Rausch, Sturm, Israel, Enerson & Hornik LLP

Thank you for the opportunity to respond to the customer's concernGenerally our law firm does not provide public comment regarding pending or past litigationThe customer can contact ###-###-#### extension [redacted] for further assistanceSincerely, Andrea [redacted] , [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I spoke with Attorney Rob, he stated he would get back with me via phone after he reviewed the case I never received that call, and the paperwork requested was no sufficient information I am still unsure as to the total amounts, I only received information regarding one account, and there is no agreement in writing as of 6/19/ I have called more times and left a message and have yet to have my call returned I want to resolve this in a fair matter, this can only be done if they return my call Otherwise I may pursue other options Regards, [redacted]

Thank you for the opportunity to respond to the customer's concernWe have contacted the customer and have resolved his concernSincerely, [redacted] ***

Thank you for the opportunity to respond to the customer's inquiryWe have contacted the customer directly in an effort to resolve his complaintThank you again for the opportunity to respond

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for the opportunity to respond to the Ms***’s complaintWe are very sorry that you had this experience with our companyOur office has already sent additional information as requestedSincerely, [redacted] , Compliance Attorney Rausch Sturm NSunnyslope Road – Suite Brookfield, WI Please note that this communication is from a debt collector

Thank you for the opportunity to respond to the customer’s concernGenerally, our firm does not comment publically regarding pending or past litigationWe apologize for the inconvenience the customer has experienced while trying to reach our officeIn the interest of customer service, we are providing the customer with Attorney [redacted] ’s direct phone numberAttorney [redacted] can be reached at ###-###-####We have since resolved the customer’s concern; however, should the customer need further assistance, he can reach Attorney [redacted] at the number provided Sincerely, [redacted] , Compliance Attorney

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Thank you for the opportunity to respond to the third party's complaintWe apologize for the inconvenienceWe have spoken to the third party and have proposed solutions which should resolve his concernsWe have provided the third party with direct contact information should he require any further information or assistance

Dear BBB,Thank you for the opportunity torespond to the customer’s concern. Our firm has contacted the customer and hasresolved his concerns. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In a week I will call the court and if they have filed the dismissal then I will accept the business response Regards, [redacted] [redacted]

Thank you for the opportunity to respond to the customer's requestWe have since contacted the customer and have resolved her concernShould the customer require any further assistance, the customer can reach Attorney [redacted] directly at ###-###-####Thank you, [redacted] , [redacted]

Thank you for the opportunity to respond to the Ms [redacted] complaintOur office has already spoken with MsBunker in regards to the information about settling she asked forPer her request, our office has already faxed the requested letter to a third party of her designation and we will mail the same letter to herSincerely, [redacted] , Compliance AttorneyTell us why here

Thank you for the opportunity to respond to the customer's concernWe have been attempting to reach the customer to discuss his concernThe customer can contact Attorney *** *** at ###-###-#### to discuss this matterSincerely, *** *** Compliance Attorney

Thank you for the opportunity to respond to the customer’s concern. The consumer stated she already mailed supporting information to our company regarding this account. Our office has not received any mail correspondence from her up to this point. The consumer also stated that
she previously spoke with our office, but we had not had a phone conversation with the consumer until she called on September 12, Lastly, the consumer says we sent a rude and threatening person to her home. We can only assume she is referring to a private process server that was attempting personal service on her at her residence, to which there was no indication from that person that any inappropriate action occurred. We ask that she contact our office or mail said documents to our office to further a resolution Sincerely, *** * ***, Compliance Attorney

Thank you for the opportunity to respond to the Ms***’s complaint. Our office was unaware that the phone number we were calling did not belong to the customer we were attempting to reachWe have already removed the phone number that Ms*** listed as her daytime phone number in
her complaint. Sincerely, *** * ***, Compliance Attorney

It's fine that they are now fixing the problem, I will accept it and am satisfied, but I do wish they had a better mechanism to report this sort of problem (them calling a wrong number) than what I had to go through twice now with this same company (July of and June of 2015)and an identical problem
~ Mike Erwin
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for the opportunity to respond to the customer’s concernWe apologize for the inconvenience the customer has experienced trying to reach our officeWe have contacted the customer by telephone to resolve his complaintIn the interest of customer service, we are providing the customer
with two direct attorney numbers should the customer need to reach our office in the futureThe customer can reach Compliance Attorney *** *** at ###-###-#### or Compliance Attorney Andrea Jensen at ###-###-####Sincerely, *** ***

Thank you for the opportunity to respond to the customer's complaintWe apologize for the inconvenience the customer has experienced while trying to reach our officeWe have attempted to contact the customer to resolve her complaintIn the interest of customer service, we are providing the
customer with attorney *** ***'s direct phone numberAttorney *** can be reached at ###-###-####Sincerely, *** ***, Compliance Attorney ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was just informed that this complaint has been closed but it has not been resolvedI have contacted the office over times and representatives have tried to transfer me to all four Michigan attorneys and none of them have answered the phoneI have left voicemail messages for two of them with no call back to meAlso, the response from them stated “The garnishment hold is already in the process of being released.” When I asked my bank if this was true, they stated it was notThe company already received my money and has not returned it to meHow am I supposed to proceed? Thank you,*** ***