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Ready To Start Auto Parts

Woonsocket, Rhode Island, United States, 02895-1658

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Ready To Start Auto Parts Reviews (%countItem)

on 01/23/2020 I bought a engine for a 2008 *** from ready to start auto partsfor the price of$1867.00 was told the engine had 58000 miles on it.but when the mechanic put it in it had no compression at all he said the timing had jump and the motor was no Goodnow.and that was on 02/14/2020 yep valentine"s day.so I call rts and every time I call I get a difference person .at first they say they are going to send me another motor call back and get tracking number.I call back oh oh its on dock we getting readt to ship it it never happen aftetr about 7 to 8 trys I ask for a refund was told to get the damage engine ready to ship I dbefore I can get a refund.well I did that and now they will not take my call.I even left message still haven't heard from them.iam done talking to them.I just want my 1867.00not to mention the 1600.00for the mechanic put it in and take out.I think after 7to8 times I know they are pretty much just trying to give me the run around since 02/14/2020 I have been on phone with them 2 3 times a week I know they trying not to refund me.if they were would have already done so.

Ready To Start Auto Parts Response • Apr 08, 2020

First
of all we deeply apologize for all the unintended inconvenience caused.These
are unprecedented times for all of us. The current COVID -19 situation has
definitely attributed to staffing issues, processing & operational backlogs
and logistic delays from our end. While the situation hasn’t been easy on
anyone, we’re trying our best to help and we remain committed to fulfilling all
our orders and addressing all customer concerns.Our
Customer Grievance & Support team had contacted the customer directly and
we have reached a consensus to resolve this case mutually. Our merchandise is
in transit back to our warehouse and we have refunded the full amt back to the customer. We
hence consider this case resolved from our end. But if there is anything further
required from our end, please feel free to contact us and we will ensure that
we do the needful to help the customer.

Customer Response • Apr 10, 2020

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards

HORRIBLE QUALITY MOTOR!!!
I recently purchased an engine for my 07 *** from this company who reached out to me saying they had it for a great price. I purchase and it took almost 2 weeks to receive but I was happy to receive it. I then paid my mechanic $450 for an engine swap, should’ve been a simple task right? WRONG! To our surprise he immediately noticed the bolts were rusted and broken along with a couple pulleys being crack as well. We later see the oil pan is banged up and cracked, now considering it took 3 DAYS for my engine to be “inspected for quality” these should’ve been OBVIOUS signs that this engine was in bad shape but somehow it passed their inspection (If that’s what they consider quality then they shouldn’t be in business!) and they shipped it anyway. My mechanic calls me as he’s working on this and keep telling me how EVERYTHING is wrong with this engine!! He’s having to take parts off of my old engine and attach them to my new one because it was in HORRIBLE SHAPE, this is now making him charge me MORE for labor because he did not plan on doing all this extra work. So the mechanic opens the engine and it is CAKED WITH SLUDGE!!! It’s completely blackened and clogged with sludge, I have photos of it and it’s baddd. At this point I am furious and disgusted that they would sell me something like this!!! He proceeds to install the engine into my vehicle and when he turned my car on it sounded like a *** lawnmower!! HORRIBLEEEEEEE ENGINE !!!!!!!!!! A complete waste of $1000+ dollars! And STILL had to pay $800+ in labor for what was supposed to be a $450 job. Totaling an almost $2000 LOSS!!! Not to mention the time I wasted and my mechanic as well, it has been almost a month since I placed the order and it was all for nothing because they sold me a JUNK MOTOR!!! I AM FURIOUS!!! I am a mother and can’t do the things I need to do now because I wasted my time and money to be scammed! They do have a warranty and will either refund the money or exchange it for a new one but I have lost out on over 800 *** dollars in labor just to find out it’s JUNK! I’m livid!! Their customer service was good and I trusted this would be my saving grace but turned out to be a *** waste of money and time !!! I can’t believe this *** If I could give zero stars I would, there’s no reason for these people to be able to sell these horrible parts to hardworking people in bad positions with their vehicle !!!

0 stars scammers! Ordered trans 2/28. Supposed to ship from NC I'm in Va. After many calls,hold,disconnected and fake story's, I finely have conferm on shipment 3/13 delevery date 3/17 and the unit is coming out of IN. *** I have asked for a vin# to prove this unit has less than 50k on it. If they don't come up with that before the unit showes I will not accept. Then we shall see how long it takes to be reimbursed. I strongly suggest stay away from the call center in India because it is not a local yard doing the work

Ready To Start Auto Parts Response • Mar 19, 2020

Dear ***, We acknowledge your feedback and we wanted to let you know that we did investigate your case/order and we definitely take the responsibility of the delay and gap in communication. We had to source a secondary quality tested unit as the original unit didn’t pass our final pre delivery inspection. We have refunded you the whole amount and we will also bear the 2 way shipping charges and associated restocking expenses. Once again we deeply apologize for all the unintended inconvenience caused. If given another chance we will make sure you are happy with our service.

I ordered an engine from this company Febuary 4th. I recieved the engine about 10-12 days laer. Once the engine was delivered we found that the oil pan was damaged and had a hole in it. The engine was supposed to be fully inspected and tested before shipping. When I called the manager confirmed this was covered under my warranty and it would be shipped out the next business day. A week later I call back to check on the status and the manager says "he made a mistake and did not order the part" He assured me he would have it shipped the next business day. I called back again a week later and was told the exact thing and that it would be sent on Feb 27th. Now I am being told again that he "forgot" to order and it will shipped and no one is answering my calls or returning my voicemails. I wish to have the part shipped to me as soon as possible or to be re-imbursed for the cost of the part as my car is holdiong my mechanic up and causing hiim to lose business.

Ready To Start Auto Parts Response • Mar 31, 2020

These are unprecedented times for all of us. The
current COVID -19 situation has definitely attributed to processing &
operational backlogs and logistic delays from our end. While the situation
hasn’t been easy on anyone, we’re trying our best to help and we remain
committed to fulfilling all our orders. However there is no denying the fact
that in this specific case, the order processing workflow was delayed.We have shipped out the oil pan and the
part has been delivered on 3/21.Fedex tracking # ***We
hence consider this case closed from our end and once again we truly apologize
to the customer for all the unintended inconvenience caused.

ON 2/11/20 I ORDERED AND PAYED 1150.00 FOR A ENGINE FOR MY *** BUSINESS WORK TRUCK.. THE ENGINE TYPE I ORDERED WAS BASED UPON THE SPECIFIC INFORMATION ASKED FOR FROM RTS .. *** FROM RTS SENT ME PICTURES OF THE ENGINE PRIOR TO FINALIZING OUR SALE.. THE PICTURES REPRESENTED A ENGINE THAT APPEARED TO BE IN EXCELLENT CONDITION WITH 44K MILES. I AGREED TO THE PURCHASE OF THIS ENGINE BASED UPON THE INFO PROVIDED FROM RTS INCLUDING THE PICS AND WARRANTY.. I RECEIVED A CONFIRMATION NUMBER OF *** AND VERIFIED THE FUNDS FROM MY ACCOUNT HAD BEEN DEBITED.. WAITING ON MY TRACKING NUMBER FROM RTS SO I COULD TRACK THE DELIVERY OF MY ENGINE , I RECEIVED A CALL FROM RTS APOLOGIZING FOR THE DELAY BUT FOR ME NOT TO WORRY BUT THE PICS SENT TO ME WAS NOT THE CORRECT ENGINE BUT RTS HAD ANOTHER ENGINE ONSITE WITH 46K MILES BUT WAS STILL IN THE VEHICLE AND WOULD TAKE A COUPLE DAYS TO GET IT PULLED. SO, I AGREED TO WAIT A COUPLE DAYS BUT MADE IT VERY CLEAR TO SEND PICTURES OF THE ENGINE BEFORE SHIPPING SO I COULD APPROVE THE ENGINE APPEARANCE AND COMPARE MY ORIGINAL ENGINE PICS TO THIS NEW ENGINE. ..FINALLY AFTER ALMOST A WEEK WITH NO RESPONSES FROM TEXT MESSAGES OR VOICEMAILS I WAS ABLE TO REACH A *** GUY AND I WAS TOLD BY *** INITIALLY THAT MY ENGINE HAD ALREADY BEEN SHIPPED AND HIS SHIPPING COORDINATING WAS DONE THROUGH A COMPANY IN ***... SOUNDED VERY STRANGE TO ME.. FINALLY *** VERIFIED WHILE I WAS ON HOLD THAT MY ENGINE HAD NOT YET BEEN SHIPPED AND THE ENGINE WAS NOT ACTUALLY COMING FROM THEIR LOCATION IN *** BUT WOULD BE COMING FROM A SALVAGE YARD IN ***..*** PROMISED MY NEW ENGINE PICS WOULD BE SENT OVER WITH 2 HOURS..AFTER A COUPLE MORE DAYS THE PICS FINALLY ARRIVED BUT THE QUALITY OF THE PICTURES WERE NOT VERY GOOD SO I TEXTED *** BACK AND SAID..I NEED BETTER PICTURES THAT SHOW THE TOP,RIGHT SIDE,LEFT SIDE ,FRONT AND REAR OF THE ENGINE FOR MY APPROVAL OR I WANTED MY MONEY BACK THE MEANS OF ELECTRONIC REFUND..WIRING TRANSFER..*** REPONSE WAS ..'SURE' AS IN NO PROBLEM.. THIS HAS BEEN 4 DAYS AGO SINCE I HEARD ANYTHING FROM RTS OR ***.. I AM ABSOLUTELY 100% UNHAPPY WITH *** AND RTS ...THEY HAVE LIED TO ME NUMEROUS TIMES..I STILL DONT HAVE A ENGINE... I OWNED MY OWN MY BUSINESS AND THIS TRUCK IS A WORK TRUCK..THIS TRUCK BEING OUT OF SERVICE IS COSTING ME MONEY EVERYDAY.. I EVEN VOLUNTEERED TO DRIVE TO *** AND PICK UP THE ENGINE SO I WOULDNT HAVE TO WAIT FOR IT TO BE SHIPPED AND DELIVERED..I NEED HELP IN GETTING THIS MATTER RESOLVED..I'M TRYING TO VERIFY IF THIS COMPANY PHYSICALLY EXIST OR NOT AT ***,. WOULD NOT RECOMMEND THIS COMPANY AT ALL , CAN'T BELIEVE THEY ARE STILL IN BUSINESS..

Ready To Start Auto Parts Response • Mar 02, 2020

With regards to Case # ***,
We did diligently try to fulfill customers order. We had sent pictures for
approval and did upfront incur admin, labor and processing expenses to prep the
requested unit for delivery. But we were not able to get the required final sanction from our quality department to ship the original intended engine to
the customer as it did not pass all our pre delivery quality testing specifications.
The refund workflow was hence initiated and the customer has been refunded the
full amount. Note to customer: Once again we truly apologize for the unintended inconvenience & delay
caused. We also did try our best to arrange for a replacement engine matching
your expectations, but we missed our own SLA. We are diligently working towards
fixing our shortcomings and we hope you would give us another chance to serve
you better. As an apology for the delay & inconvenience caused we would
like to offer you priority processing and a 25% discount should you choose to order
from us again.

Ordered a car engine from RTS with the understanding it had 44k on it. However, when it arrived it had broken bolts in the block and mud jammed in pulleys, along with damaged air intake and bent and damaged valve covers. Engine looked as it had 544k. Totally unacceptable to install in vehicle. Submitted pictures to RTS and was stated I will receive shipping labels to return engine, which I got about a week later. Upon checkup of my money back, the run around began. Either the person handling my case is off today or checks get sent out on Fridays. Three Fridays past by and continued getting same response after getting passed from extension to extension. They finally returned a partial refund, but kept $350 of my money after being told numerous times of a full refund. This to me is fraudulent practices and should be addressed. Checking reviews, I am not the only one having gone through this type situation with RTS

Ready To Start Auto Parts Response • Mar 08, 2020

Customer had called in Ready to Start Auto parts on 10-01-19 and placed an order for a used engine- 2005 *** Engine 3.7L (VIN K, 8th digit). Customer was provided all the required details along with multiple pictures, clear expectations were set and only after getting written approval from the customer we proceeded with the order (email attached). We coordinated everything & painstakingly worked on getting the ordered unit prepared and did upfront incur direct & overhead expenses in the form of admin & labor hrs spent, procurement, logistics expenses, packing and handling expenses, merchant service & transaction fees to fulfill customers order.We ensured that the ordered used engine is quality tested and passed all the regular RTS pre-shipment checks before being sent out for delivery.We also diligently worked on coordinating the shipment and logistic and ensured that the customer received the quality tested unit within the standard delivery time frame. After receiving the unit Customer notified Ready To Start Auto Parts that he would like to initiate a return as he was not happy with the cosmetic appearance of the unit.We responded back stating that the unit has been properly inspected per our inspection checklist, also as the unit being purchased is not new (rather it’s a 2005 model year used engine), the exterior condition is not going to cause any problem with the function of the unit.Customer insisted that he still would like to go ahead and initiate the return without even installing or confirming from his side that the unit is functionally defective in any manner.As per our policy (clearly mentioned in the invoice and approved by the customer), In the event that the customer submits proof that the delivered part is functionally defective we will first attempt to replace the unit free of cost and if a replacement cannot be sent we will issue a full refund for the total sale amount.And in the event a part is not functionally
defective and is returned for reasons that does not fit the specifications
listed above, Ready to Start Auto Parts reserves the right to apply a 25%
restocking fee and withhold shipping amounts in the refund. (***)In this case the delivered unit was never installed & adequate proof was not submitted to establish that the unit was functionally defective. Hence this did not fit our free return specifications per mutually agreed upon contract.But, in this case, upon customer’s request, we immediately initiated return and arranged for pickup of the unit from our end after. As per policy, in these scenarios customers are to arrange for returning the unit and once the returned unit is inspected and confirmed to be the original items shipped & in the original condition shipped, the refund is sanctioned. But in this case customer was not willing to ship the unit from his side and wanted RTS to upfront again shoulder the return cost.As a goodwill gesture to mitigate any bitter customer service experience, we waived of the 25% restocking fees and made arrangements for the unit to be picked up from the customer location back to the warehouse and also informed the customer once the unit is back to the warehouse, our technician would inspect the unit and identify if it’s the same unit which Ready to start auto parts had shipped. And also informed the customer we will not be able to cover the ride cost.Ready to start auto parts have Refund the amount minus one way ride cost. Our
intend was always to help the customer. Its unfortunate that it turned out like
this. Though we have incurred loss in this transaction, we truly understand the
concerns raised and we will directly work with the customer to resolve
this case.

This company is a total scam and will rip you off. They are trying to steal money from me right now but I'm working with my credit card company to get all the money back. I ordered a engine and received a rusty pile of junk with broken bolts and oil leaks. It took them about three weeks to finally pick up the pile of junk and they still won't return my money even after they picked up the motor. They are trying to keep 400.00 out of 1050.00 for their mistake.The people have hung up on me and have been very rude. I bought a *** motor online 3 years ago from *** and it is great,but more expensive so that's why I tried this rip off company" Ready To Start Auto Parts". DO NOT BUY ANYTHING FROM THIS COMPANY!!!!!!!!!!!!

I purchased a used engine for my ***, 2 day coupe. I bank wired them $8150 because they said, they don't credit cards but after reading, complaints, they don't want credit cards because its too easy to stop payment if there's a problem. After I bank wired the money, they told me it'd take 2-5 days to deliver the engine. I did not get the engine until two weeks later. When my mechanic, with over 40 year, as a *** mechanic, looked over the engine and notice water was pooling on it. When he contacted Ready to Start, Auto Parts, he was told that was because of something like a water wash, of the engine before it was shipped. My mechanic didn't believe them and checked over the engine very thoroughly and found that it as leaking oil from the cyclinder. He informed me this was unaccepable and advised that I send the engine back. I called Ready To Start and spoke to Mr. and Mr.. I informed them of the problem. I asked that the bank wire my money back. They said, once the engine is picked up, from my mechanic, they'd refund my money, less $250.00 to transporting the engine back to them. I told them that I should not have not to pay that because they sent me a defective engine. My mechanic has had the engine prepped for travel and Ready To Start has not sent anyone for the engine and they refuse to refund my money.

Ready To Start Auto Parts Response • Mar 02, 2020

We are in contact with the customer regarding this case and we definitely believe that we can get this issue resolved and the case closed within this week.

Back in December 2019 I purchased a used engine from them, I was subsequently sent the wrong engine. After thoroughly documenting the condition of said engine I requested they take it back.
after lengthy discussions they agreed to the return. They received the engine back before the 1st of February and have been promising to refund my money but have not done so. My work depends on me having a truck and am very frustrated with what seems to be a total disregard for me, a customer.
Thank you

Ready To Start Auto Parts Response • Mar 03, 2020

We have been in constant communication with Mr ***
and we have worked together to reach a consensus to resolve and close this case
amicably. All mutually agreed upon refunds have been sanctioned and processed. We are working directly with Mr *** to ensure that pending disquiets (if any) are also addressed expeditiously.

Customer Response • Mar 04, 2020

Revdex.com:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Yes, hello, I have received $7868 out of the $8850 total they owe me to date. I am currently in contact with the Attorney Generals office in *** and will forward the case number as soon as I receive it. I have only gotten this far by informing them of my intentions to file this report with you and subsequently to the AG. They are very slippery but I'm not letting this matter go away. Its now been nearly 3 months since I paid them for the engine, they have been seriously dragging their heels ever since they received my money.Thank You, ***
Regards

So happy with the replacement engine I received and my overall experience. I ordered engine for my *** and I received quality used engine for a great value with free shipment to my local service center. The RTS agents were very professional & knowledgeable in making sure I ordered the correct part for my vehicle and they followed-up with me after part delivery to ensure I am satisfied with my purchase. Excellent customer service. Highly recommended!

Ready To Start Auto Parts Response • Feb 07, 2020

Thank you! We look forward to helping you in all you future auto part needs.

Ready To Start Auto Parts Response • Mar 19, 2020

Dear ***, Thank you for your kind review. We're glad you had a great experience doing business with us. We look forward to serve you again in future.

Do Not Buy From These Guys. I have ordered an engine from these guys. They called me and gave me 3 options for an engine. One from CA, TX or FL. I chose the one from TX, I asked for the vin# and pictures prior to paying. I waa as advised the engine was still on the car. I was provided with the VIN. Never recieved any pictures.

It took about a week for me to get the tracking info. Which stated that the engine was coming from Michigan. Not what I ordered. I called and spoke with service reps and supervisors. I was advised that it was the same engine I order it was just in a MI warehouse. (But you told me it was still in the car?.?) In Addition It took about a month for me to recieve the engine...

As soon as the engine arrived I checked the vi . This was not the engine I ordered. The engine was rusted and looked as if it was sitting in the bottom of the ocean. This was a engine no respecting person would put in there vehicle.

When I advised the company that the vin was wrong and the engine was rusted and not suitable for use. They told me not to worry about the vin it's the same engine. The company argued with me and advised me I was being unreasonable. Really...? I advised the company to pick up the engine and that I wanted a refund.

The engine was picked up. The refund has yet to be issued. I have heard nothing from the company since. When I call now none of the supervisors are ever in and they dont return calls. Please beware of this company.

Ready To Start Auto Parts Response • Jan 25, 2020

Dear ***, we acknowledge your feedback and there is no denying the fact that we are not 100% perfect. But we are constantly striving towards our quest to curb`any similar bitter customer experiences from reoccurring. We are very sorry as your experience with us was not up to our usual standards. In your case, we had completed our internal investigation and had already initiated & approved the workflow for full refund from our side, but in the interim, as there was a parallel refund workflow initiated from your end via your card issuer, we had to put ours on a temporary hold until the arbitration responses were registered. Also, prior to issuing a refund, we thoroughly inspect the returned item and along with it a root cause analysis is also performed to avoid any such incidents from happening. Please be advised that we have already closed the workflow and have refunded the full amount from our side back to your card. Once again we apologize for the communication & refund delay and the inconvenience caused. Hope you will give us another chance to serve you better. We’d greatly appreciate the opportunity to make things right and work towards earning back your business.c

I order a engine from them on Sept 30,2019 for my 2009 *** I never recieve a tracking number but they kept saying it was on the way it finally came to the Repair Shop on Oct 8th damage the whole intake was damage busted its nothing you can do with it the Shop Owner informed me.So I spoke with *** he said they was goin to expedite me out another one the same day and send me the tracking info but I never got it after call several times they assured me it be sent out on the Oct 15th because the shipping company sent it back to them.At this point im disgusted with the service so I informed them I wait until Mon Oct 21st and if its not deliver I want a refund and I will be filing a police report against the company for fraud. so its Oct 22nd and I still havent recieve the right engine yet they say its in route but the shop has yet to recieve it I have filed a police report against this company and my bank is dispute theses charges because I never recieve what I paid for this business is not send their customers what they paid for and they are not honor the replacement warranty because the engine came damage to the shop and no I will not be paying any return fees all that suppose to be free once they deliver the new engine they suppose to pick up the damage engine that was sent

Ready To Start Auto Parts Response • Oct 23, 2019

With regards to Case# ***, we did try our best to help the customer. While it is true that we get backed up on orders sometimes, but there is no excuse for delay in communication from our side. In this case, once the unit was delivered, customer called us and informed about the damage. Our customer service team promptly submitted the complaint on the behalf of the customer and the fulfillment team immediately appended the order in our order management system to get the existing unit picked up and a replacement unit delivered to the customer free of cost. But we got backed up on orders and the processing of replacement workflow got delayed. We have already refunded the full amount back to the customer and we will send a free return shipping label to cover for the return of the unit. Note to customer: Once again we truly apologize for the unintended inconvenience caused. We definitely wanted to help but we missed our own SLA in this order. We are diligently working towards fixing our shortcomings and we hope you would give us another chance to serve you better. As an apology for the delay & inconvenience caused we would like to offer you priority processing and a 25% discount should you choose to order from us again.

Customer Response • Oct 24, 2019

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards

1st transmission received was faulty, sent video. So they said to scrap that one and they would send another one. People at shop kept giving us a runabout story. We finally received the 2nd transmission on August 5, 2019. It was the wrong one. We told them we just wanted our money back. He (***) gave up a quote of $350.00. And to scrap the other 2 to make up the money. We told him No, and he said he would have to talk to his boss. This has been going on for almost 3 months (now they said $325.00)

Ready To Start Auto Parts Response • Sep 20, 2019

With regards to Case # ***, we tried our best to fulfill customers order by shipping a quality tested part. We incurred admin, sourcing, labor and shipping expenses to fulfill customers order. Customer called us after few days of receiving the part complaining that the part received is faulty. Customer also sent us a video, which was very brief, showing only a part in the engine bay and had some component noise when the vehicle was started. The video sent was not in any way enough for us to diagnose the issue and to completely pinpoint the fault at the transmission being delivered (it could very well have been due to installation faults or other mechanical components in customers vehicle) but we trusted the word of the customer and as a good will gesture and to provide good customer service, we didn’t ask any further questions and we immediately processed a second order fully on our expense and thereby bearing a total loss in this transaction. Had we not had the intention of helping the customer we would not have initiated the second order. Also per our company policy, for replacement parts to be shipped out, the original part has to be shipped back to the company. Customers are to take care of all expenses to return the part. Once the returned item is received back, verified and inspected, the customer is refunded the full amount including return shipment cost. But in this case, to help the customer the best way possible, we didn’t even ask the customer to pay or take the effort of shipping the part back. We trusted customer’s word and once again sourced and shipped a quality tested part all over again the second time incurring additional labor, procurement and shipping expenses. Now again the customer is saying the part is wrong. Our two presumably working parts are with the customer, we have incurred labor, procurement and shipping expenses twice and we have also refunded the mutually agreed upon amount of $325 (Customers credit card that was used for the initial transaction had expired and we were not able to refund the amount back to it. So per his request and per mutual consensus reached we had to cut and mail a check in his name). Our customer service team also did try to reach out to the customer many times but the calls always go unanswered. We want to help all our customers and take care of all of their concerns and resolve all issues as promptly and amicably as possible. At the same time we are required to verify that the customer complaints are genuine to safe guard the interests our company and that of our team of hard working resources. We are more than willing to help and refund the customer (which would mean we take the brunt of additional losses and refund an additional $175). But we request the customer to help us with additional proof and the exact error reports with error codes on the transmissions he received, so that we can validate that the part is definitely defective as been claimed and thereby we can get the refund processing workflow approved. We’d greatly appreciate the opportunity to directly work with the customer and resolve this case as quickly as possible.

Did not receive item "engine for a ***" as advertised. Attempted a good faith resolution with the d)seller. Seller eventually agreed to full refund once the item was returned/received. Seller was angry that I had contacted my credit card company with a charge dispute prior to us reaching the agreement of a full refund in exchange for a receipt of purchase item and threatened to charge a 25% restocking fee which was nevered discussed are agreed to prior. Seller refuted charge dispute with my credit card company and to date is in possession of the returned item and has failed to reverse my credit card charges. Credit card company has not resolved this issue. I'm requesting a full refund as promised in writing by the seller " documentation available upon request".

Ready To Start Auto Parts Response • Sep 16, 2019

In this case, we diligently tried to help the customer and did incur admin, labor and shipping expenses upfront to fulfill his order. We shipped a quality part to the shipping address provided by the customer. And prior to the shipment, we did sent clear images of the ordered item and obtained his approval. Customer was charged $772 on his card only after he gave us verbal & written confirmation and authorization, for us to proceed with the order. We diligently followed up with our sourcing partners and the shipping company to ensure that the customer receives the ordered part within the promised timeframe. The customer received the ordered part in time and then he called our customer service line after few days to initiate a return. We immediately accepted his request and started processing his return and refund request. As per our return policy clearly stated in our Invoice (which was sent to the customer and was approved by the customer), customers are to take care of all expenses to return the part. Once the returned item is received back, verified and inspected, the customer is refunded the full amount including return shipment cost. But in this specific order, as a courtesy and goodwill gesture, we issued the customer a free return shipping label on our expense and clearly informed the customer that we will go ahead and refund his full amount once the part is received back from him. Customer agreed to that and shipped the part back. But the customer was not patient enough and immediately called up the bank and raised a charge back against us, while the part was still in transit back to our location. Due to this unwarranted & uncalled for action from the customer, a forced transaction reversal was initiated by the card holder’s bank even before we received the part back and our business account was debited. We were also slapped with a fee by the merchant services team and were asked to provide detailed clarification & justification. We were left with no other option other than to respond to the chargeback case opened by the customer with our explanations. The bank accepted the response in our favor and temporarily credit the amount back. But the chargeback case raised by the customer is still open. Even though this uncalled for action from the customer has tarnished our reputation and has caused a negative and scrutinizing overshadow to hamper our relationship with bank and our merchant service provider, and has also caused us to bear a loss (we incurred labor, shipping & restocking expenses), we are more than willing to refund full amount back to the customer as promised and close this case amicably, provided the customer closes/retracts the chargeback case raised by him so that we can ensure that we are not getting debited twice. Our request to the customer is- Please help us help you. Please contact us directly with your Order # and we’d greatly appreciate the opportunity to work with you directly to resolve this case as quickly as possible once the charge-back case is closed.

Customer Response • Sep 17, 2019

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards

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