Realpage Utility Management Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.NWP has an account open in my name and requires payments to be payable directly to NWP The account AT NWP shows a credit balance I expect a refund to be made directly to me, without involving a 3rd party who may hesitate to return the funds NWP is accepting checks from individuals written directly to NWP while simultaneously denying any business relationship with those same same peopleThis is clearly a nonsensical stance In addition, this business has said that they called a different number than the one I have repeatedly given them and they have on file as part of this complaint Once again, the number is 425-444-5400.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below That is not an acceptable resolution I have submitted a formal complain to the PUCThe national and local media will be notified as well Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I don't feel that is a professional response because it's not my fault that the establishment made a mistake and was not properly billing their customersAs a business if you discover you were not billing a customer properly you take that as a lost and move onIt's very unprofessional to tell your customers they have to pay for your mistakesThen I was not informed of this increase/mistake until the day before the payment was dueIt's not a matter of if I have the money it's about running your business properly.] If I have to take further action beyond Revdex.com then I will because this is very poor customer service.] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.NWP has not addressed my concernI was not stating that I wasn't reimbursed for over a yearI was reimbursed due to my diligence with my residence management I stated that being over-billed is a practice of NWP My concern is my bill for services July to present is not reflecting the correct usageEach time I call NWP and discuss this problem, I am told that there "is a problem with your service since I see a spike in your service" Customer service continues to tell me about dates on which my service "spiked" with little to no explanationI have called at least times I am questioning why my usage went from 531- gallon units per month to double that amount thereafter, see the period mentioned above As I stated, my usage was between 500-gallon units per month for years and then again back on June This is where it should beMy home situation has not changed and there is not a problem such as a leak in my apartment My maintenance has checked several timesAs far as "taking it up with my apartment complex", my apartment has been contacted numerous times and claims that my meter must be broken There has to be an explanation as to why my water usage went from your bill on June of - gallon units to 1-gallon units every month thereafter NWP has not addressed that issue which is the real problem I have been trying to address Look at my previous water bills for years 2012- and the beginning of I cannot retrieve those bills online as NWP does not make them available anymore to me anymore, I triedI have bills showing when my bill went from between 500-1-gallon units in to being "estimated" at 1-gallon units per month Then water usage went back again to 531-gallon units after NWP "fixed" my meter So why did the bill go up again month later? Because my meter is not fixedI have been living in this unit since 2008., alone! Regards, [redacted]

Hello Thank you for sharing your concerns with NWPAttached is the billing methodology letter used for your communityWe’ve also received confirmation that these concerns have been addressed by your property management officeIf you have any further questions or concerns, please contact our Resident Services Manager at [redacted]

I hope that this is the right company, boy do I have a beef with them. we live at Lansdowne towers apartments and because my husband is disabled we cannot turn the heat on for the winter months because it makes him sick and he winds up in the hospital. we are always being constantly harassed and singled out because our utility bill is low. they come and inspect our apartment every month to either find something wrong or to find a way to jack up our existing bill! this is the third time that they come out and find excuses to make our bill bigger than what it is. the name of the company is real page utility management and if there was some way I could report them to the public utility commission I would. I am so fed up with them coming out its beyond words. how many times do we have to tell these people what the situation is and stop them from coming out to jack up our bill to fit their needs. !.

Thank you for reaching out to NWPPlease note that as a third party billing provider for the community, the bill date and due date may fluctuate from time to timeYour Autopay feature will not follow this fluctuation which is why we advise customers to set a pay date about business days prior
to the average due dateWe apologize that this was not communicated beforehand but, this can serve as that communicationWe’ve also confirmed that the current pay date is the 5th of every month which is in line with the average due dateNonetheless, we’ve credited a total of $to the account for late fees previously appliedNo further late fees will be credited unless deemed an NWP errorThank you and if you have any further questions, please contact our Resident Services Manager at ***

Dear Ms***-*** First and foremost, we apologize for the miscommunication you were provided in regards to the credit balance on your NWP accountA request has been submitted to have this amount be refunded to you and mailed to the address you specify in your complaint: *** *** ***,
*** ** ***If you have any further questions or concerns, please reach out to our Resident Services Manager at ***

Hello Ms*** Thank you so much for reaching out to usNWP is a utility cost recovery company that works with your community to bill you for water and sewerIn review of your account, all metered usage for your unit is reflecting as actual usage (not estimation) and within average range for
family of one or higherWe see no billing discrepancies at this timeNow, to further ensure that the usage being registered by your meter is indeed yours, we will request that your community contact NWP to facilitate a live bucket testIf you have any further questions or concerns, please contact our Resident Services Manager at ***Have a wonderful day and best regards

Hello Ms*** Thank you for reaching out to NWPWe’d like to relay our sincerest apologize for any inconvenienceA message speaking to the total back-billed amount of $was presented to you on your September billing statementThis amount will be distributed amongst your September,
October and November billing statements, to recover what should have originally been billed to youThese charges are accurate, therefore a credit will not be honored for this occurrenceIf you need further assistance or need more time to reconcile these charges, we will be more than happy to relay that your management officeBest Regards, NWP

Mr***,Thank you so much for reaching out to us and we sincerely apologize for any inconvenience as it is not our intention to do soThe reason that the refund had to be sent to your community is because our service contract is with *** *** directly, and not with the residentsWe apologize
if this wasn’t clearly explained to youOnce the community receives the refund check, they will be able to reconcile this matter directly with youFurthermore, a call was made out to you on 10-16-but, it was to the contact phone number we have on file of 505-603-If you have any further questions, you can contact our Resident Services Manager at 949-253-

Hello Ms***
Thank you for sharing your concerns via the Revdex.comAs stated within your complaint, the property has already adjusted whatever was necessary as payments are made directly to their management officeAll metered usage you’ve been billed for post the period of
3-17-through 4-14-is actual usage and not an estimationAt this point, there are no further credits necessary for the timeframe you are stating in your complaintIf you have any further questions you may reach out directly to our Resident Services Manager at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I ask that you look at the bill dated Billing Service: 03/17/- 04/14/which states Tier 1: (gal units) @ $0.003270 Tier 1: (gal units) @ $0.005850 Due date 06/01/201503/17/- 04/14/ gal units04/15/- 05/14/gal units05/15/- 06/14/gal units06/15/- 07/14/gal units07/15/- 08/14/gal units08/15/- 09/14/gal units09/15/- 10/14/gal unitsI do not have a any leaks in my apartment and my personal usage has not changed I am not convinced that my meter is working properly.Again, I never received any word regarding the service person who entered my apartment and checked my meter month ago I have had NWP service techsin my apartment numerous times over the last yearI have never been given any status their visits
Regards,
*** ***

Hello Ms*** - Thank you for reaching out to NWPFirst
and foremost, we'd like to apologize for any inconvenience and miscommunication
provided to you by NWPPlease know that this is never our intentionAs a
utility cost recovery company, we work closely with your community to
address
certain meter concernsAlthough our goal is to provide you with an actual
read, our current billing structure is one where estimated read will be billed
if actual meter reads are unavailableYour current reads are based on your own
historical and actual metered usageWe are currently working with your
community to resume billing you an actual metered usageIf you have any
further questions or concerns you may contact our Resident Services Manager
directly at ***

Hello and thank you for sharing your concernsNWP will take the following steps to ensure your meter is reading accuratelyIf there are concerns that arise, we will work with your community to address them appropriately and provided any warranted credits
Request to have a LIVE bucket test be
conducted between NWP and your maintenance teamThis will provide a more solid and real time confirmation that your water consumption and measurement thereof is in sync
Request that your meter be checked on NWP’s next visit to your community

Hello
Our records indicate that NWP paid a visit to the community and provided service to MsBlumentstein's meter between 12-10-and 12-11-Confirmation was provided that the meter was checked and that the meter is working properlyIf any further clarification is needed, please let us know and we'll be happy to assist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There is a clear problem in my bills which have been increasing every month while there is no increase in the actual consumption. I requested NWP to check and replace the meter and the sensor, so I can get the correct usage. The property management informed me that they replaced the sensor last month and I'd like to wait for this month bill and compare it with the previous months. If the new bill showes a difference, I expect NWP to refund the amount.
Regards,
[redacted]