Realpage Utility Management Inc

Hello [redacted] - We apologize for any miscommuncaiton or inconvenience during this investigation process. We can confirm at this point, that although we see no discrepancy with your metered usage, we've requested our metering team to physically check your meter on the next visit to your community. We will provide this update to your community, as well, so that we are all on the same page. Thank you and best regards.

Hello Mr. [redacted] – Thank you for reaching out to NWP. We sincerely apologize for any misinformation provided to you. NWP has no way to know how long it will take your bank to transmit your payment. We can confirm that it was received on 8-18-2016, which was 2 days past the due date. Nevertheless,...

we’ve credited your late fee of $7.00. The balance on the account will be $31.42 and will be due on 9-14-2016. As long as the payment is received and posted to your account by 9-14-2016, no late fee will be applied. Thank you and if you have any further questions or concerns, please contact our Resident Services Manager at [redacted]

Ms.[redacted] - Please know that we will continue to work with your community to help address and resolve all your concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
That is not an acceptable resolution.  I have submitted a formal complain to the PUC. The national and local media will be notified as well.
Regards,
[redacted]

Hello
Thank you for sharing your concerns with NWP. Attached is the billing methodology letter used for your community. We’ve also received confirmation that these concerns have been addressed by your property management office. If you have any further questions or concerns, please contact our...

Resident Services Manager at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Hello Ms. [redacted] Thank you so much for reaching out to us regarding your concern with NWP. We apologize that you experienced any inconvenience in making your payment as this is not our intention. What you experienced is not a typical occurrence and will investigate to inquire about what occurred....

Nonetheless, we will be more than happy to apply a credit of $3.50 to your NWP account. Please note our following payment options, below: Check by mail to the payment processing center address stated on the payment stub portion of your NWP bill Visa / MC Credit / debit card via our resident portal at one.nwpresident.com, 24 hours a day, 7 days a week. You will be advised of a $3.50 applicable fee, should you choose to use this optionVisa / MC credit / debit card via our toll free hotline at 800-845-6767, 24 hours a day, 7 days a week. You will be advised of a $3.50 applicable fee, should you choose to use this option eCheck payment via our resident portal at one.nwpresident.com, 24 hours a day, 7 days a week. Direct payment made to your management office ONLY within the discretion and availability of the office Should you have any further questions or concerns, please reach out to our Resident Services Manager at 949-253-2563

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.NWP has an account open in my name and requires payments to be payable directly to NWP.  The account AT NWP shows a credit balance.  I expect a refund to be made directly to me, without involving a 3rd party who may hesitate to return the funds.  NWP is accepting checks from individuals written directly to NWP while simultaneously denying any business relationship with those same same people. This is clearly a nonsensical stance.  In addition, this business has said that they called a different number than the one I have repeatedly given them and they have on file as part of this complaint.  Once again, the number is 425-444-5400.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I don't feel that is a professional response because it's not my fault that the establishment made a mistake and was not properly billing their customers. As a business if you discover you were not billing a customer properly you take that as a lost and move on. It's very unprofessional to tell your customers they have to pay for your mistakes. Then I was not informed of this increase/mistake until the day before the payment was due. It's not a matter of if I have the money it's about running your business properly.] If I have to take further action beyond Revdex.com then I will because this is very poor customer service.]
Regards,
[redacted]