Razorback Mobile Home Service & Setup

Revdex.com 1262 Whitehorse-Hamilton Square Road Hamilton, New Jersey 08690     November 3,...

2016                                      RE: [redacted]                                         ...⇄ # [redacted]     We have no record of calling [redacted].  If [redacted] could supply the caller ID that made the call we will try and find out the name of the entity that called his home.     Sincerely,     Michael B. S[redacted] Presidet

Revdex.com 1262 Whitehorse-Hamilton Square Road Hamilton, New Jersey 08690     November 29,...

2016                                   RE: [redacted]                                         ...⇄ # [redacted]     We do not have a campaign with an automated response.  There are other companies that use this type of marketing; we do not.    Sincerely,   Michael B. [redacted] President

Dear [redacted] Purchased her service agreement on May 11th.  On May 14th [redacted] stopped payment on her deposit check of $2507.00.Sincerely,Michael B. S[redacted]President

Complaint: [redacted]
I am rejecting this response because:
I am aware of this, however my card was never credited. I have contacted my bank and they have no record of this transaction on their end . I want the business to trace that money and stop telling me it was refunded when it has not been.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do apologize for submitting the complaint under the wrong company, however the New Jersey address is what was listed on my documentation.  I would like clarification on the issued refund, though, as I have not received any checks in the mail nor have any credits been posted my credit card used for the down payment.  
Regards,
[redacted]

Revdex.com 1262 White Horse-Hamilton Square Road Hamilton, New Jersey 08690     March 9,...

2017                                      ...⇄               RE: [redacted]                                         ...⇄               # [redacted]       We have placed [redacted] on our in house “Do Not Call” list.     Sincerely,   Michael B. S[redacted] President

Ms. Stephanie Scharko Revdex.com 1262 Whitehorse-Hamilton Square Road Hamilton, New Jersey 08690     October 31,...

2016                                      ...⇄ RE: [redacted]                                         ...⇄ # [redacted]     We never received a cancellation request from [redacted]  We are using your letter as than cancellation request. Your letter was received on October 21st and refunded [redacted] on October 27th.   Sincerely,   Michael B. S[redacted] President

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the refund was indeed returned.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is a incorrect statement on behalf of the company I spoke with a supervisor [redacted] and she confirmed there would be no policy cancellation via phone and I have copies of the letter and envelope I sent this company. What happened to doing honest business I documented everything right down to time called. I will never do business with this company again and the 395.00 was deposited yesterday into my account but not until I filed this complaint.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Ms[redacted]Revdex.com of Southern &Central New Jersey1262 Whitehorse Hamilton Square RoadTrenton, New Jersey 08690May 8,...

2015                                      ...⇄ RE[redacted]                                  ...⇄ #[redacted]  Dear Ms. [redacted] We received [redacted] cancellation request on April 25th. On May 4th [redacted] was credited $295.00 to her [redacted]Card ([redacted]).  Check number [redacted] was issued the same day for $326.56 representing two payments received.  [redacted]’s claim was denied for maintenance and body part repairs. We have no record of a customer service representative being rude to [redacted].  Sincerely,Michael B. S[redacted]President

Ms. [redacted]Revdex.com of Southern & Central New Jersey1262 Whitehorse Hamilton Square RoadTrenton, New Jersey 08690 May 8,...

2015                                      ...⇄ RE: [redacted]
                                        ...⇄ [redacted]Dear [redacted] purchased his vehicle service agreement from US Dealer Services NOT US. USDealer Services receipted [redacted]s deposit NOT US.[redacted] is absolutely correct he should have never been charged a cancellation fee.  We have made sure that [redacted] was refundedhis $75.00.Sincerely,Michael B. S[redacted]President

[redacted] purchased his service agreement from [redacted] NOT US.  Additionally [redacted]'s deposit was receipted by [redacted] NOT US.We contacted [redacted] and was able to make a refund of their deposit to [redacted].  [redacted]...

[redacted] had his service agreement for 163 days.  He was charged a pro rated use of $562.02.  There has been an additional refund to [redacted] for the cancellation fee of $50.00.Sincerely,Michael B. S[redacted]President

Complaint: [redacted]
I am rejecting this response because:
My bank has said there is no tracking number to go off of. They have no way to trace the refund, because a tracking number was not provided.  I ask that Liberty Auto provide me with the transaction tracking number. [redacted] do not have any evidence it was reversed, because I never received any refund and therefore it could not be reversed. This has gone on for far too long. [redacted] needs to provide me FULL details of the refund transaction or reprocess the refund.
Regards,
[redacted]

[redacted]Revdex.com of Southern &Central New Jersey1262 Whitehorse Hamilton Square RoadTrenton, New Jersey 08690 May 8,...

2015                                      ...⇄ RE: [redacted]                                   ...⇄ #[redacted] Dear [redacted] purchased hervehicle service agreement in October 2014.  A gentleman called customer service February 4 2015 asking to cancel anagreement for his mother and again twice on April 27th.  On all occasions he was told that somethingin writing was needed to cancel the agreement and it had to be from theagreement holder.A cancellation letter was never received from [redacted].  We areusing the complaint letter as the cancellation request.A prorated refund (check # [redacted]) has been sent to [redacted].  Acancellation fee ($50.00) was not charged. Sincerely, Michael B. S[redacted]Presidentll us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

attachment

Complaint: [redacted]
I am rejecting this response because: I am still getting calls from different cities in the US at least 1per week sometimes more than once a day. 
Regards,
[redacted]

Complaint: [redacted]II am tired of companies hiding behind their telemarketing firm and pointng the finger in every direction except the face in the mirror. I will file civil charges if I am disturbed again   
I am rejecting this response because:
Regards,
[redacted]