Rand Realty

Pricing of a vehicle occurs when we input a vehicle into inventory
That pricing feeds to all avenues...All websites, and even produces our price stickers
The pricing and website exposure is immediate, that is why we have legal disclosure on all sites
The mistake was noted the next day from our input of the vehicle
The pricing was changed and the vehicle was re-stickered when noted
All occurring prior to the customer arriving at our location
As stated, it is an unfortunate clerical error that was corrected immediately
There was absolutely no intent to mislead or deceive....it was however a simple mistake
We apologize for any inconvenience this has caused the Revdex.com and the customerThanks, J S*** GM

Complaint: ***I am rejecting this response because: You are correct there is no further communication neededI now have a better understanding of your business and marketingThank you for your time and assistance. Sincerely,*** ***

I've emailed the customer to contact me directly
I would like to visit with her to attempt to come to an amicable resolution to this issue
I did try to call the customer alsoI left her voice mail
Thanks, J S***

Unfortunately we were unable to accept the offer to purchase presented by the customer.The offer was well below minimum market value for the vehicle.Our prices are clearly posted via web and physically here on the lot.There was no agreement to sell the vehicle at the price offered by the
customer.*** *** *** ***

Complaint: ***I am rejecting this response because: The vehicle also had the price posted on the front windshield of the vehicle being displayed as advertisement to the communityThis does not seems like a clerical error to myself and others. Sincerely,*** ***

Pricing of a vehicle occurs when we input a vehicle into inventory
That pricing feeds to all avenues...All websites, and even produces our price stickers
The pricing and website exposure is immediate, that is why we have legal disclosure on all sites
The mistake was noted the next day from our input of the vehicle
The pricing was changed and the vehicle was re-stickered when noted
All occurring prior to the customer arriving at our location
As stated, it is an unfortunate clerical error that was corrected immediately
There was absolutely no intent to mislead or deceive....it was however a simple mistake
We apologize for any inconvenience this has caused the Revdex.com and the customerThanks, J S*** GM

We apologize for any inconvenience this clerical error may have caused
There was certainly no intent to mislead
The clerical error was noted and corrected immediately
Thanks, J S*** GM

Unfortunately the warranty time period has expired in turn we cannot approve any additional time for warranty repairs
We would however offer a significant discount in order to get the vehicle repaired if needed
Thanks, Jim S*** General Manager

Revdex.com,See Documents and final response attachedThanks, J S***

Due to the nature and hours of my employment I am not available by phoneI have contacted the business and established
and email correspondenceI am looking forward to reaching conciliation via written (email) agreement in a timely manner.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

We will not be paying the difference charged by Ford Motor CreditUnfortunately *** *** afforded the customer poor advice and created the predicament for the customer.When she returned the car to us, she threw the keys at one of my Service Advisors and told him "here's your *** car I want
nothing more to do with it".We informed her that there may be early termination charges coming from Ford Motor Credit as she was returning car early prior to contract fulfillment.We had also fully? refunded her an Oil Plan agreement? in the past....full refund, no prorationUpon that refund we asked her not to return as she is abusive to our employees and to our customers.Thanks, *** *** GM?

I've emailed the customer to contact me directly
I would like to visit with her to attempt to come to? an amicable? resolution to this issue
I did try to call the customer alsoI left her voice mail
?
Thanks, J S***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have agreed to talk with Lithia and see if we can come up with a resolution.? They are going to look at me vehicle and then get back to meThis is not resolved as of yet
Sincerely,*** ***

? Complaint: ***
I am rejecting this response because:I feel like their was
deception on their part thru the hole processI explicitly told them in the
beginning I didn't want a leased vehicleI traded in the vehicle I had why
would I do that for a lease? I was under the impression that I was buying a car
not leasing a carWhen I asked questions about what was going on the salesman
kept saying "Don't worry about anything we are taking care of youThey
made me think they were taking care of me but were taking advantage of meI
feel betrayed and cheated about this whole incident I am elderly living on a fixed
income and I? feel that? I don't? have a voice to express my anger
at this whole situationSomeone is at fault and its not me I was the one who
got played by a large dealership that claims its has good service and takes
care of its customersI am tired of being taken advantage ofI trusted their
word and their word was no goodThe things they promised me didn't happen the
way they said it would and they lied about everythingI don't feel that I
should be charged the charges they came up with at the end of the lease, their
was no damage done to the car it was in perfect shape when I returned itI
never used the? f word once and they took the car and sold it so they
should have to pay the charges to *** *** *** and they can write it off
This has nothing to do with *** ***Remember they took the car and sold
it so they are? not out any costs but I am and they are threatening to zero
out my credit
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have agreed to talk with Lithia and see if we can come up with a resolution. They are going to look at me vehicle and then get back to me. This is not resolved as of yet.
Sincerely,[redacted]

We will contact the customer - Car fax shows 1 accident in California in 2014 - NO airbags deployed, No structural damage --- We will update this concern after we speak to him

Complaint: [redacted]
I am rejecting this response because:I feel like their was
deception on their part thru the hole process. I explicitly told them in the
beginning I didn't want a leased vehicle. I traded in the vehicle I had why
would I do that for a lease? I was under the impression that I was buying a car
not leasing a car. When I asked questions about what was going on the salesman
kept saying "Don't worry about anything we are taking care of you. They
made me think they were taking care of me but were taking advantage of me. I
feel betrayed and cheated about this whole incident I am elderly living on a fixed
income and I feel that I don't have a voice to express my anger
at this whole situation. Someone is at fault and its not me I was the one who
got played by a large dealership that claims its has good service and takes
care of its customers. I am tired of being taken advantage of. I trusted their
word and their word was no good. The things they promised me didn't happen the
way they said it would and they lied about everything. I don't feel that I
should be charged the charges they came up with at the end of the lease, their
was no damage done to the car it was in perfect shape when I returned it. I
never used the f word once and they took the car and sold it so they
should have to pay the charges to [redacted] and they can write it off.
This has nothing to do with [redacted]. Remember they took the car and sold
it so they are not out any costs but I am and they are threatening to zero
out my credit
Sincerely,
[redacted]

We apologize for any inconvenience this clerical error may have caused.
There was certainly no intent to mislead.
The clerical error was noted and corrected immediately.
Thanks, J S[redacted] GM

We will not be paying the difference charged by Ford Motor Credit. Unfortunately [redacted] afforded the customer poor advice and created the predicament for the customer.When she returned the car to us, she threw the keys at one of my Service Advisors and told him "here's your [redacted] car I want...

nothing more to do with it".We informed her that there may be early termination charges coming from Ford Motor Credit as she was returning car early prior to contract fulfillment.We had also fully refunded her an Oil Plan agreement in the past....full refund, no proration. Upon that refund we asked her not to return as she is abusive to our employees and to our customers.Thanks, [redacted] GM