Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Tuesday, December 19, To Whom It May Concern: Thank you for forwarding Mr [redacted] ’s complaint [redacted] to usWe are required by the USA PATRIOT Act to obtain, verify, and record information that identifies each person who opens a card account with usWhen our cardholders open a card account or add a secondary cardholder, we ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify themThe requirement to obtain this information is displayed on the card packaging prior to purchaseAs you requested, we addressed this matter directly with Mr [redacted] on December 15, by way of telephoneWe informed Mr [redacted] by email of our actions to resolve his complaintThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] * [redacted] Customer Experience Specialist Netspend, a TSYS Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However I would like this to remain open until I've received the card and have actually used the amount of tge original purchase of $50.00.Thank for assisting me in getting in touch with someone at NETSPENT, as I tried and tried.I will reach out to you when I receive the replacement card[redacted] Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I did not request to close my account there was no need for the one that you guys never sent the card out for three times because I already had a temporary card for the new account it was closed so that would not have duplicate accounts with you guys I have yet to receive any refund or credit or any check and in a further personal note all the confusion and misinformation makes me not want to deal with nets pend at all Regards, [redacted] ***
Wednesday, September 20, To Whom It May Concern: Thank you for forwarding Ms [redacted] ’s complaint [redacted] to usAs you requested, we addressed this matter directly with Ms [redacted] on September 15, by way of telephoneWe informed Ms [redacted] by email on September 20, of the mailing date of her replacement refund checkThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Specialist Netspend, a TSYS Company
Complaint: [redacted] I am rejecting this response because: I stated I had fraud in 2013/so I will file a lawsuit against Netspend and take it to the news Channel because this is ridiculousI know a lot of people with tons of Netspends cardsBut since I'm a black female I can't have a Netspend card Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My name is [redacted] and I Filed a complaint with Revdex.com this morning about 10:15am against NetspendIm wrirting to inform you that a representative from Netspend named Mr [redacted] called me at about 11am and immediately releasedy funds back into my account! Thank you all so much for being here for the peopleI sincerely appreciate itI was given the run around until I contacted Revdex.comAnd an hour later :) man I thank you all!!! Regards, [redacted]
Thursday, December 22, 2016To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning his dispute claimOur December 16, 2016, Mr [redacted] contacted us to dispute pending charges on his Card Account that he did not authorizeWe advised Mr [redacted] that we would need to wait until the charges posted to his Card Account before opening a dispute claimWe released a transaction in the amount of $from ART’S IDEAS, but after releasing the transaction, Mr [redacted] was also charged $from MATTEL DIRECT that later posted to his account.On December 19, Mr [redacted] contacted us to dispute the $transaction that posted to his Card AccountWe blocked his Card Account to prevent any further activityWe opened a dispute claim and promptly began our investigation We also informed Mr [redacted] of the investigation timeframe afforded under Regulation E.A member of our Corporate Response Team spoke with Mr [redacted] on December 22, regarding his dispute claimMr [redacted] understands that the $transaction was released back into his available balance on December We advised that an update on Mr [redacted] claim will be available on January 4, 2017, by 5pm (CST)We also confirmed that Mr [redacted] Card Account has not been closed and he has full access to any available funds that should deposit onto his Card Account.We have provided Mr [redacted] with our contact information should he have any additional questions or concerns Thank you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by Jessie [redacted] concerning a refund for his PayPal Prepaid MasterCard.On March 2, 2016, Mr [redacted] contacted Netspend to activate his new Paypal Prepaid MasterCardAdditional information was needed to approve his account and our Customer Service Department requested that he send copies of his identity documents We were unable to approve the documents Mr [redacted] sent and his account was closed on March A refund check for the account balance was sent to the address we had on file on March 14.Mr [redacted] contacted us on March to advise that he has not received his refund check Our Customer Service Department explained we can not request a new check until April On April 12, we updated Mr [redacted] ’ address and requested a stop payment on the original check A new refund check was mailed on April Upon receipt of his complaint, we spoke with Mr [redacted] on April to apologize for the delay in receiving his refund check We provided the timeframe to receive his new check We have provided Mr [redacted] with our contact information should he have any additional questions or concerns Thank you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not quite satisfactory to meI still do NOT trust them and would like the Revdex.com to keep an eye on this one, I'm afraid they will not handle the problem in a timely manner as they have already lied to me multiple times Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePending they follow through with the arrangement we made via email Regards, [redacted]
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] Ms [redacted] states that she made a $transaction, and the merchant informed her that the transaction was charged backShe wants the chargeback reversed or a refund given to herOn April 3, 2015, Ms [redacted] ’s NetSpend card was charged $from Super Since her card balance was negative $78.75, we declined the charge as insufficient fundsThe merchant later forced the transaction to Ms [redacted] ’s card, resulting in a much larger negative balanceSince the merchant used a non-standard method of collecting those funds, we submitted a chargeback against the merchantWe received funds back from the merchant for the $transaction, but Ms [redacted] ’s account was previously negative before the $transactionWe are currently working to resolve thi matter for Ms [redacted] Our Risk Department has closed her cards and accounts to prevent further undesirable activity from the merchantNetSpend regrets the inconvenience that Ms [redacted] experienced as a result of the merchant collecting funds from her cardWe have provided her with our contact information should she have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
Thursday, September 1, To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning his account upgradeOn June 3, 2016, Mr [redacted] contacted our Customer Service to inquire about an upgrade to his card purchased at SpeedwayThe promotion did not appear on his account so our Customer Service informed him that he was not eligibleThe Speedy Select upgrade is a premier program offered to Speedway cardholders that have received direct deposits totaling $in a calendar monthMr [redacted] ’s account met the criteria for eligibilityA member of our Corporate Response Team spoke with Mr [redacted] on September 1, and explained that our records indicate he has met the eligibility requirementsAs a courtesy, we refunded the discount amount he would have received if his account was upgradedWe also informed him that our IT Group will investigate the reason for the system not showing the upgrade option on his accountWe will inform him directly once the upgrade option has been resolvedWe have provided Mr [redacted] with our contact information should he have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
Complaint: [redacted] I am rejecting this response because: The way I was treated by Netspends customer service was inexcusable and there has been no indication that anything will be done about thisMy funds may have been released back to me but that still does not resolve the treatment issues Regards, [redacted]
To Whom It May Concern:We received additional comment on complaint # [redacted] filed with your office by [redacted] concerning overcharges in fees when making online purchases with eBay She’s asking for NetSpend to inform cardholders of the extra fees that will be incurred when making eBay purchases On November 12, 2015, we spoke with Ms [redacted] to address her concerns, and informed her that we do not control the way eBay processes their transactions Ms [redacted] is on our Pay As You Go Fee PlanThis means that she’s not charged a monthly fee, but is charged for our service to use her card for PIN and signature transactionsMs [redacted] purchased a few items from eBay, but the items were located from different merchantsAs a result, each item was initiated as a separate transaction from eBay, and she was charged a service fee for each transaction Ms [redacted] can contact eBay for further assistance on how they process their ordersWe offered a cost saving Fee Plan that prevents PIN and signature fees from occurring, but Ms [redacted] declinedNetSpend regrets the inconvenience that Ms [redacted] experienced with the fees that occurred from her eBay transactions We have provided her with our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning her dispute claim On June 30, 2016, Ms [redacted] contacted our Customer Service Department to report unauthorized transactions on her account We immediately opened a dispute claim and began our investigationWe also blocked the card to prevent further unauthorized useWe informed Ms [redacted] of the investigation timeframes afforded under Regulation E We completed our investigation of Ms***’s claim on July 5, and provided full reimbursment for the disputed transactions We reached out to her later that day to advise Ms [redacted] of the claim conclusion We also closed her account due to risk factors that were identified and recommended Ms [redacted] to open a new accountWe have ordered Ms [redacted] a card to be expedited free of charge to her address on file and have transferred her funds to her new account.We understand how frustrating it can be to experience unauthorized charges on your accountNetSpend is very committed to providing a safe and secure product.We provided Ms [redacted] with our contact information should she have any additional questions or concerns Thank you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] Ms [redacted] mentions that she received unprofessional responses to her inquiries and did not get assistance with her merchant refundShe requests that this behavior be addressed and wants a refund for the product she never receivedNetSpend apologizes for the uncooperative responses Ms [redacted] received from our representativesWe are in process of reviewing the calls and will take any necessary action to prevent this from happening in the futureWe will continue to educate our staff to be more careful, attentive and service oriented when handling our customer‘s concerns and we appreciate Ms [redacted] for notifying us of this situation.On August 21, 2015, the merchant, Hyatt Gun Shop, credited Ms [redacted] ’s account for $It was available to her immediatelyWe regret the inconvenience that Ms [redacted] experienced while seeking assistance with the merchant refundWe have provided her our contact information should she have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
Wednesday, February 14, To Whom It May Concern: Thank you for forwarding Ms [redacted] complaint [redacted] to usWhen investigating dispute claims reported by our cardholders we adhere to the processes as defined in both Regulation E and in NetSpend cardholder agreements that customers receive when opening an accountWe have reviewed Ms [redacted] dispute claim and we’ve determined that her claim is being handled correctly.As you requested, we addressed this matter directly with Ms [redacted] on February 14, by telephoneWe emailed Ms [redacted] the details outlining our actions to resolve her complaintThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Specialist Netspend a TSYS Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Tuesday, December 19, To Whom It May Concern: Thank you for forwarding Mr [redacted] ’s complaint [redacted] to usWe are required by the USA PATRIOT Act to obtain, verify, and record information that identifies each person who opens a card account with usWhen our cardholders open a card account or add a secondary cardholder, we ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify themThe requirement to obtain this information is displayed on the card packaging prior to purchaseAs you requested, we addressed this matter directly with Mr [redacted] on December 15, by way of telephoneWe informed Mr [redacted] by email of our actions to resolve his complaintThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] * [redacted] Customer Experience Specialist Netspend, a TSYS Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However I would like this to remain open until I've received the card and have actually used the amount of tge original purchase of $50.00.Thank for assisting me in getting in touch with someone at NETSPENT, as I tried and tried.I will reach out to you when I receive the replacement card[redacted] Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I did not request to close my account there was no need for the one that you guys never sent the card out for three times because I already had a temporary card for the new account it was closed so that would not have duplicate accounts with you guys I have yet to receive any refund or credit or any check and in a further personal note all the confusion and misinformation makes me not want to deal with nets pend at all Regards, [redacted] ***
Complaint: [redacted] I am lol rejecting this response because :they still not providing the correct information Regards, [redacted]
Wednesday, September 20, To Whom It May Concern: Thank you for forwarding Ms [redacted] ’s complaint [redacted] to usAs you requested, we addressed this matter directly with Ms [redacted] on September 15, by way of telephoneWe informed Ms [redacted] by email on September 20, of the mailing date of her replacement refund checkThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Specialist Netspend, a TSYS Company
Complaint: [redacted] I am rejecting this response because: I stated I had fraud in 2013/so I will file a lawsuit against Netspend and take it to the news Channel because this is ridiculousI know a lot of people with tons of Netspends cardsBut since I'm a black female I can't have a Netspend card Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My name is [redacted] and I Filed a complaint with Revdex.com this morning about 10:15am against NetspendIm wrirting to inform you that a representative from Netspend named Mr [redacted] called me at about 11am and immediately releasedy funds back into my account! Thank you all so much for being here for the peopleI sincerely appreciate itI was given the run around until I contacted Revdex.comAnd an hour later :) man I thank you all!!! Regards, [redacted]
Thursday, December 22, 2016To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning his dispute claimOur December 16, 2016, Mr [redacted] contacted us to dispute pending charges on his Card Account that he did not authorizeWe advised Mr [redacted] that we would need to wait until the charges posted to his Card Account before opening a dispute claimWe released a transaction in the amount of $from ART’S IDEAS, but after releasing the transaction, Mr [redacted] was also charged $from MATTEL DIRECT that later posted to his account.On December 19, Mr [redacted] contacted us to dispute the $transaction that posted to his Card AccountWe blocked his Card Account to prevent any further activityWe opened a dispute claim and promptly began our investigation We also informed Mr [redacted] of the investigation timeframe afforded under Regulation E.A member of our Corporate Response Team spoke with Mr [redacted] on December 22, regarding his dispute claimMr [redacted] understands that the $transaction was released back into his available balance on December We advised that an update on Mr [redacted] claim will be available on January 4, 2017, by 5pm (CST)We also confirmed that Mr [redacted] Card Account has not been closed and he has full access to any available funds that should deposit onto his Card Account.We have provided Mr [redacted] with our contact information should he have any additional questions or concerns Thank you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by Jessie [redacted] concerning a refund for his PayPal Prepaid MasterCard.On March 2, 2016, Mr [redacted] contacted Netspend to activate his new Paypal Prepaid MasterCardAdditional information was needed to approve his account and our Customer Service Department requested that he send copies of his identity documents We were unable to approve the documents Mr [redacted] sent and his account was closed on March A refund check for the account balance was sent to the address we had on file on March 14.Mr [redacted] contacted us on March to advise that he has not received his refund check Our Customer Service Department explained we can not request a new check until April On April 12, we updated Mr [redacted] ’ address and requested a stop payment on the original check A new refund check was mailed on April Upon receipt of his complaint, we spoke with Mr [redacted] on April to apologize for the delay in receiving his refund check We provided the timeframe to receive his new check We have provided Mr [redacted] with our contact information should he have any additional questions or concerns Thank you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not quite satisfactory to meI still do NOT trust them and would like the Revdex.com to keep an eye on this one, I'm afraid they will not handle the problem in a timely manner as they have already lied to me multiple times Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePending they follow through with the arrangement we made via email Regards, [redacted]
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] Ms [redacted] states that she made a $transaction, and the merchant informed her that the transaction was charged backShe wants the chargeback reversed or a refund given to herOn April 3, 2015, Ms [redacted] ’s NetSpend card was charged $from Super Since her card balance was negative $78.75, we declined the charge as insufficient fundsThe merchant later forced the transaction to Ms [redacted] ’s card, resulting in a much larger negative balanceSince the merchant used a non-standard method of collecting those funds, we submitted a chargeback against the merchantWe received funds back from the merchant for the $transaction, but Ms [redacted] ’s account was previously negative before the $transactionWe are currently working to resolve thi matter for Ms [redacted] Our Risk Department has closed her cards and accounts to prevent further undesirable activity from the merchantNetSpend regrets the inconvenience that Ms [redacted] experienced as a result of the merchant collecting funds from her cardWe have provided her with our contact information should she have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
Thursday, September 1, To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning his account upgradeOn June 3, 2016, Mr [redacted] contacted our Customer Service to inquire about an upgrade to his card purchased at SpeedwayThe promotion did not appear on his account so our Customer Service informed him that he was not eligibleThe Speedy Select upgrade is a premier program offered to Speedway cardholders that have received direct deposits totaling $in a calendar monthMr [redacted] ’s account met the criteria for eligibilityA member of our Corporate Response Team spoke with Mr [redacted] on September 1, and explained that our records indicate he has met the eligibility requirementsAs a courtesy, we refunded the discount amount he would have received if his account was upgradedWe also informed him that our IT Group will investigate the reason for the system not showing the upgrade option on his accountWe will inform him directly once the upgrade option has been resolvedWe have provided Mr [redacted] with our contact information should he have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
Complaint: [redacted] I am rejecting this response because: The way I was treated by Netspends customer service was inexcusable and there has been no indication that anything will be done about thisMy funds may have been released back to me but that still does not resolve the treatment issues Regards, [redacted]
To Whom It May Concern:We received additional comment on complaint # [redacted] filed with your office by [redacted] concerning overcharges in fees when making online purchases with eBay She’s asking for NetSpend to inform cardholders of the extra fees that will be incurred when making eBay purchases On November 12, 2015, we spoke with Ms [redacted] to address her concerns, and informed her that we do not control the way eBay processes their transactions Ms [redacted] is on our Pay As You Go Fee PlanThis means that she’s not charged a monthly fee, but is charged for our service to use her card for PIN and signature transactionsMs [redacted] purchased a few items from eBay, but the items were located from different merchantsAs a result, each item was initiated as a separate transaction from eBay, and she was charged a service fee for each transaction Ms [redacted] can contact eBay for further assistance on how they process their ordersWe offered a cost saving Fee Plan that prevents PIN and signature fees from occurring, but Ms [redacted] declinedNetSpend regrets the inconvenience that Ms [redacted] experienced with the fees that occurred from her eBay transactions We have provided her with our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning her dispute claim On June 30, 2016, Ms [redacted] contacted our Customer Service Department to report unauthorized transactions on her account We immediately opened a dispute claim and began our investigationWe also blocked the card to prevent further unauthorized useWe informed Ms [redacted] of the investigation timeframes afforded under Regulation E We completed our investigation of Ms***’s claim on July 5, and provided full reimbursment for the disputed transactions We reached out to her later that day to advise Ms [redacted] of the claim conclusion We also closed her account due to risk factors that were identified and recommended Ms [redacted] to open a new accountWe have ordered Ms [redacted] a card to be expedited free of charge to her address on file and have transferred her funds to her new account.We understand how frustrating it can be to experience unauthorized charges on your accountNetSpend is very committed to providing a safe and secure product.We provided Ms [redacted] with our contact information should she have any additional questions or concerns Thank you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] Ms [redacted] mentions that she received unprofessional responses to her inquiries and did not get assistance with her merchant refundShe requests that this behavior be addressed and wants a refund for the product she never receivedNetSpend apologizes for the uncooperative responses Ms [redacted] received from our representativesWe are in process of reviewing the calls and will take any necessary action to prevent this from happening in the futureWe will continue to educate our staff to be more careful, attentive and service oriented when handling our customer‘s concerns and we appreciate Ms [redacted] for notifying us of this situation.On August 21, 2015, the merchant, Hyatt Gun Shop, credited Ms [redacted] ’s account for $It was available to her immediatelyWe regret the inconvenience that Ms [redacted] experienced while seeking assistance with the merchant refundWe have provided her our contact information should she have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
Wednesday, February 14, To Whom It May Concern: Thank you for forwarding Ms [redacted] complaint [redacted] to usWhen investigating dispute claims reported by our cardholders we adhere to the processes as defined in both Regulation E and in NetSpend cardholder agreements that customers receive when opening an accountWe have reviewed Ms [redacted] dispute claim and we’ve determined that her claim is being handled correctly.As you requested, we addressed this matter directly with Ms [redacted] on February 14, by telephoneWe emailed Ms [redacted] the details outlining our actions to resolve her complaintThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Specialist Netspend a TSYS Company