Rancho la Mission

Complaint: [redacted]
I am rejecting this response because:Mr. [redacted] never gave me anything r in writing that the a/c units were to take the place of services paid for. And he verbally informed me that the fee would be WAIVED. It is still considered breech of contract. Apparently Mr [redacted] word has no value. Its obvious Mr. [redacted] needs assistance or monitoring if he claims I had NO CONTRACT with him. My wedding event was just 2 weeks ago in September 10, 2016. Therefore Mr [redacted] continues to make false promises to clients and not remember what he said. But the services that I paid for are in writing and I did not get them. Waiters, china, waitress services,  and cake cutting. We had a family member cut and serve the cake. 
Regards,
[redacted]

The VENUE did not sign a contract with this person making false claims and statements that are NOT TRUE.  The VENUE does NOT know who this person is and has never done business with this person.  Please remove this claim.

There is a fee to rent portacoolers and a/c units.  The fee is $2000.  When can you make a payment??

I'm sorry;  After reviewing my documents, I noticed that person complaining is a past client.  The dispute that client is requesting I reject it is not true and because they owe me for renting 8 A/C window units and 4 portacoolers which comes to $2000 + $135 tax = $2135.

Rancho la Mission does guarantee the Barn for clients event.  The barn has been approved by local bexar county fire marshal and is in full compliance.  Rancho la Mission welcomes you with open arms and is willing to make you a happy client.  May God Bless you!

Complaint: [redacted]
The fee was waived. And there is no contract with my signature. With authorization. Coward definetly not raised by a marine 
I am rejecting this response because:
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because we will not pay the venue anymore money for a venue that is not guaranteed for use of the barn.  Because the contract was based off of false action of the venue owner we would appreciate that the money given to the business owner be refunded in full. Please research the previous actions and lawsuits against the owner.  I am sure there are multiple complaints against the owner with the Revdex.com.   The venue also advertises in the San Antonio Wedding Magazine the a New Barn Venue. 
Regards,
[redacted]

The owner did everything possible to make sure you were ready to book. The questions that he asked you was Are you ready to book? You answered Yes. The owner talked to your mom for 15 mins and answered all questions including the non refundable deposit to contract your event date. Before you agreed...

to sign, asked him to add 2 more services and told him you are ready to book after 2 hours visiting with the venue. The following day, you returned to the venue and asked for a full refund because you said you changed your mind. You wanted the venue to meet your price budget. The owner agreed reduce the price to meet your budget therefore re-negotiated the package. In the end, you said no and walked away. Please know that the venue strives to make every client happy by providing top-notch service. All questions are answered and the venue will continue to go above and beyond for every client. Even though the venue wants to make everyone happy, not all people can be pleased. We wish you the best and may God Bless you and your family!