Ready to Roll Motors

Dear Mr. [redacted],        First and foremost we greatly appreciate your business with us at Ready To Roll Motors. We definitely understand your concerns and will do our best to address each one. Along with this email I am attaching documents in hopes to resolve all the issues you have mentioned. Our intentions are to build long term relationships with our customers by providing each customer with the best vehicle suited with their specific needs.  You came to our dealership in need of a vehicle because you had purchased an unreliable vehicle from another dealership. To our understanding the dealership was not willing to compromise with you as issues started to arise with your vehicle purchase. Signing a buyer’s guide that states, “As is” means no warranties or guaranties with the vehicle. A buyers guide clearly states common mechanical issues that may occur so you are aware of the risks of purchasing a pre owned vehicle, but unlike the previous dealership you dealt with we were willing to compromise with you. Contrary to your belief all our vehicles we sell pass the state inspection and are serviced before a sale. There were no major defects that we were aware of. After your purchase, you did bring to our attention that you were having issues with the window. Though we were not obligated to do so, our personal mechanic/technician was sent to fix your window at our expense with no cost to you. Your contract states you paid $1150 in cash down for the vehicle with payments of  $250.00 a month starting May 1,2016. May, June and July payments were a total of $750.00. Though you were late one payment and were short of the amount due for one month, we were lenient and understood your situation. We had every right to repossess the vehicle, but did not. During your possession of the vehicle you stated numerous times you wanted a different vehicle. Again, along with the retail installment contract you signed the “as is” buyers guide and we were not required to place you in another vehicle; but we still did so. We had attempted once but were unsuccessful due to your disagreement of having to obtain full coverage insurance. The second attempt, you brought a lemon buster along with you to help determine if the vehicle was of your standards, which was perfectly understandable. We did not choose to work with you because of your constant threats; we chose to do so in efforts to satisfy you as a customer. You were at a negative equity with the first vehicle, meaning it was not paid off. The $1100 you put down on the first vehicle was applied toward your second vehicle as a favor to you. $50.00 was deducted from the down payment for the power steering repairs that were made, not even covering 25% of the cost of labor and parts for us to repair. Most dealerships down payments are non refundable and is not applicable toward credit, but in your case; we tried to accommodate you by giving you credit of your $1100 down payment. As for the payments totaling to $750.00 you had made on the first vehicle, those payments were applied toward the duration the vehicle was in use; the miles that you accumulated on the vehicle.  There is not a dealership that would allow you to have a vehicle for three months at no cost, much less work with an “as is” sale. Everything was addressed to you at the time you signed the contract. If you felt in any way we were shady as you stated or failed to show you as a business our concern for your safety, our apologies to you. You had every right to refuse to sign the contract if you did not agree. In no way did we force you to do so. This was simply an option to try and resolve your problem. You accepted the terms and signed. If you felt you were betrayed with the first vehicle there would be no reason for you to continue with a second transaction. We honestly tried to the best of our capabilities to assist you, our apologies to you, if you felt otherwise. We thank you for your business and hope this response will help resolve your issues. Please do not hesitate to contact us if needed.     Sincerely, Ready To Roll Motors

Mrs [redacted]     First and foremost we are very sorry to hear about your complaint, and will attempt to address every concern you have. We did indeed receive your $1000.00 your initial visit as a down payment, with a requirement of $2000 down. You were unable to achieve the full amount of the required down payment, therefore; we accommodated your situation by granting you a deferment, meaning that you would be able to provide the remainder of the down payment in a limited amount of time that would total to the amount asked for. After failing to provide the remainder, your contract was ineffective. Again  in our efforts to assist you, In House financing was the only option. After more than 30 days of having the vehicle in your possession, you brought to our attention of mechanical issues you were having. With every used vehicle purchase it is required by state law that all buyers sign a buyers guide. The buyers guide states the potential defects that a used vehicle may have. Your signed buyers guide will state if, or any warranties apply; and to what extent the warranty will cover. If no warranty is designated, then you the buyer are responsible for any repairs pertaining the vehicle after the sale. In another attempt in resolving your issue, you were given the the option of being placed in another vehicle. Though we are not obligated to do so, the only condition was that you pay the remainder balance of the the down payment; in which  you chose to deny. We are truly sorry for the negative experience you have had, and we have made every effort to resolve this matter to the best of our abilities. If you have any more questions or concerns please do not hesitate to give our office a call at ([redacted]      Sincerely, [redacted]