business Response /* (1000, 7, 2016/01/29) */
RalphLauren.com has reached out to the customer via email (***@hotmail.com) and advised they will receive a Virtual Gift Card in the amount of $within business daysThe Virtual Gift Card does not have an expiration date and can be used
on RalphLauren.com or in Ralph Lauren store locations, including Factory StoresWe apologize for any inconvenience you may have experienced

Initial Business Response /* (1000, 9, 2015/07/08) */
We were unable to speak directly to the customer, but we did leave a voice message to let her know she would be receiving a credit to the credit card we have on fileWe processed a credit in the amount of $on June 15,
Initial
Consumer Rebuttal /* (2000, 11, 2015/07/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2015/12/16) */
An order was placed by the customer on November 28, The order contained an incorrect shipping address that was immediately noticed by Mr***The customer contacted RalphLauren.com via email and received a response advising that
RalphLauren.com would make an attempt to update the shipping addressOn November 28, 2015, some hours later and email was sent to Mr*** using the email address ***@**.com, to advise that the shipping address had been updated and his package would be shipped to *** *** *** *** City of Industry, CA XXXXXThe package was correctly delivered on December 11, RalphLauren.com has resolved the customers issueTo prevent this matter from occurring a future order, RalphLauren.com has removed all stored shipping addresses from the customers historyShould the customer place a future order, they will need to enter a shipping address

In order to fully research this issue and provide more information, we must have the eight different order numbers in question

Initial Business Response /* (1000, 9, 2016/06/10) */
The request for the credit to be applied was submitted on 5/9, and We've confirmed as of 5/22 that the credit for $84.50 was issued to the customer.The customer contacted us again on 5/23 stating the credit had not posted; however, it can take...

up to 5 business days to post to the account once issued. We've not heard from the customer since this date. We reached out via email today to confirm the receipt of the credit.
In addition, we've issued a $5 credit to the customers credit card for the return shipping fee. The customer did state on 5/23 that they saw this credit reflected on their credit card statement.
Due to this inconvenience, we have also sent the customer a $20 gift card via email.

I am rejecting this response because: They said they would refund $150 but actually $149.50.

The original amount was 149.50 but they said because of the problem they would refund 150.00

Initial Business Response /* (1000, 7, 2016/01/12) */
RalphLauren.com has attempted to locate the customer's account using the contact information provided (name, email address and phone number). No RalphLauren.com accounts are listed using this information. An email has been sent to...

[redacted]@hotmail.com asking the customer to provide the order number and/or correct billing information. Once the customer provides an order number, email address, billing name, or billing phone number that links to a RalphLauren.com account we are happy to further assist.

Initial Business Response /* (1000, 10, 2015/07/24) */
The issue is resolved. We have reached out to the customer and processed a credit for the missing items.

Initial Business Response /* (1000, 5, 2015/09/02) */
The customer submitted a missing order claim for the order in question.
When several packages are shipped to the same address become missing and the customer wishes to receive a refund to the original method of payment instead of receiving...

the merchandise originally ordered at no additional expense, an notarized affidavit is required. The customer submitted an affidavit; however, it was not notarized. After further review of the customer's account and this claim, a credit was issued in the amount of $128.95 on 8/29/2015.
Initial Consumer Rebuttal /* (2000, 8, 2015/09/04) */
From: [redacted] (mailto:[redacted]@qq.com)
Sent: Friday, September 04, 2015 4:56 AM
To: greensboro.mh
Subject: (SPAM) Re:Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXXX)
Importance: Low
Thank you for your help.RL has processed a refund for me.Thank you!

Initial Business Response /* (1000, 6, 2015/12/15) */
The customer has had a number of issues. Ms. [redacted] has filed missing item claims, returned damaged product, did not receive gift packaging as requested, and did not receive appeasement gift certificates that were offered. RalphLauren.com...

sincerely apologizes for the inconvenience we have caused. In an attempt to resolve matters, a RalphLauren.com manager has contact Ms. [redacted] via phone. A message was left, including the manager's direct phone number.
To further assist Ms. [redacted], RalphLauren.com has issued a gift certificate in the amount of $75. The gift certificate has been sent to the customer via email. Please allow up to 48 hours to receive the gift certificates. The gift certificate does not expire and can be used towards merchandise in our Ralph Lauren store locations or on RalphLauren.com. RalphLauren.com has also sent the customer 5 gift boxes for order #[redacted].
Initial Consumer Rebuttal /* (2000, 8, 2015/12/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The manager I spoke with was extremely nice and helpful. She compensated me for my troubles and told me I could keep her number for future problems that may arise. I'm very pleased with my outcome.

To resolve the issue,
RalphLauren.com has issued a new gift certificate in the amount of $150.00. Ms.
[redacted] advised this would resolve her issue.
On 2/19/2018, RalphLauren.com
contacted [redacted] via phone and offered an apology for not being
addressed the way she would have...

liked. She was addressed as “Ms. [redacted]”
throughout the call and accepted the apology.