Rausch, Sturm, Israel, Enerson & Hornik LLP

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I spoke with Attorney Rob, he stated he would get back with me via phone after he reviewed the case.  I never received that call, and the paperwork requested was no sufficient information.  I am still unsure as to the total amounts, I only received information regarding one account, and there is no agreement in writing as of 6/19/2015.  I have called 2 more times and left a message and have yet to have my call returned.  I want to resolve this in a fair matter, this can only be done if they return my call.  Otherwise I may pursue other options.
Regards,
[redacted]

Thank you for the opportunity to respond to the customer’s concern.  We ask that Ms. [redacted] contact our office so that she can start the process of completing a fraud affidavit.  The customer can contact attorney [redacted] at ###-###-####. The garnishment hold is already in the process...

of being released.  Sincerely, [redacted] A [redacted], Compliance Attorney

Thank you for the opportunity to respond to the customer's continued concern. Attorney [redacted] has attempted to reach the customer. The customer can reach Attorney Junso directly at ###-###-####. Alternatively, in an effort to further facilitate communication, the customer can reach [redacted] Andrea J[redacted] directly at ###-###-####. Thank you again. Andrea J[redacted], [redacted]

Thank you for the opportunity to respond to the Mr. [redacted] complaint. Mr. [redacted] says he was charged different service fees. Our records indicate that the Court granted a judgment in our favor that included the Court granted Court costs and the garnishment fees that were also Court approved. Our...

office has not added any additional fees that were not granted by the Court. Mr. [redacted] contacted our office on September 25, 2015 after he was served with the summons and set up a settlement agreement at that time that he did not follow through on. If Mr. [redacted] has any questions, he can call us at1 866-456-3744 and ask to speak to Nicholas [redacted] or email him at [redacted] . Sincerely, Steve A [redacted] Compliance Attorney

Thank you for the opportunity to respond to the Mr. [redacted] complaint. Our office has already advised Mr. [redacted] that the post judgment interest rate is the state statutory rate of 10% as dictated by law. Sincerely, [redacted], Compliance Attorney

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. Mr. [redacted] stated that he had attempted to contact our office for 2 weeks with no return calls. Our office was not in receipt of any emails until 10/31/17, but has since reached out to Mr. [redacted] and provided direct contact...

information to him and discussed how to resolve this matter. An attorney from our office also advised that any representative can assist if they are out of the office due to hearings or court appearances. This attorney’s out of office message supplied Mr. [redacted] with other points of contact in order to resolve any pressing issues. Sincerely, Steve A [redacted]Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In a week I will call the court and if they have filed the dismissal then I will accept the business response. 
Regards,
[redacted]

Thank you for the opportunity to respond to the Ms. [redacted]’s complaint. We are very sorry that you had this experience with our company. Our office has already sent additional information as requested. Sincerely, [redacted], Compliance Attorney Rausch Sturm 250 N. Sunnyslope Road – Suite 300...

Brookfield, WI 53005 Please note that this communication is from a debt collector.

Thank you for the opportunity to respond to the Ms. [redacted] complaint. Our office has already spoken with Ms. Bunker in regards to the information about settling she asked for. Per her request, our office has already faxed the requested letter to a third party of her designation and we will mail...

the same letter to her. Sincerely, [redacted], Compliance AttorneyTell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Thank you for the opportunity to respond to the customer's concern. We have contacted the customer and have resolved his concern. Sincerely,[redacted]

Thank you for the opportunity to respond to the customer's request. We have since contacted the customer and have resolved her concern. Should the customer require any further assistance, the customer can reach Attorney [redacted] directly at ###-###-####. Thank you, [redacted],...

[redacted]

Thank you for the opportunity to respond to the customer’s concern. Generally, our firm does not comment publically regarding pending or past litigation. We apologize for the inconvenience the customer has experienced while trying to reach an attorney at our firm. In the interest of customer...

service, we are providing the customer with Attorney [redacted]’s direct phone number. Attorney [redacted] can be reached at ###-###-####. Sincerely, [redacted], Compliance Attorney

Thank you for the opportunity to respond to the customer’s concern. Generally, our firm does not comment publically regarding pending or past litigation. We apologize for the inconvenience the customer has experienced while trying to reach our office. In the interest of customer service, we are...

providing the customer with Attorney [redacted]’s direct phone number. Attorney [redacted] can be reached at ###-###-####. We have since resolved the customer’s concern; however, should the customer need further assistance, he can reach Attorney [redacted] at the number provided.   Sincerely, [redacted], Compliance Attorney

They were unwilling to work with me to resolve my problem and I was forced to get a lawyer to represent me in order to get any work done.