Real Property Management of East Valley

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

[redacted] , In response to your claims, we did pay your HOA dues in January, we had no idea that you paid, since on the invoice it showed no payment made If you paid after the fact, I'm sure they will refund your monies I have enclosed the invoiceIn addition, I have enclosed the email chain approving the slab and tile work to be done at your property [redacted] *** Your comments baffle me, since we never did get the other charges added to your account, that would have brought the balance due way over $ You were aware of the work done, you approved it prior to November 29th per a phone call (Emergency Line) with Jill, then confirmed it in writing to Jill, our Maintenance Manager The shutters were removed per your instructions, not ours, you were aware that they were damaged and unsightly RPMEV returned the Security Deposit back to you, please refer to the statement enclosed, not the Tenant as you claim The amount was for $801.20, which none of it was given to RPMEV to pay down the debt owed As mentioned several times, you installed white Berber carpet, this is not the ideal carpet for a rental The cleaning and carpet were done by the Tenant, needless to say, there was traffic within your home after the Tenant had departed The carpet would not look spotless, when you took possession of it in December The Tenant did owe for December, however, in lieu of the situation with the slab leak and the damage to the kitchen tile while she was residing there, it was waived to cover her inconveniences with having to turn on and off water just to wash clothes, dishes or shower It is important to remember, when we rent, that the house is safe and in working order at all times, so that you keep good Tenants We try and make it fair for all, you did receive her entire Security Deposit, only because she chose to break her lease, than play games with the water and try and live around the mess, as they fixed the slab and floor in kitchen There is no money due you, in fact, you are still in debt $1937.50, to Real Property Management East Valley Please remit, we are already taking a loss, since we gave your account over to our collection agency.Sincerely, Sheryl S*Office Manager

Hi ***, I did some investigating to see why there was a delay in getting the keys and security deposit return to you This is what I found to be true: The Tenant never did return the keys to the unit, they had changed the locks, we therefore, had to change the locks and secure the unit to protect it and you from any damage an outsider could do When the Tenant took it upon themselves to change the locks, it was impossible to get them to cooperate with our Quarterly Inspections of the unit Yes, we could have drilled out the door lock and forced entry, but that would have been an additional expense to you We had to follow protocol in determining that the Tenant vacated the unit, posting a notice and taking a picture is no longer valid in [redacted] , we needed to go thru the mail service with certifying the notices and getting them either to respond in writing or in person, which they did neither, thus it was considered abandoned property, allowing us entry as of 9/5/ Any items found on the premise at that time, was considered trash and/or abandoned As far as the promissory note that was discussed in July, there was no signature obtained to make it secured as a valid document to execute They said they would come in and sign on the last conversation the leasing agent had with them, this never happened Your keys to the unit and Security Deposit are in the works as of 9/26/to be released to you per our Closing Department You should have them before month end When a tenant abandons a property there is 30-days to get everything squared away And closing an Owner is also 30-days from the time of the request I am sorry that we are losing you, we were dealing with uncooperative Tenants and trying to get them to comply, unfortunately, this did not work Your willingness to work with them, was not respected either I truly regret that we are losing you and hopefully, not because of this incident There was nothing we or you could have prevented this from happening I understand that you are interested in selling your unit, we could help you with this if you would like, please contact either myself or [redacted] , Broker, ###-###-####, or email [redacted] @***.***.Sincerely, [redacted] ***Office Manager

Dear [redacted] , I have enclosed a copy of all the emails that transpired between you and the leasing agent, [redacted] It was you, that decided that you no longer wanted to rent the property when the Owner would not reduce the rent as you requested, unfortunately, the leasing agent is correct When you take a property off the market and you were sent the leasing papers to sign, this means, any monies you have put forth securing the property will be disbursed to the Owner as if you had rented the property for that time it was not marketed, which in your case was weeks going on weeks Yes, we did have our attorney review this decision, to make certain, that we were correct in our determination I am sorry that the Owner was not in agreement with your reduction of rent, but you were happy with the property until you found out that it was on a septic tank, which even then you were ok with, but you wanted a reduction in rent, which is not our call, it is the Owner's, we work for the Owner As mentioned in the emails, you were sent that paperwork to sign May 30th, however, you return with a counter offer Jun 3rd, and then pulled out Jun 6th, after there was no further negotions to be had There is no compensation at this time, you knew on May 13th that the HOLD Monies were non-refundable, when you signed the document to take the property off marketing.Sincerely, [redacted] ***Office Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attached a letter outlining there response. I have also attached proof that they have lied and are not being forthcoming. My resolution is outlined in the letter.
Regards,
*** ***

Dear ***, I see that your Quarterly Inspection refund was issued on 09/29/2014, the reason the check was not cut, was because your account was closed prior to distribution, the monies get stuck in limbo until your account is reopened, in which I did this today, and the funds are on their
way to you I am sorry for this inconvenience It is hard for anyone to see this when an account is closed that is probably the reason you could not get answers as to where your check was Again, I do apologize...for this very reason we do quarterly audits on closed accounts to make sure payments are disbursed if hung up this way I assure you, you would have gotten your money eventually, we do have checks and balances in place.Sincerely,*** ***Office Manager

Dear Julie, We sent you a corrected Move-Out Condition/Security Deposit Statement on 06/27/ It was sent to the old address, the email that you sent Carrie, was not forwarded to Jill prior to her sending the corrected statement out, therefore, she had no knowledge of your new address
We have been communicating with you, how else, would we have known to re-evaluate the Owner's charges It is true, that the Mocondition sheet & pictures (above), indicated that some of the work the Owner did was not your fault After reviewing all documentation provided by Owner and yourself, there still remains some items that are being reviewed by the Owner, i.eBlinds, Carpet, and Oil Stains on Garage Floor We have pictures, but the system only allowed Carpet at MOVE-IN, you noted the Urine Smell was bad, had to steam clean the carpet prior to moving in.After the Owner made the adjustment of $300, your balance is $ We do not file with collections if under $500, therefore, your account with RPMEV was closed However, the Owner felt that you still needed to reimburse themshe filed her own claim against you through NCS (National Collection Services) They are the only ones that have authority to stop collections, they are the ones who filed I am sending her a copy of this response As of this writing, these are the charges that were claimed: Removed boards leaning on the house by hole in yard, Removed dog feces from yard, Paint & Patch living room walls and island, Pwr Wash Drive Way and Garage Floor_Oil Stains, T-State is missing battery cover, Hall Closet, removed few items left by Tenant, Smoke Alarm in Hall, checked and reattached, Replaced bulbs in Mstr bdrm ceiling fan and Kitchen, Replaced Blinds in dining room by sliding glass door, Replaced Blinds in front bdrm, Light switches replaced_ crooked / sticking when pushed on-off: front door, front bdrm, mstr bdrm and kitchen, Door Stops missing: Mstr bdrm, Mstr bath, Burn Marks on Mstr Bdrm counter between sinks, Screen on Sliding Glass door_replaced, torn Carpet Clean and Deodorized, Deep Cleaning (appliances, walls, floor boards, bathrms, fans/light fixtures, vents, closets, and more). **Owner charged $- $Security Deposit = $Balance Due Further pictures can be submitted upon requests.Sheryl Sainz-RPMEV

06/01/_Revdex.com_Case #*** ** *** *** Chandler 85249*** / ***,I am sorry that you feel that we have done you wrong; the following is a final rebuttal to your outline: You claim you still had not received a breakdown in RENT from Mar to Mar 6...This was clearly itemized on the Tenant Ledger which was sent to you in the last response, in which you can see that you paid $via PayLease #dated $3/5/ Rent $328.08, Tax and Admin $= $338.70. You also claimed that the Tenants were moving in on 3/6/2015, their Lease is dated 3/7/until we have a signed Lease, no keys are given out Our Leasing Agents are independent agents and can work any day of the week, they do not necessarily follow our office hours Most Leasing Agents do the majority of their work on the weekends and take days off during the week to compensate for time in the field over the weekends. *** stands by what she said to you, therefore, this would be considered a she said / she said draw There is no proof either way She said that she told you that the Owner would have the last word regarding what cleaning would need to be done The charges were reduced per the Owner, he thought it fair and reasonable for what was charged to you, considering he spent over $3K renovating the Unit The Lease Agreement has an addendum just for yard care, it is your responsibility to maintain the landscape and yard at all times during the duration of the Lease, yes, we could have sent you a 10-day notice to cure, however, we were no longer inspecting the unit after you had leftThe Owner saw the condition approximately one month after your departure...he's the one that hired the landscaper to come and do the work You were still responsible for the yard care even though you left early It was your responsibility to report to us that the landscaping needed to be kept up, while you were gone, this charge would have been charged against your Security Deposit The first page of Lease #10...(which was given in the last response) clearly states that you forfeit your Security Deposit and that you will be responsible rents and other fees per this agreement through the end of the lease period or until the unit is re-rented with a qualified lease, whichever comes first. The labor to install the light bulbs, filter is what was charged to you You are correct, your daughter did buy the light bulbs to be installed You were responsible for the Utilites until the end of the Term of your Lease The appliance parts and installation was the additional charges to make up the balance of the $ The Email on 03/13/had all the Owner repairs noted, which we have since, reduced to only what you were liable for, this including the yard care and utilities, cleaning, carpet cleaning, small appliance repair, lights and filter On 03/17/2015, *** emailed you the copies of all the charges per your request You have been removed from our Collection Agency and the Owner was informed that some of the charges that were charged to you originally were not your responsibility Everyone is in agreement, there is no balance on your account to date There is no further negotiation...the Owner and RPM East Valley have made allowances already I am sorry that you are not satisfied with this decision, but it seems that we cannot agree on what you truly were responsible for.Sincerely,*** ***Office Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The language in the Property Hold agreement is ambiguousIs this deliberate? It is the responsibility of those who wrote the contract to be clear in their terms; otherwise it is fraudThe requested rent reduction was to serve as a hedge against known expensive septic tank problems which those in the area have already hadIt's only because we overall liked the property that we put up with having to chase down the rental agent. Her lack of response determined our decline date-she has no one but herself to hold accountable for thatThis matter is still unresolved
Regards,
*** ***

Dear *** / ***:You left early Dec.26, 2014...you were told by *** that the Owner would have the final inspection upon his arrival in Jan.2015. *** did the walk-thru with this in mind, knowing that the Owner would have the final say. The inspection is vague per
***'s standards, but she was waiting on the Owner's input, since it is his home and he was doing most of the work himself to repair the items that needed it.I have reviewed the account and spoken with *** and got some input from the Owner too regarding the charges applied to your account. Both have agreed to only charge you the Security Deposit, any charge over this would be the Owner's cost. There was substantial repairs to the unit not because of you, but just due to general wear and tear, the Owner felt it was time to get it done. Not realizing this was not to be billed to you, the costs just associated with your responsibility to the term of lease was itemized as such: a. $471.00 _Carpet Cleaning b. $_Rent Ready Cleaning c. $440.00 _Landscaping d. $234.25 _Plumbing, Filters, Light bulbs, Utilities, Appliance partsBased on our notes you were emailed the breakdown of the Security Deposit on 03/13/15, on 03/17/15, you were emailed and mailed a copy of the contractors invoices.I have enclosed a copy of your Lease, the notice to vacate, the adjusted Contractor's Invoice, the Landscaping and Utility invoices, a copy of the moand move-OUT statement, a copy of your Tenant Ledger that has been adjusted. The Owner said he would not pursue you for the amended amount, realizing that not all that was done to the unit was your responsibility. We have contacted our collection agency and removed your name as well.The locks were changed but not at your expense when the new Tenants took possession on 03/07/2015. I hope this has answered your questions in detail. Sincerely,*** ***Office Manager

Hi [redacted], I did some investigating to see why there was a delay in getting the keys and security deposit return to you.  This is what I found to be true:1.  The Tenant never did return the keys to the unit, they had changed the locks, we therefore, had to change the locks and secure the...

unit to protect it and you from any damage an outsider could do.2.  When the Tenant took it upon themselves to change the locks, it was impossible to get them to cooperate with our Quarterly Inspections of the unit.  Yes, we could have drilled out the door lock and forced entry, but that would have been an additional expense to you.  3.  We had to follow protocol in determining that the Tenant vacated the unit, posting a notice and taking a picture is no longer valid in [redacted], we needed to go thru the mail service with certifying the notices and getting them either to respond in writing or in person, which they did neither, thus it was considered abandoned property, allowing us entry as of 9/5/2014.  Any items found on the premise at that time, was considered trash and/or abandoned.  4.  As far as the promissory note that was discussed in July, there was no signature obtained to make it secured as a valid document to execute.  They said they would come in and sign on the last conversation the leasing agent had with them, this never happened.5.  Your keys to the unit and Security Deposit are in the works as of 9/26/2014 to be released to you per our Closing Department.  You should have them before month end.  When a tenant abandons a property there is 30-days to get everything squared away.  And closing an Owner is also 30-days from the time of the request.  I am sorry that we are losing you, we were dealing with uncooperative Tenants and trying to get them to comply, unfortunately, this did not work.  Your willingness to work with them, was not respected either.                                                                                                                                                                                                                                                                                                                                               I truly regret that we are losing you and hopefully, not because of this incident.  There was nothing we or you could have prevented this from happening.   I understand that you are interested in selling your unit, we could help you with this if you would like, please contact either myself or [redacted], Broker, ###-###-####, or email[redacted].[redacted].Sincerely,[redacted]Office Manager

Dear [redacted],  I have enclosed a copy of all the emails that transpired between you and the leasing agent, [redacted].  It was you, that decided that you no longer wanted to rent the property when the Owner would not reduce the rent as you requested, unfortunately, the leasing agent is...

correct.  When you take a property off the market and you were sent the leasing papers to sign, this means, any monies you have put forth securing the property will be disbursed to the Owner as if you had rented the property for that time it was not marketed, which in your case was 3 weeks going on 4 weeks.  Yes, we did have our attorney review this decision, to make certain, that we were correct in our determination.   I am sorry that the Owner was not in agreement with your reduction of rent, but you were happy with the property until you found out that it was on a septic tank, which even then you were ok with, but you wanted a reduction in rent, which is not our call, it is the Owner's, we work for the Owner.  As mentioned in the emails, you were sent that paperwork to sign May 30th, however, you return with a counter offer Jun 3rd, and then pulled out Jun 6th, after there was no further negotions to be had.   There is no compensation at this time, you knew on May 13th that the HOLD Monies were non-refundable, when you signed the document to take the property off marketing.Sincerely,[redacted]Office Manager

[redacted], In response to your claims, we did pay your HOA dues in January, we had no idea that you paid, since on the invoice it showed no payment made.  If you paid after the fact, I'm sure they will refund your monies.  I have enclosed the invoice. In addition, I have enclosed the...

email chain approving the slab and tile work to be done at your property [redacted].  Your comments baffle me, since we never did get the other charges added to your account, that would have brought the balance due way over $2000.  You were aware of the work done, you approved it prior to November 29th per a phone call (Emergency Line) with Jill, then confirmed it in writing to Jill, our Maintenance Manager.  The shutters were removed per your instructions, not ours, you were aware that they were damaged and unsightly.  RPMEV returned the Security Deposit back to you, please refer to the statement enclosed, not the Tenant as you claim.  The amount was for $801.20, which none of it was given to RPMEV to pay down the debt owed.  As mentioned several times, you installed white Berber carpet, this is not the ideal carpet for a rental.  The cleaning and carpet were done by the Tenant, needless to say, there was traffic within your home after the Tenant had departed.  The carpet would not look spotless, when you took possession of it in December.  The Tenant did owe for December, however, in lieu of the situation with the slab leak and the damage to the kitchen tile while she was residing there, it was waived to cover her inconveniences with having to turn on and off water just to wash clothes, dishes or shower.   It is important to remember, when we rent, that the house is safe and in working order at all times, so that you keep good Tenants.   We try and make it fair for all, you did receive her entire Security Deposit, only because she chose to break her lease, than play games with the water and try and live around the mess, as they fixed the slab and floor in kitchen.   There is no money due you, in fact, you are still in debt $1937.50, to Real Property Management East Valley.  Please remit, we are already taking a loss, since we gave your account over to our collection agency.Sincerely,  Sheryl S[redacted]Office Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],  There was no deliberate action to HOLD your funds or ambigouous statements made.  I have enclosed both the HOLD DEPOSIT Statement and the Email dated 05/13/2014 for your second review, both forms were presented in the first response to your inquiry.   The HOLD deposit agreement stated:  "Holding the property will begin the renting process.  The property will be prepared for move-in and taken off the vacant list.  Upon lease signing the HOLD deposit will be applied towards move-in fees.  If prospective tenant becomes unable or unwilling to lease the property all monies paid will be non-refundable." This statement is very clear and there is no ambiguous verbiage used, nothing deliberate other than YOUR action to put the money down or not. The EMAIL date 05/13/2014, that was congratualting you for being approved for the home that YOU chose to live in, it stated the following on what your next steps would have to be to secure your position in renting the property of choice.  [redacted], stated the following:  "Attached is the property HOLD Agreement for you to print out, sign and return to our office..."  This required deliberate action on YOUR part, not ours.  Furthermore, it also said, "Please submit by Wednesday to ensure HOLD of the property..." this again, requires deliberate action from YOU not us. I am sorry that you lost your deposit, but you have to understand our position as well, we work for the Owner, keeping his property off the market for almost 4 weeks is very detrimental to his/her income potential, that is why the HOLD deposits are in place.  This way, only very serious people interested in the property will utilize them...they want exclusive rights to be able to sign the Lease and occupy their dream home.   I hope at this time, we can say this case has been resolved or at least put to rest.  There are no funds available to refund, your deposit went to the Owner of the property as compensation for taking the property off market, for YOUR benefit.  Sincerely,[redacted]Office Manager/Financial Controller

Bad communication. They cost me, the home owner, time and money. After RPM took my "advertisement" fee, my property manager was nearly impossible to get hold of. Carrie didn't return calls or texts. Even after calling the office, she would not teturn calls. I ended my contract with them short of a month after I signed it. I got nothing for my money other than headaches and continued unreturned calls as I tried to get my mailbox key back, which I am still waiting for weeks later.

Unprofessional. I wish I would have been warned.

So when I moved into an apartment 2.5 years ago, not six months in the property group that took over was real property management east valley. These types of agencies are supposed to work as an advocate for both the tenant as well as th owner of the property. Here is how lack luster this company is. They do not send anyone to check the property. One tenant had a roach infersted unit that then effected the entire building. They called in Beadle exterminators who told me that they would have to come back several times to fix the problem. they never came back. When calling real property to maintenance, they do not take you seriously and you are never seen as a priortiy. To note some issues. If you send an email Clint has an automiatic kick back response saying that he will call you in 24 to 48 hours, that will never happen. They use inferior handymen to fix problems. My window was broken and they replaced it with Plexiglas. I recently just moved out and a month later, nowing that I do not live there, they charged my rent again. There is no comunication in this office and you are never seen as a priority. They have Revdex.com awards plastered all over their hallway but they show no real reason to have them on their walls. Back to the roach problem, when calling Clint, there "hardworking" maintenance regulator, he would rather spit out some crap line in your lease agreement then to fix the issue. Doesn't matter how much you keep your unit clean, if someone else doesn't do their part, the issue will continue to stay around. This property will only look out for the owner to line their pockets then to help the tenants as they should by law. Even met with the office manager and she seemed clueless as well about anything that goes on in her office.

06/01/2015 _Revdex.com_Case #[redacted] Chandler   85249[redacted] / [redacted],I am sorry that you feel that we have done you wrong; the following is a final rebuttal to your outline:1.  You claim you still had not received a breakdown in RENT from Mar 1 to Mar 6...This was clearly itemized on the Tenant Ledger which was sent to you in the last response, in which you can see that you paid $338.70 via PayLease #38945318 dated $3/5/15.  Rent $328.08, Tax 4.92 and Admin $5.70 = $338.70.     You also claimed that the Tenants were moving in on 3/6/2015, their Lease is dated 3/7/2015... until we have a signed Lease, no keys are given out.  Our Leasing Agents are independent agents and can work any day of the week, they do not necessarily follow our office hours.  Most Leasing Agents do the majority of their work on the weekends and take days off during the week to compensate for time in the field over the weekends. 2.  [redacted] stands by what she said to you, therefore, this would be considered a she said / she said draw.  There is no proof either way.  She said that she told you that the Owner would have the last word regarding what cleaning would need to be done.3.  The charges were reduced per the Owner, he thought it fair and reasonable for what was charged to you, considering he spent over $3K renovating the Unit.  The Lease Agreement has an addendum just for yard care, it is your responsibility to maintain the landscape and yard at all times during the duration of the Lease, yes, we could have sent you a 10-day notice to cure, however, we were no longer inspecting the unit after you had left. The Owner saw the condition approximately one month after your departure...he's the one that hired the landscaper to come and do the work.  You were still responsible for the yard care even though you left early.  It was your responsibility to report to us that the landscaping needed to be kept up, while you were gone, this charge would have been charged against your Security Deposit.  The first page of Lease #10...(which was given in the last response) clearly states that you forfeit your Security Deposit and that you will be responsible rents and other fees per this agreement through the end of the lease period or until the unit is re-rented with a qualified lease, whichever comes first.     The labor to install the light bulbs, filter is what was charged to you.  You are correct, your daughter did buy the light bulbs to be installed.  You were responsible for the Utilites until the end of the Term of your Lease.  The appliance parts and installation was the additional charges to make up the balance of the $234.25.4.  The Email on 03/13/2015 had all the Owner repairs noted, which we have since, reduced to only what you were liable for, this including the yard care and utilities, cleaning, carpet cleaning, small appliance repair, lights and filter.  On 03/17/2015, [redacted] emailed you the copies of all the charges per your request.  You have been removed from our Collection Agency and the Owner was informed that some of the charges that were charged to you originally were not your responsibility.  Everyone is in agreement, there is no balance on your account to date.5.   There is no further negotiation...the Owner and RPM East Valley have made allowances already.  I am sorry that you are not satisfied with this decision, but it seems that we cannot agree on what you truly were responsible for.Sincerely,[redacted]Office Manager

Dear [redacted],  There was no deliberate action to HOLD your funds or ambigouous statements made.  I have enclosed both the HOLD DEPOSIT Statement and the Email dated 05/13/2014 for your second review, both forms were presented in the first response to your inquiry.   The HOLD deposit agreement stated:  "Holding the property will begin the renting process.  The property will be prepared for move-in and taken off the vacant list.  Upon lease signing the HOLD deposit will be applied towards move-in fees.  If prospective tenant becomes unable or unwilling to lease the property all monies paid will be non-refundable." This statement is very clear and there is no ambiguous verbiage used, nothing deliberate other than YOUR action to put the money down or not. The EMAIL date 05/13/2014, that was congratualting you for being approved for the home that YOU chose to live in, it stated the following on what your next steps would have to be to secure your position in renting the property of choice.  [redacted], stated the following:  "Attached is the property HOLD Agreement for you to print out, sign and return to our office..."  This required deliberate action on YOUR part, not ours.  Furthermore, it also said, "Please submit by Wednesday to ensure HOLD of the property..." this again, requires deliberate action from YOU not us. I am sorry that you lost your deposit, but you have to understand our position as well, we work for the Owner, keeping his property off the market for almost 4 weeks is very detrimental to his/her income potential, that is why the HOLD deposits are in place.  This way, only very serious people interested in the property will utilize them...they want exclusive rights to be able to sign the Lease and occupy their dream home.   I hope at this time, we can say this case has been resolved or at least put to rest.  There are no funds available to refund, your deposit went to the Owner of the property as compensation for taking the property off market, for YOUR benefit.  Sincerely,[redacted]Office Manager/Financial Controller

Dear [redacted],

We received your response, however, we could not see any attachments as indicated. Hence, we are unable to respond to the validity of those attachments.  I have attached the email that validates that

you were in total agreement with the rent being changed from the 1st to the 15th, [redacted] did not allow anything without your permission. Also, enclosed the 2nd attachment validates that the tenant was in the property over 2 years prior to RPM East Valley managing the property and that you were making concessions for his third vehicle with the HOA. Both emails suggest that you were aware of the conditions of the home and that you were willing to have your tenant stay as long as rent was collected.  I have other emails that suggest that the Rent was your main concern, not the condition of the property.

The monetary value that you are requesting is not valid of $3346.30 of what you are disputing. The Eviction Protection Plan is a voluntary decision by the Owner and can be dropped at anytime they so choose, you never requested that we discontinue this plan. The management fees were in agreement when you signed the Management contract upon hire date, we did manage your unit, we kept you informed of the work that needed to be done that occurred under our watch, prior damage unless brought to our attention by the Tenant ([redacted]) was not addressed at no fault of ours, we just did not know it existed.  If we were informed, we corrected the items in a timely manner. The market value, remained the same due to keeping the same Tenant in place while managed by RPM East Valley, you were aware that there was no change in RENT, until a new Tenant, would be placed. The inspections, were done quarterly, but taking on acquired property with existing tenant, it is hard to discern what the unit looked like upon move-in, thus, unless the tenant complained, or it was a Health, Safety or Life issue, we did not pursue repair while the Tenant was still residing in the unit. We will give you back the inspection fee, since as I said before I cannot prove or disprove if you received the notices when requested. Total remittance stands at $405.00.

I realize your frustrations, but we were just as frustrated trying to collect rent with a different due date, other than the first.  I have several emails that transpired because we put the Tenant into Eviction status, just to realize that his rent was not due until the 15th. We made the adjustment to fit your needs and the Tenants ability to pay. I am sorry that we were not able to meet your expectations, but we did try.

Sincerely,

Office Manager_RPMEV