Rayne Soft Water Service

We are in receipt of this complaint thank you The Gap cancelation for [redacted] was processed and is attached for review Janelle D [redacted] alleged that she made a call to [redacted] mid June and left a message explaining there was no refund available due to [redacted] charging a cancelation fee (please see attached breakdown) I apologize for the delay in getting back with [redacted] I hope these documents help Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I am still waiting to receive my purchased car back from being repaired The service department could not reach Eastern's for payment as of yesterday, September 12, Easterns authorized [redacted] to make the same repair (replacing a blown fuse only) they have been making multiple times instead of allowing [redacted] 's tech to remove the interior and get to the bottom of the true error Each time this repair is made, my car's sliding doors stop working [redacted] has failed to respond to my email I sent on September 2, I feel as though I have been disrespected and discriminated against by Eastern's Automotive Group; as I waited over minutes to receive a loaner car and their staff waited on everyone else but me The loaner car was not comparable to my purchased vehicle to fit people, and the loaner vehicle has an obstructive view as a large sticker or tint was taken off of the back window; this was mentioned to [redacted] on that email I sent on September 2, Regards,Revdex.com: I do not accept the response made by the business to resolve this complaint [redacted] ***

We are in receipt of the rejection thank you The extended warraty that was purchased by [redacted] at the time of sale would have covered the items listed in the complaint We did not recommend that [redacted] cancel the extended warranty simply because of situations such as these that result in unnecessary expenses to our customers We do care about our customers All of our vehicles have been through thurough inspections as well as required State Safety inspections prior to sale Each customer is given ample opportunity to have vehicles inspected inside and out and test drive them prior to final sale We provide (free of charge) a day /mile limited warranty as well as a variety of extended Warranty plans for purchase as extra insurance because these are pre-owned units We also provide a day exchange option if customers are unhappy with their purchase All of these things we do for the benefit of our consumers According to the managers at the location of purchase, last week when [redacted] spoke with them she stated that she was coming back in a month for a vehicle for a family memeber so we are perplexed by this complaint I hope this clarifies our position in this matter Thank you Cindi G***

We are in receipt of the rejection response from [redacted] thank you Vehicles advertised on the site as "Coming Soon" are not final prices or available for saleThe pricing disclosure is listed on the website We reiterate that it is not meant as a deceptive advertisement, it was simply a clerical error on that particular unitWe apologize for any inconvenience this may have caused As stated prior the vehicle has been removed from the sitePlease contact me with any further questions Thank you, Cindi G***

Thank you for bringing this to our attention We definitely value you as a customer Our customer service will be contacting you today to discuss this matter further

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Yes you have my signature on the buyers order but at the end of the day your sales man and sales manager Mr Hobson were aware that my truck was not paid off.There just wasn’t a meeting of the minds with both sides involvedI want all of my deposit back that’s my money and you didn’t do any kind gesture.you owe me that money.Your company and your sales people are crooked and they bully people.If your company would have handled this issue in a professional manner I wouldn’t have to be going through this months and plus later.If I were aware of this mistake why would I put $worth of additions on your truck that doesn’t make any sense Cindi G Regards, [redacted]

Date: Tue, Nov 15, at 11:AMSubject: [redacted] [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Hi [redacted] Thank you for contacting me regarding the above mentioned claim Upon further research I have discovered that [redacted] is settled completely

We are in receipt of the complaint by [redacted] Thank you At the time of purchase there was an additional product offered to [redacted] called Bi-Auto payment plan The terms and conditions of this option are stated in the contract which was signed by [redacted] However, in an effort to keep [redacted] as a customer and as a gesture of Goodwill, we are going to refund [redacted] her requested amount of $ Thank You

Thank You for bringing this to our attention We assure you that we do value you as a customer A customer service representative will contact you todayPer your request you will be working directly with our Corpoffice, not the staff at the Laurel location We look forward to working with you Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI was offered a $good-faith payment towards the purchase of two new tires Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I tried to cancel contract within 24hrs but found out about the exchange the day I got my car it was snowing so I could not test drive because we ALL was in a hurry to get home considering this whole experience shows me the dishonesty of Eadtern motors employees that car was inspected by someone they use to cover up repairs MY CAR has been repaired and like I said previously no good can come to you people it is what it is I just want deal with them ever again

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:It is a deceptive practice plain and simple, regardless of whether or not you have a disclaimer IT is generally refered to as BAIT AND SWITCH This situation is not unique I have watched many vehicles over the past month listed at prices that seem too low to be correctI have called into your sales dispatch center and had my fiance call using assumed names and the agents promise that the price is correct and that we just need to hurry to the store to fill out our finance paperwork so that the vehicle can be expeditedPlease feel free to pull your recordings of the calls I had with jason and you will see that that is exactly what I was being told, if your internet chats are recorded you will see some on there as wellEasy way to avoid complaints like this in the future would be not publishing deceptively low prices on vehicles that are "unavailable" in an effort to drive business to your brick and mortar locations(isn't this the textbook definition of bait and switch)I am considering contacting an attorney in this matter as i'm sure your internet sales center calls are recorded I should be able to have all of my call records subpoenaed to help stop your companies deceptive practices so that you can't continue to con your potential customers Regards, [redacted]

Date: Tue, Feb 6, at 1:PMSubject: FW: COMPLAINT [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Good Afternoon [redacted] Please see attached Buyer’s Order signed by [redacted] verifying that the trade presented at the time of sale was free and clear of all liens We believe that we have provided excellent customer service to [redacted] We maintain the position previously stated on September 19, 2017, had [redacted] provided the correct information at the time of sale there would not have been any issues We refunded the $as a gesture of goodwill I hope this explains our position in this matter Please feel free to contact me if you need any additional informationThank You,Cindi G

We are in reciept of this complaint thank you We are under the impression that the customer has been satisfied and the issue has been resolved Please let us know if there is any further acttion required Thank you Cindi G***

Thank you for bringing this to our attention We have resolved this issue directly with the customer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: of all the foregoing I am countering their offer and will accept $700.00; three air filters; and one new tire
Regards,
*** ***

We are in receipt of the complaint filed by *** *** ***. Generally speaking, one of the events that would trigger the difference between the advertised price and the contract price is when a vehicle is transported from a VA distribution center to a Maryland location. When
a vehicle is transported from one state to another, the dealer has to put this vehicle through that state’s safety inspectionIt is possible that there was a time-lag between the time of the sale and tallying up all the costs incurred by the dealer. That is the reason why we have certain disclaimers online
With that said, as a good will gesture and in order to ensure customer satisfaction, we will reimburse *** *** the sum of $502.88. Thank You
Cindi G***

We are in rcpt of the complaint from *** *** ** *** *** thank you. After looking into this matter it is my understanding that issue has been resolved to the satisfaction of the customer

We are in receipt of the complaint from *** *** *** thank you
The vehicle in question was displayed on the website as "coming soon" and not as available for sale The price quote was a clerical error and did not include any of the reconditioning costsThe unit is currently still
being reconditioned and has been removed from the siteThis was not meant as a deceptive advertisement, it was simply an errorWe apologize for any inconvenience this may have caused and have corrected the issuePlease contact me with any further questions
Thank you, Cindi G***

Thank you for bringing this complaint to our attention. This matter was resolved directly with the customer