Ralph's Radio

The radio that Ralph's had installed 6 years prior started to cut in and out losing power. I did my best to try to find the problem and it was beyond my abilities. I hesitated if I should go back to Ralph's Radio with it, as I figured I'd be looking at another $150 or so to get whatever was wrong, fixed. I phoned first, and had a fairly lengthy discussion about this with the guy that was actually going to do the work. He was detailed in his responses to me, and did not rush me and arranged to get me in the very next day. I dropped the car off the next day, came back about an hour later and it was all ready to go. I was bracing myself for the bill. To my absolute shock, I was informed that once they got in behind the dash the fellow had discovered that a power harness that they had installed 6 years prior had worked its way loose which was causing the intermittent power issues and it wasn't anything I had done, and that it was covered completely under their Lifetime Installation Warranty. I was handed the key to my vehicle, and away I went, not costing me a cent.

Ralph's Radio honored a Lifetime Installation Warranty, 6 years after the fact, and truthfully disclosed that it was an issue that occurred because of the installation that they did.