Real Property Management of East Valley

Review: My lease was up the 10th of November 2013. I had an automatic withdrawl set up through my back for my rent. They stated there would be an adjustment for the pro-rated rent of approximately $300.00 debited from my checking account. However, when my account was debited, they took out a full month's rent of $930.00. I have yet to see a refund check of the difference in overpayment. I have resided in a new location since the 10th of November and again and unauthorized payment of $930.00 was debited from my account.Desired Settlement: $930.00, plus overpayment from November's rent

Business

Response:

Dear [redacted] and [redacted],

The monies were deposited into your account when you were told. The Nov 27th Security Deposit refund is always mailed, why it took until 12/10/2013 for you to receive the Security Deposit, I have no answers. It may be due to the holidays, but still that was lengthy to say the least, however, we do not control the Post Office and your comments should not be directed to RPMEV.

Also, you have been reimbursed for any overdraft fees incurred to the error of the Automatic Payment draw that did occur in December, which it was your responsibility to notify PAYLEASE to turn it off, we will do it as a courtesy for you when notified, however this was not the case. We have acted on your behalf throughout this ordeal, for you to complain to Revdex.com was unnecessary.

I have enclosed your correspondence to us, as support to show that we were in constant contact. I hope all is well at this point and we can move forward. Wishing you and yours a very Merry Christmas and Happy New Year.

Sincerely,

Office Manager

I rented a property from this company for a year and when I signed the lease I thought that this company was going to be better than my last.... I was wrong. A few months in we had maintenance issues that needed to be resolved and every time we tried to get a hold of them they would not answer, or we would leave the maintenance request and would never hear back from them. When I moved out they never told me or the company they use that takes out rent every month that I was no longer living there and needing to pay, so come April 1st, my account got charged $1300 which got reversed because I called but got charged many NSF fees, which when I called them to try and get that money back due to something that I did not think was my responsibility to do, it took them many calls from me to respond and they were very unprofessional in saying that it was not their fault. I mean what is their job then, apparently they do not do much. We moved out at the end of our lease and I made sure that this time I would get my whole deposit back, so I scrubbed the house from head to toe. I thought the house looked better after I cleaned it than the day I moved in. I got my deposit back which was suppose to be $1000 and had over $300 taken out for patching a hole that was an inch wide. They will charge you a ridiculous amount of money to do a job that should have cost $50. I tried to discuss it with them and they hung up the phone saying they do not have time for me anymore. They will rip you off to put money in their pocket. I recommend not renting from this company, but if you do make sure that you do not leave a nail in the wall or anything otherwise they will OVER charge you and you will never see the money again. This company is unprofessional and very disappointing. DO NOT RENT FROM REAL PROPERTY MANAGEMENT!!!!

I'm very disappointed with Real Property Management (East Valley) to start with the maintance is horrible, after my lease was up I rented monthly with intentions of renting thru a more professional Reality Group, which I found! In the meantime I have been moved out of the property which I rented thru Real Property Management now going on two months, yesterday, the 5th of the month they still took out $930 from my account that should have been closed BY THEM, today they have been avoiding my calls, so I had to actually tell them a lie saying I was a current tenant just so they would talk to me, no they don't ask names or what complex you are in, just la la la, finally after the 3rd time speaking with them they tell me it will take 3 days for my money to be returned and put into my account, VERY UNPROFESSIONAL I ADVISE ANYONE LOOKING TO RENT THRU REAL PROPERTY MANAGEMENT, PLEASE DO YOUR HOME WORK FIRST, like myself, I don't have $930 just laying around, I work hard for my money, I have always paid my rent on time! And to make things worse, this is the second time Real Property did this with my account, after there first mess up, you would think this would have been taken care of by them, but then it isn't there money that they are messing with so they really are showing no real concern, I'm only writing this hoping no one else faces the problems I have with Real Property and there Maintance department, and Accounting Department , feeling very disappointed with this realty company, but I'm very pleased with the realtors I'm dealing with now, SO MUCH MORE PROFESSIONAL

DO NOT RENT FROM THIS COMPANY!!! I rented from this company for 1 year and it was horrible. I was unaware when I complained about the pool cleaning because my son received a chemical burn that the franchise owner of RPM east valley was also the franchise owner for the pool company. They retaliated against me and put me through hell. I was served with many unwarranted notices each costing me $99 and was threatened with eviction even though I was current on my rent and not violating my lease at all. They are charging me for maintenance issues that were pre existing and damages caused by this pre existing issue. They were horrible rude and disrespectful when I tried to reconcile this issue and cannot be trusted. DO NOT RENT FROM THEM!!!

Review: RPM has been managing a rental house for us for one year. The lease with the tenant was up on 8/31/14. I was contacted by RPM on 8/13/14 stating the renter was unable to make the Aug. $1200.00 payment and would like to make $200.00 payments and was that OK with me. I responded that we should set a date to do a walk thru of the house at the end of the month and we could possibly use the security for the last months rent if everything was OK with the house. They never responded. After a week or so I again asked for a date to do final walk thru,, still no reply. Twice more I have demanded a date for a walk thru and a turn over of the keys so I could get the house ready to put on the market for sale. Still they have not responded. I contacted the tenant and asked if they still had keys, and they did so I met with the tenant and got the keys only to find that RPM has changed the locks on the house so I can't get in. For a month now I have not heard a word from them and have not received my last months rent. As of today the tenant has not been asked to do a walk thru. RPM was also to do an inspecting of the house every three months, they did one.Desired Settlement: To get the keys to our house and the security deposit for the last months rent.

Business

Response:

Hi [redacted], I did some investigating to see why there was a delay in getting the keys and security deposit return to you. This is what I found to be true:1. The Tenant never did return the keys to the unit, they had changed the locks, we therefore, had to change the locks and secure the unit to protect it and you from any damage an outsider could do.2. When the Tenant took it upon themselves to change the locks, it was impossible to get them to cooperate with our Quarterly Inspections of the unit. Yes, we could have drilled out the door lock and forced entry, but that would have been an additional expense to you. 3. We had to follow protocol in determining that the Tenant vacated the unit, posting a notice and taking a picture is no longer valid in [redacted], we needed to go thru the mail service with certifying the notices and getting them either to respond in writing or in person, which they did neither, thus it was considered abandoned property, allowing us entry as of 9/5/2014. Any items found on the premise at that time, was considered trash and/or abandoned. 4. As far as the promissory note that was discussed in July, there was no signature obtained to make it secured as a valid document to execute. They said they would come in and sign on the last conversation the leasing agent had with them, this never happened.5. Your keys to the unit and Security Deposit are in the works as of 9/26/2014 to be released to you per our Closing Department. You should have them before month end. When a tenant abandons a property there is 30-days to get everything squared away. And closing an Owner is also 30-days from the time of the request. I am sorry that we are losing you, we were dealing with uncooperative Tenants and trying to get them to comply, unfortunately, this did not work. Your willingness to work with them, was not respected either. I truly regret that we are losing you and hopefully, not because of this incident. There was nothing we or you could have prevented this from happening. I understand that you are interested in selling your unit, we could help you with this if you would like, please contact either myself or [redacted], Broker, ###-###-####, or email[redacted].[redacted].Sincerely,[redacted]Office Manager

Review: RPM management the rental of my house and I closed service with them August 31st. They incorrectly charged me $45.00 for an inspection in August which was unauthorized. Per my contract they had 15 business days to close my account and rectify all issues. I have called and emailed numerous times and yet they still have not sent me my $45.00 and we are well past 15 days.Desired Settlement: Have them send me my $45.00.

Business

Response:

Dear [redacted], I see that your Quarterly Inspection refund was issued on 09/29/2014, the reason the check was not cut, was because your account was closed prior to distribution, the monies get stuck in limbo until your account is reopened, in which I did this today, and the funds are on their way to you. I am sorry for this inconvenience. It is hard for anyone to see this when an account is closed that is probably the reason you could not get answers as to where your check was. Again, I do apologize...for this very reason we do quarterly audits on closed accounts to make sure payments are disbursed if hung up this way. I assure you, you would have gotten your money eventually, we do have checks and balances in place.Sincerely,[redacted]Office Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I have been looking online for homes to rent in the queen creek area for about a week and came upon a two story home listed for 900.00 dollars a month, which was perfect, so I called the company that was renting it out the Real Property Management East Valley. The office assistant answered and I gave him my information and he said that he had no idea what I was talking about that they aren't renting a home with that address and that it might of been rented already, and he transferred me to [redacted] she did not answer so I left my information with a call back number to let me know if the property wasn't available. Two days later I have not received a call back so I called the office number again, they transferred me to [redacted] cell phone again, and I left the same voicemail messaged I did two days earlier. I still have not received a call back and am very irate at this point so I called the office number again and the woman on the phone asked me what home I was interested in and I told her again, after that she said she would transfer me to [redacted]'s cell phone again. I asked her not to and asked when [redacted] would ever be in the office she said all you can do is call her cell phone. Very irate at this point because I really liked the house they had listed, I looked online at their website and found the owners phone number and email. I called the number and it went straight to the office again. I asked for the owner [redacted] and she refused. I will never contact this company ever again for a rental they have showed that they do not care about their jobs and refuse to do them to the fullest. Worst customer service I have ever had.Desired Settlement: I would like to speak with the owner [redacted] not his office assistant.

Business

Response:

[redacted],

I have reached out to [redacted] to see why there was no returned phone calls, the "office assistant" that you speak of, we have no male office assistant, the only thing that I can phantom is that you were placed in the wrong que and someone from another department got your call and that is why there was a disconnect as to what you were asking. [redacted], said that she had taken several qualified apps on the property Feb 7th, she said that she got your message, but could not make out the name or number, it sounded like you had been by the home, the message was garbled, she was hoping that you were there on the 7th to put in your app when the home was shown. She really did not know that you were not one of the qualified apps that day, it had been rented the following day. She has apologized to me and extends her apology to you, but wanted to assure you that she does have other properties that you may qualify for in the same price range and would be more than happy to show them to you if interested.

I am including all your reachable numbers in this email so that [redacted] can reach out to you in the event that you may want to look at another property...she will call, most of the time, it is advisable to make sure that you send an email with the application to ensure that you are first in line for consideration. We are sorry we missed you on this property.

[redacted], please contact [redacted] at the following numbers or email: ###-###-#### Daytime or evening, [redacted]@gmail.com

I have included [redacted], the Owner in this email, he may reach out to you as well...in terms of getting you settled into a place similar to the one missed. We are sorry for the non-communication, once the property is approved for Tenancy, we do move on, however, this does not mean we do not answer the calls coming in, we try and place them in a similar property and within the their price range. Again, we are sorry for the non-communication that you experienced, we do care about you and our Owners.

Sincerely,

Office Manager

I rented a condo in [redacted] through Real Property Management of East Valley. Upon move out, I was told that I would nto be receiving all of my deposit back due to issues that either had nothing to do with me or were never explained ahead of time. I have never in 30 years of renting lost any part of a deposit, this is the one and only time, and their reasoning is bogus. Other reviewers seem to have had the same type of issues with this company.

Review: The issue initially arose out of not receiving return phone calls from the rental agent re: matters crucial to signing a lease and thereafter the refusal of the property management company to honor the terms of a property hold agreement. After 10 days of chasing down the rental agent via phone calls, text msgs, & emails, she finally called me back after I left the message that I wouldn't go through with the lease signing if I didn't hear from her in the next few days. She called the day before the lease signing and was (amazingly) surprised when I told her I would not be renting the property. I requested a refund of the rental deposit to which I am legally entitled. The company's lawyer responded: we're not giving the money back. I'm a senior citizen on a limited income, and they've assumed I have no legal recourse to this type of fraud.Desired Settlement: I'm requesting a refund of the $1095 deposit to which I am legally entitled.

Business

Response:

Dear [redacted], I have enclosed a copy of all the emails that transpired between you and the leasing agent, [redacted]. It was you, that decided that you no longer wanted to rent the property when the Owner would not reduce the rent as you requested, unfortunately, the leasing agent is correct. When you take a property off the market and you were sent the leasing papers to sign, this means, any monies you have put forth securing the property will be disbursed to the Owner as if you had rented the property for that time it was not marketed, which in your case was 3 weeks going on 4 weeks. Yes, we did have our attorney review this decision, to make certain, that we were correct in our determination. I am sorry that the Owner was not in agreement with your reduction of rent, but you were happy with the property until you found out that it was on a septic tank, which even then you were ok with, but you wanted a reduction in rent, which is not our call, it is the Owner's, we work for the Owner. As mentioned in the emails, you were sent that paperwork to sign May 30th, however, you return with a counter offer Jun 3rd, and then pulled out Jun 6th, after there was no further negotions to be had. There is no compensation at this time, you knew on May 13th that the HOLD Monies were non-refundable, when you signed the document to take the property off marketing.Sincerely,[redacted]Office Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The language in the Property Hold agreement is ambiguous. Is this deliberate? It is the responsibility of those who wrote the contract to be clear in their terms; otherwise it is fraud. The requested rent reduction was to serve as a hedge against known expensive septic tank problems which those in the area have already had. It's only because we overall liked the property that we put up with having to chase down the rental agent. Her lack of response determined our decline date-she has no one but herself to hold accountable for that. This matter is still unresolved.

Regards,

Business

Response:

Dear [redacted], There was no deliberate action to HOLD your funds or ambigouous statements made. I have enclosed both the HOLD DEPOSIT Statement and the Email dated 05/13/2014 for your second review, both forms were presented in the first response to your inquiry. The HOLD deposit agreement stated: "Holding the property will begin the renting process. The property will be prepared for move-in and taken off the vacant list. Upon lease signing the HOLD deposit will be applied towards move-in fees. If prospective tenant becomes unable or unwilling to lease the property all monies paid will be non-refundable." This statement is very clear and there is no ambiguous verbiage used, nothing deliberate other than YOUR action to put the money down or not. The EMAIL date 05/13/2014, that was congratualting you for being approved for the home that YOU chose to live in, it stated the following on what your next steps would have to be to secure your position in renting the property of choice. [redacted], stated the following: "Attached is the property HOLD Agreement for you to print out, sign and return to our office..." This required deliberate action on YOUR part, not ours. Furthermore, it also said, "Please submit by Wednesday to ensure HOLD of the property..." this again, requires deliberate action from YOU not us. I am sorry that you lost your deposit, but you have to understand our position as well, we work for the Owner, keeping his property off the market for almost 4 weeks is very detrimental to his/her income potential, that is why the HOLD deposits are in place. This way, only very serious people interested in the property will utilize them...they want exclusive rights to be able to sign the Lease and occupy their dream home. I hope at this time, we can say this case has been resolved or at least put to rest. There are no funds available to refund, your deposit went to the Owner of the property as compensation for taking the property off market, for YOUR benefit. Sincerely,[redacted]Office Manager/Financial Controller

Review: First I would like to say I am currently renting another property from this company. I moved out of rpm property Jan 2015 prior to me giving a 30 day notice I texted, emailed, called and left several messages to schedule a walk through together. I never received a response back. After I moved into another one of their properties I received a letter in the mail a security deposit statement that states they took my security deposit as repairs exceeded the security deposit at the bottom of the page it states toal for repairs/ damages owe for tenant to pay is zero dollars. It also reads at the bottom of the page if I don't get security deposit back then I have to pay the balance shown on the letter at that point it states zero dollars. I spoke with [redacted] at rpmev on Jan 27th. 2015 to get clarification on this letter and she stated yes they took the security deposit but I owe nothing zero dollars. Months down the rdoad in May 2015. I get a letter from nation collections systems stating that my name and account have been placed with for the sum of 3,500.00 dollars at that point I called RPMEV and spoke with [redacted] (the same lady who stated I owe zero dollars) she claimed she never spoke with me and states that she sent me a invoice via mail. I told her if that was the case I would of received it as I have received mail from them via certified and regular mail and never had a problem. I also told her that I am currently renting another property from them and they have my phone number and email address. She claimed she mailed letter, I said if you mailed letter why am I calling inquiring about what is going on with this situation, she was very rude. She sends the invoice and it was dated for April 2015 (I moved out Jan 2015) I asked her since they record conversations to play back the call on Jan 27th the conversation between [redacted] and I and her reply was she could not. I interned ask to speak with someone higher then her which was [redacted]. I spoke with Sherly and explained the situation to her and [redacted] stated that, that didn't seem right to owe so much and have these supposedly damages then the company real property management let me rent another one of their properties. She told she would investigate and get back with me. A month went by and I haven't heard anything from [redacted] at RPM via phone, email , mail, I called her to check the status of the investigate she didn't remember and at that point I explained the situation again. I told her the house was not clean prior to me moving in and other things that was wrong I told her I noted that on my move in sheet she sent pictures of what I supposedly damage and I denied those damages I told her that she needs to check with their maintenance department as they come out every three months and do a house inspection on all their properties and have to take notes and pictures. Some time go by and I called and inquired while it was still no response from her. [redacted] stated that she spoke with maintenance, the owner and the leasing agent Rhonda at the time and reduced it from 3,500 to 1,981 based on the owner not having the house clean, walls painted prior to my move in. [redacted] stated it was a little arqument with owner of the home. I just don't understand how a property management company can be so unprofessional by just putting any amount they want on your credit report without looking at the move in statement. I f I didn't mention the move in sheet I would still have 3,500 on my credit report. [redacted] sent pictures of what I had supposedly done and I sent her a email stating that I didn't do any damage labeling the pictures by numbers I admitted to the back yard area only. Real property manangement is trying to charge me for something I did not do and for cleaning that was not done prior to my move in. When I moved in I called Rhonda Pursue the leasing agent for the property to get a housekeeper they did three weeks later but it was hard to really cleaned as my furniture was already stationed she was only there for 20 mins. I have tried to get some resolution here by sending a certified letter to RPM and national credit systems. Rpm keeps avoiding me and they never seem to follow up with me as I am always calling them. [redacted] stated that they have up to 30-45 to get house inspected and get a invoice sent out. I said well at that point since it takes a while why didn't someone contact me for a walk through so that this issue could be avoided till this day 8-3-15 I have not gotten a response. I asked [redacted] why would they send a letter stating I don't owe anything she stated that was just something they had to put out within a timely fashion. In one of our emails in June 2015 I asked her the same question again and she stated it had to be a error that she was going to investigate AGAIN. I told her no to play the phone conversation back that [redacted] and I have on Jan 27 that [redacted] and I had were she clarified via phone stating I owe nothing. This company has messed up somewhere and now they are putting this on my credit report. I believed they would of called if this was a valid debt since I still reside in one of their properties. I am very upset as I paid rent on time then and currently at their other location and they are making it hard for me to obtain credit by wrongfully putting a debt that I do not owe on my credit report. I asked her when did they do they walk through and she has not answered my question [redacted] always states I am going to get back me and never does when it comes to those type of questions. I f they waited 30-45 days to due the inspection then they are responsible for damages to that house that's why I called, emailed and text to do a walk through together so this type of issue will not come back on me. I thought that when someone moves out and request to do a walk through together that the company will honor that as I have not signed no move out inspection form. I am a disappointed tenant as I am currently renting from them today who know if they might try this again. For future reference I am going to take pictures of everything,. I have said emails from emailing back and fourth to this company. At one point I highly recommended this company but now I don't. I wouldn't want to see other people in my situation. I am worried what will happen when I move their property that I am currently renting. Not only am I paying rent on time, they charged me originally 3,500 reduced it to 1,900 because I told them to look at the move in sheet which they should of done before just adding fee and not only they post this on all three of my credit reports. This company is a fraud.Desired Settlement: I want real property management to adjust the billing on my account to a zero balance for property on [redacted] I want them to honor the security deposit statement they sent me dated 1-27-15 stating I owe zero dollars. I want real property management to play back the phone conversation that [redacted] and I had on 1-27-15 stating out her mouth that they took my security deposit and I owe nothing. Last I want them to remove this wrongfully debt that was placed on all three of my credit reports as it is affecting me from obtaining credit. I would like for them to pay for me another credit report in a few months to make sure this issue is resolved.

DO NOT RENT FROM THIS COMPANY!!! READ THE PREVIOUS REVIEWS, THEY ARE TRUE!
I am currently in a dispute with Real Property Management regarding move out charges. I have worked in property management for the last 9 years and have knowledge on the business. I scheduled a walk thru move out with Teresa who was very unprofessionally and used profanity during our walk. She then later emailed me about charges for "mirror has streaks at top" and other outrages things of that nature. I then was in contact with Jill who was pretty much the middle man because I requested not to deal with Teresa, and she at first agreed that Teresa has charged me with things I listed on my 3 page move in inventory form and she will go back and revise it and agreed that the cleaning charges, in her opinion, where higher than it should be. Well, they came back with a little lower rate but then refused to provide me with a breakdown of the charges as Teresa previously provided. I then was in contact with office manager Sherly who I spoke to on the phone briefly on 04/01 and via email on 04/02 and pretty much did not even get the full information from me but rather from Jill and Teresa and refused to meet with me in person. She then replied to my request to meet her in person that "she has spent enough time on this account", mind you we have only been in contact for 2 days and this is the manager! I received a bill stating 1/2 the cost of carpet replacement, but yet when speaking with Sheryl on 04/01 she explained the carpet was not replaced but cleaned and repaired and they do have history of age of carpet (but previously Jill stated the opposite). They told me the owner spent about $5000.00 in repairs to make the house move in ready, well the house had a lot of problems prior to me moving in (carpet damage, no caulking around toilets, backyard shed had spider webs everywhere and stuff still in it from pervious renters, bath tub needed to be resurfaced etc.....these are some of the things listed on my move in condition form). They literally have charged me for all the repairs needed before I occupied the home and during the time I occupied. When I requested a breakdown for the "general maintenance repairs" they charged me with, first Jill said they only receive a bill from the vendor and he does not break it down (so how the heck do you know if you are charging me for previous things that was wrong when I first moved in??? ), then speaking with Sheryl 04/02, she said she can get that breakdown from the owner but the owner might decide to up my charges because she has been "gracious". How is this legal or ethical!!! I pretty much was threatened that if I further keep requesting information that I legally have the right too request, they might up my charge! Sheryl did this twice! They waived some fees from the original statement and stated she can take off other fees but will add the other fees she waived back on! This is the business you get dealing with Real Property Management East Valley! I have finally given up on trying to settle or communicate with anyone from that office. I have gone to the home to speak to the current tenants and thankfully they were helpful in assisting me with pictures of the "so-called work that I am being charged for". Its funny how I am being charged for repairs that have not been repaired and landscaping in the backyard that was not done! Need to mention I provided an email from when I moved in where Teresa clearly states I will not be responsible for the weeds growing in the backyard because the owner did not want to pay to have the grass renovated and weeds pulled, but yet they refuse to take off the charge for pulling of the weeds! Now I have to take time off work just to pursuit with a lawsuit and retaliation complaint with fair housing. Oh yeah, once I started disputing charges the first time, they then tacked on a charge for "unnecessary maintenance call" for work order back in June. My electrical outlet went out in the kitchen and they said the breaker was tripped and that why it was unnecessary maintenance call. This is partially true, the breakers did trip and I checked the GFI on the outlet and went to the breaker box and reset all breakers and it still did not work. They sent a vendor over and the guy explained the breakers looked like they were reset but inside it wasn't reset all the way. I guess I should have taken the breaker box apartment and figured that out myself! Not once was I informed of the charge, no letters of the charge, and was billed to my account AFTER I moved out and AFTER I started disputing charges! Sounds like retaliation too me! DO NOT TRUST THESE PEOPLE----VERY SHADY!

We moved out at the end of our lease because this business is a joke. They are rude and unprofessional. No one ever has an answer for anything. Now to one of our problems, we requested to stay for our walk out inspection because they wanted to do it alone. I don't that is legal. After our inspection we were told we didn't get the carpets professionally cleaned as per the lease agreement. We understood that and expected them to charge us the cost of getting it done. 10 days after we moved out they wrote up our statement for the security deposit. Total of repairs/damages/fees: $0. yet we didn't get any of our deposit back. They gave it to the owner. When we called to ask why, the accountant was rude and said this " I just sit at my desk and process the paperwork given to me, you have to ask your lease agent." Our lease agent explained that they give the money to the owner to hire a contractor for all the repairs, then they receive a bill for it 6 weeks later. If we they haven't used up all the money then we get that back. I must look like a fool to them to come up that ridiculous story. We then asked her to send us a copy of receipts for all repairs and cleaning. We drove by the old place 2 days later to see that they just hired carpet cleaners. Hmm...I wonder if they hired them after our request? To me this is fraud and they will not get away with this.

What a great company! I have known Clint, the owner, for many years and he along with his employees do a great job of servicing clients all throughout the greater Phoenix area. I would highly recommend them to anyone looking for a great property management company!

Review: I am a homeowner who contracted with RPM East Valley to manage my property August 25, 2012 to manage my property at [redacted]. Early in July, 2013 I received several phone calls from neighbors of the above property stating the yard was not being properly maintained. I drove by the home July 12, 2013 and saw that many plants were dying and the growth of others were out of control. I immediately called RPM and reported my findings and was assured the tenant would be contacted immediately and the problem would be resolved. I drove by the property a little over a month later, August 18, 2013 expecting to see the yard being properly maintained once again but instead, virtually every small shrub and ground cover was dead, nothing had been trimmed, gravel from the front yard was scattered over the sidewalk and dead leaves littered the yard. That same afternoon I learned the back yard lawn was completely brown and other vegetation unkempt.

There are three problems here. FIRST, the tenant is in violation of RPM's residential lease "Yardcare and Maintenance Addendum". SECOND, RPM obviously didn't do a follow up inspection after giving notice to the tenant July 12, 2013 to ensure the yard was being maintained and irrigated, as per their contract. THIRD, I have been billed for quarterly inspections since I entered into a contractual agreement with RPM. How could this possibly be missed repeatedly during property inspections?

I am under contract with this management company until August 25, 2013 so I've been told by RPM representatives on the phone and via email that it's now a problem I have to deal with even though the neglect has been occuring for months, while still under their contract.Desired Settlement: I would like either a refund of all the quarterly inspections that were obviously insufficient and/or incomplete since the yard didn't degrade to this point overnight, or RPM do their job as property manager and enforce their contract, ensuring my property is restored to the same condition it was when I turned over management responsibilities to them a little under a year ago.

Business

Response:

Dear [redacted] / [redacted], We are sorry that your yard took a turn for the worst. It is apparent after reviewing the pictures that the tenants did not care what it looked like. We know that in Feb.2013, Mr. [redacted], shut off the main water valve (wo#[redacted]) due to the gate valve not wanting to turn off. We are pretty sure that this has led to the damage that has been caused to your yard. We never got approval to fix this issue, and we did notify you that same day by email to John. When we got the pictures and email in August, we did notify the Tenants, however, they too never responded nor acted on our request to repair the damage to the yard, two weeks later, you terminated our services. We can't make the Tenants water the yard, I agree that we should have kept after you and the Tenants in trying to fix the gate valve, so that the water could be kept on, however, there is still no guarantee that Mr. [redacted] would have turned the main water valve back on, I'm thinking he was trying to cut costs at his end. That is only supposition on my part, not knowing why they did not want to water the lawn and watching everything die, is a mystery to me. Unfortunately, we try to keep the Tenants to honor their lease in full, they were paying rent on time every month, therefore, it was not an issue that we could evict them for, we could have given them a 30-day notice to vacate, when they were not complying to our requests, this is all after the fact and does no one any good at this point. If you are evicting and you want to take this to court, you will have to do it at a civil level for costs incurred to repair the yard...no judge in Arizona will evict for a bad yard, when the tenants have been paying rent all along. We see no problem in refunding you the quarterly inspection from Feb2013 thru Aug2013. Again, we are sorry for the loss of your yard.Sincerely,[redacted]Office Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from the RPM office manager once again misses the point completely. According to RPM, the tenant shut off the main water valve to the house and "they are pretty sure that this has led to the damage that has been caused to your yard". A main water valve shuts off water inside and out to a home, meaning the tenant and his four children had no running water for eight months, this clearly wasn't the case. We have recently learned that the irrigation system continued to function as designed during RPM's management period but was never adjusted for the summer months. THIS is why so many of the landscape plants and lawn are dead NOT because the main water valve had been shut off since February.RPM's inspection report dated 6/27/13 noted dead plants yet nothing was done to rectify the situation. RPM's yard care and maintenance addendum states "if at any time the lessee is in violation of this section, notice will be sent to the lessee giving ten days to amend the violation. If condition is not remedied, Real Property Management East Valley (RPMEV) will hire the work done and bill lessee; charges will be payable on the next rental due date". RPM failed to abide by their own contract addendum above, and continue to dodge responsibility for their ineptitude during this legally binding contract period. I also personally drove by the property on 7/12/13 after several neighbors contacted me stating the home was looking like it was not being cared for properly and immediately contacted RPM. RPM sent a 10 day compliance notice to the tenant that day but no follow up inspection was scheduled or work order completed to hire a landscaper such as outlined above in RPM's contract addendum.

Regards,

Business

Response:

Dear [redacted] and [redacted], I truly understand your frustration, however, we have done everything possible to settle with you. We have issued you the refund for the two quarterly inspections that you wanted, you received the entire Security Deposit for damages incurred to your property. Really there is nothing more, the pictures you supplied are disappointing to say the least, I have supplied other emails from the Leasing Agent to your Realtor, Jill_the Maintenance Manager, and the notice to the tenant, even though the name was incorrect, it was addressed correctly. These items do say we tried to get the tenant to comply prior to vacating the home, unfortunately, there was no response or remorse on their end, they just left. There was a hard freeze in January and February of this year, it could have damaged some of the foilage. I lost two palm trees and my potted plants, so it is possible for them not to be revived. They could have at least cleaned up the yard somewhat and possibly reseeded in March to help with the recovery, this is all speculation. I do not know why the irrigation did not work or if it does then why the destruction to so many plants, it is a mystery. Yes, you are correct, the water main being turned off with 4 kids or anyone for that matter seems a littler far fetched, however that is what was written on the work order #[redacted] that was never approved by you on 02/19/2013. This could have been the start of what has happened, but again I do not have many facts before me. The pictures of move -in suggest that the plants were living at the time of tenancy, however they do not look as nice as the pictures you submitted 9/12/2012. So I believe, there was something already amiss when they rented in Dec2012. Looking back, I guess we could have done more with the QI, but you have to remember, the Owner is ultimately responsible, so that means you would have had to approve yardcare at your expense pending reimbursement from the Tenant. This is all hypothetical, hence, it makes for a good story, but really there is no other solution to what happened, than what we have already done for you. I'm sorry that your beautiful yard was not cared for in the manner you would have done. It is sad to think people can move into a place and not have the same feelings as the Owner and respect the property as such. Sincerely,[redacted]Office Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

RPM's inspection report dated 6/27/13 noted dead plants yet nothing was done to rectify the situation. RPM's yard care and maintenance addendum states "if at any time the lessee is in violation of this section, notice will be sent to the lessee giving ten days to amend the violation. If condition is not remedied, Real Property Management East Valley (RPMEV) will hire the work done and bill lessee; charges will be payable on the next rental due date". RPM failed to abide by their own contract addendum above, and continue to dodge responsibility for their ineptitude during this legally binding contract period. I also personally drove by the property on 7/12/13 after several neighbors contacted me stating the home was looking like it was not being cared for properly and immediately contacted RPM. RPM sent a 10 day compliance notice to the tenant that day but no follow up inspection was scheduled or work order completed to hire a landscaper such as outlined above in RPM's contract addendum.We will continue to reject and continue copying and pasting the same above letter over and over again about how RPM mis-managed our property and didn’t adhere to their own legally binding contract, this is a clear violation. RPM sent us a check for the $85 worthless inspections which yielded no outcome since 6/27/13. We still want the mis-management fees returned to us for the clear negligence on their part – 9 months @ $87.60 per month, total of $788.40. Regards,

Review: I rented a property with this company and I moved out and did the final walk through on December 26, 2014. They are saying that we have to pay for certain things that were not on the walk out form. They have yet to return our security deposit.

I have also requested information on when the new tenants received the keys to the property because I should not be paying for them when they should be paying.

I have also requested a detailed bill from March 1, 2015 to March 6, 2015. I have requested this several times and I have not heard anything or received anything from the company.Desired Settlement: I want my refund of my security deposit and a detailed list of charges from March 1, 2015 to March 6, 2015. Also to confirm when the new tenants moved into the home.

Business

Response:

Dear [redacted] / [redacted]:You left early Dec.26, 2014...you were told by [redacted] that the Owner would have the final inspection upon his arrival in Jan.2015. [redacted] did the walk-thru with this in mind, knowing that the Owner would have the final say. The inspection is vague per [redacted]'s standards, but she was waiting on the Owner's input, since it is his home and he was doing most of the work himself to repair the items that needed it.I have reviewed the account and spoken with [redacted] and got some input from the Owner too regarding the charges applied to your account. Both have agreed to only charge you the Security Deposit, any charge over this would be the Owner's cost. There was substantial repairs to the unit not because of you, but just due to general wear and tear, the Owner felt it was time to get it done. Not realizing this was not to be billed to you, the costs just associated with your responsibility to the term of lease was itemized as such: a. $471.00 _Carpet Cleaning b. $350.00 _Rent Ready Cleaning c. $440.00 _Landscaping d. $234.25 _Plumbing, Filters, Light bulbs, Utilities, Appliance partsBased on our notes you were emailed the breakdown of the Security Deposit on 03/13/15, on 03/17/15, you were emailed and mailed a copy of the contractors invoices.I have enclosed a copy of your Lease, the notice to vacate, the adjusted Contractor's Invoice, the Landscaping and Utility invoices, a copy of the move-IN and move-OUT statement, a copy of your Tenant Ledger that has been adjusted. The Owner said he would not pursue you for the amended amount, realizing that not all that was done to the unit was your responsibility. We have contacted our collection agency and removed your name as well.The locks were changed but not at your expense when the new Tenants took possession on 03/07/2015. I hope this has answered your questions in detail. Sincerely,[redacted]Office Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attached a letter outlining there response. I have also attached proof that they have lied and are not being forthcoming. My resolution is outlined in the letter.

Regards,

Business

Response:

06/01/2015 _Revdex.com_Case #[redacted] Chandler 85249[redacted] / [redacted],I am sorry that you feel that we have done you wrong; the following is a final rebuttal to your outline:1. You claim you still had not received a breakdown in RENT from Mar 1 to Mar 6...This was clearly itemized on the Tenant Ledger which was sent to you in the last response, in which you can see that you paid $338.70 via PayLease #38945318 dated $3/5/15. Rent $328.08, Tax 4.92 and Admin $5.70 = $338.70. You also claimed that the Tenants were moving in on 3/6/2015, their Lease is dated 3/7/2015... until we have a signed Lease, no keys are given out. Our Leasing Agents are independent agents and can work any day of the week, they do not necessarily follow our office hours. Most Leasing Agents do the majority of their work on the weekends and take days off during the week to compensate for time in the field over the weekends. 2. [redacted] stands by what she said to you, therefore, this would be considered a she said / she said draw. There is no proof either way. She said that she told you that the Owner would have the last word regarding what cleaning would need to be done.3. The charges were reduced per the Owner, he thought it fair and reasonable for what was charged to you, considering he spent over $3K renovating the Unit. The Lease Agreement has an addendum just for yard care, it is your responsibility to maintain the landscape and yard at all times during the duration of the Lease, yes, we could have sent you a 10-day notice to cure, however, we were no longer inspecting the unit after you had left. The Owner saw the condition approximately one month after your departure...he's the one that hired the landscaper to come and do the work. You were still responsible for the yard care even though you left early. It was your responsibility to report to us that the landscaping needed to be kept up, while you were gone, this charge would have been charged against your Security Deposit. The first page of Lease #10...(which was given in the last response) clearly states that you forfeit your Security Deposit and that you will be responsible rents and other fees per this agreement through the end of the lease period or until the unit is re-rented with a qualified lease, whichever comes first. The labor to install the light bulbs, filter is what was charged to you. You are correct, your daughter did buy the light bulbs to be installed. You were responsible for the Utilites until the end of the Term of your Lease. The appliance parts and installation was the additional charges to make up the balance of the $234.25.4. The Email on 03/13/2015 had all the Owner repairs noted, which we have since, reduced to only what you were liable for, this including the yard care and utilities, cleaning, carpet cleaning, small appliance repair, lights and filter. On 03/17/2015, [redacted] emailed you the copies of all the charges per your request. You have been removed from our Collection Agency and the Owner was informed that some of the charges that were charged to you originally were not your responsibility. Everyone is in agreement, there is no balance on your account to date.5. There is no further negotiation...the Owner and RPM East Valley have made allowances already. I am sorry that you are not satisfied with this decision, but it seems that we cannot agree on what you truly were responsible for.Sincerely,[redacted]Office Manager

Review: A letter was sent to RPM East Valley to verify that I rented from one of RPM's properties and they reported that I had an outstanding bill. Not only had I not received a bill, but I was given my entire deposit along with a final invoice. I was told that I had a bill for a service fee as well as late fees but that they would 'settle' with me. I asked for a bill before paying the fee and was never provided one, I was; however, provided another final bill saying I had no more outstanding charges.Desired Settlement: Return of the $75 given for unexplained charges after return of my deposit.

Business

Response:

Dear [redacted],

The $75.00 was applied to balances remaining on your account as follows:

00.09 applied to 4100.40_admin fee dated 7/01/2013 balance remaining o/s

74.73 applied to 4000.00_Rent dated 4/26/2013 balance remaining o/s

00.18 applied to 4100.40_admin fee dated 8/01/2013 balance remaining o/s

_____

75.00 PP-[redacted] paid in full 03/24/2014

I have enclosed your ledger for your review, it states the same above without the definition of the accounts mentioned...I thought the definitions would help you identify the payments better. Also, for your information, we have now started sending reminders at the end of the month to keep our Tenants better informed of their balances on their account so that they can rectify them sooner than at term of lease. It appeared no one read the Late notices in the beginning of the month because they said RENT DUE, instead of BALANCE DUE, so we are trying to capture their attention early on. We do appreciate your payment to clear your account. You are in good standing with RPM East Valley.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have read the receipt explaining the charges. It does not match was was told to me via email, but I will accept the receipt as proof of charges.

Thank you for your time,

This company is a big joke!!! We have been a tenant now for 3 months and we have issues after issues. When we moved in, there were several maintenance issues that needed to be taken care of. 3 months later they are still maintenance issue. We were out of ac unit for a week and pretty much RPM East Valley have washed their hands because the owner of the property has its own maintenance person yet we have to pay roughly $45.00 month to maintain our account. After a month of living in the property we received a non-payment letter demanding payment when we had prepaid for the first 3 months of our rent. There are even safety issues that the owner refuses to repair and RPM East Valley isn't doing anything about it.