Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Monday, November 23, 2015To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning a rejected ACH debit from her account She’s requesting to be reimbursed for late fees and return check fees associated with her declined payment For ACH (Automated Clearing House) deposits and debits, the name must match a cardholder on the account in order to be processed When Ms [redacted] attempted to pay her rent by ACH debit, the payment was rejected due to the name not matching the account On November 5, 2015, [redacted] attempted to debit Ms***’s account by way of an ACH debit The request included an amount to debit, a name that did not match one listed on the account, and a settlement date for the completion on the transaction Our Electronic Funds Transfer Department reviewed the request and rejected it in accordance with the NACHA (National Automated Clearing House Association) rules on November 5th Ms [redacted] later added the secondary cardholder to her account on November 18th We reached out to Ms [redacted] on November 23rd by telephone and email Unfortunately, we have not had the opportunity to speak with her We will address her concerns once she returns our call NetSpend regrets the inconvenience that Ms [redacted] experienced with the use of her card / account She has been given our contact information should she have any additional question or concerns Thank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
Tuesday, February 20, 2018To Whom It May Concern: Thank you for forwarding Mr [redacted] ’ complaint to usWe attempted to reach Mr [redacted] ’ by phone and email on February 20, 2018, but unfortunately, we were unable to speak with himThe email we sent Mr [redacted] outlined our actions to resolve his complaintHis case has been assigned to a Corporate Customer Response Team Analyst, [redacted] Should he contact our Customer Service Department we have left notes on his account for him to be connected with [redacted] to further assist him with this matterThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern.Thank you, [redacted] Customer Experience AnalystNetspend, a TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning the inconvenience she is experiencing with a merchant billing dispute On April 1st, I spoke with the merchant who confirmed the issues are not related and that the chargeback process should proceed accordinglyI advised Ms [redacted] of this on the same dayWe understand that the dispute process can be lengthy and we appreciate Ms [redacted] ’s patience We have provided her with our contact information should she have any additional questions or concerns Thank you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Company
Thursday, December 22, 2016To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning his dispute claimOur December 16, 2016, Mr [redacted] contacted us to dispute pending charges on his Card Account that he did not authorizeWe advised Mr [redacted] that we would need to wait until the charges posted to his Card Account before opening a dispute claimWe released a transaction in the amount of $from ART’S IDEAS, but after releasing the transaction, Mr [redacted] was also charged $from MATTEL DIRECT that later posted to his account.On December 19, Mr [redacted] contacted us to dispute the $transaction that posted to his Card AccountWe blocked his Card Account to prevent any further activityWe opened a dispute claim and promptly began our investigation We also informed Mr [redacted] of the investigation timeframe afforded under Regulation E.A member of our Corporate Response Team spoke with Mr [redacted] on December 22, regarding his dispute claimMr [redacted] understands that the $transaction was released back into his available balance on December We advised that an update on Mr [redacted] claim will be available on January 4, 2017, by 5pm (CST)We also confirmed that Mr [redacted] Card Account has not been closed and he has full access to any available funds that should deposit onto his Card Account.We have provided Mr [redacted] with our contact information should he have any additional questions or concerns Thank you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Company
Complaint: [redacted] I am rejecting this response because: I stated I had fraud in 2013/so I will file a lawsuit against Netspend and take it to the news Channel because this is ridiculousI know a lot of people with tons of Netspends cardsBut since I'm a black female I can't have a Netspend card Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My name is [redacted] and I Filed a complaint with Revdex.com this morning about 10:15am against NetspendIm wrirting to inform you that a representative from Netspend named Mr [redacted] called me at about 11am and immediately releasedy funds back into my account! Thank you all so much for being here for the peopleI sincerely appreciate itI was given the run around until I contacted Revdex.comAnd an hour later :) man I thank you all!!! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I did not request to close my account there was no need for the one that you guys never sent the card out for three times because I already had a temporary card for the new account it was closed so that would not have duplicate accounts with you guys I have yet to receive any refund or credit or any check and in a further personal note all the confusion and misinformation makes me not want to deal with nets pend at all Regards, [redacted] ***
Wednesday, September 20, To Whom It May Concern: Thank you for forwarding Ms [redacted] ’s complaint [redacted] to usAs you requested, we addressed this matter directly with Ms [redacted] on September 15, by way of telephoneWe informed Ms [redacted] by email on September 20, of the mailing date of her replacement refund checkThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Specialist Netspend, a TSYS Company
To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning a card for her account that she has not received On March 30, 2017, Ms [redacted] reported her card was stolen through her online account center Ms [redacted] contacted our Customer Service Department the same day and ordered a Netspend Premier card to be shipped to her updated address Ms [redacted] contacted us on April 12, to inquire about the status her card deliveryThe card was returned to us from the US Postal Services as undeliverable because the apartment number was not added We updated the address and ordered a replacement card Ms [redacted] requested expedited shipping and agreed to the fee of $ She should receive the card within business days A member from our Corporate Office spoke with Ms [redacted] on April 12, to provide further insight about her card delivery We refunded her card account the $expedited shipping fee On April 13, we mailed Ms [redacted] a temporary card via UPS, next day air, to ensure she would have access to her funds before the weekendOur records show Ms [redacted] received and activated the card ending with [redacted] on April We are sorry to hear that Ms [redacted] had a bad experience with our Customer Service Department We have reported this incident to the management staff of the customer service agents she spoke with to ensure that they receive appropriate coaching on our policies and procedures We have provided Ms [redacted] with our direct contact information should she have any additional questions concerning this matter Thank you, [redacted] Customer Experience Specialist Netspend, a TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning the closure of her accountMs [redacted] expressed her dissatisfaction when speaking to our agents and would like to know information concerning the closure of her account.Our Risk Management Team regularly monitors cardholder accounts in order to provide a safe and secure product for all of our cardholdersOur Risk Management Team identified risk factors that led to the closing of Ms***’s account on December 21, She is no longer eligible for NetSpend services due to the risk factors that were identifiedThis means that Ms [redacted] will be prevented from opening any other account through programs that are managed by NetSpendOn January 11, 2016, we spoke with Ms [redacted] and addressed her concernsWe also submitted a request to mail her a check for the remaining balance on her accountShe should receive the check within business days.NetSpend regrets the inconvenience that Ms [redacted] experiencedWe have provided her our contact information should she have any additional questions or concerns.Thank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
Wednesday, February 14, To Whom It May Concern: Thank you for forwarding Ms [redacted] complaint [redacted] to usWhen investigating dispute claims reported by our cardholders we adhere to the processes as defined in both Regulation E and in NetSpend cardholder agreements that customers receive when opening an accountWe have reviewed Ms [redacted] dispute claim and we’ve determined that her claim is being handled correctly.As you requested, we addressed this matter directly with Ms [redacted] on February 14, by telephoneWe emailed Ms [redacted] the details outlining our actions to resolve her complaintThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Specialist Netspend a TSYS Company
To Whom It May Concern:We received additional comment on complaint # [redacted] filed with your office by [redacted] concerning overcharges in fees when making online purchases with eBay She’s asking for NetSpend to inform cardholders of the extra fees that will be incurred when making eBay purchases On November 12, 2015, we spoke with Ms [redacted] to address her concerns, and informed her that we do not control the way eBay processes their transactions Ms [redacted] is on our Pay As You Go Fee PlanThis means that she’s not charged a monthly fee, but is charged for our service to use her card for PIN and signature transactionsMs [redacted] purchased a few items from eBay, but the items were located from different merchantsAs a result, each item was initiated as a separate transaction from eBay, and she was charged a service fee for each transaction Ms [redacted] can contact eBay for further assistance on how they process their ordersWe offered a cost saving Fee Plan that prevents PIN and signature fees from occurring, but Ms [redacted] declinedNetSpend regrets the inconvenience that Ms [redacted] experienced with the fees that occurred from her eBay transactions We have provided her with our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not quite satisfactory to meI still do NOT trust them and would like the Revdex.com to keep an eye on this one, I'm afraid they will not handle the problem in a timely manner as they have already lied to me multiple times Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePending they follow through with the arrangement we made via email Regards, [redacted]
Thursday, September 1, To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning his account upgradeOn June 3, 2016, Mr [redacted] contacted our Customer Service to inquire about an upgrade to his card purchased at SpeedwayThe promotion did not appear on his account so our Customer Service informed him that he was not eligibleThe Speedy Select upgrade is a premier program offered to Speedway cardholders that have received direct deposits totaling $in a calendar monthMr [redacted] ’s account met the criteria for eligibilityA member of our Corporate Response Team spoke with Mr [redacted] on September 1, and explained that our records indicate he has met the eligibility requirementsAs a courtesy, we refunded the discount amount he would have received if his account was upgradedWe also informed him that our IT Group will investigate the reason for the system not showing the upgrade option on his accountWe will inform him directly once the upgrade option has been resolvedWe have provided Mr [redacted] with our contact information should he have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] Ms [redacted] mentions that she received unprofessional responses to her inquiries and did not get assistance with her merchant refundShe requests that this behavior be addressed and wants a refund for the product she never receivedNetSpend apologizes for the uncooperative responses Ms [redacted] received from our representativesWe are in process of reviewing the calls and will take any necessary action to prevent this from happening in the futureWe will continue to educate our staff to be more careful, attentive and service oriented when handling our customer‘s concerns and we appreciate Ms [redacted] for notifying us of this situation.On August 21, 2015, the merchant, Hyatt Gun Shop, credited Ms [redacted] ’s account for $It was available to her immediatelyWe regret the inconvenience that Ms [redacted] experienced while seeking assistance with the merchant refundWe have provided her our contact information should she have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] Ms [redacted] states that she made a $transaction, and the merchant informed her that the transaction was charged backShe wants the chargeback reversed or a refund given to herOn April 3, 2015, Ms [redacted] ’s NetSpend card was charged $from Super Since her card balance was negative $78.75, we declined the charge as insufficient fundsThe merchant later forced the transaction to Ms [redacted] ’s card, resulting in a much larger negative balanceSince the merchant used a non-standard method of collecting those funds, we submitted a chargeback against the merchantWe received funds back from the merchant for the $transaction, but Ms [redacted] ’s account was previously negative before the $transactionWe are currently working to resolve thi matter for Ms [redacted] Our Risk Department has closed her cards and accounts to prevent further undesirable activity from the merchantNetSpend regrets the inconvenience that Ms [redacted] experienced as a result of the merchant collecting funds from her cardWe have provided her with our contact information should she have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by Jessie [redacted] concerning a refund for his PayPal Prepaid MasterCard.On March 2, 2016, Mr [redacted] contacted Netspend to activate his new Paypal Prepaid MasterCardAdditional information was needed to approve his account and our Customer Service Department requested that he send copies of his identity documents We were unable to approve the documents Mr [redacted] sent and his account was closed on March A refund check for the account balance was sent to the address we had on file on March 14.Mr [redacted] contacted us on March to advise that he has not received his refund check Our Customer Service Department explained we can not request a new check until April On April 12, we updated Mr [redacted] ’ address and requested a stop payment on the original check A new refund check was mailed on April Upon receipt of his complaint, we spoke with Mr [redacted] on April to apologize for the delay in receiving his refund check We provided the timeframe to receive his new check We have provided Mr [redacted] with our contact information should he have any additional questions or concerns Thank you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Monday, November 23, 2015To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning a rejected ACH debit from her account She’s requesting to be reimbursed for late fees and return check fees associated with her declined payment For ACH (Automated Clearing House) deposits and debits, the name must match a cardholder on the account in order to be processed When Ms [redacted] attempted to pay her rent by ACH debit, the payment was rejected due to the name not matching the account On November 5, 2015, [redacted] attempted to debit Ms***’s account by way of an ACH debit The request included an amount to debit, a name that did not match one listed on the account, and a settlement date for the completion on the transaction Our Electronic Funds Transfer Department reviewed the request and rejected it in accordance with the NACHA (National Automated Clearing House Association) rules on November 5th Ms [redacted] later added the secondary cardholder to her account on November 18th We reached out to Ms [redacted] on November 23rd by telephone and email Unfortunately, we have not had the opportunity to speak with her We will address her concerns once she returns our call NetSpend regrets the inconvenience that Ms [redacted] experienced with the use of her card / account She has been given our contact information should she have any additional question or concerns Thank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
Tuesday, February 20, 2018To Whom It May Concern: Thank you for forwarding Mr [redacted] ’ complaint to usWe attempted to reach Mr [redacted] ’ by phone and email on February 20, 2018, but unfortunately, we were unable to speak with himThe email we sent Mr [redacted] outlined our actions to resolve his complaintHis case has been assigned to a Corporate Customer Response Team Analyst, [redacted] Should he contact our Customer Service Department we have left notes on his account for him to be connected with [redacted] to further assist him with this matterThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern.Thank you, [redacted] Customer Experience AnalystNetspend, a TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning the inconvenience she is experiencing with a merchant billing dispute On April 1st, I spoke with the merchant who confirmed the issues are not related and that the chargeback process should proceed accordinglyI advised Ms [redacted] of this on the same dayWe understand that the dispute process can be lengthy and we appreciate Ms [redacted] ’s patience We have provided her with our contact information should she have any additional questions or concerns Thank you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Company
Thursday, December 22, 2016To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning his dispute claimOur December 16, 2016, Mr [redacted] contacted us to dispute pending charges on his Card Account that he did not authorizeWe advised Mr [redacted] that we would need to wait until the charges posted to his Card Account before opening a dispute claimWe released a transaction in the amount of $from ART’S IDEAS, but after releasing the transaction, Mr [redacted] was also charged $from MATTEL DIRECT that later posted to his account.On December 19, Mr [redacted] contacted us to dispute the $transaction that posted to his Card AccountWe blocked his Card Account to prevent any further activityWe opened a dispute claim and promptly began our investigation We also informed Mr [redacted] of the investigation timeframe afforded under Regulation E.A member of our Corporate Response Team spoke with Mr [redacted] on December 22, regarding his dispute claimMr [redacted] understands that the $transaction was released back into his available balance on December We advised that an update on Mr [redacted] claim will be available on January 4, 2017, by 5pm (CST)We also confirmed that Mr [redacted] Card Account has not been closed and he has full access to any available funds that should deposit onto his Card Account.We have provided Mr [redacted] with our contact information should he have any additional questions or concerns Thank you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Company
Complaint: [redacted] I am rejecting this response because: I stated I had fraud in 2013/so I will file a lawsuit against Netspend and take it to the news Channel because this is ridiculousI know a lot of people with tons of Netspends cardsBut since I'm a black female I can't have a Netspend card Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My name is [redacted] and I Filed a complaint with Revdex.com this morning about 10:15am against NetspendIm wrirting to inform you that a representative from Netspend named Mr [redacted] called me at about 11am and immediately releasedy funds back into my account! Thank you all so much for being here for the peopleI sincerely appreciate itI was given the run around until I contacted Revdex.comAnd an hour later :) man I thank you all!!! Regards, [redacted]
Complaint: [redacted] I am lol rejecting this response because :they still not providing the correct information Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I did not request to close my account there was no need for the one that you guys never sent the card out for three times because I already had a temporary card for the new account it was closed so that would not have duplicate accounts with you guys I have yet to receive any refund or credit or any check and in a further personal note all the confusion and misinformation makes me not want to deal with nets pend at all Regards, [redacted] ***
Wednesday, September 20, To Whom It May Concern: Thank you for forwarding Ms [redacted] ’s complaint [redacted] to usAs you requested, we addressed this matter directly with Ms [redacted] on September 15, by way of telephoneWe informed Ms [redacted] by email on September 20, of the mailing date of her replacement refund checkThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Specialist Netspend, a TSYS Company
To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning a card for her account that she has not received On March 30, 2017, Ms [redacted] reported her card was stolen through her online account center Ms [redacted] contacted our Customer Service Department the same day and ordered a Netspend Premier card to be shipped to her updated address Ms [redacted] contacted us on April 12, to inquire about the status her card deliveryThe card was returned to us from the US Postal Services as undeliverable because the apartment number was not added We updated the address and ordered a replacement card Ms [redacted] requested expedited shipping and agreed to the fee of $ She should receive the card within business days A member from our Corporate Office spoke with Ms [redacted] on April 12, to provide further insight about her card delivery We refunded her card account the $expedited shipping fee On April 13, we mailed Ms [redacted] a temporary card via UPS, next day air, to ensure she would have access to her funds before the weekendOur records show Ms [redacted] received and activated the card ending with [redacted] on April We are sorry to hear that Ms [redacted] had a bad experience with our Customer Service Department We have reported this incident to the management staff of the customer service agents she spoke with to ensure that they receive appropriate coaching on our policies and procedures We have provided Ms [redacted] with our direct contact information should she have any additional questions concerning this matter Thank you, [redacted] Customer Experience Specialist Netspend, a TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning the closure of her accountMs [redacted] expressed her dissatisfaction when speaking to our agents and would like to know information concerning the closure of her account.Our Risk Management Team regularly monitors cardholder accounts in order to provide a safe and secure product for all of our cardholdersOur Risk Management Team identified risk factors that led to the closing of Ms***’s account on December 21, She is no longer eligible for NetSpend services due to the risk factors that were identifiedThis means that Ms [redacted] will be prevented from opening any other account through programs that are managed by NetSpendOn January 11, 2016, we spoke with Ms [redacted] and addressed her concernsWe also submitted a request to mail her a check for the remaining balance on her accountShe should receive the check within business days.NetSpend regrets the inconvenience that Ms [redacted] experiencedWe have provided her our contact information should she have any additional questions or concerns.Thank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
Wednesday, February 14, To Whom It May Concern: Thank you for forwarding Ms [redacted] complaint [redacted] to usWhen investigating dispute claims reported by our cardholders we adhere to the processes as defined in both Regulation E and in NetSpend cardholder agreements that customers receive when opening an accountWe have reviewed Ms [redacted] dispute claim and we’ve determined that her claim is being handled correctly.As you requested, we addressed this matter directly with Ms [redacted] on February 14, by telephoneWe emailed Ms [redacted] the details outlining our actions to resolve her complaintThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Specialist Netspend a TSYS Company
To Whom It May Concern:We received additional comment on complaint # [redacted] filed with your office by [redacted] concerning overcharges in fees when making online purchases with eBay She’s asking for NetSpend to inform cardholders of the extra fees that will be incurred when making eBay purchases On November 12, 2015, we spoke with Ms [redacted] to address her concerns, and informed her that we do not control the way eBay processes their transactions Ms [redacted] is on our Pay As You Go Fee PlanThis means that she’s not charged a monthly fee, but is charged for our service to use her card for PIN and signature transactionsMs [redacted] purchased a few items from eBay, but the items were located from different merchantsAs a result, each item was initiated as a separate transaction from eBay, and she was charged a service fee for each transaction Ms [redacted] can contact eBay for further assistance on how they process their ordersWe offered a cost saving Fee Plan that prevents PIN and signature fees from occurring, but Ms [redacted] declinedNetSpend regrets the inconvenience that Ms [redacted] experienced with the fees that occurred from her eBay transactions We have provided her with our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not quite satisfactory to meI still do NOT trust them and would like the Revdex.com to keep an eye on this one, I'm afraid they will not handle the problem in a timely manner as they have already lied to me multiple times Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePending they follow through with the arrangement we made via email Regards, [redacted]
Thursday, September 1, To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning his account upgradeOn June 3, 2016, Mr [redacted] contacted our Customer Service to inquire about an upgrade to his card purchased at SpeedwayThe promotion did not appear on his account so our Customer Service informed him that he was not eligibleThe Speedy Select upgrade is a premier program offered to Speedway cardholders that have received direct deposits totaling $in a calendar monthMr [redacted] ’s account met the criteria for eligibilityA member of our Corporate Response Team spoke with Mr [redacted] on September 1, and explained that our records indicate he has met the eligibility requirementsAs a courtesy, we refunded the discount amount he would have received if his account was upgradedWe also informed him that our IT Group will investigate the reason for the system not showing the upgrade option on his accountWe will inform him directly once the upgrade option has been resolvedWe have provided Mr [redacted] with our contact information should he have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] Ms [redacted] mentions that she received unprofessional responses to her inquiries and did not get assistance with her merchant refundShe requests that this behavior be addressed and wants a refund for the product she never receivedNetSpend apologizes for the uncooperative responses Ms [redacted] received from our representativesWe are in process of reviewing the calls and will take any necessary action to prevent this from happening in the futureWe will continue to educate our staff to be more careful, attentive and service oriented when handling our customer‘s concerns and we appreciate Ms [redacted] for notifying us of this situation.On August 21, 2015, the merchant, Hyatt Gun Shop, credited Ms [redacted] ’s account for $It was available to her immediatelyWe regret the inconvenience that Ms [redacted] experienced while seeking assistance with the merchant refundWe have provided her our contact information should she have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] Ms [redacted] states that she made a $transaction, and the merchant informed her that the transaction was charged backShe wants the chargeback reversed or a refund given to herOn April 3, 2015, Ms [redacted] ’s NetSpend card was charged $from Super Since her card balance was negative $78.75, we declined the charge as insufficient fundsThe merchant later forced the transaction to Ms [redacted] ’s card, resulting in a much larger negative balanceSince the merchant used a non-standard method of collecting those funds, we submitted a chargeback against the merchantWe received funds back from the merchant for the $transaction, but Ms [redacted] ’s account was previously negative before the $transactionWe are currently working to resolve thi matter for Ms [redacted] Our Risk Department has closed her cards and accounts to prevent further undesirable activity from the merchantNetSpend regrets the inconvenience that Ms [redacted] experienced as a result of the merchant collecting funds from her cardWe have provided her with our contact information should she have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by Jessie [redacted] concerning a refund for his PayPal Prepaid MasterCard.On March 2, 2016, Mr [redacted] contacted Netspend to activate his new Paypal Prepaid MasterCardAdditional information was needed to approve his account and our Customer Service Department requested that he send copies of his identity documents We were unable to approve the documents Mr [redacted] sent and his account was closed on March A refund check for the account balance was sent to the address we had on file on March 14.Mr [redacted] contacted us on March to advise that he has not received his refund check Our Customer Service Department explained we can not request a new check until April On April 12, we updated Mr [redacted] ’ address and requested a stop payment on the original check A new refund check was mailed on April Upon receipt of his complaint, we spoke with Mr [redacted] on April to apologize for the delay in receiving his refund check We provided the timeframe to receive his new check We have provided Mr [redacted] with our contact information should he have any additional questions or concerns Thank you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Company