Rayovac

Thank you for contacting Rayovac regarding this situationAttached is the confirmation from the consumer that the batteries issued as replacements were indeed received This case has been closed.Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The original receipt from Kohls was included in the package I mailed back. I did not make a photocopy. I did not get a tracking number for the package. I request Remington make good on their guarantee and replace my unit
Regards,
* ***

Dear Mr Wu,Thank you for your message and providing your report. Our products are covered under a two year warranty with a dated cash register receipt. Refunds can be issued within days of purchase. However, if you purchased your shaver outside of the days we will make
an exception and refund you for the purchase price. If you no longer have your receipt, we will refund you for the suggested retail price showing on our website. We are emailing a UPS return label for the return of your shaver and receipt. The label should arrive within the next few hours.If you have any further questions, please do not hesitate to contact us. Sincerely,Remington Consumer Service800-736-4648, M-F, 8- 4:central time

[A default letter is provided here which indicates your acceptance
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Mr. ***
Thank you for contacting us in regards to your Remington Shaver. We apologize for any inconvenience this has caused you. Can you provide us with a tracking number and a copy of your purchase receipt so we can track the package you sent to us? We
do not have any record of receiving your product
We await your reply,
Sincerely,
Remingtonproducts.com

I've spoken with Ms. [redacted] regarding our claims on the labeling and directions.  As Ms. [redacted] mentioned, much of the directions for use and more specific use tips aren't listed on the front of the label, but rather in the included label and pamphlet attached to the back of the product. ...

Spectrum Brands is absolutely willing to honor the satisfaction guarantee for our product and is refunding Ms. [redacted] the purchase price requested of $15.00.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for contacting Specrum Brands and providing your report.  We will be sending you a new dryer today and will include a UPS return label for the return of your dryer for evaluation so we can determine the cause.  If you have any further questions or concerns, please do not hesitate...

to contact us at: [redacted].Sincerely,Remington Consumer Service

Dear Mr. [redacted],
Thank you for your reply and we apologize for any inconvenience this has caused you.   A new shaver will be sent today via UPS.
If you have any further questions or concerns, please feel free to contact us.
Sincerely,
[redacted]
Remingtonproducts.com
[redacted]

Thank you for forwarding this complaint, involving [redacted], to us.  We take this matter very seriously, especially as Ms. [redacted] reported an injury had occurred.  We contacted Ms. [redacted] in good faith with every expectation to resolve her complaint.  An initial refund...

was ordered to compensate her for the product, and a claim was set up to evaluate her request for any additional compensation.  As part of the claim process and per normal procedure, the product was requested so that we could examine it in our lab.  Ms. [redacted] was initially cooperative with our efforts to address her complaint.  However, as of this morning Ms. [redacted] reported that she will not be cooperating with our efforts any longer and will be contacting an attorney.  We feel that we've put our best efforts towards resolving this matter in a mutually agreeable manner, and it is unfortunate we've arrived at this point.  We continue to believe we can work through this matter without the need for litigation should Ms. [redacted] choose to do so.

Thank you for contacting Rayovac regarding this situation. Attached is the confirmation from the consumer that the batteries issued as replacements were indeed received.  This case has been closed.Thank you,[redacted]

Review: I purchased a remington hair clipper hc-70 in May of 2013 and now the clipper does not turn on at all. I never dropped it in water or anything so I am sure the item is just a defective item. I contacted the company 08/18/13 and they responded to me on 08/19/13 asking me to send the product and the receipt which I did so on 08/20/13 via [redacted] mail. I have yet to hear anything from the business after numerous emails was sent on 08/29/13, 09/02/13 and 09/05/13.Desired Settlement: I just want the item replaced because it has a manufacturers warranty on it.

Business

Response:

Dear Mr. [redacted],

Our records indicate that we have not received the package, perhaps it was lost in the mail.

We apologize for any inconvenience this has caused you. A new haircut kit is on the way to you today via [redacted] express.

If you have any questions or concerns regarding this, please do not hesitate to contact me.

Sincerely,

Manager, Remington Consumer Service

Review: It's been 5 weeks since I mailed in my batteries for replacement. Last week the fella told me they were mailed to me and today another fella said they should be mailed to me in a few days.Desired Settlement: Please send out my aaa batteries rechargeable (7 packs) and provide a tracking number.

Business

Response:

Thank you for contacting Rayovac regarding this situation. Attached is the confirmation from the consumer that the batteries issued as replacements were indeed received. This case has been closed.Thank you,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have bought 8 Precision Trimmers. Two each time I buy them, the mans version and the woman's version, one for me and one for my husband. It works for 2 or 3 uses and they stop working. I've gone thru 8 of them now with no working ones. I would really like to see something done about this faulty product. (Reviews on the website prove I am NOT the only one with this exact issue.)Desired Settlement: I would like two of the best personal trimmers you sell so that we do not continue to have this issue.

Business

Response:

Dear Ms [redacted]

Thank you for contacting us in regards to your Remington product. We apologize for any inconvenience this has caused you. We will be sending some replacement trimmers out to you today and include a UPS return label for the return of the defective units for evaluation. If you have any questions or concerns regarding your Remington product, please call us at [redacted], M-F, 8 - 4 Central Time.

Sincerely,

Remingtonproducts.com

Consumer

Response:

Review: We had our Black and Decker Coffee Maker, Model [redacted], replaced by the company last year (this was replacement #4). In November, replacement #4 coffee maker model [redacted], slowly leaked, in the middle of the night, down the counter, onto the hardwood floor, and lifted the floor boards, separated them and lifted the polyurethane off the edges of the floor boards. We filled the reservoir full of water before we went to bed, push the button for the auto start, and went to bed. We woke to find that all the water in the holding tank, leaked out of the water tank, onto the cupboard and onto the floor. We called Black and Decker and talked to a Customer Service Representative who told us that seeing as though this has been an ongoing problem and damage has been done to our hardwood floor, to file a complaint with their insurance company. We sent in our coffee maker with 3 estimates, pictures and description on what happened. The claim was denied, as they said it was not their fault.Desired Settlement: We want them to pay for the floor to be fixed and a new coffee maker. I have sent all the documentation. The floor needs to be fixed, as the water sat on the barrier for hours, lifted and separated the floor board, and the polyurethane came off the edge of the floor boards.

Business

Response:

To Whom It May Concern,

Review: I purchased the Titanium MB 200 a year ago, intending to use it as a regular trimmer. I used it once to trim my beard. Subsequently, however, I grew my beard out full length and relied on a professional to do the grooming. Having this week decided to change it up, I went to use my Remington MB 200 only to find that despite a full charge, it was only operating at about a 1/4 speed and intermittently. Since this is only the 2nd use, and it has been clean and kept in a safe, dry area since, there is no reason that it should be operating at less than peak performance.

Please replace my defective MB 200 with the same or equivalent model to compensate for this defective unit.Desired Settlement: Please replace my defective MB 200 with the same or equivalent model to compensate for this defective unit.

Business

Response:

Dear Mr. [redacted]

Thank you for contacting Remington in regards to your [redacted] groomer. We apologize for any inconvenience this has caused you. We will be sending a new [redacted] to you today along with a UPS return label for the return of your product for evaluation.

If you have any questions or concerns regarding this, please do not hesitate to contact me.

Sincerely,

Manager, Consumer Service

Review: bought FOUR of YOUR batteries "D" cell dated DEC 2017 and in less than 30 days they have Corroded INSIDE My MAGLITE Silver flashlight. I emailed You TWICE before..this being my 3rd email and actually PHONED you TWICE for a total of 5 ATTEMPTS to rectify My BAD Batteries and NOW BAD Flashlight Because of Batteries. YOu told me on phone MONDAY and TODAY again You was mailing OUT My Shipping label (already PAID) and I have waited ALL week LONG and still NO Label??? Im DONE playinh YOUR waiting GAME and an EXACT copy of this 5th attempt is NOW going to the BETTER BUSINESS BUREA and HOPEFULLY they will Make You KEEP your WORD instead of Lying to ME and making me Wait all week looking for mailman for NOTHING!!!!Desired Settlement: I want a New SILVER 4 "D" cell flashlight exactly like I had OR HONE Out and Clean out ALL the Corrision INSIDE MINE and Reemburse Me the Cost of 4 NEW COPPERTOP BURACELL Batteries because im NOT trusting rayovac batteries anymore in MY MAGLITE..these NEW rayovacs werent even a month OLD and dated DEC 2017 when the LEAKED inside MY flashlight

Business

Response:

Good afternoon,

Thank you for providing us with the complaint received. Upon receipt of this complaint a member of our Consumer Service team did call Mr. Beasley to acknowledge receipt of his complaint. Unfortunately, there was no record of having received any emails prior to the one received from your office. He was reassured that we would gladly remedy his situation as promptly as possible.

Per our damaged device guarantee, we have issued Mr. [redacted] a prepaid return label to retrieve the damaged flshlight as well as the defective batteries. Once these are received, we will issue a refund for the light based on the fair market value as well as compensation for the batteries.

Please let me know if any additional information is needed or if there are any questions regarding this situation.

Regards,

Lead Consumer Quality Specialist

Rayovac

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Its been over TWO weeks and I still NEVER got their Prepaid ANYTHING...All 6 emails

I told them from the START I had NO PRINTER and will NEVER OWN a printer and still they Kept emailing Me something to print out??? FINALLY I had to go to my Sisters Home and SHE printed out the label and I got ahold of UPS MYSELF...They have Received My Corruded MAGLight and thier 4 DEFECTIVE Batteries dated DEC 2017..I took Pictures of the INSIDE Of My Flashlight and pics of Batteries BEFORE mailing them...I am NOW awaiting My NEW MagLight and 4 COPPERTOP Batteries..My tracking number to them is.....[redacted]

Business

Response:

After speaking with Mr. [redacted], we reached a resolution that was satisfactory to him, which meant covering the costs of the travel expenses in order for him to replace his light.

I reissued checks for him and we talked out his frustrations.

Review: I purchased a gallon bottle of Spectracide Weed Stop for Lawns plus Crabgrass from Lowes last weekend. I have applied it to the weeds on my lawn as of last Friday, and as of today, it has killed nothing. This is the third time in three years that I have bought this product and it has failed to work. It isn't acceptable.Desired Settlement: Refund.SKU [redacted]

Business

Response:

Consumer contacted us on 7/15/2014. The consumer was responded to on 7/16/2014 with more information about the product and how it works. The consumer already received her money back from the retailer.

Consumer

Response:

Revdex.com,

Simply stating that I returned the item for a refund is not acceptable. They need to address their defective products, because this is the third time I have had problems with their products in the last three years. Moreover, the other two products were not returned.

Regards,

Review: Purchased a convection counter top oven end of January. Noticed nobs were not firm, watched it for a few weeks. Nobs are already loose and falling apart. Contacted Wallmart first back in start of March. Wallmart says contact manufacturer. Manufacturer thinks its a joke. See their response.Desired Settlement: Replacement of the oven. Made in China, not good!

Business

Response:

Thank you for forwarding this complaint to us. On 4/18 we offered Ms. [redacted] the choice of 1) a replacement unit; or, 2) a refund based upon the amount shown on the cash register receipt from this purchase. As we received no response we again emailed Ms. Hylton and additionally called her and left a voice mail on 4/30, and left another voice mail on 5/2. Our contact center has not heard back from Ms. Hylton. We are more than happy to assist Ms. Hylton with this issue. We encourage her to contact us at [redacted] to discuss her preferences for replacement or refund.

Consumer

Response: