To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning his niece who passed away earlier this yearHe’s requesting the remainder of her funds be sent to him since he’s the Executor of Estate.Mr [redacted] states that he contacted Netspend around September 23, regarding his niece’s accountHe states that he was informed by NetSpend that he had to wait days for reclamation of funds by the Federal Government in order to have her remaining funds mailed to him by checkOn September 29th, our customer service advised Mr [redacted] of the documents that were needed to confirm that he was the Executor of EstateI spoke with Mr [redacted] on December 21st to address his concernsHe mentioned sending the requested documents on September 29th, yet the check did not mail to him until December 21stOur records indicate that Mr [redacted] ’s documents were received in DecemberI expressed my sincere apologies for **y inconvenience that Mr [redacted] experienced, **d assured him the check has been mailed to him.NetSpend regrets the inconvenience that Mr [redacted] experienced while attempting to retrieve the remainder of his nieces funds We have provided him with our contact information should he have **y additional questions or concerns Th**k you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Comp**y
Friday, December 18, 2015To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning the disputes claim that she opened for unauthorized transactions that were made on her account She’s requesting to be refunded for the unauthorized transactionsOn October 5, 2015, Ms [redacted] disputed eight unauthorized transactions that occurred on her NetSpend card during the timeframe between September 30th and October 4th We informed her that an update would be provided within ten business days, October 20th On the tenth business day, our Disputes Department closed the claim with no error found on the disputed transactions, and no funds were reimbursed to the account Ms [redacted] requested the documents used to support our claim decision, and they were sent to her inbox in our online account center on November 5th We spoke with Ms [redacted] on December 18th concerning the closed disputes claim We explained the reasons for the closing of her disputes claim We also informed that she received a payout for her second claim started on December 3rd We expedited a new card since she advised that a replacement card was not received She will receive this card within three business days NetSpend regrets the inconvenience that Ms [redacted] experienced as a result of the disputes claim decisionWe have provided her our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
Complaint: [redacted] I am rejecting this response because: I already had an account with skylight back in for staff mark in city of CincinnatiIt was very up setting cause they customer service was very rude and not understanding and when requested to speak with a supervisor I was place on hold for about mins and then got transfer to an automated system and didn't get to speak with a supervisor I should not have been treated this way Regards, [redacted]
Wednesday, August 10, To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning her dispute claimOn April 19, 2016, Ms [redacted] contacted us to dispute an authorized transaction that she performed with the merchant www[redacted] .comWe immediately opened a dispute claim and began our investigationWe also informed Ms [redacted] of the investigation timeframes afforded to us, in order to properly resolve her dispute with the merchantWe concluded our investigation of Ms [redacted] ’s dispute claim on August 3, and no credit was issued because we were unable to identify that an error occurredWe received supporting documentation from the merchant involved in Ms [redacted] ’s dispute claim that validated the transactionIn response to her communication, we spoke with Ms [redacted] on August and explained the results of our investigation regarding her dispute claimThe documents provided by the merchant and a letter detailing the results of our investigation was emailed and mailed to Ms [redacted] ’s address on fileShe should receive the documents within ten business daysWe have provided Ms [redacted] with our contact information should she have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
Complaint: [redacted] I am rejecting this response because: The risk factors that was explained during the call are due to disputes that I've made on my account over a year tenureThere is not a noted policy that gives a limitation on disputes that consumers can make on their account Regards, [redacted] ***
To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning the activation of her cards We are required by the USA PATRIOT Act to obtain, verify, and record information that identifies each person who opens a card account with us When our cardholders open a card account or add a secondary cardholder, we ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify themThe requirement to obtain this information is displayed on the inside flap of the card package and is visible to consumers prior to purchase Our packaging also informs that the person activating the card must be at least years of age and that it is not a gift card On December 26, 2016, Ms [redacted] attempted to activate a new NetSpend card account in her name, our Customer Service Agent informed her there has been a temporary block placed on the card account During routine monitoring, we placed a temporary restriction on Ms [redacted] ’s account on December 14, 2016, because we detected suspicious activity In order to remove the restriction, we requested Ms [redacted] to provide us copies of her identification documents to verify her identity A member of our Corporate Response Team attempted to reach Ms [redacted] on December 28, regarding the cards she purchased and the activation process Unfortunately, we did not have the opportunity to speak with Ms [redacted] We sent an email communication to Ms [redacted] regarding the review of her documents we received Our records indicate that Ms [redacted] requested the closure of all of the card accounts she purchased on December A refund check for the remaining funds will be mailed to the address on we have on file Ms [redacted] should receive these checks within 7- business days We have provided Ms [redacted] with our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend, A TSYS Company
Friday, August 11, To Whom It May Concern: Thank you for forwarding Ms [redacted] complaint # [redacted] to us Transfer limits may be set on withdrawals, as stated in Ms [redacted] PayPal User Agreement After review, we confirmed that she was able to successfully transfer funds to her PayPal Prepaid Account on August 12.We attempted to reach Ms [redacted] by telephone on August 8, 10, and 11, 2017, but unfortunately, we were unable to speak with her We sent an email to Ms [redacted] outlining actions taken on her account to resolve her complaint Her case has been assigned to a Corporate Customer Response Team Analyst, ***Should Ms [redacted] contact our Customer Service Department, we have left notes on her account for her to be connected with [redacted] to further assist with this matter Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern.Thank you, [redacted] Customer Experience Specialist Netspend, a TSYS Company
To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning his dispute claim On June 30, 2016, Mr [redacted] contacted us to report unauthorized transactions that occurred on his account on May We immediately blocked the card to prevent any further unauthorized use We promptly opened a dispute claim and began our investigation We also informed Mr [redacted] of the investigation timeframes afforded under Regulation E We issued a provisional credit to Mr [redacted] account on July 15, while we continued our investigation of his dispute claim We attempted to contact Mr [redacted] , but unfortunately, we have not had the opportunity to speak with him We apologize for the service that Mr [redacted] experienced with our Customer Service Department We have reported this incident to the management staff of the customer service agents he spoke with Mr [redacted] has been provided our contact information should he have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company Tell us why here
Revdex.com: I went to the jail and this is my out papers they gave me I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] Mr [redacted] mentions never receiving the replacement for the lost Skylight Financial cardHe’s requesting a card shipped to him immediatelyOn October 6, 2015, we spoke with Mr [redacted] concerning his card replacementWe updated the address on his account and ordered him a new cardThe other cards were sent to the old addressWe apologized for the delay and informed him that he will receive a card to use by next weekNetSpend regrets the inconvenience that Mr [redacted] experienced as a result of the delayed replacement of his lost cardHe has been provided my contact information should he have any further questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] ***Mr [redacted] states that he has ten unrecognized charges on his accountHe wants the charges removed and the merchant blocked from his accountOn May 11, 2015, Mr [redacted] disputed six unauthorized charges on his cardWe blocked the compromised card and ordered him a replacementThe same day, we issued a payout for his claim returning the money back to his accountWhen he receives the replacement card he will be able to access his fundsNetSpend regrets the inconvenience Mr [redacted] experienced with the unauthorized chargesHe has been given my contact information should he have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] ***Ms [redacted] states that she could not access her account and expressed her dissatisfaction with our customer serviceShe wants her card cancelled, account closed, and a refund of her remaining account balanceOur Risk Management Team regularly monitors our customer’s accounts in efforts to prevent compromising activity, or unacceptable account usageOur Risk Management Team identified risk factors that led to the blocking Ms***’s account on July 4, We called her that day, and left a voicemail in efforts to confirm verification of an attempted transaction on her cardThis was initiated as a security precaution due to the unusual account usageWe will comply with Ms***’s requests, and a check will be mailed to her address on July 31stOn July 29, 2015, we attempted to reach Ms [redacted] by telephone and emailNetSpend regrets the inconvenience that Ms [redacted] has experienced while attempting to access her fundsShe has been given my contact information should she have any further questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] regarding a disputes claim on his NetSpend Prepaid Debit Card On February 10, 2016, Mr [redacted] called Customer Service to dispute several transactions We informed him that our Disputes Department will update his claim within ten business days on February 25th On the tenth business day, our Disputes Department concluded their review of his claim with no error found on the transactions, and no credit issued A letter about the disputes final determination was sent by a secure message to Mr [redacted] ’s online account We spoke with Mr [redacted] on March 4th and addressed his concerns We recommended for him to file a police report so that the authorities can prosecute the responsible individual We apologize for the inconvenience that Mr [redacted] went through while waiting for his disputes claim to be resolved He has been given our contact information should he have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company
To Whom It May Concern: Thank you for forwarding Mr [redacted] complaint to usAs you requested, we addressed this matter directly with Mr [redacted] on March 5, by way of telephone, e-mail, or letterIf a letter has been sent, it should be received within the next five business daysThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Analyst Netspend, a TSYS Company
Complaint: [redacted] I am rejecting this response because: In attempting to use my card after only $being made available the police department was called & they have the card Still don't have my money or access to the account I have now incurred an $late charge, that was money I had for payment of October rent Unfortunately, that was all the money I had at the time & had to pay rent late Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:That is my tax refund that you are holding I will also be contacting the IRS regarding this matter What is the timeframe I can get my tax refund? Both my Federal and State tax refund was in my netspend card Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I cooperated with everything that the business requested for a provisional payment and still haven't received itAlso, the company has yet to give a satisfactory resolution Regards, [redacted]
To Whom It May Concern: We received additional comment on complaint # [redacted] filed with your office by [redacted] concerning a block on her account that was caused by a merchant refundShe’s requesting for NetSpend to contact her with information Our Fraud Prevention Team has closed Ms [redacted] account The credited funds from Refund IE can be reversed through their merchant services or they can mail a letter of indemnity to NetSpend so that we can mail a check to them after the letter is received NetSpend’s policy is in accordance with our responsibilities under the VISA processing rules On March 2, 2016, we reached out to Ms [redacted] by telephone and email We have not had the opportunity to speak with her, but will assist with her concerns when she returns our callNetSpend regrets the inconvenience that Ms [redacted] experienced as a result of the closing of her accountShe has my contact information should she have any further questions or concernsThank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] ***Ms [redacted] states that the ATM did not dispense her cash, and she was given multiple timeframes as to when she would get her money backShe wants her money back immediatelyOn August 4, 2015, Ms*** called to dispute an ATM transaction for $as a result of the funds not dispensingWe informed her that her disputes claim would receive an initial update within ten business days, August 18thWe issued a provisional credit to her account on August 11thThe disputes claim will finalize within days, September 18thIf the claim is successful, no further action will be required since she’s received a provisional (temporary) credit for the disputed amountNetSpend understands that the disputes process is lengthyWe appreciate Ms***’s patience as we attempt to retrieve her fundsWe have provided Ms [redacted] our contact information should she have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning his niece who passed away earlier this yearHe’s requesting the remainder of her funds be sent to him since he’s the Executor of Estate.Mr [redacted] states that he contacted Netspend around September 23, regarding his niece’s accountHe states that he was informed by NetSpend that he had to wait days for reclamation of funds by the Federal Government in order to have her remaining funds mailed to him by checkOn September 29th, our customer service advised Mr [redacted] of the documents that were needed to confirm that he was the Executor of EstateI spoke with Mr [redacted] on December 21st to address his concernsHe mentioned sending the requested documents on September 29th, yet the check did not mail to him until December 21stOur records indicate that Mr [redacted] ’s documents were received in DecemberI expressed my sincere apologies for **y inconvenience that Mr [redacted] experienced, **d assured him the check has been mailed to him.NetSpend regrets the inconvenience that Mr [redacted] experienced while attempting to retrieve the remainder of his nieces funds We have provided him with our contact information should he have **y additional questions or concerns Th**k you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Comp**y
Friday, December 18, 2015To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning the disputes claim that she opened for unauthorized transactions that were made on her account She’s requesting to be refunded for the unauthorized transactionsOn October 5, 2015, Ms [redacted] disputed eight unauthorized transactions that occurred on her NetSpend card during the timeframe between September 30th and October 4th We informed her that an update would be provided within ten business days, October 20th On the tenth business day, our Disputes Department closed the claim with no error found on the disputed transactions, and no funds were reimbursed to the account Ms [redacted] requested the documents used to support our claim decision, and they were sent to her inbox in our online account center on November 5th We spoke with Ms [redacted] on December 18th concerning the closed disputes claim We explained the reasons for the closing of her disputes claim We also informed that she received a payout for her second claim started on December 3rd We expedited a new card since she advised that a replacement card was not received She will receive this card within three business days NetSpend regrets the inconvenience that Ms [redacted] experienced as a result of the disputes claim decisionWe have provided her our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
Complaint: [redacted] I am rejecting this response because: I already had an account with skylight back in for staff mark in city of CincinnatiIt was very up setting cause they customer service was very rude and not understanding and when requested to speak with a supervisor I was place on hold for about mins and then got transfer to an automated system and didn't get to speak with a supervisor I should not have been treated this way Regards, [redacted]
Wednesday, August 10, To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning her dispute claimOn April 19, 2016, Ms [redacted] contacted us to dispute an authorized transaction that she performed with the merchant www[redacted] .comWe immediately opened a dispute claim and began our investigationWe also informed Ms [redacted] of the investigation timeframes afforded to us, in order to properly resolve her dispute with the merchantWe concluded our investigation of Ms [redacted] ’s dispute claim on August 3, and no credit was issued because we were unable to identify that an error occurredWe received supporting documentation from the merchant involved in Ms [redacted] ’s dispute claim that validated the transactionIn response to her communication, we spoke with Ms [redacted] on August and explained the results of our investigation regarding her dispute claimThe documents provided by the merchant and a letter detailing the results of our investigation was emailed and mailed to Ms [redacted] ’s address on fileShe should receive the documents within ten business daysWe have provided Ms [redacted] with our contact information should she have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
Complaint: [redacted] I am rejecting this response because: The risk factors that was explained during the call are due to disputes that I've made on my account over a year tenureThere is not a noted policy that gives a limitation on disputes that consumers can make on their account Regards, [redacted] ***
To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning the activation of her cards We are required by the USA PATRIOT Act to obtain, verify, and record information that identifies each person who opens a card account with us When our cardholders open a card account or add a secondary cardholder, we ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify themThe requirement to obtain this information is displayed on the inside flap of the card package and is visible to consumers prior to purchase Our packaging also informs that the person activating the card must be at least years of age and that it is not a gift card On December 26, 2016, Ms [redacted] attempted to activate a new NetSpend card account in her name, our Customer Service Agent informed her there has been a temporary block placed on the card account During routine monitoring, we placed a temporary restriction on Ms [redacted] ’s account on December 14, 2016, because we detected suspicious activity In order to remove the restriction, we requested Ms [redacted] to provide us copies of her identification documents to verify her identity A member of our Corporate Response Team attempted to reach Ms [redacted] on December 28, regarding the cards she purchased and the activation process Unfortunately, we did not have the opportunity to speak with Ms [redacted] We sent an email communication to Ms [redacted] regarding the review of her documents we received Our records indicate that Ms [redacted] requested the closure of all of the card accounts she purchased on December A refund check for the remaining funds will be mailed to the address on we have on file Ms [redacted] should receive these checks within 7- business days We have provided Ms [redacted] with our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend, A TSYS Company
Friday, August 11, To Whom It May Concern: Thank you for forwarding Ms [redacted] complaint # [redacted] to us Transfer limits may be set on withdrawals, as stated in Ms [redacted] PayPal User Agreement After review, we confirmed that she was able to successfully transfer funds to her PayPal Prepaid Account on August 12.We attempted to reach Ms [redacted] by telephone on August 8, 10, and 11, 2017, but unfortunately, we were unable to speak with her We sent an email to Ms [redacted] outlining actions taken on her account to resolve her complaint Her case has been assigned to a Corporate Customer Response Team Analyst, ***Should Ms [redacted] contact our Customer Service Department, we have left notes on her account for her to be connected with [redacted] to further assist with this matter Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern.Thank you, [redacted] Customer Experience Specialist Netspend, a TSYS Company
To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning his dispute claim On June 30, 2016, Mr [redacted] contacted us to report unauthorized transactions that occurred on his account on May We immediately blocked the card to prevent any further unauthorized use We promptly opened a dispute claim and began our investigation We also informed Mr [redacted] of the investigation timeframes afforded under Regulation E We issued a provisional credit to Mr [redacted] account on July 15, while we continued our investigation of his dispute claim We attempted to contact Mr [redacted] , but unfortunately, we have not had the opportunity to speak with him We apologize for the service that Mr [redacted] experienced with our Customer Service Department We have reported this incident to the management staff of the customer service agents he spoke with Mr [redacted] has been provided our contact information should he have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company Tell us why here
Revdex.com: I went to the jail and this is my out papers they gave me I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] Mr [redacted] mentions never receiving the replacement for the lost Skylight Financial cardHe’s requesting a card shipped to him immediatelyOn October 6, 2015, we spoke with Mr [redacted] concerning his card replacementWe updated the address on his account and ordered him a new cardThe other cards were sent to the old addressWe apologized for the delay and informed him that he will receive a card to use by next weekNetSpend regrets the inconvenience that Mr [redacted] experienced as a result of the delayed replacement of his lost cardHe has been provided my contact information should he have any further questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] ***Mr [redacted] states that he has ten unrecognized charges on his accountHe wants the charges removed and the merchant blocked from his accountOn May 11, 2015, Mr [redacted] disputed six unauthorized charges on his cardWe blocked the compromised card and ordered him a replacementThe same day, we issued a payout for his claim returning the money back to his accountWhen he receives the replacement card he will be able to access his fundsNetSpend regrets the inconvenience Mr [redacted] experienced with the unauthorized chargesHe has been given my contact information should he have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] ***Ms [redacted] states that she could not access her account and expressed her dissatisfaction with our customer serviceShe wants her card cancelled, account closed, and a refund of her remaining account balanceOur Risk Management Team regularly monitors our customer’s accounts in efforts to prevent compromising activity, or unacceptable account usageOur Risk Management Team identified risk factors that led to the blocking Ms***’s account on July 4, We called her that day, and left a voicemail in efforts to confirm verification of an attempted transaction on her cardThis was initiated as a security precaution due to the unusual account usageWe will comply with Ms***’s requests, and a check will be mailed to her address on July 31stOn July 29, 2015, we attempted to reach Ms [redacted] by telephone and emailNetSpend regrets the inconvenience that Ms [redacted] has experienced while attempting to access her fundsShe has been given my contact information should she have any further questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] regarding a disputes claim on his NetSpend Prepaid Debit Card On February 10, 2016, Mr [redacted] called Customer Service to dispute several transactions We informed him that our Disputes Department will update his claim within ten business days on February 25th On the tenth business day, our Disputes Department concluded their review of his claim with no error found on the transactions, and no credit issued A letter about the disputes final determination was sent by a secure message to Mr [redacted] ’s online account We spoke with Mr [redacted] on March 4th and addressed his concerns We recommended for him to file a police report so that the authorities can prosecute the responsible individual We apologize for the inconvenience that Mr [redacted] went through while waiting for his disputes claim to be resolved He has been given our contact information should he have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company
Complaint: [redacted] I am rejecting this response because: This is a blanket answer with no resolution They are just pandering Regards, [redacted]
To Whom It May Concern: Thank you for forwarding Mr [redacted] complaint to usAs you requested, we addressed this matter directly with Mr [redacted] on March 5, by way of telephone, e-mail, or letterIf a letter has been sent, it should be received within the next five business daysThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Analyst Netspend, a TSYS Company
Complaint: [redacted] I am rejecting this response because: In attempting to use my card after only $being made available the police department was called & they have the card Still don't have my money or access to the account I have now incurred an $late charge, that was money I had for payment of October rent Unfortunately, that was all the money I had at the time & had to pay rent late Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:That is my tax refund that you are holding I will also be contacting the IRS regarding this matter What is the timeframe I can get my tax refund? Both my Federal and State tax refund was in my netspend card Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I cooperated with everything that the business requested for a provisional payment and still haven't received itAlso, the company has yet to give a satisfactory resolution Regards, [redacted]
To Whom It May Concern: We received additional comment on complaint # [redacted] filed with your office by [redacted] concerning a block on her account that was caused by a merchant refundShe’s requesting for NetSpend to contact her with information Our Fraud Prevention Team has closed Ms [redacted] account The credited funds from Refund IE can be reversed through their merchant services or they can mail a letter of indemnity to NetSpend so that we can mail a check to them after the letter is received NetSpend’s policy is in accordance with our responsibilities under the VISA processing rules On March 2, 2016, we reached out to Ms [redacted] by telephone and email We have not had the opportunity to speak with her, but will assist with her concerns when she returns our callNetSpend regrets the inconvenience that Ms [redacted] experienced as a result of the closing of her accountShe has my contact information should she have any further questions or concernsThank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] ***Ms [redacted] states that the ATM did not dispense her cash, and she was given multiple timeframes as to when she would get her money backShe wants her money back immediatelyOn August 4, 2015, Ms*** called to dispute an ATM transaction for $as a result of the funds not dispensingWe informed her that her disputes claim would receive an initial update within ten business days, August 18thWe issued a provisional credit to her account on August 11thThe disputes claim will finalize within days, September 18thIf the claim is successful, no further action will be required since she’s received a provisional (temporary) credit for the disputed amountNetSpend understands that the disputes process is lengthyWe appreciate Ms***’s patience as we attempt to retrieve her fundsWe have provided Ms [redacted] our contact information should she have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company