Real Esales

Services were provided by keep in mind we can be at the mercy of the following variables: Real Estate Market Conditions, Agent's invested budget, Advertising Competition, Advertising Algorithms, Client's willingness to meet the particular Agent being represented, form submission data, client submission data quality and moreIn lead generation, a business owner needs to understand there are risks and the guarantee is the marketing itselfThe above variables determine the outcome and in a rapidly changing and advancing tech world, the outcome can completely change in minutes Facts are: Every client has marketing performed on their behalfWe reached over million homeowners last yearAn Agent must understand marketing and our program, our Terms of Service outline this all clearly We will continue to work for this Agent on our dollar until results are delivered, though some changes or middle ground may need to be established

[redacted] became a client of realesales in January of She paid $for the yearShe claimed that we did not send any referrals but she did receive one on January 10, She replied stating that the owner wished to continue trying to sell the property on their ownAfter researching the referral further I saw that the property is still for sale by owner todayThe proper way to work any sales lead is to continue to follow upIt's not our job to sell the homes for the agentsOur job is to get their foot in the doorWhenever [redacted] has emailed or called us with any concerns, we have been responsive and transparentMarketing is very difficultIt is hard to predict consumer behaviorFor most of our agents the program has worked very wellAs a company, we make our money when an agent lists the referral and the property is soldSo of course we want agents to sell as many homes possibleWe have offered [redacted] a free renewal so that she may list a home, sell it and get a return on her investmentAfter further review this may not be beneficial for our organizationIt came to my attention that she has been calling our agents telling them not to do business with us and trying to tarnish our brandThis needs to stop immediatelyAs for the refund of $699, she only paid $but you can't be on a program for a year and ask for a refund when the year is upIt's just not rationalI will continue to try and reach out to [redacted] but she has not returned any of my calls [redacted] Consumer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] from real Realesales sends me an email from top agent connectionWhich is very confusing because I have talked to [redacted] in the pastI can never get an answer only answer is to be patient it's a year long programIs it one business? Is it a collusion? Once again I would like to receive a full refund Regards, [redacted]

To whom this may concern,Our client [redacted] signed up for “Realesales” on May 5, for a month programAlthough we guaranteed we would actively market in his area we did not offer any guarantee or promises of how many leads she would receive or whenShe received her first referral on July 18, Our company markets each real estate agent in their prospective area and utilizes our same proprietary methods and efforts with eachLike every marketing program, it’s impossible for us to actively project when an agent will start to receive leadsWe have delivered EXACTLY what [redacted] signed up for and was informed of everything the program entailsThere's a lot going on behind the scenes, following up with clients all day can be exhausting but rest assured we're always working hard to find more business for each agent.Once an agent on-boards, their start up cost is allocated into [redacted] targeted ads, Google search and display ads and our call center team that reaches out to Expireds, withdrawn, canceled and FSBO listingsWe run several ads on Google and [redacted] driving traffic directly to your website as well as yours to ensure we capture themTheir advertising is very expensive, although they are highly used platforms there is no guarantee that we will see any quality out of the inquiries that are generatedBecause selling your home or buying one is such a big decision and investment, sometimes the contacts we do generate are just not ready to pull the triggerWe go through each and every submission on our hundred of sites within minutes, we exhaust a lot of time scrubbing through to find the few that are actually real people and are interested.We just rolled out a lot of new features that help with branding, exposure, and your online presenceWe redesigned all the profiles to now include video, a link to your IDX search and active listings as well as any profiles you'd like to link: [redacted] , [redacted] , [redacted] , [redacted] , [redacted] **, [redacted] etc.When a consumer is on an agent’s Top Agent Connection Profile our agent client will always get their lead contact infoWith property sites like [redacted] and [redacted] where consumers are going to look at houses and along the way they may see some agents, they are most likely remembering the houses they saw, not the agentsSo, maybe an agent will have exclusivity on their listings, well I went to your property but also other ones where I filled out the contact form and even wrote one agent's number downI may have been interested in your listing but I called your competitor's agent that was on the other listing and told him the properties I was interestedAs a buyer, my business went to another agent instead of you because of the way [redacted] is designedWe want to be the site where they come to find an agent not just a propertyThey can access your IDX search and active listings right from an agent’s profile and their info is always going to the agent not their competitors.Because we commit to delivering an ROI to every client of ours, even if it takes longer than we had expected and you had hoped, it’s a great program to help boost a pipeline in the right directionNot only that but we guarantee at least listing under contract from our service even if it takes longer than the monthsWe want every client to succeed but they have to be willing to work with us as a partnership to obtain results we’re both satisfied with [redacted] has not given us the chance to do thatAt this point in time we wish to counter-dispute due to the fact that we have built her out a custom marketing package and follow up system as well as paid staff to work on her account and contact homeowners and buyers in his areaWe do offer refunds after hours because of this fact and he was given the chance to cancel before that period if he was unhappy with the terms of servicePlease let me know if there is anything else you need from me.Sincerely, [redacted] ***, CEO

[redacted] Filed a Credit Card dispute which automatically cancels his accountHowever, the bank did return the funds, we lost quite a bit in time, resources and costs as a resultThe money was returned last month and we are actively marketing [redacted] to local homeownersHis account is live and is being fulfilled, though it is clear [redacted] might not fully understand how internet marketing works

Our company does not sell leadsWe market to home buyers and sellers and offer to match them with a great Real Estate Agent On our website our program is clearly explained, in our terms it is as well and in the contract each signs is it as wellHere is the description of services: "What is RealEsales.com and TopAgentConnection?RealEsales is your one-stop remote marketing assistant that utilizes online marketing to generate you more business in your market and nearby marketsWe gear your advertising towards buyers, sellers or bothAll of our ads are redirected to a large variety landing pages and websites that are branded under our company or sub-brands and websites we operateWe also have an in-house call center to generate seller/buyer leads through various campaignsWe do not guarantee a set amount of leadsSince we have no control over real estate market trends or the clients themselves, leads are not guaranteedBuyer/Seller contact info is sent to your preferred email after they have expressed interest to us and agreed to accept a call or communication from an agent on our programWe will call and text you with each lead and email over their infoEach lead goes to only agent, if the lead is not accepted or we do not hear back from the assigned agent within minutes, we may assign the lead to another nearby agent as we cannot have leads go unanswered or unattended toWhen you get a buyer an accepted offer or a seller under contract, a fee is owed, see table belowListing fees are owed upon being actively listed on the MLS, an agent has days to submit payment to companyAfter days the fee is increased by $After days, if payment or status/communication from agent has not been received by RealEsales, agent will be marked as Non-Compliant and will not receive leads for the duration of the length of the programIf a listing or buyer falls through or does not close, we provide each agent lifetime credit to refund your listing or buyer lead feeUnderstand you may get leads from nearby zip codes and may not receive leads in the zip codes you choose." We are actively marketing for this Agent and it clearly be seen here: https://www[redacted] .com/real-estate-agent/united-states/ [redacted] / [redacted] / [redacted] / [redacted] / We also run multiple advertising campaigns that do not brand the agent, here is a sample: http://www[redacted] .com/ We are well aware there is a very small group of our Agent Partners that are unhappy and are as a result of posting bad things online, filing dispute and taking counter-productive actions that their contract clearly forbidsNot only is this harmful to the company's reputation, clients we help and employees who work here, but it harms each Agent on our programInvesting in a company who works for you and advertises for you, then turning around and damaging that company doesn't help anyoneThe Agents who are part of this group mostly have a limited grasp on marketing or haven't completed many transactions, we empathize with this and our staff offers free consulting, training and marketing ideas that are a perk offered for being a partnered AgentOur marketing is clearly all over, our website shows up top of google for many Top Agent search keywords and we invest over a million dollars into marketing, development, websites, design and ***s that is done on behalf of every agentI am happy to go into detail what we do for each Agent and strategize with them, filing complaint and writing negative things online hurts every agent, client, employee and person who visits our site and as I've displayed above, we clearly set expectations and prove our work for each Agent

To Whom it May Concern, [redacted] became a client of ours on September 2, It turned out that Mr [redacted] had disputed his charge with [redacted] so technically he was not a client due to the fact that he did not pay for our servicesHis request for a refund of $1,is not possible due to the fact we are not in possession of the funds Our understanding is that the dispute is still ongoing internally at [redacted] We reached out to Mr [redacted] multiple times trying to resolve this issue to no availMr [redacted] is requesting for us to provide services that he has not paid forIf Mr [redacted] would like to retain us we are more than happy to reactivate his accountHowever, in order to get the process going, we need to be paid for our servicesIf we can be of further assistance, please let us know.Consumer ServicesReal Esales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I recieved only one lead in more than one year they did not wish to sell I find that one lead in over one year unacceptable I have been solicited thier advertising in many emails and it does not reflect anything other than high quality leads and on thier website they provide "customer testimonnials" I have contacted one person on thier testimonial page to see if they had any luck with this product that is the person they are referring to, I didnt tarnish thier brand I have been asking for a refund for twelve months
Regards,
*** ***

*** *** signed up on 6/28/for an annual membership to receive referrals for motivated buyers and sellers from our companyAlthough there is no guarantee on when an agent will receive referrals or how many will be sent throughout the year, every agent is given a timetable based on the average
times we see it has been taking in their areaWhen an agent joins our program they are sent a welcome package that contains a terms of service contract they must sign before going forward on the programThis creates liability for the agent that when we send a referral and they have success with it, we are owed the fees listed in the termsWe have attempted to send this to *** several times but because she has her email through an exchange server, our domain is more likely than not blacklisted on their end as well as the contents of the emails containing links that is picked up by spam filters thus not allowing it to go throughI attempted to work with *** and her internet provider to get this issue resolved, please see attached emailsAfter we both agreed to resolve the issue in this manner, I followed up several times to get in contact with *** as well as gave her my contact info for them to reach out to meI didn't get any response from *** and still have no correspondence from her other then this complaintI agreed to give her a full refund if she was to remove her negative reviews on our social media sites that had nothing to do with our lack of fulfillment rather technical issues we were willing to resolve with herShe said she would think about it and I never heard backWe have attempted to resolve this issue with her and at this point there is nothing we can do because she already filed a credit card dispute and currently going through the review process

We have filed a lawsuit in the State of California against our client, *** *** for defamation, slandering, falsifying and creating a fake online *** Profile of our business Real Esales LLC*** signed up in June to receive referrals but failed to get us the formal contract back that triggers us sending referralsAfter many attempts and even going as far as to offer to speak with her internet provider to assure the emails would be delivered she wasn't willing to resolve this issueIn addition, she filed a credit card dispute today, October 5th for her $purchaseThis was after I proposed she remove any defaming and statements she had made online and I would refund her in fullAttached is the *** profile that she falsified. ***

What *** was wrote here is completely false*** has a profile on Top Agent Connection here: https://www.topagentconnection.com/real-estate-agent/united-states/new-york/new-...⇄ was Solid By K*** not *** *** *** is one of the
founders of Real Esales and Top Agent ConnectionIt's very clear that Top Agent Connection is our consumer facing brand that helps homeowners get connected with Real Estate AgentsReal Esales is a program where Agents can select areas they want us to market in and claim the inquiries that come through our websites. When *** signed up for Real Esales he was clearly shown how the program works and then he signed our agreementHe signed up for a month program, which has not yet concludedThis seems to be a premature assessment by ***We *** joined, he signed and confirm the agreement with our company that clearly outline Top Agent Connection, Real Esales, How it Works, Expectations, Requirements etcHere is a direct excerpt from the contract and our terms of service on Real Esales. "What is RealEsales.com and TopAgentConnection? RealEsales is your one-stop remote marketing assistant that utilizes online marketing to generate you more business in your market and nearby marketsWe gear your advertising towards buyers, sellers or bothAll of our ads are redirected to a large variety landing pages and websites that are branded under our company or sub-brands and websites we operateWe also have an in-house call center to generate seller/buyer leads through various campaigns. We do not guarantee a set amount of leads. Since we have no control over real estate market trends or the clients themselves, leads are not guaranteedBuyer/Seller contact info is sent to your preferred email after they have expressed interest to us and agreed to accept a call or communication from an agent on our programWe will call and text you with each lead and email over their infoEach lead goes to only agent, if the lead is not accepted or we do not hear back from the assigned agent within minutes, we may assign the lead to another nearby agent as we cannot have leads go unanswered or unattended to. When you get a buyer an accepted offer or a seller under contract, a fee is owed, see table below. Listing fees are owed upon being actively listed on the MLS, an agent has days to submit payment to companyAfter 30 days the fee is increased by $After days, if payment or status/communication from agent has not been received by RealEsales, agent will be marked as Non-Compliant and will not receive leads for the duration of the length of the programIf a listing or buyer falls through or does not close, we provide each agent lifetime credit to refund your listing or buyer lead feeUnderstand you may get leads from nearby zip codes and may not receive leads in the zip codes you choose. TopAgentConnection.com is an online marketplace that finds and connects the homeowner or buyer to real estate professionals that match their needs and compete for their businessOur services are provided free of charge to individual home sellers and buyersWhen they submit a request to find an agent to help them buy or sell your home, we use their preferences, choices, and interests as well as real estate professional qualifications to match them with the right agent who will best serve your needs in any desired location throughout the nation.We have delivered exactly what *** signed up forHe got put in contact with multiple clientsHe has a profile on Top Agent Connection We know these were motivated clients because most of them went on to hire a Real Estate AgentUnfortunately for both of us, the Agent was not ***On this partnership we get paid off each referral that *** ends up converting*** was sent a handful of referrals - we do not guarantee a set amount because Real Estate Markets, Consumer Behavior, Advertising Competition and the Agent they select are all factors that impact the outcome or results of any marketing, advertising or referral system*** choose two zip codes that are very high in value, very high in competition and each of these two zip code has 10-home sale overall by ALL real estate agents and transactionsThese markets are a bit more difficult for these reasonsWhen you run a targeted ad to these sort of markets on *** or google, the results will be much less than a market with a higher volume of home sales. Also, when clients are matched up with *** they will google him, currently when you research ***, there are no past home sales to be foundWhen someone is selling or buying a home, they want to see someone with experience so they can be assured this large Real Estate transaction will be handled properlyThis might be why some of clients we sent to *** did not hire him, we would like to help *** with this at no chargeFurthermore, these sort of bad reviews online hurt the brand it make it tougher for our business, for the Agents on the program and most importantly - the homeowners we are helping who are requesting a Top Real Estate Agent.These demands are not agreeable to us and his statements are clearly untrueThe fact of the matter is we work with thousands of agents and only a very small percentage of the Agents have issues with the value or service we provideWe would love to have every single Agent be successful on our program and in their Real Estate Business all around so we gladly offer extensions, coaching, tips and will even go the extra mile to help out with web presence or personalized marketing - we would not charge *** for this because we want to help him and make sure he sees a return on investmentSome training on how to follow up and approach client referrals would greatly benefit ***, we are happy to invite him to a one on one training seminar for thisWe are also happy to extend ***'s program until the point of him securing a client under contract, this will ensure a Return on Investment and he can remain active and reap future benefits and product launches this way

To whom this may concern,Our client *** *** signed up for “Realesales” on July 15, for a month programAlthough we guaranteed we would actively market in his area we did not offer any guarantee or promises of how many leads she would receive or whenOur company markets each real
estate agent in their prospective area and utilizes our same proprietary methods and efforts with eachLike every marketing program, it’s impossible for us to actively project when an agent will start to receive leadsWe have delivered EXACTLY what *** signed up for and was informed of everything the program entails.We have resolved this matter with ***, he is planning on staying on the program and we’re hoping to have a fruitful business relationship between both parties.Let me know if there are any other issues to address with this complaint.*** *** CEO

*** *** signed up for RealEsales as seen in the documented receipt provided in the last messageTop Agent Connection is a free match making service for homeowners and buyersWe operate both businesses but *** is a client of RealesalesThank you

*** signed up to have us build her a website and run traffic to it to potential get him clientsHe signed up for a month membership and we are a few months inHe has been delivered his product and service and has failed to secure the clients which is out of our handsWe have sent him client
referrals and leads that she has contacted and he has been working these leads and the follow up notes show the clients did not want to hire himHe did not convert the clients which is completely out of our hands as he is the real estate agent responsible for working with the clients and they choose whether or not to work with him Here is his website we built him: pro.topagentconnection.com/***
*** signed up for our partner marketing programIt is not a lead serviceWhat we do, is market, advertise and buy leads for people looking to buy or sell their homeThe agent, *** in this case, picks which zip codes they want us to market in or get leads fromWe are both commission incentive in our business, so when the agent converts one of these into a sale, we both get a commission. We have 100% fulfilled our service as described, in fact, in ***'s account alone we have invested over$in leads and advertising, we are relying on him converting these so we get our commission and we can see a return on our investment

March 30, 2016 [redacted] or whom this may concern:This letter is in response to a written complaint from a client of Real Esales, [redacted]. Mrs. [redacted] signed up, paid $599 and started on our program January 26, 2016 for a term of 8 months. Although we guaranteed we would actively market...

in her area we did not offer any guarantee or promises of how many leads she would receive or when. Our company markets each real estate agent in their prospective area and utilizes our same proprietary methods and efforts with each. Like every marketing program, it's impossible for us to actively project when an agent will start to receive leads. We have delivered EXACTLY what [redacted] signed up for and was informed of everything the program entails. She clearly has ideas and false information of our business that has been fabricated in her in own mind.Every Realtor that signs up on our program is given the expectation that the first lead/appointment could take up to 10-12 weeks due to the fact we verify every contact and only send clients that are ready to meet with an agent right away. In order to start generating and assigning appointments to each agent we must have the Terms of Service electronically signed and returned back to us. After attempting to reach her via email and by phone three separate times (twice by phone and once through email) regarding the TOS document in February, we received the signed contract on February 20. Since she missed out on a significant amount of time on the program, we graciously extended her program for the lost time.In the last week of February, [redacted] called in the office numerous times, harassing our employees and claiming we were “one big scam". She also went to the extent of calling other clients of ours in different states to continue to bad mouth our company. We are not working with any other Realtors in Long Island,NY contrasting her accusations of similar stories from other agents in her area. Per our Terms of Service, we reserve the right to terminate a realtor on our program at any time. Although this is our last choice in the course of action, we have contacted our attorneys about this matter and are planning a defamation lawsuit if she continues to slander our company. We have attached our terms and conditions which [redacted] agreed to when she signed up and all email communications between her and our company.Thank you[redacted] CEO

To Whom it May Concern,    [redacted] became a client of ours on September 2, 2016. It turned out that Mr. [redacted] had disputed his charge with [redacted] so technically he was not a client due to the fact that he did not pay for our services. His request for a refund of $1,398 is not...

possible due to the fact we are not in possession of the funds.  Our understanding is that the dispute is still ongoing internally at [redacted]. We reached out to Mr. [redacted] multiple times trying to resolve this issue to no avail. Mr. [redacted] is requesting for us to provide services that he has not paid for. If Mr. [redacted] would like to retain us we are more than happy to reactivate his account. However, in order to get the process going, we need to be paid for our services. If we can be of further assistance, please let us know.Consumer ServicesReal Esales

[redacted] Filed a Credit Card dispute which automatically cancels his account. However, the bank did return the funds, we lost quite a bit in time, resources and costs as a result. The money was returned last month and we are actively marketing [redacted] to local homeowners. His account is live and is being fulfilled, though it is clear [redacted] might not fully understand how internet marketing works.

Services were provided by keep in mind we can be at the mercy of the following variables: Real Estate Market Conditions, Agent's invested budget, Advertising Competition, Advertising Algorithms, Client's willingness to meet the particular Agent being represented, form submission data, client submission data quality and more. In lead generation, a business owner needs to understand there are risks and the guarantee is the marketing itself. The above variables determine the outcome and in a rapidly changing and advancing tech world, the outcome can completely change in minutes.  Facts are: Every client has marketing performed on their behalf. We reached over 3 million homeowners last year. An Agent must understand marketing and our program, our Terms of Service outline this all clearly.  We will continue to work for this Agent on our dollar until results are delivered, though some changes or middle ground may need to be established.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This business did not set up my account for a month after paying for this service.  Acting for a refund at 48 hours would have been ridiculous.  They notified me of a lead that was 50 miles away on that date and quickly rescinded that lead, so no I did not get a lead on that date.  There has been no activity since and until I reach out and complain or months I get a call.  There's no communication and nothing is being done on their end to actually fulfill what they say they will do.  There are so many complaints that this company just takes your money and runs that are out there now.  There is no way they should be in business.  I got a call a few months ago saying they would give me another year.  Another year of what?  Nothing.  Not so much as email updates, there's no dashboard for people they work with, there's really nothing at all I received from my $899.  I have tried patiently to "work" with them but I'm the only one doing work.  They guarantee no leads, not in writing but I was told I could expect a couple of leads each month that had been talked to and already vetted.  Nope, nothing.  Now they say they guarantee one closed transaction a year.  So, now you have it, they are not delivering this.  It has taken a month for them to respond to this request from the Revdex.com, imagine how they treat clients?  I am certain they are putting no money into advertising or anything else.  I have companies that do advertising for me and I have 10-15 leads a month from just FB ads alone from these companies.  The response from them and the lack of delivery tells me the only money they are spending is on getting more [redacted]s to fall for this hoax.I want my money.  I'd also like the chance to change the course of history for some [redacted]s that are to come after me and warn them about a company that steals and does not deliver products.  This business is expensive enough, I don't have any interest in being ripped off.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] from real Realesales sends me an email from top agent connection. Which is very confusing because I have talked to [redacted] in the past. I can never get an answer only answer is to be patient it's a year long program. Is it one business? Is it a collusion? Once again I would like to receive a full refund. 
Regards,
[redacted]