Ramada Inn

We already have finish this matter with guest directly at the property by offering them 25% for their next visit Guest has stayed in the room more than hour, after using all the amenities in the room , Guest figured out that the stuff were not in order which was a complain for getting a refund .despite that front desk stuff did their best in order to accommodate the guest, they offer her another room immediately despite of a complain about heat was not working & Hair in a bathroom , there was no such a thing, heather was in a absolute condition no hair or dirty smell was found by any of the staff beside Guest .we did our best customer service in order to accommodate the guest on the same day + for a future reference after using all the amenities we don't think that guest is eligible for any kind of a refund

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: We called to reserve the room and we where told they will pro-rate the night for us because we checked in a few minutes before midnight in addition with our military statusThis business is lying because during check out one of the customer service representatives working at the front desk confirmed that the room was being pro-rated We where told the refund will be deposited back into our card between three business days After the third day I reached out to the business and was put on hold several times I left messages and they refuse to talk to me Regards, [redacted]

Ms [redacted] Ms [redacted] stayed with us on 4-15- She had rooms under her name One of the rooms was smoked in We found cigarette ash and the entire room smelled of smoke The room was out of market for week whilst we washed the carpet, drapes, all bedding and the walls were wiped down Ms [redacted] signed the registration form (Attached) when she checked in, which clearly states the $cleaning fee and penalty There will be no refund made Thank you Amrish P [redacted] Ramada Triangle/Quantico [redacted] ** Triangle VA

[redacted] Attachments3:PM (hours ago) to me Good Afternoon [redacted] , Hotel did speak to the guest multiple time after she checked out of the hotel regarding her credit card been authorized for an extra amount I personally insured her after business days authorized we'll go back to her account It's totally depend on the bank releasing authorization we haven't heard anything from the guest after business days .If You have more question you can always reach me at this phone number Best Regards , Chris A [redacted] Ramada [redacted] ,Pa [redacted] Phone :###-###-#### Fax :###-###-#### Attachments area Preview attachment [redacted] PDF [redacted]

Dear Guest we are trying our best to search for your pair of clothingI apologize it has not been foundI will research with House keeping department on thisThank you for you patience

Company states: We see a reservation that was booked through hotel.comI also see that a reservation for August 21st but that was done through our central booking which means they can cancel if they pleaseWe do not even see that we had charged the [redacted] on fileSo the consumer can contact me ( [redacted] ***) directly about this at ###-###-####

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: As much as I would love to have my brand new outfit back it is now beyond the point of a missing outfit [redacted] the manager said multiple times she had it in the back in a bag with my name on itOn July 23rd she said she had it however would not remove it out of lost and found due to it was left behindI understand hotel policies but I was trying to retrieve my personal belongings [redacted] would not remove my items and made it very clear if I did not collect my items within days they would then belong to the propertyOn July 28th when I finally had an officer call she was extremely rude to the overland park officer on the phone and while on the phone with him [redacted] perfectly described my items to himShe even named the clothing brand and color as well as saying it is in the back in a bag with my name on it [redacted] has made this clean yet [redacted] refused to send my property that weekLike I said I paid for shipping on July 24th after verifying twice with your front desk agent around 545pm central timeShe always said my items were in the back and using USPS was not a problem and once I send them the package [redacted] would call for a pickup or the owner I was toldSo again on July 28th I made a call and so did an officerI was told by [redacted] that this location had a busy week and they were unable send my belonging and [redacted] said she cant touch my items and the owner has tooI asked if a family member could retrieve my property and she said NO [redacted] is by far the rudest most dishonest customer service associate I have ever metI am extremely disappointed and not only my property being with held and stolen from me but wasting my time and money Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was making this complaint to get the business to respondI've been trying to get a hold of them not Wyndham Sincerely, [redacted]

Payment was sent in full to insured on said date Payment was returned because improper address was on envelopePayment was resent, customer should have check this week Thank you

Complaint: [redacted] I am rejecting this response because: I tried to speak to the manager the following morning, but he was not on the premises. The young man at the desk tried contacting him. I told him about the price being incorrect and I told him about the state of the room. I believe the manager should not have charged me for this horrible room and my money should be returned. After all the room was not clean, the TV did not work, the coffee maker still had an used bag in it and the manager never offered to move us to another room. I spoke to the manager while he was in the hall way and he just stated that they were too busy. There was never a sincere apology or effort make to take care of the situation. Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

As far as the complaint, we do not advertise the Hot Tub on our website nor we mislead the guest. The ramada.com site can be verified that there is no false advertising. The Hot tub was taken out over 3 years ago, I am assuming the guest may have stayed here in the past and chose the hotel without... confirming current amenities. Most importantly we are unable to locate this guest’s reservation for the entire month of Dec 2014.Please advise further. Regards, [redacted] Ramada overland Park

Following is a summary of what transpired. I called Elite Anywhere mid-morning, Tuesday, June 13 to ask what time to expect the delivery since contrary to their assurance in writing they had not notified me the day prior (Monday, June 12) about the timing. The representative from Elite Anywhere, [redacted] , told me "we were just about to call you to let you know the truck broke down over the weekend. I then asked when the delivery would occur and was told I could expect delivery by 4 pm on Wednesday June 14th. Midafternoon June 14 I called [redacted] to check on the status and was told the truck was on the way for "cross-docking" and that my load needed to be moved to a smaller truck in order to deliver to our town. Shortly after 5 pm on the 14th, I was informed that the truck had not made it to cross docking and that the delivery would take place on the 15th. On the 15th when I called to inquire about the whereabouts of the truck I was told that the truck was running late and assured

We recently stayed at the Holtsville Long Island New York Ramada. Horrible experience! Upon entering, room smelled like men's cologne. Beds uncomfortable, pilly, rough sheets, peeling bubbling paint and wallpaper. Blow dryer not working, sink drained slow, shower curtain did not stay closed making floor wet every shower, horrible towels, so rough and old. 179 a night! I complained and her response was " Yes I understand, I wish we didn't have to sell those rooms and "everyone can't have a new room. Really? I will never stay there or maybe at another Ramada again. They did take off 30.00 night, but not worth it even at 149.00. Most horrible hotel experience of my life.

We booked the Ramada through *** for nightsWe were travelling from PA yo visit family in NJUpon arrival, we were assigned to a room that was not properly cleaned, that had outdated appliances that we unplugged, for fear of a serious problemI am disabled, but am ok with a few stairs, as long as I have a railingMy 15yr old daughter forbade me to use the stairs, because thebrailing was broken at the base and was very shaky and the stairs were literally crumbling and had a gaping holeThe stairs above us were rusted so bad that it too was falling apartOur room was at the end of a row of roomWe were 2nd from the endThe 1st room appeared to be storageDespite having that space, there were dozens of renovation items strewn in front of our room, restricting our movementAt one point, I saw men and just happen to ask of they were the ownersTheu confirmed that they wereI told them of ALL of the problems and took picturesThey thanked me for the feedback and asked

Was trying to learn and understand my credit report including some mistakes in it as wellA former CCCS, Incwhich is currently Guidewell Financial Solutions's female supervisors, Barbara Gand MsGinger decided not to provide me an American Sign Language interpreter just because I missed my two appointments out of four years with the Guidewell Financial Solutions (GFS.) That was pretty much of harsh discrimination even that the Federal civil law standing by which they would not careAs for me, I like to know every step of what is going onCommunication was a messSo much writing back and forth while the counselor who seemed not being much of her patienceThe organization has an excellent financial resources that what I like about, but the counsellors are not patient and are not much helpfulIt is important everyone including the deaf communities to be educated in knowing about their finances shaping to their futureDirect communication, educating, and pledging their commitment from the start to the end are what the GFS is missingThe counselors at GFS must be aware to mind of meeting anyone not matter for who they areSo, I really do not recommend for anyone especially from the deaf communities to GFS

I checked in to the Ramada Inn on 8/and checked out on 8/When I checked out, I received my receipt for nught"s stayI checked my account and the hotel charged me for night on 9/and charged me again for on 9/4, I have placed countless calls to the hotel for reimbusrement and was promised an email and my reimbursement has yet to comeI have been calling them since 9/

Thank you for your inquiry for the guest who stayed two days with upgraded room
and no charge for any pet feeHotel did everything to make their stay comfortableWe have regular pest control service done to entire property; please see attached pest control reportAccording to guest nothing was working in the room than how someone can stay for two days? Guest stayed and uses the service and signed for the paymentThere is no refund duePlease see attached correspondences with American Express dispute departmentJ*** ***
Manager
Ramada San Luis Obispo

Dear *** ( Revdex.com Of greater Kansas City)Thank you for the infoWe take every concern very seriously and appreciate you forwarding us the complaint.Please note we had given Ms*** an opportunity to change the room but according to our records, guest had decided to stayOur research
by our Housekeeping and Maintenance managers showed there were no issues with the roomThe guest made a reservation thru *** which is prepaid and nonrefundableHowever as a courtesy by the Ramada Hotel to our guest we did process a 50% refund along with a apology for any inconveniencePlease see attached both documentsThank youSincerely,*** ***Ramada Hotel###-###-####***@ramadaop.com

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I had a few things to add to my response regarding my complaint with the Ramada Inn in Sterling, CO.The attachment sent by the hotel is not the copy that I signed (clearly, as it lacks my signature)There was a rate code of SMO on the original reservation which I signedIt is possible this paper came from one of the subsequent rooms I was placed in (see my original complaint, I had to switch rooms twice)Even if I am misremembering the code, which I'm 99% sure I am not, as my husband remembers the same thing, I would also like to add that there are multiple things on the paper to lead one to believe smoking rooms are available"There will be a 200$ fine for smoking in a non smoking roomIf you require a smoking room let the front desk know." (I only initialed this statement because I thought I had a smoking room)At the top it says "smoking preferences"On the website I was able to reserve a smoking room with no issues and it says nothing about the hotel being smoke free.Furthermore, the manager did contact me via telephone before responding to my complaintOn the phone he did verbally acknowledge the rate code of SMO being present on my bill, and said something about this being related to me having reserved onlineHowever, as originally stated, I (as I feel is reasonable) had assumed this stood for smoking (and I was never told otherwise, until he contacted me after filing my complaint).Bottom line, I reserved a smoking room and was never told otherwise.Thanks,*** ***