Complaint: [redacted] I am rejecting this response because.I provided the receipt I was given I can't crap a new one and the receipt I was given states what was returned and far exceeds the $dispute as it was multiple purchases for the items returnedHow about you get off your lazy rear and pull up those items on Lowe's.com and see that it was well over $worth of returned merchandise Regards, [redacted]
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning the disputes claim that she opened for unauthorized transactions that were made on her account She’s requesting to be refunded for the unauthorized transactionsOn November 24, 2015, Ms [redacted] disputed three unauthorized transactions that occurred on her NetSpend card that same day We informed her that an update would be provided within ten business days, December 9th On the tenth business day, our Disputes Department closed the claim with no error found on the disputed transactions, and no funds were reimbursed to the account Ms [redacted] requested the documents used to support our claim decision and they were mailed to her on December 15th We spoke with Ms [redacted] on December 17th concerning the closed disputes claim We have requested a review of the claim by our Disputes Department We will convey the results to her after the review is complete NetSpend regrets the inconvenience that Ms [redacted] experienced as a result of the disputes claim decisionWe have provided her our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] Ms [redacted] states that she disputed fraudulent charges that occurred on her card on the same day she was released from the hospitalShe’s requesting to be refunded for the disputed amountOn August 28, 2015, Ms [redacted] reported her card as stolen and disputed seventeen unauthorized transactionsWe informed her that an update would be provided within ten business days from the claim initiation date, September 14thOn the tenth business day, our Disputes Department closed the claim with no error found on the transactions disputedA member of our Corporate Response Team spoke with Ms [redacted] on September 22nd and explained the details of the disputes claim decisionWe’ve also requested for our Disputes Department to mail Ms [redacted] the documents that supports the decision of her disputes claimNetSpend regrets any inconvenience that Ms [redacted] experienced as a result of the disputes claim decisionWe have provided her with our contact information should she have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning verification needed to approve her depositShe’s requesting that we post her deposit as soon as possible.On February 23, 2016, we received Ms [redacted] tax refund, however, we needed additional information to approve the deposit and our Customer Service Department requested that she send us documentationOn February 24th, I spoke with Ms [redacted] to address her concerns, and after review of her documents, we were able to approve her deposit.NetSpend regrets any inconvenience Ms [redacted] experienced while waiting for her deposit to be approvedShe has my contact information should she have any additional questions or concerns Thank you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please cancel the dispute submitted regarding NetspendThe matter has been resolvedThank you Regards, [redacted]
Tuesday, January 24, 2017To Whom It May Concern:We received additional comments regarding complaint # [redacted] filed with your office by [redacted] concerning her dispute claims We appreciate Ms [redacted] additional comments After our reinvestigation of Ms [redacted] dispute claim [redacted] , we determined that it was handled properly and that we did not find that an error occurred A member of our Corporate Customer Experience Team spoke with Ms [redacted] on January 26, and she explained the conditions that lead to her disputed transactions We opened a new dispute claim [redacted] on transactions that Ms [redacted] did not include in her first dispute claim We also informed Ms [redacted] of the timeframe afforded under Regulation E On January 27, we concluded our investigation of claim [redacted] and did not find that an error occurredWe informed Ms [redacted] of the results by telephone and sent her and email with the details She will receive a letter detailing the results of her dispute claim within ten business days to the address on file We have provided Ms [redacted] with our contact information should she have any additional questions or concerns Thank you, [redacted] Customer Experience AnalystNetSpend, a TSYS Company
To Whom It May Concern: Thank you for forwarding Mr [redacted] complaint to usAs you requested, we addressed this matter directly with MrMcClendon on February 14, by way of telephone, e-mail, or letterIf a letter has been sent, it should be received within the next five business daysThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Analyst Netspend, a TSYS Company
To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning his dispute claim On November 23, 2016, Mr [redacted] contacted our Customer Service Department to report three transactions with merchant, TEEBLASTER.ONLINE as unauthorized that posted to his account We immediately blocked his card to prevent further charges on the compromised card and ordered him a replacement We promptly opened a dispute claim and began our investigation We informed Mr [redacted] of the investigation timeframe afforded under Regulation E We concluded our investigation of Mr [redacted] dispute claim on December and no credit was issued because we did not find that an error occurred We received supporting documentation from the merchant involved in Mr [redacted] dispute claim that validated the transactions and provided tracking information for merchandise that was shipped and received to the address on fileThe results of the investigation will be sent to Mr [redacted] in writing within business days A member of our Corporate Response Team spoke with Mr [redacted] on December 9, and explained the dispute resolution processMr [redacted] informed us of details about the product sent to him from this company that he did not order After further review with our Dispute Department they informed us that unfortunately, we would not be able to reopen his claimWe requested the merchant documentation be mailed to Mr***, he should receive the documentation within 7-business days We have provided Mr [redacted] with our contact information should he have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend, A TSYS Company
Complaint: [redacted] I am rejecting this response because: Without going through everything that I mentioned in my last response to the "company" they still have not responded to my questionsI provided them with all of my questions and concerns but have not heard back from themI left a voicemail for the representative within 10mins of him calling him and still have not heard back from then (it has now been 6days) I also emailed him later that day with my concerns and just re-forwarded the same message, this morningI do not feel like to the company cares about my questions or concerns stillEspecially when it comes to the more serious concerns like stating someone else benefitted from this, that I have not been provided with the "consistencies" on my account, and stating that all of my purchases where pin transactions when my bank statements clearly states that they are not to name a fewI have also tried to contact this department to talk to a supervisor or someone in charge to no avail as well Regards, [redacted]
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning a block on his accountDuring routine monitoring, we placed a temporary block on [redacted] s account, on May 15, 2016, because we detected suspicious activity on his account.On May 16th, we spoke with [redacted] regarding the suspicious activity and he confirmed it was authorized The account block was removed and [redacted] regained access to his fundsUpon receipt of his complaint, we spoke with [redacted] on May regarding the account block [redacted] understands the reason for the block and that he can now use his card We provided [redacted] with our contact information should he have any additional questions or concerns.Thank you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern: Thank you for forwarding Mr***’ complaint to usAs you requested, we addressed this matter directly with Mr [redacted] on February 2, by way of telephone, e-mail, or letterIf a letter has been sent, it should be received within the next five business daysThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Analyst Netspend, a TSYS Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I still do not like your predatory business practice of sending out bank cards to random people, it is unethical and could easily lead to fraud Regards, *** [redacted]
Tuesday, July 12, 2016To Whom It May Concern:We received complaint # [redacted] filed with your office by Wendell [redacted] concerning his Paypal Prepaid Debit Card We attempted to reach Mr [redacted] by phone and email on July and July to review his account, but we have not had the opportunity to speak with him Should Mr [redacted] contact us back, we will be glad to assist him further.We have provided Mr [redacted] with our contact information should he have any additional questions or concerns Thank you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning the inconvenience he experienced after the closing of his NetSpend Prepaid Debit Card account Our Risk Management Team regularly monitors account activity in order to provide a safe and secure product for all of our cardholdersOur Risk Management Team identified risk factors that led to the blocking of Mr [redacted] account on March 9, He is no longer eligible for NetSpend services as a result and the factors that lead to the account closure are kept internal for security reasonsHis disputes claim was closed later that same day and a credit was issued Mr [redacted] will receive a check for the remaining funds on the account within ten business days from the date March 15th We spoke with Mr [redacted] on March 9th and addressed his concerns NetSpend regrets the inconvenience that Mr [redacted] experienced as a result of the closing of his accountWe have provided him our contact information should he have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning a card she has not receivedOn October 17, 2016, Ms [redacted] applied for a NetSpend account on our websiteThe card ending in was mailed to the address Ms [redacted] provided, with 7-business day delivery timeframeOur records show that Ms [redacted] contacted our Customer Service Department on October 21, to find out when she should expect to receive her card Ms [redacted] stated she was told she would receive it by October On October 25, Ms [redacted] contacted us because she had not received her card yetOur records show that we advised Ms [redacted] she should receive it within 7-business days from October 17.A member of our Corporate Response Team spoke with Ms [redacted] on October We confirmed with her that she should receive it by October Our records show that Ms [redacted] received and activated her card on October Additionally, our records do not show having received Ms [redacted] direct deposit yet; however, once we receive her deposit, we will post it promptly.We apologize for the misinformation Ms [redacted] received from our Customer Service Department regarding the delivery timeframe of her cardWe have reported this incident to the management staff of the customer service agents she spoke with We have provided Ms [redacted] with our contact information should she have any additional questions or concerns Thank you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern: Thank you for forwarding Ms [redacted] complaint to usAs you requested, we addressed this matter directly with Ms [redacted] on January 30, by way of telephone, e-mail, or letterIf a letter has been sent, it should be received within the next five business days Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Analyst Netspend, a TSYS Company
To Whom It May Concern: Thank you for forwarding Ms [redacted] complaint to usAs you requested, we addressed this matter directly with Ms [redacted] on September 5, by way of telephoneIf a letter has been sent, it should be received within the next five business daysThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Analyst Netspend, a TSYS Company
Friday, June 17, To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning a card delivery fee On June 11, 2016, Mr [redacted] blocked a card on his account through the automated telephone system He called the next day to report his other card as stolen and to order a replacement We ordered his replacement card with a 1- day delivery timeframe at a cost of $ Mr [redacted] received and activated his new card on June Upon receiving his complaint, we reached out to Mr [redacted] on June 17, but unfortunately, we have not had the opportunity to speak with him We refunded his $expedited card delivery fee We apologize for the service that Mr [redacted] experienced with our Customer Service Department We have reported this incident to the management staff of the customer service agent he spoke with Mr [redacted] has been provided our contact information should he have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company
To Whom It May Concern: We received complaint # filed with your office by [redacted] concerning his direct deposit that was not approved We are required by the USA PATRIOT Act to obtain, verify, and record information that identifies each person who opens a card account with us When our cardholders open a card account or add a secondary cardholder, we ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify themThe requirement to obtain this information is presented on the card packaging prior to purchase and within the terms and conditions that are provided with the card On March 23, 2016, Mr [redacted] ordered a Netspend card through our websiteMr [redacted] attempted to activate his new NetSpend card on October 19, however, our system could not automatically verify his identity information We requested him to provide copies of his identification documents to verify his identity manuallyOur records do not show receiving identity documents and a temporary restriction was placed on Mr [redacted] account on October We received a direct deposit for Mr [redacted] on November 2, 2016, in the amount of $from AMAZON.COMDue to the temporary restriction on Mr [redacted] account, his deposit was rejectedThe deposit was returned to the originator on November Once a deposit is returned, it can take up to business days to be received Mr [redacted] submitted the requested identity documentation and we were able to fully approve his account later the same day A member of our Corporate Response Team spoke with Mr [redacted] on November 8, regarding his depositMr [redacted] understands why his deposit was not approved and then returned to the originatorOnce the originator receives it back into their system, MrEdwards can request that they send it to Netspend again for approval We apologize for the service that Mr [redacted] experienced with our Customer Service Department We have reported this incident to the management staff of the customer service agents he spoke with We have provided Mr [redacted] with our contact information should he have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend, A TSYS Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I still do not have my moneyI consider NetSpend thieves, and will continue to let potential victims be made aware of thisI can see by their social media page that many, many consumers have also been scammed by themI tried REPEATEDLY to contact customer servicce, and verified my identity on two separate occasions, only to be hung up on by people that could not speak English properlyIf I do not get my money back, I will let a lawyer proceed with actions on my behalfI am nowhere near satisifiedI refuse to send my personal information to these thievesI have never been asked to send my social security card to anyone, and I will not start now Regards, [redacted]
Complaint: [redacted] I am rejecting this response because.I provided the receipt I was given I can't crap a new one and the receipt I was given states what was returned and far exceeds the $dispute as it was multiple purchases for the items returnedHow about you get off your lazy rear and pull up those items on Lowe's.com and see that it was well over $worth of returned merchandise Regards, [redacted]
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning the disputes claim that she opened for unauthorized transactions that were made on her account She’s requesting to be refunded for the unauthorized transactionsOn November 24, 2015, Ms [redacted] disputed three unauthorized transactions that occurred on her NetSpend card that same day We informed her that an update would be provided within ten business days, December 9th On the tenth business day, our Disputes Department closed the claim with no error found on the disputed transactions, and no funds were reimbursed to the account Ms [redacted] requested the documents used to support our claim decision and they were mailed to her on December 15th We spoke with Ms [redacted] on December 17th concerning the closed disputes claim We have requested a review of the claim by our Disputes Department We will convey the results to her after the review is complete NetSpend regrets the inconvenience that Ms [redacted] experienced as a result of the disputes claim decisionWe have provided her our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] Ms [redacted] states that she disputed fraudulent charges that occurred on her card on the same day she was released from the hospitalShe’s requesting to be refunded for the disputed amountOn August 28, 2015, Ms [redacted] reported her card as stolen and disputed seventeen unauthorized transactionsWe informed her that an update would be provided within ten business days from the claim initiation date, September 14thOn the tenth business day, our Disputes Department closed the claim with no error found on the transactions disputedA member of our Corporate Response Team spoke with Ms [redacted] on September 22nd and explained the details of the disputes claim decisionWe’ve also requested for our Disputes Department to mail Ms [redacted] the documents that supports the decision of her disputes claimNetSpend regrets any inconvenience that Ms [redacted] experienced as a result of the disputes claim decisionWe have provided her with our contact information should she have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning verification needed to approve her depositShe’s requesting that we post her deposit as soon as possible.On February 23, 2016, we received Ms [redacted] tax refund, however, we needed additional information to approve the deposit and our Customer Service Department requested that she send us documentationOn February 24th, I spoke with Ms [redacted] to address her concerns, and after review of her documents, we were able to approve her deposit.NetSpend regrets any inconvenience Ms [redacted] experienced while waiting for her deposit to be approvedShe has my contact information should she have any additional questions or concerns Thank you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please cancel the dispute submitted regarding NetspendThe matter has been resolvedThank you Regards, [redacted]
Tuesday, January 24, 2017To Whom It May Concern:We received additional comments regarding complaint # [redacted] filed with your office by [redacted] concerning her dispute claims We appreciate Ms [redacted] additional comments After our reinvestigation of Ms [redacted] dispute claim [redacted] , we determined that it was handled properly and that we did not find that an error occurred A member of our Corporate Customer Experience Team spoke with Ms [redacted] on January 26, and she explained the conditions that lead to her disputed transactions We opened a new dispute claim [redacted] on transactions that Ms [redacted] did not include in her first dispute claim We also informed Ms [redacted] of the timeframe afforded under Regulation E On January 27, we concluded our investigation of claim [redacted] and did not find that an error occurredWe informed Ms [redacted] of the results by telephone and sent her and email with the details She will receive a letter detailing the results of her dispute claim within ten business days to the address on file We have provided Ms [redacted] with our contact information should she have any additional questions or concerns Thank you, [redacted] Customer Experience AnalystNetSpend, a TSYS Company
To Whom It May Concern: Thank you for forwarding Mr [redacted] complaint to usAs you requested, we addressed this matter directly with MrMcClendon on February 14, by way of telephone, e-mail, or letterIf a letter has been sent, it should be received within the next five business daysThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Analyst Netspend, a TSYS Company
To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning his dispute claim On November 23, 2016, Mr [redacted] contacted our Customer Service Department to report three transactions with merchant, TEEBLASTER.ONLINE as unauthorized that posted to his account We immediately blocked his card to prevent further charges on the compromised card and ordered him a replacement We promptly opened a dispute claim and began our investigation We informed Mr [redacted] of the investigation timeframe afforded under Regulation E We concluded our investigation of Mr [redacted] dispute claim on December and no credit was issued because we did not find that an error occurred We received supporting documentation from the merchant involved in Mr [redacted] dispute claim that validated the transactions and provided tracking information for merchandise that was shipped and received to the address on fileThe results of the investigation will be sent to Mr [redacted] in writing within business days A member of our Corporate Response Team spoke with Mr [redacted] on December 9, and explained the dispute resolution processMr [redacted] informed us of details about the product sent to him from this company that he did not order After further review with our Dispute Department they informed us that unfortunately, we would not be able to reopen his claimWe requested the merchant documentation be mailed to Mr***, he should receive the documentation within 7-business days We have provided Mr [redacted] with our contact information should he have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend, A TSYS Company
Complaint: [redacted] I am rejecting this response because: Without going through everything that I mentioned in my last response to the "company" they still have not responded to my questionsI provided them with all of my questions and concerns but have not heard back from themI left a voicemail for the representative within 10mins of him calling him and still have not heard back from then (it has now been 6days) I also emailed him later that day with my concerns and just re-forwarded the same message, this morningI do not feel like to the company cares about my questions or concerns stillEspecially when it comes to the more serious concerns like stating someone else benefitted from this, that I have not been provided with the "consistencies" on my account, and stating that all of my purchases where pin transactions when my bank statements clearly states that they are not to name a fewI have also tried to contact this department to talk to a supervisor or someone in charge to no avail as well Regards, [redacted]
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning a block on his accountDuring routine monitoring, we placed a temporary block on [redacted] s account, on May 15, 2016, because we detected suspicious activity on his account.On May 16th, we spoke with [redacted] regarding the suspicious activity and he confirmed it was authorized The account block was removed and [redacted] regained access to his fundsUpon receipt of his complaint, we spoke with [redacted] on May regarding the account block [redacted] understands the reason for the block and that he can now use his card We provided [redacted] with our contact information should he have any additional questions or concerns.Thank you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern: Thank you for forwarding Mr***’ complaint to usAs you requested, we addressed this matter directly with Mr [redacted] on February 2, by way of telephone, e-mail, or letterIf a letter has been sent, it should be received within the next five business daysThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Analyst Netspend, a TSYS Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I still do not like your predatory business practice of sending out bank cards to random people, it is unethical and could easily lead to fraud Regards, *** [redacted]
Tuesday, July 12, 2016To Whom It May Concern:We received complaint # [redacted] filed with your office by Wendell [redacted] concerning his Paypal Prepaid Debit Card We attempted to reach Mr [redacted] by phone and email on July and July to review his account, but we have not had the opportunity to speak with him Should Mr [redacted] contact us back, we will be glad to assist him further.We have provided Mr [redacted] with our contact information should he have any additional questions or concerns Thank you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning the inconvenience he experienced after the closing of his NetSpend Prepaid Debit Card account Our Risk Management Team regularly monitors account activity in order to provide a safe and secure product for all of our cardholdersOur Risk Management Team identified risk factors that led to the blocking of Mr [redacted] account on March 9, He is no longer eligible for NetSpend services as a result and the factors that lead to the account closure are kept internal for security reasonsHis disputes claim was closed later that same day and a credit was issued Mr [redacted] will receive a check for the remaining funds on the account within ten business days from the date March 15th We spoke with Mr [redacted] on March 9th and addressed his concerns NetSpend regrets the inconvenience that Mr [redacted] experienced as a result of the closing of his accountWe have provided him our contact information should he have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning a card she has not receivedOn October 17, 2016, Ms [redacted] applied for a NetSpend account on our websiteThe card ending in was mailed to the address Ms [redacted] provided, with 7-business day delivery timeframeOur records show that Ms [redacted] contacted our Customer Service Department on October 21, to find out when she should expect to receive her card Ms [redacted] stated she was told she would receive it by October On October 25, Ms [redacted] contacted us because she had not received her card yetOur records show that we advised Ms [redacted] she should receive it within 7-business days from October 17.A member of our Corporate Response Team spoke with Ms [redacted] on October We confirmed with her that she should receive it by October Our records show that Ms [redacted] received and activated her card on October Additionally, our records do not show having received Ms [redacted] direct deposit yet; however, once we receive her deposit, we will post it promptly.We apologize for the misinformation Ms [redacted] received from our Customer Service Department regarding the delivery timeframe of her cardWe have reported this incident to the management staff of the customer service agents she spoke with We have provided Ms [redacted] with our contact information should she have any additional questions or concerns Thank you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern: Thank you for forwarding Ms [redacted] complaint to usAs you requested, we addressed this matter directly with Ms [redacted] on January 30, by way of telephone, e-mail, or letterIf a letter has been sent, it should be received within the next five business days Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Analyst Netspend, a TSYS Company
To Whom It May Concern: Thank you for forwarding Ms [redacted] complaint to usAs you requested, we addressed this matter directly with Ms [redacted] on September 5, by way of telephoneIf a letter has been sent, it should be received within the next five business daysThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Analyst Netspend, a TSYS Company
Friday, June 17, To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning a card delivery fee On June 11, 2016, Mr [redacted] blocked a card on his account through the automated telephone system He called the next day to report his other card as stolen and to order a replacement We ordered his replacement card with a 1- day delivery timeframe at a cost of $ Mr [redacted] received and activated his new card on June Upon receiving his complaint, we reached out to Mr [redacted] on June 17, but unfortunately, we have not had the opportunity to speak with him We refunded his $expedited card delivery fee We apologize for the service that Mr [redacted] experienced with our Customer Service Department We have reported this incident to the management staff of the customer service agent he spoke with Mr [redacted] has been provided our contact information should he have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company
To Whom It May Concern: We received complaint # filed with your office by [redacted] concerning his direct deposit that was not approved We are required by the USA PATRIOT Act to obtain, verify, and record information that identifies each person who opens a card account with us When our cardholders open a card account or add a secondary cardholder, we ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify themThe requirement to obtain this information is presented on the card packaging prior to purchase and within the terms and conditions that are provided with the card On March 23, 2016, Mr [redacted] ordered a Netspend card through our websiteMr [redacted] attempted to activate his new NetSpend card on October 19, however, our system could not automatically verify his identity information We requested him to provide copies of his identification documents to verify his identity manuallyOur records do not show receiving identity documents and a temporary restriction was placed on Mr [redacted] account on October We received a direct deposit for Mr [redacted] on November 2, 2016, in the amount of $from AMAZON.COMDue to the temporary restriction on Mr [redacted] account, his deposit was rejectedThe deposit was returned to the originator on November Once a deposit is returned, it can take up to business days to be received Mr [redacted] submitted the requested identity documentation and we were able to fully approve his account later the same day A member of our Corporate Response Team spoke with Mr [redacted] on November 8, regarding his depositMr [redacted] understands why his deposit was not approved and then returned to the originatorOnce the originator receives it back into their system, MrEdwards can request that they send it to Netspend again for approval We apologize for the service that Mr [redacted] experienced with our Customer Service Department We have reported this incident to the management staff of the customer service agents he spoke with We have provided Mr [redacted] with our contact information should he have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend, A TSYS Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I still do not have my moneyI consider NetSpend thieves, and will continue to let potential victims be made aware of thisI can see by their social media page that many, many consumers have also been scammed by themI tried REPEATEDLY to contact customer servicce, and verified my identity on two separate occasions, only to be hung up on by people that could not speak English properlyIf I do not get my money back, I will let a lawyer proceed with actions on my behalfI am nowhere near satisifiedI refuse to send my personal information to these thievesI have never been asked to send my social security card to anyone, and I will not start now Regards, [redacted]