RAzOR Capital, LLC

Initial Business Response / [redacted] (1000, 5, 2016/01/08) */ Razor Capital is in receipt of the complaint filed by Mr [redacted] , wherein he alleges that he was never contacted prior to suit being initiated against him in October and requests proof of the debtRazor has performed a complete investigation into the claims by reviewing all of the information received by Razor for the originator of the account and that from its servicer Razor is a passive debt purchaser, which means that Razor does not perform any recovery activity internallyInstead, all recovery activity is performed by a servicer at which the account is placed for recovery Razor purchased Mr [redacted] 's account ending ***on or about June 6, At the time of purchase, the address provided for Mr [redacted] was the same as that provided in the Revdex.com complaintThus, all correspondence from Razor's servicers was mailed to this addressMr [redacted] 's account was placed at a collection agency for six months in during which time at least one letter was mailed to Mr [redacted] Since no return correspondence was received, the account was recalled and placed with the law firm of [redacted] for recovery Mr [redacted] 's complaint alleges that no contact was had regarding this account prior to October 2015, but Razor's records, including those of its law firm, [redacted] show the communications regarding this account were ongoing since February On February 21, a validation letter was mailed to the address identified by Mr [redacted] in the complaintNo response was received, so suit was filed on or about May 19, and Mr [redacted] was served by mail on or about October 31, No answer was received, so default judgment documents were prepared in January Also in January 2015, however, a dispute letter was received alleging that Mr [redacted] had a settlement in place for this accountAs a result of this letter, the default judgment was put on hold and Razor and [redacted] initiated their dispute resolution protocols and an investigation was conducted The investigation concluded that there was a default in the settlement payments, which by the terms of the settlement letter, voided the settlement arrangement agreed to by CitiThe default rendered the remaining balance due, which balance was subsequently purchased by Razor from CitiAfter the conclusion of the investigation, a debt verification letter was mailed to Mr [redacted] on or about April 27, Due to inactivity in the suit, the court dismissed the suit on or about May 19, Having received no additional correspondence from Mr [redacted] after the debt verification letter, Razor and [redacted] considered the dispute resolved The suit was re-filed on or about October 15, with service perfected by mail on or about October 30, Mr [redacted] again disputed the account verbally stating that he was not notified of the account prior to suitAs detailed above, however, there were multiple communications regarding this account prior to re-filing the suit, including the debt validation and verification letters As detailed herein, there have been many communications with Mr [redacted] regarding this account prior to the suit filed in October Furthermore, debt verification was already provided to Mr [redacted] on or about April 27, to the address identified in the complaintAs a result of the foregoing, Razor considers this complaint closed with this explanation Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have a payoff letter from Citi for a reduced amountI presented that offer to Client Services which they agreed to accept on Citi's behalfI have different settlement agreement amounts from Client ServicesI have proof of payments made to Client Services totaling $which began in 5/- 11/When I tried to make the remaining payments via there web site my account could no longer be found or accessed according to themNumerous calls to Client Services were made in an attempt to make the final payment and I was told that they could not access the accountThat was the end of all communicationWhy is this my fault that because I followed their instructions, they took my money then said we can't locate this account? They basically stole money from me that was supposed to pay off this debtI did everything correct on my partI even have copies of the email communication between myself and Client Services stating that I did not trust them because of all the complaints lodged against them on the Revdex.com siteThey assured me that everything would be fine go ahead and make my payments through their secure siteI didI made payments of $each for a total of $Then my account could no longer be accessed according to themThey stole my money plain and simpleAlso, why did they send me different settlement letters? One is for $and the other is for $1527.78?? I would agree that I only owe depending upon which letter you go by either $or $$1846.24-1400.00=$or $1527.78-1400.00=$I have no problem making the final payment in fullIt is completely NOT MY FAULT that they would no longer let me access my accountI knew this whole thing was a scam from the startClient Services dropped the ball on this oneNow you expect me to pay for the entire balanceThat is not a reasonable request by any meansI would be more than willing to make a final payment to make this entire nightmare go awayI stood by my end of the agreement, now you should honor their agreement as they proposed to me in writingI have to disagree with Razor when they consider their response final and closing the complainYour not even listening to my response or the actual proof that I have of these agreements and paymentsThis is not closed until we come to an agreementI will make a final payment but it will be in accordance with the statement letters provided less my payments already made

Initial Business Response / [redacted] (1000, 8, 2015/10/21) */ Razor Capital is in receipt of Ms [redacted] 's complaintRazor Capital does not perform any internal collection efforts on the accounts it ownsInstead, accounts are placed with a third party collection agency for recovery In Ms [redacted] 's case, her account was place with Total Card, IncMs [redacted] has communicated with Total Card to discuss payment of her accountAs a result, Razor considers this complaint closed and resolved

Razor Capital, LLC (“Razor”) is in receipt of the complaint of Mr [redacted] , wherein he claims a debt that was discharged through Chapter bankruptcy is being reported to ChexSystems and actively collected on We appreciate the opportunity to respond to this complaint In response, we performed a full investigation into the matter As a result of that investigation, Razor is closing this complaint with the following explanationIn July Razor purchased accounts from Guaranty Bank, one of which being Mr [redacted] ’s account that was opened on or around February 27, and written off on or around August 31, Razor received a bankruptcy discharge notice from Mr [redacted] , stating that he filed Chapter bankruptcy on or around February 20, 2015, which is prior to the open date of the Guaranty Bank accountRazor reviewed Pacer and could not locate evidence of the Guaranty Bank account being included in the Chapter bankruptcy However, the consumer stated that in his jurisdiction, the courts have decided that when a debt is left off of a bankruptcy petition, with no assets to distribute to creditors, there is no need to reopen a case Razor has contacted Guaranty Bank to request the discontinuation of reporting the account to ChexSystems Razor has also permanently closed the accountBased on the foregoing, Razor is closing this complaint as resolved

Initial Business Response / [redacted] (1000, 10, 2015/08/28) */ August 27, [redacted] Peabody, MA Re: Account Number Ending In: [redacted] Dear Mr [redacted] : [redacted] Bank (" [redacted] ") is in receipt of your communication dated August 17, which was received on or about August 19, 2015, forwarded by the Revdex.com of Southern NevadaPlease note that this letter is not an attempt to collect a debt, but is in response to your communicationFurther, any implication or allegations of wrongdoing is denied In validation of the debt, [redacted] states that on or about October 29, 2009, it sent [redacted] W [redacted] (with the last four digits of the Social Security number being ***) a written solicitation for a pre-approved credit card to: [redacted] , Lynnfield, MA The solicitation had a reservation number of [redacted] , which was to fulfill the applicationA copy of the solicitation is included with this letter for your review The solicitation was Internet-fulfilled on or about November 7, 2009, under account number ending in ***, which had an initial starting credit line of $An e-mail address of [email protected] was also provided As a result of your acceptance of the solicitation offer, an account was established on November 8, 2009, and a credit card was sent to you along with a copy of the Visa/MasterCard Cardholder Agreement, Disclosure Statement, and Arbitration Agreement ("Agreement")The terms and conditions of the Agreement govern the accountA copy of the Agreement is included with this letter for your review Payments were received from personal checking accounts signed by [redacted] and [redacted] Enclosed are copies of the checks for your ease of reference The monthly billing statements are not available due to age [redacted] states that due to non-payment, the account was sold on or about July 14, 2010, to the third-party agency referenced belowTherefore, [redacted] no longer has an ownership interest in this credit card accountAccordingly, any request regarding this debt after the above sale date should be directed to the following agency: Razor Capital II, LLC [redacted] Bloomington, MN (866) [redacted] It should be noted that [redacted] has not attempted any communication regarding this account since July 14, We believe that the information and documents provided with this letter validate the debtHowever, if you believe any of the information is not correct, please notify us of the specific issue that you believe is not correct and why you believe it is not correct so that we may investigate the issue If you have any questions regarding this matter, please contact our office at (877) [redacted] , Monday through Friday, between the hours of 7:a.mand 4:p.m(Pacific Time) Sincerely, [redacted] Bank, N.A Enc: C: file Final Business Response / [redacted] (1000, 24, 2015/09/15) */ Razor Capital II, LLC is in receipt of the complaint from Mr [redacted] originally dated August 17, and filed against Razor on or about September 1, 2015, wherein Mr [redacted] asks that the account be removed from his credit report Razor purchased Mr [redacted] 's account ending [redacted] on or about August 13, The account was opened on or about November 8, 2009, and charged off on or about July 14, Collection efforts on this account ceased in about November Razor Capital II, LLC is not a furnisher of information to the credit bureaus, as that term is defined by the FCRARazor does not provide any information, positive or negative, to the bureaus on the accounts it ownsAs such, Razor cannot remove any tradelines from Mr [redacted] 's credit report

Initial Business Response / [redacted] (1000, 5, 2015/10/13) */ Razor Capital is in receipt of Ms [redacted] 's complaint and has performed an investigation into the claims made by Ms [redacted] Razor Capital does not perform recovery activity on the accounts it ownsInstead, that activity is performed by agencies on Razor's behalfMs [redacted] 's account is placed with the agency of [redacted] (FFAM) who has been attempting communications with Ms [redacted] on Razor's behalfFFAM sent Ms [redacted] a debt validation letter on August 10, to the address identified by Ms [redacted] in this complaint In addition to those efforts, Razor has attempted to respond to Ms [redacted] 's voicemails on four separate occasions at the phone number provided by Ms [redacted] above; October 5, 6, and, 13, Ms [redacted] did not answer on any of these occasionsRazor left a voicemail for Ms [redacted] directing her to contact FFAM to resolve the debt she is attempting to settleDuring the October 13, attempted communication, Razor was informed that Ms [redacted] 's voicemail box was full and was no longer accepting voicemail Finally, Ms [redacted] reached out to FFAM on October 7, (the same day this complaint was filed) and paid this account in fullAs a result, Razor considers the matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI was finally contacted by the business and the situation was handledThank you VERY MUCH Revdex.com for assisting in this matter as if it were not for you I would've never gotten anywhere!

November 8, Revdex.com of MN and ND SRiver Ridge CirBurnsville, MN RE: Complaint ID [redacted] Dear [redacted] ***: Razor Capital, LLC (“Razor”) is in receipt of the complaint of Ms***, wherein she claims she has attempted to contact Razor via phone and has received no response from Razor We appreciate the opportunity to respond to this complaint In response, we performed a full investigation into the matter As a result of that investigation, Razor is closing this complaint with the following explanation Upon review of call and email logs, Razor could not identify records of any contact attempts by Ms*** On November 8, Razor Capital made contact with Ms [redacted] via phone and addressed all questions and concerns regarding her account Although no records of attempted contact could be identified, Razor Capital apologized for Ms***’s inability to reach us and provided a direct contact number for all future inquiries Based on the foregoing, Razor is closing this complaint as resolvedPlease contact me with any questions you may have regarding this matter at ###-###-#### Regards, Monica [redacted] Director of Compliance

Initial Business Response / [redacted] (1000, 8, 2015/08/27) */ Razor Capital is in receipt of Mr***'s complaintIn about April 2010, Razor purchased Mr***'s account ending [redacted] from [redacted] Collection efforts on this account ceased in about July Razor Capital is not a furnisher of information to the credit bureausAs such, Razor does not report any information to the bureausRazor did not "put things on ***'s credit report" as he allegesFurther, since Razor Capital is not a furnisher, Razor Capital cannot remove any tradeline related to this account from Mr***'s credit report

Initial Business Response /* (1000, 5, 2015/12/28) */
Razor is in receipt of the complaint filed by Ms*** alleging that an account owned by Razor was allegedly the result of fraudRazor has reviewed its records and determined that the only account it owned for a consumer by the name of ***
*** was sold in November to *** Services, LLC*** can be reached at ***

Initial Business Response /* (1000, 10, 2015/09/18) */
September 18,
Revdex.com
Attn.: ***
***
Las Vegas, NV 89118-
RE: *** / CASE #***
Dear Ms***:
We have received your inquiry on behalf of
***Our office has completed the investigation into the issues presentedOur records reflect that you provided a signed authorization from the consumer to release account-specific information to the Revdex.com of Nevada
Enclosed, please find a copy of the resolution letter sent to ***We have notified *** of our findings and now consider this matter resolved
If you have any questions or concerns regarding this matter, please contact our office at (800) ***, Monday through Friday, between the hours of 6:a.mand 3:p.m(Pacific Time)
Sincerely,
***
Vice President
Customer Service
LRJ/su
Enc:
C: file
September 3,
*** (***) ***
***
Alton, IL
Re: Account Numbers Ending In: ***
Dear Ms***:
*** Bank ("***") is in receipt of your communication dated August 25, 2015, which was received on or about August 28, 2015, forwarded by the Revdex.com of Southern NevadaPlease note that this letter is not an attempt to collect a debt, but is in response to your communication
*** states that due to non-payment on the account, the account was sold on or about April 27, 2010, to the third-party agency referenced belowTherefore, *** no longer has an ownership interest in this credit card accountAccordingly, any request regarding this debt after the above sale date should be directed to the following agency:
Razor Capital II, LLC
***
(866) ***
It should be noted that *** has not attempted any communication regarding this account since April 27,
Upon review of your request and examination of our records, we initiated the process of removing the *** tradeline from your credit historyHowever, any derogatory reporting of this account by any other lender will need to be addressed by you directly with the other lenderIf you need to provide evidence of the requested change prior to the credit reporting agencies' ability to update their records, please provide a copy of this letter
The following are the credit reporting agencies to which we have provided the aforementioned information: Experian: (888) 397-3742, TransUnion: (800) 888-4213, and Equifax: (800) and (888) 766-
If you have any questions or concerns regarding this matter, please contact our office at (877) ***, Monday through Friday, between the hours of 7:a.mand 4:p.m(Pacific Time)
Sincerely,
*** Bank, N.A
SU/kl
C:file
Initial Consumer Rebuttal /* (2000, 21, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I don't have a choseI will fle complaint against ***Thank you!
Final Business Response /* (1000, 19, 2015/09/29) */
Razor Capital II, LLC is in receipt of the complaint filed by Ms*** and the response to that complaint provided by *** BankRazor has performed an investigation into this matter
Razor purchased Ms*** account in about May Razor is not a furnisher of information to the credit bureausAs such, no additional derogatory information was reported to or placed on Ms***' credit report during or as a result of Razor's ownership of the account
On or about January 2015, Ms***' account was sold to ***As such Razor no longer has an ownership interest in this accountAny request regarding this account should be made to ***, which can be contacted at (855) ***

August 17, Revdex.com of MN and ND SRiver Ridge CirBurnsville, MN RE: Complaint ID *** Dear *** ***: Razor Capital, LLC (“Razor”) is in receipt of the complaint of Mr***,
wherein he claims he has attempted to contact Razor via phone and email to obtain a payoff amount on his account and has received no response from Razor. We appreciate the opportunity to respond to this complaint. In response, we performed a full investigation into the matter, including a review of all the information provided by the servicer at which this account was placed for collection. As a result of that investigation, Razor is closing this complaint with the following explanation. On June 22, Razor received a voicemail from Dustin ***, a representative of *** *** *** *** authorized to act on behalf of Mr***, requesting a payoff amount. Razor notified its servicer of Mr***’s account, *** *** ***, to contact Mr*** at contact number ###-###-####. *** *** *** contacted Mr*** by phone, at which time a 50% settlement was negotiated. However, the settlement agreement was not followed through on, and *** *** *** stated attempts to contact Mr*** and Mr*** have been unsuccessful since the settlement negotiation. Additionally, on July 6, Mr*** emailed Razor requesting a payoff, at which time he was referred to *** *** *** and provided their contact number. Mr*** confirmed receipt of Razor’s email with a response of “thank you” Based on the foregoing, Razor is closing this complaint as resolved since it has communicated with Mr*** on numerous occasions and reached a settlement that was accepted by himPlease contact me with any questions you may have regarding this matter at ###-###-####. Regards, Monica *** Director of Compliance

Initial Business Response /* (1000, 8, 2015/08/27) */
Razor Capital contacted Mr*** to respond to the complaint and was informed that the complaint had already been remedied
Initial Consumer Rebuttal /* (2000, 10, 2015/08/28) */

Initial Business Response /* (1000, 8, 2016/03/03) */
Razor Capital, LLC ("Razor") is in receipt of the complaint filed by Ms***Upon receipt, Razor performed a complete investigation into the issues raised by Ms***
On or about June 29, 2015, Razor purchased a portfolio of accounts from
***, LTDAccording to the information provided by ***, three of the accounts purchased were for a consumer named April *** for the purchase of various household items
Account ending *** was for the purchase of a refrigeratorAccount *** was for a inch TV, range, and living room setAccount ending ***was for a dining room set and a bunkbed set
Each of these accounts is being reported once to Ms***'s credit file by General Credit Services, the agency at which these accounts are placed for recoveryTo discuss these accounts further, Ms*** should contact General Credit Services at ***

November 8, 2016   Revdex.com of MN and ND 220 S. River Ridge Cir. Burnsville, MN  55337     RE:      Complaint ID [redacted]     Dear [redacted]:   Razor Capital, LLC (“Razor”) is in receipt of the complaint of Ms. [redacted],...

wherein she claims she has attempted to contact Razor via phone and has received no response from Razor.  We appreciate the opportunity to respond to this complaint.  In response, we performed a full investigation into the matter.  As a result of that investigation, Razor is closing this complaint with the following explanation.    Upon review of call and email logs, Razor could not identify records of any contact attempts by Ms. [redacted].   On November 8, 2016 Razor Capital made contact with Ms. [redacted] via phone and addressed all questions and concerns regarding her account.  Although no records of attempted contact could be identified, Razor Capital apologized for Ms. [redacted]’s inability to reach us and provided a direct contact number for all future inquiries.   Based on the foregoing, Razor is closing this complaint as resolved. Please contact me with any questions you may have regarding this matter at ###-###-####.    Regards, Monica [redacted] Director of Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was finally contacted by the business and the situation was handled. Thank you VERY MUCH Revdex.com for assisting in this matter as if it were not for you I would've never gotten anywhere!

Initial Business Response /* (1000, 5, 2016/01/08) */
Razor Capital is in receipt of the complaint filed by Mr. [redacted], wherein he alleges that he was never contacted prior to suit being initiated against him in October 2015 and requests proof of the debt. Razor has performed a complete...

investigation into the claims by reviewing all of the information received by Razor for the originator of the account and that from its servicer.
Razor is a passive debt purchaser, which means that Razor does not perform any recovery activity internally. Instead, all recovery activity is performed by a servicer at which the account is placed for recovery.
Razor purchased Mr. [redacted]'s account ending [redacted]3648 on or about June 6, 2014. At the time of purchase, the address provided for Mr. [redacted] was the same as that provided in the Revdex.com complaint. Thus, all correspondence from Razor's servicers was mailed to this address. Mr. [redacted]'s account was placed at a collection agency for six months in 2013 during which time at least one letter was mailed to Mr. [redacted]. Since no return correspondence was received, the account was recalled and placed with the law firm of [redacted] for recovery.
Mr. [redacted]'s complaint alleges that no contact was had regarding this account prior to October 2015, but Razor's records, including those of its law firm, [redacted] show the communications regarding this account were ongoing since February 2014. On February 21, 2014 a validation letter was mailed to the address identified by Mr. [redacted] in the complaint. No response was received, so suit was filed on or about May 19, 2014 and Mr. [redacted] was served by mail on or about October 31, 2014. No answer was received, so default judgment documents were prepared in January 2015. Also in January 2015, however, a dispute letter was received alleging that Mr. [redacted] had a settlement in place for this account. As a result of this letter, the default judgment was put on hold and Razor and [redacted] initiated their dispute resolution protocols and an investigation was conducted.
The investigation concluded that there was a default in the settlement payments, which by the terms of the settlement letter, voided the settlement arrangement agreed to by Citi. The default rendered the remaining balance due, which balance was subsequently purchased by Razor from Citi. After the conclusion of the investigation, a debt verification letter was mailed to Mr. [redacted] on or about April 27, 2015. Due to inactivity in the suit, the court dismissed the suit on or about May 19, 2015. Having received no additional correspondence from Mr. [redacted] after the debt verification letter, Razor and [redacted] considered the dispute resolved.
The suit was re-filed on or about October 15, 2015 with service perfected by mail on or about October 30, 2015. Mr. [redacted] again disputed the account verbally stating that he was not notified of the account prior to suit. As detailed above, however, there were multiple communications regarding this account prior to re-filing the suit, including the debt validation and verification letters.
As detailed herein, there have been many communications with Mr. [redacted] regarding this account prior to the suit filed in October 2015. Furthermore, debt verification was already provided to Mr. [redacted] on or about April 27, 2015 to the address identified in the complaint. As a result of the foregoing, Razor considers this complaint closed with this explanation.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have a payoff letter from Citi for a reduced amount. I presented that offer to Client Services which they agreed to accept on Citi's behalf. I have 2 different settlement agreement amounts from Client Services. I have proof of payments made to Client Services totaling $1400.00 which began in 5/10 - 11/10. When I tried to make the remaining payments via there web site my account could no longer be found or accessed according to them. Numerous calls to Client Services were made in an attempt to make the final payment and I was told that they could not access the account. That was the end of all communication. Why is this my fault that because I followed their instructions, they took my money then said we can't locate this account? They basically stole money from me that was supposed to pay off this debt. I did everything correct on my part. I even have copies of the email communication between myself and Client Services stating that I did not trust them because of all the complaints lodged against them on the Revdex.com site. They assured me that everything would be fine go ahead and make my payments through their secure site. I did. I made 7 payments of $200.00 each for a total of $1400.00 Then my account could no longer be accessed according to them. They stole my money plain and simple. Also, why did they send me 2 different settlement letters? One is for $1846.24 and the other is for $1527.78?? I would agree that I only owe depending upon which letter you go by either $127.78 or $446.24. $1846.24-1400.00=$446.24 or $1527.78-1400.00=$127.78 I have no problem making the final payment in full. It is completely NOT MY FAULT that they would no longer let me access my account. I knew this whole thing was a scam from the start. Client Services dropped the ball on this one. Now you expect me to pay for the entire balance. That is not a reasonable request by any means. I would be more than willing to make a final payment to make this entire nightmare go away. I stood by my end of the agreement, now you should honor their agreement as they proposed to me in writing. I have to disagree with Razor when they consider their response final and closing the complain. Your not even listening to my response or the actual proof that I have of these agreements and payments. This is not closed until we come to an agreement. I will make a final payment but it will be in accordance with the statement letters provided less my payments already made.

Initial Business Response /* (1000, 8, 2015/10/21) */
Razor Capital is in receipt of Ms. [redacted]'s complaint. Razor Capital does not perform any internal collection efforts on the accounts it owns. Instead, accounts are placed with a third party collection agency for recovery.
In Ms....

[redacted]'s case, her account was place with Total Card, Inc. Ms. [redacted] has communicated with Total Card to discuss payment of her account. As a result, Razor considers this complaint closed and resolved.

Initial Business Response /* (1000, 8, 2015/04/27) */
Razor Capital performed an investigation into Ms. [redacted]'s complaint when she called into our office prior to filing this complaint. Razor's investigation discovered the following information:
After Razor purchase the relevant account from...

[redacted], the account was placed with [redacted]) for recovery. On March 10, 2015, [redacted] received a payment from Ms. [redacted] in the amount of $259.54, which paid the account in full. It is [redacted]'s policy to wait 30 days prior to sending out a letter stating that the account is paid in full in order to make sure that payments are not returned for insufficient funds.
After receiving Ms. [redacted]'s verbal complaint, Razor confirmed receipt of the payment with [redacted]. Then, in an effort to assist Ms. [redacted] in as timely a manner as possible, on April 3, 2015 (prior to the receipt of this complaint), Razor mailed Ms. [redacted] a letter stating that the payment had been received and the account was closed as paid in full.
Since Razor provided Ms. [redacted] with the relief she requested, a letter stating the payment amount and the original account number, Razor considers this complaint closed.
Initial Consumer Rebuttal /* (3000, 10, 2015/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The letter may have been written on April 3, but it was not emailed to me until April 10, which so happened to be 30 days. They did NOT attempt to help me - in fact, they would not even respond to my many voice mails.
Final Business Response /* (4000, 12, 2015/05/04) */
Razor Capital complied with its company policy regarding settlement letters, which states that a payment confirmation letter is mailed to the consumer making the payment 30 days after the payment is received. This policy is in place to ensure that no confirmation letters are mailed for payments that are returned for insufficient funds.
Once Razor received confirmation that the payment made by Ms. [redacted] had indeed cleared, the confirmation letter was sent to her.

Razor Capital, LLC (“Razor”) is in receipt of the complaint of Mr. [redacted], wherein he claims a debt that was discharged through Chapter 7 bankruptcy is being reported to ChexSystems and actively collected on.  We appreciate the opportunity to respond to this complaint.  In response, we...

performed a full investigation into the matter.  As a result of that investigation, Razor is closing this complaint with the following explanation. In July 2016 Razor purchased accounts from Guaranty Bank, one of which being Mr. [redacted]’s account that was opened on or around February 27, 2015 and written off on or around August 31, 2015.  Razor received a bankruptcy discharge notice from Mr. [redacted], stating that he filed Chapter 7 bankruptcy on or around February 20, 2015, which is prior to the open date of the Guaranty Bank account. Razor reviewed Pacer and could not locate evidence of the Guaranty Bank account being included in the Chapter 7 bankruptcy.  However, the consumer stated that in his jurisdiction, the courts have decided that when a debt is left off of a bankruptcy petition, with no assets to distribute to creditors, there is no need to reopen a case.  Razor has contacted Guaranty Bank to request the discontinuation of reporting the account to ChexSystems.  Razor has also permanently closed the account. Based on the foregoing, Razor is closing this complaint as resolved.

Initial Business Response /* (1000, 7, 2015/07/06) */
Razor Capital is in receipt of the complaint correspondence dated June 22, 2015. In response to the complaint, Razor performed an investigation into the allegations raised by Ms. [redacted].
Razor Capital does not report any information to the...

credit bureaus. As a result, it is not a furnisher and cannot provide Ms. [redacted] with the result she desires, removal of a tradeline from her credit bureau.
In an effort to assist Ms. [redacted] to the extent possible, Razor will mail Ms. [redacted] a letter to the address provided on the complaint stating that the account is closed on account of fraud and all collection efforts will cease.
Initial Consumer Rebuttal /* (2000, 9, 2015/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)